So here is my dilemma with my truck. 2016 Ram with a Cummins. Great truck, no complaints. I purchased this truck to use it for what it is, a 2500 Ram, able to pull trailers needed for my business. Now on the fourth oil leak that has been repaired three times now. Obviously not fixed. Transmission has been flashed, and a squeal from the engine bay when you throttle up. They replaced the turbo thinking it was bad and it made the sound immediately leaving Bakersfield Chrysler's lot. Obviously not repaired. As the service manager at Bakersfield Chrysler would not return my phone call over two days (calling his personal cell phone) I drove by to see if my truck was even around and found it parked in their back lot. Much to my amusement they backed it into a concrete bollard. The service manager called 45 minutes later with a very positive attitude letting me know that my truck was fixed and ready to pick up, but did not mention the bumper. My wife was told by the service manager to only deal with him not the service advisor, so when we got to Bakersfield Jeep to pick up my truck my wife went in to find the service manager who was not available so we were directed to the shop foreman. I stayed at the truck and looked it over for any other damage and noticed that the transmission that we were told was being replaced was in fact not, they just flashed the computer. My wife gave them 3 chances to explain what had happened to my truck today and they all seemed to not know what my wife was talking about until she said that there was a dent on the bumper. When she called their bullshit they rushed out to the truck to prove there was no damage (admitting it had happened but he took it straight to a detailer and he cleaned it up. He took the detail guys word and didn't follow up himself and pretty much said we were lying.) He then had to admit he was wrong in front of us and his boss. My truck has been in the shop over 25+ days and have spent well over $2500 in rental. The reason that I purchased a 2500 Ram was to pull trailers as needed to run my business, while my truck is at Bakersfield Chrysler Jeep having WARRENTY work done, they will provide a comparable vehicle. I am sorry but a FIAT is not going to pull my trailer I need for work. I failed to mention the fact that my tailgate has fallen down twice on it's own hitting my trailer jack damaging it. The first time cost us $1300 as I thought it was something caused by myself. The second time we took it in and then they wanted to just repair the actuators, not the damaged tailgate. We were told to file a case with Chrysler if we wanted the tailgate fixed as that wasn't their responsibility. Now we have dealt with FIVE DIFFERENT case managers as they have all quit or been fired. Oh wait, did I mention the fact that Chrysler has a THIRD party case management department? They won't even handle their own customers. We were promised a new tailgate, reimbursement for deductible to my tailgate, reimbursement for the rental costs. We were then passed to a manager at the Chrysler Customer Service that told my wife that he is sorry but everything we were promised was not going to happen. That is not how customer service works Chrysler, if you promise your customer something you are entitled to follow thru with your promise within reason. Bakersfield Chrysler Jeep Fiat even told me I would be paid back for the rental. We have yet to see anything and now are still fighting with Chrysler for it. We were put in contact with Alex the area manager and he started to help us. The whole time we were just being passed from person to person, as people admitted their service (Bakersfield Chrysler) was not great and they were striving to be better as they continually bent us over feeding us nothing but crap. After talking to Alex he said he would help us out and do his best to get a great deal on another vehicle and him admitting Chrysler does not care about their customers. Imagine that, we've pretty much figured that out. Alex informed us that since we didn't trade in the truck the only other option is to file for a "replacement" for the vehicle as that would be a faster process than "lemon". Alex called Chrysler Customer Service and started a new case for a replacement for us. After 3 days of not hearing from our NEW case manager my wife called and found out the case manager had sent an email addressed to us but sent to Alex's email. Anthony (our new case manager) at Chrysler Customer Service called and told my wife that he was sorry but they will not pay for a comparable vehicle while our truck is getting the oil leak fixed. I am sorry but I call bullshit, you are not sorry, you do not care about your customers.I love my truck but will never buy another vehicle from this company. My wife has a Jeep and as soon as it is able to trade we will do so. HADDAD, Bakersfield Chrysler, and Mopar/Chrysler will never earn our trust back or receive another penny from us. read more

