I've been using there service for 2 years now and they show up on time and don't leave until your place is clean

I've been using Hags with Rags for about 2 years now for bi-weekly cleaning and for post construction clean-up following a complete removal of floors in an old home. The experience has been fabulous! Our cleaner is the same each time, which is VERY helpful with a house full of dogs. She is thorough, very hard working, friendly and reliable. She shows up on time and gets right at it. The place always sparkles by the time she's done and we are very happy with the service! For the construction cleanup; it was a mighty team of women who tackled more dust than I'm comfortable acknowledging. Top to bottom complete cleaning, EVEN the windows!! All the while business zoom meetings continued and provisions for moving around a small herd also were respected. read more

We had a bi-weekly cleaning service setup with Hags with Rags. The cleanings were almost always good, around 4 out of 5 stars. Unfortunately, we cannot recommend Hags with Rags at this time. After sharing an alleged incident with the owners, Cara and Maria, that led us to no longer trust them in our house and, consequently, to cancel our service, we received a rude response. The owners did not attempt to understand the situation, instead, they accused me of acting "glibly and without cause...". Other reviewers have also noted rude interactions with them after incidents as well. Find another locally owned cleaning company to support. read more

We were introduced to Hags with Rags by our designer when we first moved to Chicago more than a decade ago -- and have relied on Maria and Cara's expert teams ever since. They do a wonderful job, from regular cleaning assignments to doing all our windows (we have a tons of glass) to cleaning after a remodel. They're responsive, positive, and fun to deal with. We also trust them to clean our home when we are out of town. Highly recommend! read more

The company will send 1 employee who will be there 2-4 hours and do the bare minimum. I have found crumbs under couch, things under couch, dust behind doors, beds, end tables, the bathroom not properly cleaned. I have emails escalating this issue to the owner. Instead of addressing the cleaning issues, she addressed the fact I said "Hi" in the email and did not use her name. You can surmise her temperament from that. This is truly the worst cleaning service I have ever encountered. read more

Hags with Rags Cleaning Service - Bathroom Floor - Never Cleaned - Home Cleaning Near Me

Maria and Team did a fantastic job. My condo is immaculate. They cleaned everything. I couldn't be happier with the results. I highly recommend them. I couldn't believe they were able to get my kitchen cabinets cleaned and polished. They look amazing. The work was great, but even better was how professional, and considerate they were. read more

These ladies are the key to my sanity at home! I love that I get the same two women each time, so that they know the apartment-and my dog :) Their cleaning is excellent. They are open each time to hearing if there's something specific I'd like them to focus on, but they are also well equipped to do a general clean if I don't have any special requests. Paying online is a breeze, so I don't have to remember to get cash. Scheduling is as easy as sending an email or a text. I'm delighted my bff recommended this company and I hope new users will be as well! read more

We used Hags with Rags every month for a few years and they do a very good job. They are quick, reliable (only had to cancel on me once due to weather) and working with Maria (chief hag - haha) is always delightful. I especially love their deep cleans, which we did three times. The reason for dropping one star is that I noticed they don't pick up all items on shelves to dust underneath - they feather dust around them. When we recently packed to move, we had dust circles around many of our items. I also noticed as time went on they didn't do some of the things they did early on (like wipe down our washer and dryer, vacuum our utility room rug, or make the bed using all decorative pillows, etc.). Just some small details that they did before, that stopped. I'll admit, I never brought this up to Maria or the crew, and I'm confident it would have been corrected if I had (I was just too busy every time I thought to address it). Still highly recommend, and would still be using their service had we not just moved out of their service area. read more

Responsive, thorough, and very friendly - my deep clean was fantastic. It's been tough to schedule an occasional house cleaning for a while, but Hags was easy to coordinate and the results were worth it. read more

I had a wonderful experience with Hags with Rags. The ladies were prompt and pleasant! My apartment looked amazing in just 2 1/2 hours. I will be a regular from now on! Highly recommend this woman owned business. A++ read more

