I dropped off my clothes and was told the price would be about $16. When I picked them up one week later, the cashier charged me $21, claiming it was a 'rush fee.' I never requested rush service, and this fee was never mentioned at drop-off. This feels like an unfair surprise charge. I expect to be charged the original quoted price. read more

First time here and will be returning!! The store is to the right of Times and the lot is shared with the other restaurants and organizations. There's always a person in front to assist you. The woman who helped me told me about the special October promotion, added my information to the computer, and gave me a receipt with time of pickup. I wanted to pay but she said I can pay when I pickup. No biggie. Yesterday, I picked up my outfits and Lydia assisted me. She thanked me for returning and asked if this was my first time at the facility. Lydia was very kind and told me about the new promotion for the end of the month. Customer service was great. Great location - very close to my house and can do some errands while you wait. read more

1. Shirts not even spot treated. Collars on brand NEW shirts never treated. Even after I told them to please treat. 2. Double creases put in brand new suit pants. 3. I m ow clothes weren't cleaned properly because they still smelled of my cologne, and my wife removed tissues and handkerchiefs that were accidentally left in pockets - once clothing was picked up in its bags - they were still in pockets when I went to wear clothes again. 4. Darker colored shirts had white starch residue all over them (front and back). 5. Shirts wrinkled to boot. 6. Pants that had no crease were given back to me with creases. NO ATTENTION TO DETAIL. Ripoffs! Just AWFUL!!!!!! All the money they charge for less than a poor work product. Ridiculous. NEVER EVER AGAIN!!!!!!! I can't give less than a one (1) star....it pains me to even send this review with a one (1) star- I feel like I'm misleading someone even with this!!!! Please take heed. I suspect those that use them with success use their services through hotels (high end). Or they're so use to this type of service they know no different. Price-Gaugers!!!! Will be investing in a good iron and some spray starch of my own. I guarantee I can do a better job. Now to make the time to do it. Really Sad!!!!! Really really sad!!! read more

Great services and great value. I had 3 dresses, 1 pea coat, and 1 suit jacket done and it was only $72. Not bad! Easy to drop off and pick up! They have new store hours so be sure to call and check before going. I don't think it's updated on Yelp. read more

Thank you, Ruthann N for your response. Check out the Yelp site (this yelp site I'm on right now, making the review) and you scroll down to "Info" and click under the "More Info" box below, it has the store hours. You probably need to update the correct store hours. Also, very disappointing but when I picked up the gown this past Wednesday, the wedding gown bag was missing. It clearly states on your store receipt written by Debbie who took the gown in for cleaning, that the bag would be returned when I picked up the gown. Well, the bag was missing and that someone would follow up with me. No call from your company just yet. I hope that if they don't return the gown bag, they would at least return $10.00n because on Amazon website, I found gown bags for at least around $10.00 if I was to order another one. I hope that if Hakuyosha company don't find the gown bag, that I would get at least $10.00 back. read more

MY GO TO DRY CLEANERS 4/5 stars I get a lot of my clothes dry cleaned, but 99% of the time they aren't even dirty or smell or have stains. I just need to get them cleaned so I drop them off and spend so much!!! Especially when I drop of my blazers or coats. Last week I really needed a white blazer dry cleaned and needed it back within 24 hours. White Clavin Klein Coat Lipstick Stain on Back Foundation Make-up on shoulder pad coffee stain on left arm little marks on front of blazer Need back in less than 24 hours With all those problems I felt like I was going to spend over $25 to my coat back in time. But the total was less than $13, I just had to pay 10% extra to have it cleaned over night & the stain removals were free!!!! It was awesome & I will be dropping off all my clothes here from now on. I just wish they had a posted price list up. read more

First time having anything dry cleaned and pressed. I usually do my own but with a change to darker uniform colors I was hesitant to run my ironer on it. Yeah that's right. I can operate an ironer. I dropped it off on a Thursday and picked it up on a Saturday morning. It was faster than what I was originally told of two weeks. I have no idea what worker told me that. Everything turned out great. Pressed nicely with the exception of the center crease across my sleeve patches and my pants was double seamed. The sleeve was off center. With me being a little OCD I couldn't let it stay that way. I ended up correcting it myself. It wasn't a deal breaker. But I had them correct the pants to make it single again. This place was kinda hard to find for the first time if your parked on the diamond head side of the times parking lot because the door faces ewa. It's literally a hole in the wall. Lydia running the place by herself was very friendly and courteous. The parking is something else. It's really tight when it's busy so expect to probably circle the place at least once if your lucky. With the makule crowd too, you'll have to be patient. read more

Easy drop off and pickup. My suit and shirts were cleaned and pressed perfectly. I will be using them again.

First time dry cleaning ever. Did a lot of researching on here for places. Found this place that had good reviews(not very many good reviewed places out there). Walked in to this very small shop, the lady was very friendly and welcoming. Got quoted my price with next day (rush) service. She showed me similar articles to what I needed cleaned which was reassuring for a first timer. She seemed professional and experienced in what she does. The next day at the time I was given, items were ready to go. Different lady, whom was also professional and friendly. We will be returning. read more

Zero stars. I brought in 6 pieces of clothing to be LAUNDERED. They were all 100% cotton pieces, tops, a legging, and night gowns. They decided to dry clean them all, they are very confused and lie a lot. They dry cleaned and tried to charge me $67.77. This is for a very elderly woman whom I was trying to do a favor for getting her clothing laundered. She is in assisted living. The outrageousness of them trying to say that these pieces need to be dry cleaned and trying to charge almost $70 is outrageous. I actually think they need to be charged a fee for doing this to people. I would never ever take a single garment there for anything. They have extremely incompetent people working who just continuously lie or make up stories. They deserve zero stars. read more

I've lived in several states and been to quite a few dry cleaners both great and horrible. Having seen sticker shock with dry cleaning prices here in Hawaii, I decide just to go to a place that was highly recommended by people I knew. This Hakuyosha is the second closest location to downtown but actually has parking so I go here instead. Costs vary and nothing is published and this location does not tell you about the additional fees when you drop off your clothes. Pleats on pants/shirts cost extra, cuffs on pants cost extra, early pickup is anything faster than 4 business days from the drop off day, dry cleaning and laundering is about the same price. Stain removal is sub par at times. I had a small pen stain which looked like nobody even bothered treating. I was going to take it back but decided to use good old hair spray like I have in the past and it worked like a charm. I guess dry cleaners are so used to using the chemicals they have on hand and giving up afterwards that they just let it go and tell the patrons too bad. BTW, when I got my pants, they didn't even tell me that they couldn't get the stains out. Parking availability - is good so long as it is not during lunch hours, which can be packed. Hours - Great that they open later so I can pick-up on the way home, even working late hours. However, they could open earlier than 8:30AM to accommodate business professionals who need to get in earlier to work. Cost - On par with other cleaners on most services and higher on a few others. The extra fees for basic things (in my opinion) is what shocked me. Stain Removal - For the most part they try, I think. Pen stain removal was routine for all the prior dry cleaners I have been too. Items dry cleaned - mens slacks, dress shirts, ties I think as a large chain, it is just tough to get the quality control and customer service just right. For the price, I just expected more service and quality. read more