11/10 service from SAM!!!! My 2006 Toyota Avalon's battery had died but I still had a 72 month warranty from purchasing a new battery from AAA in July 2020. I did not have a receipt to show proof so after calling AAA customer service, Sam was able to confirm with the representative of the purchase and still having warranty. Sam immediately gave us a new battery install. Super easy and amazing! This happened on THANKSGIVING EVENING. Sam is an efficient and amazing worker. Great service and would call him again for any problems. Thank you Sam! read more

Had a great experience. Hey got me home in less than 20 minutes even when they said they might be 45 minutes to get to where I'm at. Quinten I believe was the drivers name was very helpful thank you guys for the help!! Highly recommend. read more

Aaron was absolutely amazing! He came in literally 7 minutes after I placed the tow order, he gave me the option to either use a tow dolly or a flatbed truck, and even went as far as explaining everything to me when he was getting the car ready for Tow. Best tow service I've ever received. thank you Aaron! read more

Went through AAA because I needed a new battery. I was quoted an hour wait and ended up waiting 2.5 hours until Hadley Tow came. The guy clearly had trouble replacing my battery (40 min to put it in). Found out later it wasn't properly secured, fuses weren't put back correctly, bolt was missing, and he had destroyed my air vents. This was the worst service I've ever received from a AAA contractor. read more

Unreliable, slow, bad customers service, and dishonest. Called because of dead battery. They came out and put on there tester. Said battery was bad and needed replaced . Tech said he just happened to have a new one on the down low! Crooks i took battery to autozone and they said battery is fine. read more

We were broken down in my husband's Chevy Silverado Crew Cab 2500 Long Bed Truck for 4 hours and after stressing to AAA Roadside Assistance that the two tow trucks they sent out from AM-PM Tow couldn't help us and had no means of trying to help us, they sent out Hadley Tow out of Fullerton. Randy and Adam (Ahmed) came to the resuce after being stranded by Am-pm Tow who couldn't or wouldn't even attempt to help. Service Techs Randy and Ahmed with Hadley Tow of Fullerton who completed Appointment#: SA-13846553 were awesome and so helpful! Customer Service was A+!!! . Randy kept us posted on his ETA and the ETA of the other Service Tech Ahmed who was to arrive with a flat bed light duty tow truck. Hadley Tow Fullerton came to the rescue. Thank you again Randy and Ahmed "Adam", you guys went over and beyond the call of duty! You guys ROCK!!!!! read more

Tow truck driver Aldo did a great job towing my husbands Toyota Tundra. Even though I was upset, he never snapped back. Very polite. I would recommend him and Hadley Towing. Thank you. read more

Hadley Tow - Fullerton - Our truck with no power at all - Towing Near Me - Fullerton, California

I have used this company many times with AAA. They are very helpful and nice. My tow driver Fernando was very helpful and efficient. Their response time is very quick. I would recommend them in need of a tow. read more

The service was extremely slow and the guy who came (he had glasses and curly dirty blonde hair) was rude and made sure he took his time. It took over an hour instead of 20 minutes like it did last time. It will be my last time going here read more

Want to thank Q and Jamir for the quick work and save they were able to change out my tire and get me back on the road home in a flash! Thanks Guys for the help! read more

Hadley Tow - Fullerton - Quick fix - Towing Near Me - Fullerton, California

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My 2wd truck needed to be towed about 80 miles. Hadley tow dispatched a wheel lift tow truck. About 20 miles into the tow the front tire had a blowout, the tire was not repairable and this also caused physical damage to the truck. We put on a full size spare and the driver requested a flatbed to finish the job. A simple internet search advised that wheel lift Tows are only recommended for short distances. These were brand new tires with less than 500 miles. Hadley tow knew or should have known that the distance would be an issue and should have dispatched a flatbed in the beginning. Hadley denied any wrongdoing and refused any repairs. read more

This is the 2nd time this past year I needed road side assistance and my AAA eta was 30 minutes only for them to come

Driving in my neighborhood and found one of their trucks blocking the road and access to my home. My neighborhood has wide streets so I don't know why it was parked at an angle and blocking the street. Driver didn't even bother turning on the hazard lights. read more

