Best dealership to work with. They went above and beyond to make my sale happen for me within my budget. The integrity of the sales staff I worked with, Celestino Mercado (Client Advisor), JR Benavides (General Sales Mgr) and Ruben Mojarro (Finance Mgr) is barr none the best ever. They are honest and true to their word. Promises kept on every level. The deal was made over the phone, the truck was held until I could get there the next day and everything was as promised. I drove 3 hours and will do it again when I am ready to purchase my next vehicle. Happy customer from So Cal!​ read more

I was told one thing after another when I went to purchase a part for my vehicle, and the information I received was inconsistent and misleading. It is extremely frustrating to deal with a dealership that is willing to help before a vehicle purchase but seems to disregard customers afterward when they need repairs or parts. The customer service in the parts department needs significant improvement, and employees should receive better training. I also expected the parts manager, Josh, to be helpful and make an effort to resolve the situation, but unfortunately, my experience with him was just as disappointing. His responses were unprofessional and did not help address my concerns. A dealership's responsibility to its customers should not end after the sale. Based on my experience, I WOULD NOT RECOMMEND THIS BUSINESS TO ANYONE LOOKING FOR RELIABLE CUSTOMER SERVICE, REPAIRS, OR PARTS. THERE'S NO OPTION FOR ZERO STARS BECAUSE EVEN ONE STAR IS BEING TOO GENEROUS. read more

I remember back in 2006 when I bought a brand new 2006 Dodger Ram 1500. Fn truck only made to 60k and the engine gave out. I traded that shit for a Toyota and never looked back! And on top of that I hear about the big 3 taking bail out money! So every-time I see a fool driving a dodge I think, welfare truck! Fuck Dodge!! read more

I would like to say Mr. Ele did exactly what he needed to and got me in the 21 Jeep Grand Cherokee, words can't explain how grateful I am to have this experience. Thank you Mr. Ele read more

I took my van in for an oil change. It was the second time and no issues the first time but the second time they rotated the tires and forgot to change the air pressure. So I ended up with 65 psi in the back and 80 psi in the front which is dangerous! I can't believe a trained mechanic would do something this dumb. Definitely lost my business if I know how to do a better job with my tire pressure than the experts! They also damaged the tire pressure sensing system I had put on there and I can't fix it myself because I usually hand tighten the washers and now they are so tight I can't get them off to put them back on the right way. I understand if they don't know how to do it because that's an after market installation but if they didn't know they should have asked me instead of putting it on wrong and so tight that I can't fix it. ‍ read more

Horrible communication, took our out of state truck here they basically left it useless and unable to drive after "fixing" a recall. Can't even drive my truck back to Oregon to get it fixed because of them. Wish i could give zero stars read more

Saw this 4Runner last week, and now it has a fake sales price. Deceptive ! Wouldn't have noticed if I wasn't considering it, but not now. read more

Haddad Dodge Ram - Price last week.. - Car Dealers Near Me - Bakersfield, California

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Second week in a row having my brand new 2024 Dodge hornet towed to Hadad Dodge where I purchased it for them to fix the power issue. Last time all they did was jump my car and reset the computer saying there was nothing else they can do now I'm stranded without a vehicle. They don't have loaners available and will only put you on a list for when one becomes available so in the meantime, I'm missing out on thousands of dollars Because I have no way of going to work Their sales team just lies, and the service team avoids doing anything respectable read more

Service department lies!!! We had our truck serviced a week ago and were told we needed various work. That it wasn't safe to drive without changing out the brakes. Etc. We took it to another mechanic for a second opinion and they said and showed us that our truck was fine. Our brakes don't need to be changed for a while. Do not trust them. Get a second opinion!!! read more

Julio Sanchez was our sales person was super nice and helpful answered all of our questions showed us everything that we needed to see handled everything like a professional. He has many years experience definitely will be dealing with him in the future. read more

Haddad Dodge Ram - Some of the awards they have won - Car Dealers Near Me - Bakersfield, California

