Had my dryer serviced on July 13, 2010. Johnny was very cordial and advised that the timer knob on…read morethe dryer was broken. He said the part needed to be ordered. I waited for one week, heard nothing, so called Lakes Service and the woman who answered told me that the part was on order and as soon as it came in I would receive a call to set up an appointment. OK - I waited another week -now it's July 27, 2010. I called again. Spoke with "Crystal" who said she would get back to me. Crystal called back later that morning and stated that she "just got off the phone with their parts distributor and said that the part was actually sent out the beginning of last week, but UPS doesn't have a record of it leaving the warehouse and unfortunately UPS must have messed up on this one. However, the distributor was sending parts out today (7/27) and they should be here tomorrow or Thursday. Received a call Thursday 7/29, part was in and a serviceman would be out to install the knob on Friday 7/30. It took all of 30seconds for "Paul" to remove the broken knob and install the new one. Total cost $110.75 and over 2 weeks of waiting. Very likely that if I hadn't kept calling I'd still be waiting and without a working dryer. I understand that because I'm not handy that I have to pay, but the runaround I received was unprofessional and deceptive. I will never use them again nor will I recommend them to any neighbors, friends, or family.

i was originally worried about using them being i have heard horror stories about what the owner of…read morelakes appliances had did and was out of business now but i was reassured by the girls in the office they were not affiliated so had their techs Johnny and Jeff in my house today to fix my wolf double wall oven they were professional and very careful not to damage my cabinets and floors left my house as if they were never there except my oven works now GREAT SERVICE 5 STARS

My five-year-old Samsung dryer suddenly stopped drying--and, of course, it was out of warranty!…read moreAfter asking ChatGPT to help me find the best appliance repair company in Lansdale, Pro-Tech Appliance came out on top--and now I see why! Alejandro contacted me right away and scheduled a same-day appointment. He arrived promptly at 4:30 p.m. I'm not going to lie: I was both impressed and a little nervous when he took my entire dryer apart! But he clearly knew exactly what he was doing. When all was said and done, he fixed the problem, my dryer works beautifully again, and the cost was very reasonable! I highly recommend Pro-Tech Appliance and Alejandro's outstanding service. Professional, responsive, knowledgeable, and affordable--five stars all the way! and 100% Diva Approved! #DivaBoss

Amazing service and experience! Highly recommended for appliance services…read more Alejandro was responsive to my inquiry, communicative, and provided professional and quality service for reversing a door on a mini fridge. I bought the item scratch-and-dent and couldn't find a service technician through the appliance stores to help. He was able to complete the job never having worked on the brand of brand I had, and also helped me move the item to it's final location, which was not an easy feat. If you are looking for detail-oriented, careful, friendly and professional service, Alejandro is the guy to call.

Contacted Dolan Appliance Service about repairing my dryer which suddenly failed to start. I had…read morealready ruled out a number of the possible problems. I was ultimately told to buy a new dryer by a so-called tech who had not even been out to diagnose the appliance. The problem turned out to be the timer switch, a 5 minute fix and a $60 part. Even with labor, Dolan could have saved a less technically inclined person a few hundred dollars versus buying a new dryer. If you aren't willing to at least make the minimal effort, why are you in business? In short, call anyone else if you actually want service.

Promptly responded to my call; scheduled appointment within two days; parts for a 10 year old…read morecooktop arrived in less than 2 weeks and were installed within a day of notification; final price was 20% lower than estimate. The technician was outstanding! Would be happy to use them again.

Jason was quick to respond and completed our job efficiently. Also I thought his pricing was…read morereasonable.

I requested an estimate from this company for a simple burner element replacement on a glass top…read morerange. The part costs about $75 online. Their estimate was over $470.. seriously. They obviously don't have much expertise since I watched a YouTube video and all it takes is removing 4vacrews for the glass top and disconnecting the single burned out element. Sadly, this is a rental property and I'm over 100 miles away so I was at the mercy of these incompetents. The technician recommended I replace the range since the repair cost would be so high which I would up having to do. Honestly, their cost factored out to about $200 an hour (and I still had to pay over a hundred for their ludicrous edtimate

Family run business. Good people, helpful, courteous…read more Allowed us to look, answered all our questions.