Not sure if this is this is the right location but it was the closest to where I was when they came by to help so hopefully it is. I had a tire problem (a nail in the tire) and it was leaking too much for me to chance it getting home. I called AAA at 714pm and they said Hadley Tow was dispatched and would be there from 717 to 840! So, I prepped for a long wait but seriously 12 minutes later Hadley arrived! Holy shit, what a miracle. The guy introduced himself, Chris. He asked if I had a spare and I've never used a spare before so I guessed yes. He opened the trunk and found the spare (like its hidden under the car and you need a wrench thing to unlock it). I hated this entire situation but he was friendly and asked "So besides this, how has your day been?" He got my shitty nail punctured tire off and put the spare on. He then gave me some advice on how to drive with a spare tire on ("50/50" rule). He was done by 745pm! I was so grateful that he showed up so quickly, was cool, and was quick! I still had time to go get tacos afterward! read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

Called the AutoClub cause my car battery was dead as a doornail. Sadly, it wouldn't retain 3 charges within the span of 5 days, so I opted to have it towed to the repair shop. Within minutes Manny arrived with a flat bed truck. My car sat precariously, half on the driveway, half on the grass where I'd inadvertently backed out of the garage. The engine died again, necessitating another transfusion of energy. The charge lasted long enough to get the car onto the road. Here's where things got hairy. My Volvo sits low on the street because of low profile tires. In order to pull the car onto the bed, Manny had to use 2x4s under the tires to lift the front fender high enough so it wouldn't scrape on the road. I watched carefully almost panicking when it looked like his technique wouldn't work. But he knew exactly what he was doing. He proceeded slowly and cautiously, running back and forth, checking his progress until the front end raised enough to clear the uneven roadway. Phew! He secured all four tires to the flat bed and off they drove. My poor car looked like an orphan . . . no driver behind its steering wheel, but I knew it was in good hands. Manny arrived at the repair shop before I did. He'd already talked with the service department and they'd directed him where to unload. A minute later he found me at the desk checking-in my car. He stopped to assure me the car was safely delivered, keys in the ignition. So glad I had an opportunity to thank him before he got away. Many thanks to Manny for a job well done. I couldn't have gotten my car to the shop so effortlessly without his expertise. read more

I called AAA for roadside assistance the dispatcher Amanda was very rude and had no regard for the safety of me when I broke down in a unsafe location , I waited for a hour and a half and still had no one come out to help get me home safely chp came to put flairs up so I wouldn't get hit read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

I called AAA for a flat tire and was unable to locate my spare tire. The estimated time was over an hour and I was very short on time. Driver Q arrived in 30 minutes, found my spare and had me moving in no time!! Thank you for the awesome service!! read more

Hadley Tow - Fullerton - Driver Q - Towing Near Me - Fullerton, California

We got Hamzah and he was the most helpful guy! He was so fast of doing everything! He represents everything great about the company. I was so lucky to have gotten him as my tow my car! read more

I had to call again because I ended needing my car towed after work. Luis went above and beyond. He troubleshot first to see if the car could start on its own, but unfortunately to no avail. Not his fault though! Great conversation and professional guy. Seems to be Hadley trains or picks their employees well! So awesome to see a company who hires professional, honest, hard working individuals. Oscar was very professional. He arrived to my location much faster than the estimated time of arrival. He was quick to pinpoint the issue but double checked to make sure. Thank you Oscar for the great customer service. Hadley did well in hiring you! read more

Called AAA. They wont tow my truck because of a ladder and toolboxes on it. Very poor service.

I have found my new best Friend ! Sam is the most exceptional Customer service anyone could ask for. What a asset to your company . Extremely professional with a pleasant disposition . Never mind easy on the eyes. I've been with triple AAA for many years and he is by far the most interesting conversationalist I have spoken too. He made my whole stressful battery situation go away with a smile on his face . Thank you so much !! read more

My wife and I just had the greatest customer service ever from an AAA tow truck driver, Hadley Towing in Fullerton. Our 12-year old Murono overheated on the 91 and we had to pull off and call for a tow. We were told an hour and he called to give us his ETA. Called us when he dropped it off at our mechanics shop. Wait time was less than quoted. Great job and thank you Dulce M. read more

You wouldn't believe me if I told you but in one week I had to call AAA my car got a flat when I got home and Richard from Hadley tow told me that my lug nuts didn't belong to my car and if he takes them off it would be stripped. I said ok thank you and he told me to take them to a tire shop and buy new ones which I did and the guy at the tire shop said good call cuz if he would have put the. On it would be hell to get them off.. so a big thank you to Richard for$20. I had them all changed out so happy.. read more

My car stopped on the side of the freeway a couple weeks ago and the employee that came out was rude and made me feel very uncomfortable the employee was a female short with no hair you guys need more nicer people working for you guys read more

if I could give a negative star I would this service is the worst ever called AAA to get my vehicle towed they sent this company. the tow truck driver damage my fence leaving me to repair the damages the company won't answer my calls the dispatch is really rude and told oh well that's your problem excuse me, best believe it won't be my problem soon enough, everytime I ask for a manager they hang up the phone. read more