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Wasn't worth the purchase a lot of was left out from what we understood at time of purchase fyi take your own insurance don't trust them to have their "friends" help I had the worst experience read more

This is the only place I ever felt that I'm not getting ripped off for buying a vehicle I have gotten four vehicles from the dealership very nice people very helpful even in service read more

Well where do I begin, been coming to this dealership since I was taking care of by Doug he's was great in sales now today I had the honors of being serviced by AG this was a nice and smooth sale literally I loved my current car but just wanted to upgrade in the year and there she was SnowFlake even names her with all I needed. I must say this was easier then I expected it be. Paul was great too and made sure I was sold what was best in my interest. Although some hiccups came along the way and wasn't to please after long thought I was 100% keeping my vehicle they sold it to me at a good price I looked around and couldn't find anything as good and plus didn't want the hassle buying from out of town. Confident with my sales guy AG. I knew my decision was right thank you Haddad for making sure my family and I are riding right !! read more

Haddad Dodge Ram - Great Sales happy buyer - Car Dealers Near Me - Bakersfield, California

Worse decision ever purchasing a car from here . Paying for gap and all other EXTRA UNNECESSARY fees but can't get a fkn loaner car when this lemon they sold me breaks down ! Have yet to meet an employee here that doesn't carry themselves like they're better than you or your car issues ... read more

Love the i environment and the people that work there everybody is super friendly and helpful recently purchased a shaker scat pack i recommend this dealer ship heavy. read more

Service is terrible I brought in my truck because check engine light came on. It's ridiculous 200 dollars for a scan.

Took my Car for service recently spent well over a thousand on a minor fix and a full inspection. The next day my car wouldnt start, battery ended up being dead. The supervisors are no help they just basically tell you to deal with it . Waste of money I doubt they even did the other services I paid for. Never take your car here especially your charger ! read more

Absolutely horrible! Ive taken my truck to get serviced for 3 years now just because it is the only Dodge dealership in town and everytime they are terrible! The customer service is terrible and they lack communication! I had to have my truck towed because it was completely dead and when I got to the dealership one of the service representatives said just give me your key and your hood to go. My truck did not start or have any power so I dont even know if my truck got locked prior to the dealership closing. Someone could have stole something or vandalized my truck. I never got a call letting me know my truck was checked in, nor did I get a call saying what was wrong with my truck. I just received a call saying my truck was ready and the service representative would let me know what they did. I showed up the next day to get my truck and the service representative pointed and said to go pick up my key at the cashier. Did not tell me what was wrong with my truck or walk me to the cashier. After signing paper work and trying to figure out what they did a worker came with my key fob and pointed across the lot and said your truck is over there. The lot is completely full of cars so he expected me to know where they parked it. After walking around a bit looking for my truck I finally found it and noticed a bunch of scratches on both sides of my front end. I immediately went to find the service manager. As I approached him I let him know the situation so far and ask for him to follow me so I could show him what happened. He took pictures and said he will handle it and he would call me on Monday to set up an appointment for me to come in to get my truck buffed out. Mind you this was on a Friday and it is currently a week this issue has happened. Apparently Management does not care, Haddad Dodge does not care about their customers or their investments that people work hard for. read more

Haddad Dodge Ram - Noticed scratches after the service. - Car Dealers Near Me - Bakersfield, California

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Worst customer service of any business I've ever dealt with. The service department has made it so I will never buy a dodge ever again. So disappointed. More review to follow.. read more

Leased a truck from Vicente at Haddad Dodge I want to start by saying that no matter where you go the car buying or leasing experience has not changed. In the years we have been buying cars, this was our first time leasing and as you would expect we were there for hours. Between choosing a car, discussing our price and signing final paperwork it was about 3+ hours. Here are the highlights Vicente was friendly knew the car features and was able to find common ground with us even though we seemed very different. These are good qualities in a sales person in my opinion. What stood out was the attention he gave our young son who was along for the car purchasing ride with us. Our baby did amazing by the way. Vicente set us up with a lot of cool features that came with our purchase and because he took the time to get to know us, he did not oversell things he knew we wouldn't be interested in. This was key and why I felt he deserves this review. If you're in the market for a vehicle visit Haddad Doge and ask for Vicente. Thank you Vicente and we hope to visit you again when our lease is over. read more