I needed a washing machine after the 28 year old Kenmore died. Matterns came recommended by a…read morefriend. Anne was great to deal with in the showroom. I saved a little money with price matching. They do their own delivery, which went smoothly too. Very happy.

SubZero freezer drawer torn gasket repair. My entire experience with Joe K Service was Great - from…read morephone reception, quote process, appt scheduling to the service visit! Helpful, knowledgeable, experienced staff provided quick response and appt - people who really care and take pride in providing excellent service! Would definitely recommend!

My subzero 48in freezer stopped working on a Saturday. I called Joseph B on Monday and they sent…read moreTony out the following day. He plugged his computer into the unit, diagnosed the problem and replaced the necessary parts. What a professional gentleman! Excellent service. He even phoned to tell me he would be a bit later than expected so I wouldn't panic.

This review is for Ajax Tech Appliance Repair Service.. Last…read moreyear Johnathan fixed my dryer, and this year I needed my washer fixed. He explained what part wasn't working and he had to order it. He gave me a time window of when he could get here to do it and stuck to that time. He explained and showed the part to me that wasn't working, and fixed my washer leaving my basement looking exactly the way it did when he got here. I thought his price was very reasonable and he was very courteous and professional! I give this company a 5 out of 5 start review.

The "Tech" lied about the part cost. He lied and said it was a 4 hour job. He didn't take the…read morewasher apart to see the issue. He said the repair would be about $800.00, and that I should buy a new washer. Of course he charged me the $95.00 service call. I went on youtube, and to repair the washer was about 35 minutes total. The part, I bought locally for $18.99. DON'T GET SCAMMED!!!!!!!! DO NOT USE THEM!!!!!!!

Our stove went on the Fritz and the burner was shooting sparks out. I can't even make this up…read more We called Lakes Appliances and purchased a standard electric range in white We requested that they pick up the old and drop off the new range/ stove! The value for our money was excellent. This range had everything we needed, and the service experience was top-tier. The communication was excellent at all times and when a slot opened up to be able to deliver our appliance earlier than expected, the excellent communication continue on. Everything has been wonderful and consistent with Lakes appliances. My only regret, is that we haven't ordered from them more consistently in the past 18 years that I've lived in this house Usually, it is trouble to get any appliance or furniture in and out of our doorways because they are right on the marker for the measurement, but when I explained to the delivery man, I didn't have to worry about a thing they didn't slam into my walls or break anything or do anything that would concern me or make me worry I had consistent and constant peace of mind. I am not sure if you've ever had to worry, but this level of peace of mind is worth its weight in gold. I could not thank the manager any more than I already did. I stood there and told them of the great care that their delivery men took, and they acted like my home was their home and they were not only respectful and careful but in no time flat, everything was changed out and they thoroughly explained to me how to make sure the new stove needed to be on for about 45 minutes and that if I smelled anything that was nothing to be concerned about because it is the oil from it being a new appliance Before they left, they went through everything regarding the stove and they had me look it over and give them the OK once I was happy. They provided me with a registration card and told me about the warranty in depth. They were very thorough and I am so grateful because even though I knew about most of these things, they took the time to adequately explain to me so that I understood. I will look no further the next time I need an appliance they're amazing customer service and great professional Care shine through and is worth its weight in gold and I cannot stress that enough that we will only shop at Lakes Appliances from here on out We are not only honored and happy to provide this review of this wonderful business, but appreciative for the great experience that they provide provided us with. Thank you is not enough, but I hope that you get a greater understanding of how much these people truly care when they come into your home and deliver an appliance

They sell range of brands, they personally know their appliances, they will match prices, and they…read moreare certified to repair the products they sell, rather than using a third party repair warranty. Attentive service!