Never, never, never, never, never, never, never ever ever ever ever ever ever ever buy a car from their auction. During the Great Recession, my Mother's car and home got repossessed and we needed to find a solution. A friend told me about many different auctions in the area where we could perhaps get a vehicle for what little money we had. We attended their auction on a Saturday and had $1000 to our name. We patiently waited as all the cars were previewed and rolled out for bidding and suppose it working order. Along came a Toyota Camry and thinking Toyotas are reliable chose to bid on that car. We won the auction for you guessed it $1000. We then proceeded to pay them with her last funds and signed all the paperwork. I understand the cars are sold as is however I didn't anticipate only being able to get 1 mile down the road before discovering it had a blown head gasket. It almost overheated and was spewing steam like billowing clouds. In my opinion it is very underhanded of a business to sell a car with that type of condition without even undergoing any attempt at repair. I understand that they're towing operations have performed adequate services for people, especially since they are contracted through AAA but I am encouraging everyone to steer clear from their auction. In the interest of transparency and from many conversations that I have had since, people get really good deals on auction cars when they spend over $3000. We didn't have that option that day and our very survival depended on getting some form of transportation. It deeply disturbed me when this happened and again urge everyone to never ever ever ever ever ever ever buy an auction car from them and if you do be very very wary. read more

106 degrees on the 91 freeway drive home.... my always trusty Explorer decides that it has had enough for the day and overheats. Fortunately, I was almost home from my near 40 mile commute, but I had to pull over and let my baby cool off. I knew it was stupid to try and make it home and either way there was something definitely wrong with my normally calm, cool truck. So, I called up AAA (Auto Club) and asked for a tow. I can't even believe that I didn't get the driver's name from Hadley Tow, but he showed up within 20-25 minutes (I was expecting the 1 hour wait, as told). After getting my info, he told me to go ahead and get inside the cab of his truck and relax while he hooked up my truck. He had the air on high and showed me where he had a cooler with bottled water and Red Bulls. After he knew I was comfy, he went to work. Shortly we were on our way to the "within 6 miles" mechanic that AAA recommended, my driver was pleasant and personable with his small talk and conversation. Mid-way through our gab-fest he found out that my normal mechanic was not too much further away from the recommended shop. He asked if I'd be more comfortable with him taking me to a place that I am used to. Absolutely!!! So, we switched routes and headed to see my guy, Jose. I don't know if all drivers do this, this was my first tow, but I really liked that he was thinking about me and my well-being (and sanity). He had a pleasant demeanor and chill attitude, very nice guy and I gave him a hug just before he left me at my destination. I couldn't be more happy with Hadley Tow, their reputation and service shined bright in the guy who helped me breathe again in the scorching heat. Thank you HADLEY TOW!!! CHEERS!! read more

I was traveling on Carbon Canyon (Brea) east this guy hit me & it was intentional as he's yelling at me there you hit me.Carbon Canyon is two lanes & turns into one. He waited until the last minute to merge. I told him to pull over he refused until I took the picture & called the police. What is worst I called this company & the dispatcher told me that innocent bystanders had already called and said it was my fault really. I corrected him and informed him of the rules when merging. But more importantly does he want this guy representing his company. Yelling, acting crazy pointing fingers. I know Hadley does a lot of business. Think twice before you use this company & he was already pulling a vehicle. As a business owner would you want this guy representing your company. read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

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Mike is the best! I had a total ripped tired, and he towed it, and me to our location. It was so easy, and we laughed on the way! Great personality when you're stressed out and anxious! Thank you! read more

Was stuck in the middle of an intersection, AAA taking too long , Geo saved my car in the middle of the street and I thank him so much this man deserves a raise read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

If I could give this horrible company negative stars i would not only did they want to charge me when i have AAA Plus but the driver tried to charge $160 then said he would give me a deal for $100 then when AAA called him to tell him I was covered the driver came back and tried to charge me $350!!! AAA called them again to tell them to bring my car because i was covered the driver parked my car horribly on the street, then when i asked him for my key he said the key was in the car and he jumped in his his car and left. I looked everywhere for my car keys and couldn't find them. The driver took the keys with him and denied it after multiple calls to AAA and Hadley Tow the keys popped up in the drivers truck!!! Horrible service and even worse employees to be so devious to take my keys because i would not let you rip me off!!!! read more

