Used them numerous times and always have a good experience. Caring radiologists. Never had to wait…read morelong for appointments. Highly recommend.

This review is mainly for customer service by phone, not for staff in Hackettstown or radiologists…read more They are now part of the Medical Group of NJ and called ImageCare at Hackettstown. Every time I call, whether it's to return a call from the woman who confirms appts, I think her name was Pam? Or to reschedule or schedule its a very long wait on the phone - today, I've tried 3 times and had to hang up - waited 15 minutes with no one picking up. Yes, that's bad - when there are phone services that will call you back when they are free. Do people spend all day trying to reach someone? How can you get back to the staff when you can't get through? Second is, they have farmed out most of their phone support to India. Difficult to understand them and then they will sometimes give you incorrect prep information or put you hold because THEY have to call the direct office to get the info! That's really bad as well - most times you have questions about preparation for a test and need correct info which can only come from experienced staff that works at the office! I know RAH/ImageCare is growing, but then spend the money on support here in the US!

I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

Great service from a very pleasant staff. I couldn't have been more satisfied. I highly recommend…read moreImageCare at 95 Madison Ave. in Morristown.

I have had several MRI scans here and they are always professional and courteous, and make me as…read morecomfortable as possible. This time they even were able to have me hear my music from my I Phone on their headphones DURING the scan!!! I recommend them highly!

I had an MRI done on my knee there recently and I felt so comfortable. MRI's can be such a drag but…read moreI was in good care. What made it so great we're the technicians and staff. They were sensitive, compassionate and comprehensive towards patients and in what they do. They're also very clean which I'm big on. Wait wasn't very long either. Thank you for such a wonderful experience!

A very clean and efficient Radiology Center. Both the front desk staff and the radiologic…read moretechnologist were kind, friendly and highly professional. I highly recommend this Center.

Amazing people here! Especially Victor and Jessica. They all are kind and knowledgeable and caring…read moreto my needs and all my questions.

The care here is exceptional. Everyone comes out smiling,…read moreand pleased. As was I after my bone density test and my MRI due to a skiing accident in 2011.Since moving to Allentown, they are our no wait Quality procedures.

Sooo way ahead of LVHN... Very friendly people, no 5 minute…read moretelephone labyrinths followed by a bar-age of unrelated questions just to find a simple answer. the employees are more comfortable to deal with, it is not difficult to get in touch with this MRI center, and once you do, the answers are direct without an act of congress. MRI's are of good quality, and easy to attain copies. Unlike LVHN, they do not over charge for an MRI co-pay, as well as not charging extra if you want the MRI read. Yes, LVHN charges for the MRI, then a separate charge for the doctor to read the MRI before it is sent out. This is now (as well as a few of my doctors) goto for any MRI needs.

If I could give this place zero stars I would. We tried to go a couple weeks ago and there was a…read morecar fire on 80 closing the highway. I called the place multiple times to let them know we would be late. She told me she could not take me because other women had full bladders and couldn't wait. We drove over an hour and a half and she refused to even take us at the very end of the night. We were willing to wait until closing time to be seen. She yelled at my husband on the phone and eventually hung up on us. We wrote a review on google and she tried to tell us I was not in my system. Highly unprofessional and would NOT recommend. She did reimburse me though for not being seen. Very disappointed because I would have gone monthly.

Genuinely the most incredible experience each time I go. I cannot speak enough to how amazing these…read moreultrasounds are. Getting to see my baby, while also being treated so kindly, and being told so much information is incredibly special. I treasure the moments I have an appointment at Madeline's 3D, and will forever be grateful.

I've been here tracking sinus issues with CT scans. These types of operations don't always have the…read morebest reputations but I keep coming here because it's well run, I'm treated well and they're expeditious. If you're shopping around for a radiology facility, this one's a good choice.

First off, to get through their phone system to talk to office staff is a nightmare. It takes so…read moremuch time & many prompts you have to guess which one will get me to a person. I spent alot of time trying to make sure they received the authorization the week before & 3 days before which I was told was still pending. Then the day before my appt i spent too much time again trying to confirm & get through to a person. My doctors office spoke w a woman in the Authorization dept the day before & confirmed it was approved & had the Authorization # & then I had to call back again because the canceled my appt. Now I have to reschedule the appointment again. After they canceled me I rescheduled and I was told I was all set! I did all the paperwork online confirmed the appointment and then I show up after drinking the prep and I'm not on the schedule. Not only that, they didn't even have a cat scan machine, they were getting one installed that day but still made my appointment. It doesn't make any sense to me. I am still waiting to get my cat scan, im in the waiting room over an hour & 1/2 after they told me to be here. Now im told they are with another patient. Im very upset!

Staff was very nice! Would definitely recommend getting an MRI here! Good parking. Office was…read moreclean.

The technician was excellent and really made me feel relaxed. The MRI took about 30 minutes. Rates…read morewere excellent as well. Overall the staff was very professional. Highly recommend.

There is nothing great about getting a head scan. But the receptionist here made my welcome so easy…read morethat I was relaxed immediately upon laughing with her. The lobby is spacious and very clean. The tech was friendly and knowledgeable. The MRA machine is out dated and to be upgraded in the near future. But like myself old is still good, functional, and gets the job down right.

Their web page says they take "Walk-in X-ray" appointments. It does not say that you need a…read morereferring Dr. I drove over there to be rejected at the counter.

MRI went well with them. Appointment is hard to get with attendants who claim they can't find the…read moreorders.

The Receptionist was very polite and quickly got me signed in. The Radiologist was efficient and…read moredidn't waste my time. The whole X-ray process took about 20-30 minutes. She even had the disc ready for me in under 5 minutes. I am very impressed.