Beware. Car salesman who sold me my car should be fired. He told me that my durango was a scat pack model. It had all the upgraded features that the scat package would but without the larger hemi engine. My stupidity for not looking under the hood. The car had no sticker outside, but I assumed that because it was used, it didn't have one. My loan is for $60,000.00. More than $15,000.00 dollars over the value price. I've reported this to the better business bueaur,Federal Trade Commission, and attorney general. Shame on you. Slam dunk, considering you charged me almost $15,000 over the cars value. Trust and believe you may have gotten the first laugh but I will have the last read more

This is a long overdue response to Haddad Dodge Ram service manager request that I contact him to make things right. I first appreciated the fact that he reached out, however a total waste of time. He offered a very small discount on any parts, however I would still be subject to all the labor costs. Offered no remorse or took no responsibility for his service department. The only person in the service department that I have a positive statement about would be the gentleman that drove the courtesy van. read more

Took my truck to get an oil change and the advisor doesn't even mention any specials. they have on oil change, but I browse and see they have special 2/ $100, so then I call him and tell him you have a coupon can I use it and he says no because it's already closed since your trucks is already ready ,so I call the cashier who was really nice Maria and she says don't worry about it,I got you my thing is the advisor should be the one that's selling it and helping out. What's the point of having you if you can't go ahead and try to help us out on saving money and bringing you business they suck.!! Not to mention I pick up my truck and it's filthy , they didn't even wash it like they usually do!! read more

Haddad Dodge Ram - It's dirty as hell after paying $100 you'd think they would wash it !!! - Car Dealers Near Me - Bakersfield, California

Omg the parts department is so rude Just had a quick question on the measurement for my husbands steering wheel, I was told by the receptionist as long as I had the vin number they could help me The parts department guy did not want to help me nor did he even try Just plain laziness read more

The service department is rude and unprofessional. Dropped off my Jeep with a half tank, when I picked it up They Left my jeep with a complete empty tank. When I asked James the service advisor he rudely pointed to where the nearest gas station is. Your a ho€. Dave west the big guy is the "manager" he told us the reason they cannot put gas in our tank is cause they didn't preform any service on the Jeep. And they weren't keeping us updated, pushing back when our Jeep will be ready. Didn't not have any loner cars. Had to go a whole week without a car. Do not take your car their to get serviced, they don't know what CUSTOMER SERVICE is. read more

Haddad Dodge Ram - Car Dealers Near Me - Bakersfield, California

This place gets there rocks off by ripping people off. Do not go here! They charged ne fir service and didn't do what they said they did.

I DO NOT RECOMMEND, I'll tell you why. I called Haddad Dodge on 8/31 looking for a water pump for my 2020 Dodge Ram. I called twice before someone answered. That's great for business. Finally someone answered and the person that answered the phone must've been having a bad day! They were definitely one bad day away from being in a mental crisis. Anyway I asked to speak to someone in parts/service and was informed they didn't have a parts/service department. Hmm, that's weird. I was then put on hold and before I knew it, I heard "parts and service, thank you for holding." In shock I said wow, I was just informed there was no parts/service department. I continue to ask if they had the part I needed in stock, a water pump for my 2020 Dodge Ram. Mr. Parts/service guy said they had a few in stock and they were $890.00 each. FOR A WATER PUMP. I asked if that was for labor and the part and he said no, just the part and it would take upwards of 3 months to get this changed on my truck due to the amount of cars they have in line waiting for service. When I questioned why that part was so much, his excuse was because the truck is diesel. I found this same part somewhere else for $79.99! This sounds like price gouging to me plus you want me to leave my truck there for 3+ MONTHS are you insane? I asked if there was any loaner cars while my truck got fixed and he said no. WTF? Whoever owns and runs this place has lost their damn mind. read more