I think Maria had a breakdown on the phone with me ... something is seriously wrong with her. Background: I scheduled them for a post-construction cleaning (1700 sq ft x $.30 = $510 + $120 tip). I was flexible on the date as she had a big project ahead of mine. She asked about a ladder for the windows and I said that they could use the ladder I had but that it wasn't tall enough for my 14' windows so they should bring their own. Day before I'm told they will be there tomorrow in the afternoon because the crew she wants to use isn't available in the morning. Day-of I get a message that they will be there at 9:30am. OK. I guess I got the "B" team. They ask about the ladder and I say the same thing. Claim they will do the best they can. I was working from home and wasn't planning on walking around with them as I assumed they had done many a post-construction cleaning before; I assumed wrong. I only pointed out a couple of spots where paint was on the floors & closet edges (my contractor was SUPER sloppy ... hence the post construction cleaning). They were there 4-5 hours (2 women). When they left it looked clean, but truthfully it wasn't that dirty to begin with as I had lived there for a month, so not tons of dust. I had already washed the inside of my windows once. I would totally agree that they dusted & washed the floors; no complaints there. My fault ... I did not walk around and check their work. I tipped them and they were on their way. But, as I started to look more closely, I realized they didn't even clean the paint off the floors where I had pointed it out (near the baseboards). None of the tile on the shower walls & floors or kitchen was cleaned of the sloppy grout work. Two weeks later I reach out to Maria via email and she is apologetic and states that they will resolve. She wants me to make a list. I indicate that I'm not comfortable making a list; I want to know what their check-list is ... surely they have check-lists for the different levels of cleaning. If they send the list then I can indicate what wasn't done. I included a few pics of paint on the floors as proof. I'm not looking for them to re-do anything they have already done - but, paint on the floors and grout cleaned off the tiles would seem that they should be part of a check-list of some sort for a post-construction cleaning. Maybe clean the paint off the door handled/jams. How about clean paint off the light fixtures ... nope, none of that was done. Maria cannot articulate AT ANY POINT what is included in a post-construction cleaning vs. a general cleaning. Maria ghosts me. She claims she didn't ghost me, but she didn't get back to me because she has never in her life been as insulted as she has been by my email ... how dare I say "while my house was clean - it was more akin to the cleaning you get for $120 every two weeks - vacuum and wash the floors kind of thing". She said it was the nastiest email she has ever received (!!!) Mind you, I have it in me to be nasty as necessary, but, none of this correspondence was nasty. Maria ghosted me. AND, I think that she is running a scam - if she cannot tell me what is included in the post-construction cleaning prices then something isn't right. Maybe she forgot to tell her crew what I paid for - I don't know. We talk on the phone ... and she was crazy talking/yelling. She starts in on the fact that she is 56 yrs old, and runs a business with 2,000 regular customers and she doesn't need my business (she's talking to YOU too!). At one point, and this is where I started laughing out loud - she goes on a rant about how she NEVER gets nasty emails, where as I (she's referring to me) must be part of "thousands upon thousands" of them. She seriously went off for about 90 seconds on this rant - and I am laughing at her. Who does that to a customer? She even asked me how this took a turn, and I tell her it's because she ghosted me. And she tries to blame me again - I shouldn't have been so nasty in my emails; I tell her that I wasn't nasty but I was indeed trying to hold her accountable. And about the ladders - she tells me that they are only insured for 3 and 6 step ladders, so, I point out to her that she could have mentioned it in our first phone call; or she could have mentioned it on the day they arrived. But no, since by now I am SURE she is running a scam (meaning the same level of cleaning service but escalating price points) I realize that that she is losing her mind because she probably has never been held accountable ... how dare I hold her ACCOUNTABLE. While she originally claimed that she would resolve the situation, she did not "because life is too short". So, in summary, weekly/ongoing traditional cleaning - probably great. If that is what I paid for I would be writing a 5 star review. My price point was much different. And shame on me for not doing a walk-around before paying. ZERO stars because of Maria. read more

Never even got a reply to my request. Very disappointing! Needed help but could not wait any longer and went with another team! read more

