From the first phone call, the customer service team is upbeat, organized, and on top of every…read moredetail, from insurance questions to scheduling and reminders. They greet you by name, keep the check‑in process smooth, and somehow manage to juggle a busy schedule while still making each patient feel like the only one on the calendar. Office manager Katrina is the heartbeat of the front office. She was professional, calming, and relentlessly solution‑oriented. She goes above and beyond to resolve billing or insurance issues, explain treatment plans in plain language, and make sure every visit ends with all questions answered and next steps crystal clear. Her leadership shows in how cohesive and welcoming the entire team is, and you can feel her commitment to patient care in every interaction. Dental hygienist Darryl delivers one of the most meticulous cleanings you'll ever experience, without ever feeling rushed or rough. He takes time to walk through exactly what he's seeing with your gums and teeth, coaches you on brushing and flossing technique specific to your mouth, and checks in frequently to be sure you're comfortable at every step. By the end of the appointment, your teeth feel incredibly clean, and you leave with practical, personalized tips that make you feel genuinely cared for, not like you were just run through a routine.

There is nothing wrong. I can say about this dental office. The staff is always friendly and…read moreaccommodating, and the staff always makes you feel welcomed! Dr. E Rocks!

Decided to come to Capitol Hill Associates because most of work colleagues go here! I had an exam…read moredone which was fairly quick, a filling for a cavity that took 25 minutes and most recently I was referred to an oral surgeon for my wisdom teeth removal. Dentist Malone is wonderful! She's funny, quick with her work, and makes sure that I understand what is happening with my teeth. The location is a ways away from me but it's worth it. The ladies at the front desk are respectful and helpful!

I went to Dr. Thomas Malone because he was close and in-network…read more The X-ray machine was down at my first visit but he said he could tell I had a cavity that needed filling. The cleaning was the most painful I have ever experienced, and I generally like dentists. He is nice enough, but not very interested in explaining the details of what he is doing. The staff was fine. My second appt, what should have been a filling turned into a surprise root canal- he got in there and said it was worse than he thought. I should have stopped him right there and gotten a second opinion. But I was already Novocained up and trusted him. I am not sure whether I needed a root canal or not, but the tooth had never cause me problems or pain before. So, 6 more appts later.... My tooth has been in pain for 4 months, this has been the longest and most painful dental experience of my life. He thought the pain was from an infection and gave me 2 Rx for antibiotics. Finally he figures out he only got 3 of the 4 roots that he needed to, and that is why I have been in pain for so long. Now I am stuck with a sore tooth and insurance won't cover another procedure on the same tooth for 2 years. Never again will I go back to him.

Absolutely great experience! Needed an emergency visit and my regular Dental Office (Vibrant…read moreSmiles) could only accommodate new patients. So, I went online looking for a Dentist who cared and found Dr. Dexter McRae. Dr. Dexter McRae, his Dental Assistant and their Front Office Staff are great. The Office is extremely clean and it is obvious that they care about their patients. They are highly skilled and use the very latest in technology. He replaced a filling that had fallen out so quickly and with absolutely no pain that I decided that he had to now be my new Dentist. Highly recommended!

I've gone there for dental work and because I didn't know any better. I should have told them what…read moreI wanted, instead following their recommendations. I think I would have had a better patient care experience.

I'm literally in the waiting room right now at the Landover location and have been waiting 20…read moreminutes past my appointment time. I arrived 10 minutes before my appointment time so technically, I've been waiting for 30 minutes now. This is absolutely ridiculous and the receptionist hasn't even acknowledged the fact that I've been sitting in the waiting room waiting this long. I'm going to give them another 10 minutes and I am leaving.

all the employees are new they don't know they just give you another appointment to scam you and…read morealso they don't have new modern machines

Dr. Parks and her team have taken care of me and my dental needs since 1989. I have always felt…read morevery well taken care of, listened to, and treated with the utmost care.

This place is awesome. They are fast and efficient. The staff is always friendly and make you…read morefeel comfortable. I feel very little to no pain whenever i get procedures done. I recommend this place to anyone seeking a dentist.

The attention and care given was Wonderful!…read more I made an appt for sensitivity in my tooth, just before traveling out of the country. Dr Nekia was all things Attentive, Helpful and Friendly!! After an x-ray revealed infection...she told me that I need a root canal. But, those take 2 visits! To accommodate me and allow me to not travel with pain or eating restrictions, Dr Nekia Neither too her lunchtime to do a procedure in 1day that warranted 2 days!! The procedure didnt feel rushed or painful and I left for my trip feeling amazing! Thanks Dr Nekia and the amazing SCD team!!!!

I HAVE NEVER EVER! Red flags began before the initial…read moreappointment: staff call prior to initial appt to tell me medical insurance provider has the wrong birthdate (not true); day of initial visit discuss dental coinsurance is 20%, so why attempt to charge and collect more than 50% of estimated charges for regular cleaning before being seen? Pre-pay almost $200 before being seen for 1st visit, then after seeing patient suddenly say initial charge already paid doesn't include full-series xrays and that requires additional $75+!!! Excuse given that "notes say patient doesn't have full set of teeth, and because she has more teeth they NOW have to take full xray panel" What competent provider doesn't take full xrays at initial visit??? And when asked where'd the note come from saying the patient didn't have full set of teeth, they can't say! I'm told the practice is out of network for all insurance providers and you do not file any dental insurance claims directly, I must submit claims for dental insurance reimbursement - if that's the case why require all the insurance information 24 hours prior to the appointment and call insurance companies for pre-authorizations? A $25 deposit for next visit is charged at initial visit (prior to seeing dentist/hygenist) and I NOW fully understand why!!! Anyone with good sense visits once and NEVER comes back or keeps the follow up appt!!! New patient intake forms submitted more than 24 hours before initial appt are very thorough and asked extensive medical questions including all medications, but questioned for list of medications during exam as if that information is missing!? After initial exam and cleaning, an attempt for additional treatment requested a 25% deposit payment due when scheduling appointment with balance due at appointment!!! The money-grubbing is necessary because the quality of care and customer service will NEVER garner this practice repeat business or genuine referrals!!!!

I've been going to Papillon Dental Care for years, and they've always taken amazing care of me. The…read morestaff is friendly, professional, and genuinely cares about their patients. Dr. Papillon makes every visit comfortable and stress-free, and the quality of care is top-notch. I always leave knowing I'm in good hands. Highly recommend to anyone looking for a reliable and caring dental team!

A Professional, caring and top- notch oral health care provider in the Upper Marlboro MD area!…read more I feel confident and comfortable. Love them.

I absolutely love this dental team! You're treated with such care when you're there. They're all…read moreknowledgeable, friendly, and personable. My Dental Hygienist* during my last appointment (yesterday haha!) has quickly become my favorite. I can't wait to sit in her chair again. I learned so much in our time together & we share so many laughs lol. My only concern is that I'd like to come more often in the year, but the appointments are always full.

I have been with Dr. Smith over 15 years. Dr. Smith and his dental team are always friendly,…read more professional and helpful. I have dental anxiety and have to fight it at almost every visit. Dr. Smith & his staff always acknowledged my fear and do everything to make me relax and feel comfortable. I love that Dr. Smith uses humor and conversation to to set a relaxed tone at each visit. He calmy explains any treatment plan to make sure I understand the prosedures and his staff is knowledgeable in all dental plans and coerages.They will explain your benefit coverage if you need clarity. This type of service is exemplary and rare.