A special thanks to Ismael, Joseph, and Eduardo for helping me as a First time buyer with a great truck and payments. The service was great and they will definitely get you the best price and with the vehicle of your preference. I got this beautiful Red Delmonico 2021 Ram 1500 Bighorn and I couldn't be any more thankful. At 20, I am officially a car owner it took a while but thanks to the salesmen at Dodge I got the truck of my dreams. Go to Haddad Dodge in Bakersfield ask for Joseph or Eduardo to get the best deals in town! read more

Haddad Dodge Ram - 2021 Ram 1500 Bighorn 4x2 Quad Cab - Car Dealers Near Me - Bakersfield, California

I have put off writing a review for a while now. I purchased a brand new 2020 2500 mega cab August of 2020. When the truck was delivered it was having tire pressure issues. Doesn't seem like too big of a deal right? We are a farming family and actually use trucks how they are supposed to be. Well we made an appointment to come in and get them replaced. When we got there we were told we do not have an appointment. Great.. strike one... They ended up taking the truck to look at. It was there all day and we had to call and check on the progress, was told we would get a call back... never happened. I called again before closing to see if anything was done, they needed to call me back . Once I hung up I went down there. Of course I did not receive a call prior to my arrival and when I got there they were shocked to see me. Now I was told they need to order the sensors and they were back ordered. Ok order them its a brand new truck... it took over 2 months to get a call to say they were in. By that time we had another go out. So I called them to order an additional and never received a call that it was in. We made another appointment after the pandemic died down a bit to get the truck handled, when we called we wanted to make sure he was able to receive a loaner since he actually uses the hell out of his truck for his job. We were told we had to talk to someone and was sent to a voicemail. A voicemail was left but never received a return call. The appointment day...Dropped off and was told there was a recall on the tire pressure system and sensors. We were not relayed any information that it was getting dropped off due to a recall issue. We intended to drop off and have the sensors that were previously ordered for us, replaced. Then we get told it would take 3 days. When my husband dropped his truck off and was told there was no loaner vehicles available, he needed to be on a list and the shuttle service was not available due to covid. The dealership did not even offer to pay for a lyft nor an uber for their inconvenience... strike 2 and 3. I called from work at about 430 to speak with someone about the issues. Unfortunately we had Dulce handling our appointment that day. She said I needed to speak with Tina and she would be giving me a call. I then asked when will I expect a call (since no one ever calls anyone back) and she said before she leaves for the day. I finish work at 5pm and did not receive a call back. I went ahead and went down to the dealership to figure out what is going on. I received a "deer in the headlights" look from Dulce. I received no answers why I did not get a call back from Tina. Dulce did apologize for not receiving a call but she did tell her, she did not seem to know what else to say. No one else tried to step in and help her figure anything out, it was closing time and all I was told is that everyone left and ill get a call tomorrow morning. It has almost been a year since we received this truck. I am so incredibly disappointed with the unprofessionalism, customer service and lack of communication with this dealership. It absolutely flabbergasts me everytime I call or go in. Seems like everyone just passes the buck on others and it is complete BS! Can't wait to see what tomorrow brings. If you have to buy dodge, do yourself a favor and go to a different dealership. read more

Worst place to do service at, make sure to take video and pictures of the inside and outside of your car so they won't lie about the damages they do to your car read more

I bought a 2020 1500 Limited with 14,000 miles from out of state about a month ago. It had a peeling dash edge directly in front of driver. I took it to my local dealer, Haddad Dodge in Bakersfield, and was told it was covered, no problem. They had the parts in a week, dropped it off on a Monday, picked it up Tuesday afternoon. They did a great job, and my service rep Augie was awesome to work with. Love this truck!! read more

I'm leaving 5 stars For Makayla the wonderful girl that works there I'm giving another 5 stars for Auggie the wonderful service rep that works there, and during my repair I also met the service manager Jessie Garcia i'd like to give him 5 stars But I have to take away a star for the prices and I have to deduct another star for the arrogant service person named Joey read more