If I could give 10 stars I would, MATT202 has gone above and beyond with helping me and being calm throughout the entire process. My Mercedes needed to be towed to Benz dealer for key order and car was backed into garage area. Matt was able to avoid any damage and get my cls out of a tight spot and onto the flatbed. He's also helped my wife out on other occasions and she says he's always been very polite and helpful. If you have the privilege of MATT towing your car then fear nothing you've got one of the best in towing assistance and he will advise you if anything is uncertain. read more

Hadley Tow - Fullerton - Towing Near Me - Fullerton, California

5 star this driver Brandon Luna, I had a flat Brandon pulled up and his winch wasn't working but still got my car up on the flatbed and made it home. This guy services is really good and I made it home... read more

I have never had such great service. I called AAA and the driver arrived within 15 minutes. Never heard off. Really friendly and great service. I would really recommend. Tariq Musa was awesome! Order#143202 read more

My van broke so AAA sent this company out. What a joke. Waited over 30 min guy shows up says your van is to heavy and leaves me. So much for helping me out. Had to call another company to help me out. read more

**UPDATE** After multiple calls to speak with management about the behavior of the driver as well as the additional damage caused by him, they never got back to me or even showed one ounce of concern. I will be filing a case against them** If I could give negative stars I would. They came to tow my car to the repair shop. It was a horrible experience from the beginning. The driver sat in his truck for a bit and when I asked if he was here to tow the car his reply was, what do you think. The car was parked in the driveway facing the street across from an alleyway. Perfect and easy to tow it. The driver insisted it be driven on the street even though it had been in an accident. I told him I was not comfortable and did not want further damage to the car. He was yelling at me and telling me I don't know anything about cars, he's the professional let him take care of it. I pulled it slightly forward and you could feel parts grinding against each other. I stopped and told him I was not comfortable and would not do that. My neighbors who do hot rods came out because of the commotion and how he was treating me, saying it shouldn't be driven He proceeded to get it in position rolling his eyes and calling me stupid. The whole time you could hear the parts rubbing and physically see the side raising. It was causing more damage to the vehicle. He then walked over to me to sign a waiver releasing liability of any further damage. I denied signing as I know he was causing more damage and will be contacting the company directly for that. When I denied to sign it he told me hell cancel the call. He walked away, and called me a Fn white b@&$h and drove away. He left my car in the middle of the street to be hit. My neighbors helped me get it safely over till better help could come. I will be sending them the bill for additional damages but by far the worst company ever, so disrespectful, and so unprofessional. read more

Hadley Tow - Fullerton - Here's the driver driving away leaving my car smack in the middle of the street - Towing Near Me - Fullerton, California

Chivalry is not dead. As luck would have it, a car issue and AAA's errors almost ruined my day. Lucky for me, Jimmy came to the rescue! His patience and kindness were unexpected -- especially after my frustration almost took over due to AAA's incompetence had me stranded for an hour and a half. Regardless of my initial cynicism, Jimmy went straight to trouble shooting and gave me options when he was unable to get my car started. Jimmy went above and beyond to find and tow me to a reputable mechanic (I checked their ratings before agreeing). He was patient enough to talk to my husband and explain to him what he suspected was happening to my car. Further, he gave the mechanic details of his assessment. One week later my Sequoia is as good as new! My point is, feeling helpless sucks! But if your lucky to have a wonderful professional like Jimmy cross your path, you will not only be relieved but your faith in humanity may be reestablished! My hope for him is that his wife and daughter receive the same treatment if they're ever in a bind. Hadley Tow in Fullerton, you are lucky to have Jimmy as an employee. He is extraordinary. read more

Called AAA because my car wouldn't start, our tow truck driver Q was very helpful and professional, couldn't have asked for better service

The battery died on my mom's car because she rarely drives it and she uses me as her slave driver so we had to call AAA to start it up again. AAA dispatch Hadley Tow to us and Nathan arrived in less than half an hour. He was super friendly and explained that we needed to use it more or else the battery will die again. I'm glad AAA dispatched such an efficient and knowledgeable towing company to us and hope to deal with this company if the need ever arises again. read more

I have to give a shout out to Chris from Hadley's! I called AAA for help with my car battery and Chris was there in no time. He was so kind and helpful and went above and beyond. My battery had a lot of corrosion on the positive side of the battery so there was battery acid buildup everywhere. Chris took the time to help me clean it up and even helped me figure out what part I needed to get replaced (something with the terminal). I managed to get the part quickly while he finished cleaning up all the battery acid and he swapped the piece. Anyone could have swapped the batteries and been done with it, but he really took the time to help me with understanding how this happened and what else needed to be done to prevent further damage to my starter and alternator. Thank you Chris!!! read more