I recently hired Hags with Rags to do a move-in cleaning for my new condo and I could not have been happier. Maria was prompt with providing me a very fair flat quote and was very responsive when I decided to schedule the appointment. The team that came out was amazing. They cleaned every nook and cranny of my new home - even moving kitchen appliances to get behind them! I will definitely be hiring them to do regular cleanings from here on out. Thanks for the great work Hags with Rags! read more

Terrible customer service. It started with an email correspondence, and they recommended to first do a deep cleaning and then do a maintenance cleaning bi-weekly afterwards. I'm a fairly tidy person, but with a new job that requires a lot of travel I was just looking for help keeping the place maintained. When I responded with what I was looking for I never received a response. Were they not happy with what I was looking for? Who knows because I left 2 voice mails in the following days and never received a response. The third time I called, I got a text only saying "I'm driving can't answer." The only assumption I can make is they don't want my business. If that is the case, at least have the courtesy to tell me you can't take on new clients. I'm looking elsewhere for a more professional, responsive service. read more

Hags with Rags saved our mental health with an excellent deep clean. We rented our condo for four years to graduate students. I'm positive they didn't lift a dust rag or mop for their entire four year stay. The beautiful custom kitchen tiles were filthy (like, what felt like inches of actual grease on them), there was spilled God-knows-what on the walls, a head's worth of hair in a pile in the front sunroom (what were they doing in there??)....the place was borderline squalor. We were looking for a great cleaning service to get it back to normal. A friend recommended Hags with Rags. I called Maria and left a message the Thursday before Labor Day weekend. She got back to me fast, and said they could be out the following Tuesday. They arrived at 11 am. We told them to toss anything belonging to the former tenants (who left lots of things behind). We hired them to do a deep clean (including the appliances, blinds, and trim). I was meeting a realtor there at 5:15 to discuss listing it....and when I arrived, THEY WERE STILL THERE working (yep, six hours human time/21 woman hours later). They had worked some voodoo magic on the tile floors, and the place had a semblance of what I remembered as my home. I am not going to say that the place was perfect (there were a few things missed here and there), but it was light years cleaner than where they started. The place was absolutely filthy to start with and was nearly move in ready when they were done. Maria later told me they would have charged half of the total charge for the kitchen alone had she seen it first (I had send photos, which didn't do it justice, apparently), but she charged me only the initial bid (she's a stand up lady, for sure). I paid a little more because they worked their butts off, and am happy to sing their praises to the high heavens! We would use them again, and will recommend them to friends and family. read more

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Maria and Team are real pros. They know how to get the job done better than any lay person. I usually keep a pretty clean and tidy house, and I was stunned by the difference their deep clean service made to our home. The stove looked like it was brand new (they shaved off old grease with a razor!) and got hard water stains off of the shower. amazing!! Their service was well worth the price. They were Punctual and communicative and nice and clear about the billing, all things I lingappreciate. Thank you!! read more

We have absolutely loved using Hags with Rags! Their pricing is unbeatable for the consistently high quality service and care that we receive. I also feel confident that they are doing everything possible to prioritize safety for everyone during COVID. read more

I have been using this service for three years! They helped me through my pregnancy and the birth of my child when things just seemed harder to do on my own. Has been wonderful to have a reliable service that come in and out and I never even know they have been there except for the fact that every single part of my place is PERFECT and amazing and so very, very clean. I leave a key and that's that. Maria is so good at coordinating everything and I have loved that they are so trustworthy, efficient and also considerate of my downstairs neighbor, too. I would recommend this company to anyone! read more

Tasha and her crew were amazing moving into new apartment that needed a deep clean and they knocked it out of the park everything was perfect it was like moving into a brand new place can't begin to tell the transformation they made if you need any cleaning done Hags with Rags are the only ones read more

Initial contact started out ok when I contacted them about a deep cleaning. They said they had a set price for a 2 bed/2 bath when I inquired about the estimate I was given. Seems a bit unusual given they don't know if I'm a nasty pig and it would take them 10 hours, or a neat freak and it would take 2 hours. When I started asking questions as to how many cleaners would be sent, and how many hours they would be there, they just stopped responding to me, and ignored any follow up emails. I really just wanted to be able to compare hourly rate per cleaner to other estimates I was getting. Apparently they don't appreciate people asking for a breakdown on what they are paying for. read more