My husband wanted to purchase a truck so we decided to buy one at Haddad Dodge. Upon arrival we were greeted with friendly customer service from Ruben and the staff on site. He asked us what we were looking for in a truck showed us what he thought would fit and what he had in stock and right away my husband found the truck of his dreams. Ruben's customer service is A+ as a salesman. He's very knowledgeable and made a normally stressful search a breeze. Finance manager Iman was also was extremely friendly and helpful. Thank you Haddad Dealership we really appreciate your service. All of their staff was super friendly.We recommend this dealership. read more

My opinion, they are a bunch of crooks They call me multiple times to go in and buy a vehicle from them which I have bought a lot of vehicles and send them lotta friends to buy vehicles from them so I went in there they wanted 40,000 over sticker and I told them no and left. They kept calling me And finally agreed to sell it to me at sticker price so I went in there purchase the car they told me to pick it up the next day. The next day came around and they say I did not qualify but if I wanted the car to give them 20,000 over sticker price that's funny they won 20,000 over Sticker when I didn't qualify so I told him I was just gonna pay the car off cash then they said they wanted 150,000 over sticker now if I was there, begging them for that car I would understand that, but they were the ones out of the blue calling me to go buy this car multiple times read more

The sales department was great. That is where it stopped. The service department never answered their phone. Never responded to my emails or voice mails. This is after purchasing a very expensive Ram 2500 4x4 Limited. I now take all of my business to Hunter Ram in Lancaster. They answer their phone and take care of their customers in a very timely and efficient manner. Totally recommend them. If I could give Haddad a zero I would. read more

Nick Martin and Ish were fantastic to work with. Nick has gone above and beyond to help get us into our truck as well as help me sell and second vehicle to Haddad Dodge. We will definitely be buying from him again. Ish also gave me a good deal on the Jeep I sold them. I am all around happy with Nick and Ish and the other people that helped in the process. This is our 3rd truck we have bought from HADDAD Dodge. read more

To start off if I could give this zero stars I would. I scheduled an oil change online since it has the option to do so. I arrive about 10 minutes early only to be informed that it's first come first serve only. The receptionist tells me they don't honor the online appointments but if I wanted to stay there were about 7 cars ahead of me. Mind you it's only 8:30am. My total time was estimating 3-4 hours so they said. I figured getting the supplies there would be better so I head on over to the parts department and the guy in the front desk took his sweet time to even acknowledge I was there. The car I'm driving is not cheap and I wanted to keep maintenance right and done properly. Overall just disappointed with my experience at Dodge. read more

I came here to buy a charger and dealt with Victor and Ray and they were great and after contracts were signed there was some confusion, so the sales manager, Ish called me and made things right. Everybody I dealt with was friendly and I recommend this business. read more

Now I'm updating my review to extend it to the service we receive from the service department once again. Need I again say that we bought the MOST expensive truck on the lot. Fully loaded 3500 dually longhorn Laramie. And did they wing us a deal I'm sure they didn't after researching other places prices so we paid full boat. Now we are out of warranty due to putting 28k miles a year because we travel with a 5th wheel and it does the trick, but since we've had this beast it's had 5 recalls. Now our check engine light came on and of course no other shop can see the codes but the dealer!! And their service department is so so bad. Their excuse is they are so backed up!! Not our fault. A friend of ours drives a competitors brand and raves about his experience with their service department how they fill up his DEF check tire pressure and change his oil for free when he bought his truck. Does Dodge even treat paying customers nice Noooooooo. You can't even get a person on the phone and when you do they are rude rude rude and put you on hold or hang up on you or transfer you to someone who doesn't know what you're talking about. I'm fed up with this place and their horrible customer service. I don't care if they're backed up. Hire more staff. Don't put that on us. We are the consumers. Get it together or we will go spend our money somewhere else. read more

I made an appointment last week to bring my Ram truck in for a recall on the transmission dip stick replacement. Today at my 10:00 am appointment I was told I would have to leave my truck at the dealership over night due to the amount of vehicles ahead of me, are you kidding me !!! Over night to replace a dip stick and no heads up !! I should have stuck with 3way Chevrolet. read more