Best customer service I have ever experienced in my life! On 10/1/15 My Kids - 18 & 20 years old were driving my car to LA from Sonoma County. My car's transmission light came on. The Kids were on I-5 in Bakersfield. My Kids pulled over immediately and turned he car off. They knew something was really wrong! The kids called me to let me know what was happening. This was a very big issue. I looked up the owner's manual and it shows the warnings noted below: "Continuous driving with the Transmission Temperature Warning Light illuminated will eventually cause severe transmission damage or transmission failure." AND "If the Transmission Temperature Warning Light is illuminated and you continue operating the vehicle, in some circumstances you could cause the fluid to boil over, come in contact with hot engine or exhaust components and cause a fire" As you can imagine when I read this warning - as a Mom - I freaked out. My kids are about 350 miles away from home with no one to help. I "Googled" Dodge in Bakersfield. I called at about 2PM and got a gentleman by the name of Chris in the service department. I explained my situation that my boys were on I-5 and my car was in bad shape. Keep in mind - one of my Boys is on leave from the ARMY and needs to be home 10/2/15 to catch his flight to get back to base. Chris took immediate action to help my Kids. It was amazing! My Kids got the car to cool down - they drove to the dealership. Chris got my car looked at immediately. Chris called me at 4:30PM and explained that my transmission needed to be serviced, but they could not do it because it was so hot it could not be done until 10/2/15 after it cooled. WOW he took care of my car in 2 1/2 hours - Really? No one dose that - not even independent shops! Now: Here is the great part! He put my Kids on a shuttle and got them to a hotel to stay the night while my car cooled. At 10AM on 10/2/15 Chris called me - the car was done! WOW! Chris sent the shuttle over to the hotel to get my Kids. We took care of the bill and the Kids were off to get the items they were going to LA to get and my Kiddo will be home in time to catch his flight! - THANK GOD! I can never thank Chris at Haddad Dodge Bakersfield enough. Any and All of the Mom's and Dad's out there can understand how important it is to know your kids are safe - no matter what the age! My Kids were in great hands with Chris going over and above the highest mountain to help my Kids and get my soldier home in time to get back to base after leave to serve our country. I am in debited to Chris at Haddad Dodge in Bakersfield - I hope that I can do something for him one day. Thank you Chris - you have made such a difference in our lives! read more

A Customer's View of the People Helping You at Haddad Dodge Andrea Tilley and Cotton, Service Advisors: Andrea and Cotton will be the first to greet you at sunrise with smiles as you arrive at Haddad Dodge to have your vehicle serviced with speed and efficiency. Andrea is the hero at the service center the team leader taking care of the Haddad Dodge customers. Dodge Technicians: The Dodge Technicians own Dodge cars. Customers treasure technicians who understand, first hand, how to fix their cars. When cars are fixed at Haddad Dodge, the cars stay fixed with quality Mopar parts that last years longer than other brands. George Gonzalez, Dodge Parts Advisor: George Gonzalez is the hero in the front counter the parts advisor with years of experience and knowledge at Haddad Dodge. He is saint George a humble, honest man of integrity and character helping Haddad Dodge customers. Maria Valencia, Cashier: Maria is the cashier calming customers to make a payment less painful. Billy Sanders, Shuttle Driver: Billy Sanders will drive you to your destination quickly and safely even during rush hour. Fernando Mendez, Shuttle Driver: When Fernando Mendez pressure washes autos, customers will not recognize their own cars. Fernando can make cars look years newer so shiny they are blinding with beauty. When I drive away from Haddad Dodge, I feel a tug at my heart like when leaving home and family and wanting to return. Nancy Martinez read more

So, driving from San Francisco to Las Vegas, our '12 Avenger overheats at 5 and 58 heading into Bakersfield. We googled the local dealer, contacted them and upon arrival were greeted by two service porters who escorted us into see George in service. Our concerns noted, the car disappeared. 4 hours later, and each time keeping us informed, George delivers the bad news that the car was NOT in the condition they want it to be to allow us to leave and we would be spending the night at a local hotel. The agency covered the car rental for the day, we covered the hotel. Next morning, we received the call the car was ready. We arrived, it was, we returned home with a nearly new cooling system. Um, our experience may or may not be typical, but it was stellar for us. read more

I had/am having the worst customer service I have ever experienced. I took in my ram 1500 for two issues into the service department after it sitting there for a month and a day they didn't even fixed one problem but yet Told me to pick it up because it was fixed. 10 minutes after driving off it turned off on me on the freeway. Took it back again and here we are a week later and have not received one phone call back and they can't even answer the phone To simply answer my question or give me an update. I recommend not to take your vehicle to this facility coming from experience. I would give this place zero stars if it was possible read more