Hired for a move-out service for a rental property. Very prompt communication, booking, and staff arrived on time. Cleaning Service was great and my new tenant moved in same day!! read more

Response time was excellent with a next day arrival for a move out in a rental unit. They were only able to give me 2 hours but I was in a bad situation and needed help right away. HwR came to the rescue. Thanks HwR! read more

We recently moved out of the city, but prior to that we used Hags w Rags for nearly three years starting with our condo and then carried over service when we moved into a different apartment. I couldn't have been happier with their service throughout the years and really enjoyed the fact that Cara and Maria are not only great at what they do, but just a joy to talk to as well. Over the course of three years we had a couple times when we weren't in love with the job that had been done (very minor issues) and when they were brought to the attention of Cara and Maria they were quick to fix the problem and make sure we were happy with service in the future - this was really the true test of how great they are because lets face it, no service is perfect ALL the time, but their willingness to address issues and find solutions was really appreciated. I'm really sad that we are no longer in their area and would absolutely recommend them to anyone who's looking for a cleaning service to build a longterm relationship with. We already miss you guys! read more

I wrote my first review on October 6, 2014 the day that I got home after they performed a deep clean. The house appeared clean, and I was very happy. I wrote the review before I knew how much money they planned to demand for the work. I later received the bill and spoke with Maria. I have now changed my review of Hags with Rags from five (5) stars to one (1) star. Here is why: In August 2013, Hags with Rags cleaned my ~1,600 SF, duplex down, three bedroom place for $225. This is not cheap, but the place was clean so I was OK with it. In October 2013, Hags with Rags performed the same scope of work and sent me an invoice for $400. The place was no dirtier than it was previously. In the past, Maria has been fair with me. So I reached out to her to discuss the invoice and explain that I felt uncomfortable with the gigantic price hike. She told me that she could not do anything about the price because the clean should have rightfully cost $525 and she was already giving me a huge discount at $400. I checked around with some of my friends families in the suburbs and they are paying WAY less than that to get a large 5 bedroom house cleaned on the north shore. I understand that prices rise over time, but I could not accept that unfair of a price increase. In no way did they set the expectation with me that the price would go up by 78% for the same scope of work. Maria took up 25 minutes of my time today trying to convince me that I was getting a deal at $400. I stuck to my guns and told her that I felt the price increase was too unfair. I even offered $350 so we could just get on with it, but she refused. When I told her that I would need to append my previous yelp review to add that I thought the price was unfair, she completely blew up at me and called me irritating. She then said she could no longer talk to me and we hung up. Due to Maria's behavior, poor customer service, and due to the fact that she yelled at me when trying to have a civilized, professional conversation, I am revoking my previous Yelp review. I will never use Hags with Rags again nor will I ever recommend Hags with Rags to anyone again. read more

We've used cleaning services for over 15 years, in 5 different cities... Hags With Rags is our hands-down favorite! They manage to results, not the clock. Spotless-clean, fresh and dust-free every time. I proudly recommend them to friends and associates whenever the chance arises. When they get older, I'm thinking a name change to... Nooks & Grannies. read more

I just used Hags with Rags for a pre-move in, post-construction cleaning and I could not be happier with the results. Not only is my place impeccably clean, but Maria went above and beyond to accommodate my wonky schedule. My target date for cleaning was complicated by the construction project that kept taking longer than anticipated and by my move date. Not to mention the fact that my place was a rental for umpteen years before the construction started, and contained God only knows how many layers of grease and grime to clean. Add to that a healthy coating of saw dust and other construction detritus and you have an idea of what Maria and her crew were up against. And did I mention that I wasn't even in the state of Illinois on the day I needed my place cleaned? Maria deftly handled all of this and even met with someone I know on a Sunday afternoon to pick up a key to my place so they could clean while I was out of state. It was such a pleasure to move into an impeccably clean home. Even my contractor, who was STILL working when they were cleaning, commented on how hard they worked and what a great result they produced. It was worth every penny. Highly recommend. read more

