I have been going here for several years because I have VSP and they are close. Last year they…read moremessed up ( apparently) on the insurance and did not submit til the next year. At least that is what the answering service says (you do not deal with them directly if you have a question about your bill). I was told the 5 extra bills I was getting was because of the doctor not submitting the insurance properly. I am looking for another doctor but VSP is limited in this area. Another thing, the glasses I bought through the doctor began braking last year. They are cheaply made. I may have to change insurance or even pay out of pocket. I could get glasses at Walmart or the quality of service I got.

Tri-State Eye offers superb care on every level. The physicians are…read moreoutstanding--they handle all your needs from checkups to surgery/ medical treatments for any problem with the eyes--and they do it with skill and sensitivity. The office staff is friendly and runs a tight ship.

Very knowledgeable eye doctors. Fit me in and in an emergency and got the care I needed. I could…read morenot find one of my prescriptions in the various pharmacies around, but the staff is very helpful and researched and found out which pharmacy had my prescription available in stock. Highly recommend

Nearly three hundred bucks for glasses that actually hurt my eyes. When I took them off, my eyes…read morewere literally going in opposite directions. It freaked me out. Keep in mind, this was the second prescription. The first one, a few days earlier, was done via remote in office. What a nightmare. Also got reading glasses with lenses that keep falling out. This is the Matamoras (Westfall) location.

Unacceptable Service, Inaccurate Prescriptions, Refusal to Refund, and Threatening Behavior at The…read moreOptical & Hearing Center (Matamoras, PA) I had a deeply frustrating and unethical experience at The Optical & Hearing Center in Matamoras, PA, involving multiple failed attempts to provide usable prescriptions for contacts and glasses, refusal to honor basic patient rights, billing disputes, and retaliatory threats. * After three separate visits (including payments for a contact lens fitting and eye exam), they admitted they could not fit me for contacts and referred me to a specialist. I went elsewhere, paid again, and was properly fitted on the first try. * I then ordered glasses for $715. The prescription was inaccurate and the glasses were unusable. Patrick Scully (the manager/optometrist there) refused to correct the issue without charging me an additional $250-$300 to "fix their mistake." They also refused to provide a copy of what they billed my insurance and would not accept returns initially. * I later left the glasses with a female employee. My initial visit was in September; after months of unresolved arguments, I disputed the charges on my credit card in November. The credit card company ruled in my favor. * The business sent the account to collections. The collections agency dropped the claim after I provided documentation (including my chart and proof of the unusable prescription). * Just two days ago, Patrick Scully called me, claiming he had contacted the police, who were coming to my home to arrest me for not returning the glasses. This is false--I had already returned them. He also falsely told the police that I had intentionally defrauded them by disputing charges right after my visit (another lie, as the dispute occurred months later). * They never refunded my insurance company. When my insurance contacted them for documentation, they refused to provide it. My insurance has now escalated the matter, citing potential unethical behavior and insurance fraud. Under federal law (the FTC's Eyeglass Rule) and related state regulations, providers must provide patients with a copy of their prescription and ensure it is usable. This business failed on multiple fronts and appears to be engaging in retaliatory tactics against dissatisfied customers. If you've had similar experiences at any of their locations (Matamoras, PA; Newton, NJ; Oak Ridge, NJ; Stroudsburg, PA; etc.)--such as inaccurate prescriptions, extra charges to correct their errors, refusal to take back defective glasses, threats over civil disputes, or retaliation for negative reviews--please reach out to me at imediagroupnj@gmail.com. I can share an email template to file complaints with the Pennsylvania (or New Jersey) Attorney General's Office, the State Board of Optometry, and other relevant authorities. Reading reviews across their locations shows a pattern of one-star complaints, similar issues, and reports of retaliation for leaving honest feedback. This company needs to be held accountable. No one should face threats or financial harm over a civil dispute like this. Do not let unethical practices continue--share your story and report it.

I am still a loyal patient of Dr Smith 15 years later! Dr…read moreSmith is the best he really wants to get to know you and what he can do to make your vision the best it can be even when you're getting older, five stars!!

Dr. Smith and staff are wonderful. Thorough exams, efficient office, state of the art testing. Also…read morea fantastic selection of frames and an amazing staff to help you choose. I get so many compliments on my glasses!

Everyone at the office has always been courteous and helpful. I have never experienced a long wait…read moreat the office. Reminder communication is excellent. The concern for your comfort and experience at the office is readily apparent and expressed by everyone there. I always leave feeling that I received excellent care.