Excellent service from start to finish! After shopping around at a couple of places for a 2016 Dodge Journey, we finally found the right-one that was within my price point and most importantly that my mother loved. At first I was worried the weekend wasn't going to give me enough time to find the right vehicle and I would have to make another cross country trip to Bakersfield for the purchase... but I was wrong! Thank you Matt Willard for your patience, help and professionalism throughout the process. Highly recommend anyone who is looking for a vehicle to stop by Haddad Dodge/Kia Motors and visit Matt and the team! read more

I had a disappointing experience at the Dodge dealership. Not only did they overcharge for their services, but the repair process took an excessively long time. After dropping off my car last week, I called for updates on the issues, only to find that no one answered. The lack of communication and apparent inefficiency left me dissatisfied. My father, who is knowledgeable about cars, also mentioned concerns about the dealership's mechanics and service advisors. Overall, I do not recommend their service. read more

Just got my new Scat Pack here. I had a great experience. They didn't have what I wanted, but Fidel went out of his way to not only meet me on his day off, he also found what I wanted at another dealership out of town and went all the way there and got it for me that very day. I couldn't be happier with how he treated me and how hard he worked to get me exactly what I wanted. I highly recommend this place and highly highly recommend Fidel! read more

I had the pleasure of working with Eleazar and the team, and I couldn't be happier with my experience. They were incredibly patient with me while I searched for the right car, really listened to what I wanted, and made the entire process feel easy and stress-free. If you're in the market for a new car, I highly recommend stopping by and asking for Eleazar and the team you'll be in great hands. Thank you again! read more

Roberto Figueroa was amazing to work with! My husband and I came in to look and the sales staff gave us a great deal on not one but two brand new Dodge RAMs. Roberto went out of his way to ensure we were taken care of and he even drove my husband's new truck home for us and picked up the our trade in. I highly recommend visiting Haddad Dodge. Make sure you request Roberto! You won't regret it! read more

Just bought a 2017 Dodge Laramie 1500 from Haddad Dodge. What an ease, I told the salesman, Jr. Anguiano what I was looking for and he found the ideal vehicle in a short period of time. The sales went smooth as silk and I am very pleased with the purchase and have to say,the more I drive it, the more I love this truck. Thanks Jr. for the professionalism and ease of this purchase. read more

Thank you Haddad Dodge. I had to change my appointment several times. They were very accommodating. Nicole in the service department was excellent. She kept me up to date on all my concerns. I thought my truck wouldn't be done the same day. THEY got it done. So happy with the service team. I have seen poor reviews on Yelp, but I have never experienced bad service. read more

The WORST SERVICE!!!!!!! I had appointment to get my car looked at I was told by David in service department that it would be looked at the following morning and I would get a call back it's been OVER three weeks . I have left messages with David service rep.,Service manager,and General manager and yet no return calls MY CAR better Not! Be sitting out in the SUN!! read more

Had a great experience working with Josh Kortkamp at the Dodge dealership. He was patient, communicative, and made sure I was updated throughout the entire process. He took the time to answer all my questions and made everything feel straightforward and professional. Really appreciated his help and would definitely recommend working with him. read more

Jake and Robert were exceptional in the search for a used car for my daughter. The professionalism, timeliness and courtesy were unmatched. We purchased a 2023 Kia Sportage hybrid and it is a great car for her first car. THANK YOU to Jake Haddad and Robert for the best experience I have ever had at a car dealership! read more

Horrible sales staff, I was buying a Ram eco diesel 1500, they acted like they didn't want to deal with me and had me waiting for a long time. Since they didn't seem to want my business I called Porterville Dodge and asked them if they would deal with me, had to drive to Porterville to get a decent deal. read more

If you are looking for a car or not come here and look for Jesse! I went in for a recall for my truck walked out with a new scat pack wide body challenger. he will help you out if your credit is not the best or don't have a down payment he will do his best to get you into a new car. Real stand up man. read more

Recently bought my new Dodge Ram 1500,very pleased with entire experience. Pete (the salesman) and Doug (the sales manager) went above and beyond to give me the deal I wanted. And the service department installed items that were agreed upon when I bought the truck. I was very impressed. read more

Overall great experience it our first new car dealership (haddad Kia) we were greeted quickly by Aaron king, he introduced himself properly with a hudge smile. Fairly quick paper work process. I would refer my family and friends definitely..... thank you Aaron. We love our new optima!! read more