I heart the hags! First off, their name is hilarious & memorable. So, when I was about to be swallowed up by the black hole of crap that was becoming my apartment I knew who to call from a previous search (I have tried others through various deals and they always fall short, so this time I was sparing no expense). Secondly, I received a very prompt response from Maria, who was sweet as pie & incredibly helpful-answered all of my questions and didn't once make me feel like the anal retentive diva I am sure I sounded like. Finally, they came on time, cleaned certain areas expertly that others before them missed, and did so for an extremely reasonable rate. Just waiting to get a little more organized before I call again (wouldn't want to traumatize them), but you bet I'll be calling. Give them a try-you won't regret it! read more

These ladies are amazing. I originally had them come do a deep clean since our condo was in need of one, expecting to request a regular monthly cleaning thereafter. The deep clean was truly impressive -- when we moved into the condo, we had a different company come clean. The HWR crew cleaned so much more thoroughly that when we got back, there were photographs on the fridge from the previous owners that had gotten under something -- hags found 'em, earlier crew did not. So I mentioned I expected to have them come back regularly, right? Well, somewhat unexpectedly, I got a job in Seattle and ended up planning a cross-country move. The timing was incredibly tight for the condo and HWR are the only people I would trust to come in and clean after we were already on the road. Their quality of work is just impeccable. And -- as expected -- our realtor says they did a fantastic job. In my time in Chicago, I think I've tried four cleaning services. Hags With Rags is by far the best of the lot if you want your apartment or condo to be thoroughly cleaned. I have never seen a better cleaning service. read more

Fantastic value, exceptional customer service, easy process, excellent experience all around. I hired Hags with Rags to do a move out deep clean of a 2 bed 1 bath condo. The price was very reasonable and fair. Maria was so great to work with. She was quick to respond to my questions and got me on the schedule right away. I had to do everything remotely, but it still all went very smoothly. The end results were amazing. They had their work cut out for them in cleaning this place, so it was well worth the money. I've never hired a cleaning service before, but I don't think I'd bother looking elsewhere. I highly recommend hiring this company for their deep cleaning services. read more

Maria and Cara are wonderful, thorough and uncommonly lovely! Not only did they do a massive deep clean of my new digs that took a team of 5 of them pretty much all day (because the previous tenants were PIGS), they brought in their own handyman to do some minor repairs, they replaced light bulbs, unclogged a sink, vacuumed the vents, cleaned food off the walls, etc etc etc. They were a dream and I wish I could afford to have them come every week! (I had them come in June - just now finishing this review! Whoops!) read more

I called Cara based on the reviews here on Yelp for a deep cleaning in preparation for a Holiday party. Being honest, my home had been a bit neglected, but she was postive and not the least bit judgemental. When I got home, it was beautiful and I was so proud to show it off to my friends. It did take a bit longer than she expected, but even then she did not ask for extra payment. (I am going to do so, though, anyway) I highly recommend this service, and will be having them back periodically to keep things a bit more under control. read more

We are both working professionals in occupations that are very stressful. The last thing we wanted to do was to have to clean during our time off in the evenings and on weekends. We called up Hags with Rags and they have done such a wonderful job!!! It is such a relief to come home to a nice clean home!!! We also have two cats that shed like crazy and Hags with Rags get all of the hair up leaving our place spotless!!! We are so grateful to have such a quality, truthworthy, and affordable cleaning service! Thank you!!! read more

I've used the hags for a deep cleaning and every 2 to 3 weeks since. Maria (one of the owners) is responsive and friendly with a good sense of humor. Bernice and her team are my Hags and they are both friendly and fantastic at their work. Deep cleaning includes blinds, the inside of your oven and refrigerator, floorboards, and every nook and cranny of your property. Regular cleaning of my relatively large two bedroom two bath condo takes two people just about two hours. They bring their own supplies including a Dyson vacuum cleaner. When Bernice and her partner leaves my place smells and looks fantastic. Did I mention I have a cat? They're even friendly to him and tolerate his antics while they clean. What an amazing experience. They are not the least expensive -- but worth every dime. (Including the dime i pay just to refer to them as Hags.) read more

I Have now used this company several times and always get the same perfectly shiny house. I give them a ta-do list, they give me a quote, and they always go above and beyond and do extras without extra charges! Wonderful! Try them! read more

In my opinion - you'd be lucky to have the hags on your schedule. Great cleaning jobs; well organized office; good communication. Staff is professional and pleasant. We've been having them in routinely for over six months and we are very happy. read more

Now have been using Hags With Rags for almost 6 months. They continue to amaze me with great cleaning, great attitude, wonderful communications, easy pay and just plain great service. They constantly tell me about little things around our condo that need attention or care. In a neighborhood where parking is not good, they NEVER complain about it, are always timely and continue to do in depth cleaning of our unit. Maria and staff are always courteous and very easy to deal with. Hats Off to Hags With Rags! read more

Fantastic job!! They were so nice, professional, efficient and skilled. My house looks amazing and smells great. I have tried 3 other cleaning services and they are BEST! Thank you HWR Cleaning Service! read more

We hired Hags to deep clean our home prior to it being listed for sale. Sadly, we had previously paid for a deep clean from another top listed company, and were less than impressed with their work - even more so after we saw the level of detail, quality, and integrity Hags brought to the job. They left our home looking better than it ever has - and three weeks later it seriously still looks great. In addition, Hags is owned by two amazing women who run a fantastic, professional and conscientious business that cares about their employees. Hands down - a top business across the board. read more

I've called the Hags in to clean my place several times and have been happy every time. They do an exceptionally thorough job and are flexible with scheduling. I've even decided to use them on a more regular basis since I have a hard time keeping up with things. Cara and Debra are great to deal with and are super responsive. I would definitely recommend them to anyone looking for a thorough job and excellent customer service. These ladies will not disappoint! read more

I will not recommend this company. When my girlfriend and I contacted them to clean our two unit apartment building we were excited to get these ladies in our place. They quoted us a decent price over the phone so we set up a time. About $250 for both units - one unoccupied and essentially move in ready. Total square feet for both units together about 1500. We called around other businesses and got quotes in the range of about $260 for both units together. They quoted a slightly better price over the phone than other businesses so we went with them and changed our schedules around. They were now coming in on Wednesday. When we got home Wednesday, we discovered that they were still not done. Despite have 5 ladies in our home for nearly 6 hours they were still not done with even the unoccupied lower unit. How could this be? How?! Just...How? One of the ladies exclaimed to my girlfriend that she was so sorry and they would come back the next day to finish up. She wanted to make sure we were happy with their work. They hadn't even finished cleaning an unoccupied two bedroom/one bath apartment in 6 hours with five employes. How could we be happy? When my girlfriend asked how much more it was going to cost to do that - She specifically said that it would all be included in the price quoted. We said OK and rearranged our schedules a second time that week for them. Thursday came and our place looked ok. just ok mind you - not even close to the odd glaring reviews written by other yelpers here. we were fine with it in the end. Even though I still needed to mop my own floors after having a cleaning service in our home for two full days. Seriously - the floors were not even mopped. I have no idea what these cleaning ladies could have been doing for a total of about 12 hours in my home. Even more strange was the fact that 3 cleaning ladies were sitting in their car out front of my home for about an hour. Just sitting in the car. Our invoice for cleaning arrived and it is for more than twice the agreed upon price. I could not believe it. My girlfriend called to ask what the deal was and She was belittled and told She didn't know what she was talking about. That they never said they would include our unit in the price, and they thought they were being "more than fair". She explained that we wouldn't have had them come back for a second six hour cleaning marathon if it was going to cost us another $250.00. She told them she thought it was unfair and was promptly told that they were planning to send us to collections if we didn't pay now. She said goodbye and hung up the phone. I had hoped that Yelp would have put a stop to this bizarre business practice of customer abuse. It is frightening to think that people can still get taken by these kinds of scams. I am a contractor and my girlfriend works in real estate. We consulted a few friends in the industry about prices for home cleaning services after the fact and all got the same appalled response when we told them about Hags with Rags. Bottom line - Overpriced. Inconvenient. Unprofessional. Very Shady. Pretty much the worst experience available. read more