I placed an order for an air fryer around 3:00 p.m. and almost immediately decided to cancel it. I tried calling right away but couldn't get through to customer service. The next morning, I called as soon as customer service opened at 9:00 a.m. and was told my order had already been processed and could not be canceled. The reason I wanted to cancel was because I realized the product was a recertified item, not a new product. I did not realize this until after I had already placed the order. I wanted a new product, not a recertified one. The air fryer itself was about $70, and with shipping costs and tax, the total cost was even higher. Because I couldn't cancel the order, I was told I would have to pay return shipping if I didn't want the product. Having to spend additional money to return an item I tried to cancel right away made the situation very frustrating. Hamilton Beach needs to provide customers with a 24-hour cancellation window. Based on this experience, I do not plan to order any products directly from Hamilton Beach again. read more

Due to some recent interests where a Blender was needed I went to Target and purchased a "Hamilton Beach Brand". And I was quite impressed for a couple reasons. First of all the price, $22.00 dollars and change. The size and what it could do was also impressive. And it's a good looking piece of kitchen ware. I use mine for fruit ,vegetable, and seed mixes. Plus you can make a Smoothies with it. I've likes Hamilton Beach because the things they make are quality products, and the price is right. 5 stars for Hamilton Beach Brands. read more

Hamilton Beach Brands - $22.00 dollars! - Appliances Near Me - Glen Allen, Virginia

The heating element on our, not so old, toaster oven stopped working. I called Hamilton Beach, explained our disappointment that the toaster oven was working- it was only 3 years old. They sent me a brand new one and I only had to pay for shipping. How wonderful, especially in these times, to deal with a company that stands behind their product!! Hooray for Hamilton Beach!! read more

I have a lot of kitchen appliances that i use more, like my refrigerator, my microwave and my toaster oven. But the kitchen appliance I love the most is my model 35035A Hamilton Beach Professional Grade Electric Deep Fryer. Some days I think buying a professional grade deep fryer was just about the smartest purchase I ever made. A total game changer. I don't know how I ever got by without one. At first, I was concerned that it was too large. With a 4.5L (19 cups) oil max capacity, it takes a minimum of about a gallon of oil to fire it up. But, as I soon discovered, that large oil capacity is why this is such a great appliance. With 1800 watts of power, and a large oil capacity, It takes just seconds to come back up to temperature when you add food to the oil. That quick rebound is critical when you're cooking. And as soon as one batch of something is finished, the oil is hot enough for another. No waiting around like a schmo for the oil to come back up to temperature. When I say this bad boy is a game changer, I ain't kidding. There are some things, like nachos and chicken wings, for example, that i almost never order anymore when I go to restaurants, because the ones I make at home are so much better. Great deep fried chicken, and chicken wings are among my favorite things to make with this fine appliance, but the thing I use it most for is making tortilla chips. My tortilla chips rule supreme! You can't beat homemade tortilla chips. Super easy to make, and oh so cheap! Costco sells double packs of tortillas (2x50) for three bucks and change. I fry up 30 at a time, cutting 'em up into quarters. In just minutes I have a huge batch of perfect chips for just over a dollar. Well, maybe a little more, if you factor in the cost of the oil. But if you buy your oil in bulk from Smart and Final, you can save a bundle. Since I filter the oil, I can re-use it multiple times. I learned that trick working for Colonel Sanders when I was a teenager. You never really want to use 100% new oil to cook most things because new oil ain't got no flava. Depending on what you're cooking, it's nearly always better if at least part of your oil is re-used. The only thing that would make this appliance better is if it was made in the USA (like nearly everything these days, it's made in China), (sigh). The only other problem with this deep fryer is that the temperatures printed on the thermostat rub off really easily. Not that big of a deal, though, because if you use it enough, you can easily remember the correct dial position. I've had this baby for two years now. I expect many more years of use. How much does one of these things cost? About $85 on Amazon. Mikey C says: love my model 35035A Professional Grade Electric Deep Fryer! read more

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I purchased a brand new digital Hamilton Beach slow cooker and on the same day of purchase, started a slow cooking recipe of $100 worth of organic ingredients. I put the cooker on a low setting over 10 hours and then went to sleep. By morning, I woke up to the delicious smell, but shattered glass cover still on top of the ceramic cooker. There was glass all over my counter, dropped into my food, and cut my hand in two places, trying to clean up the mess. Submitted Hamilton Beach online contact form and took over two weeks to receive a reply with no recourse. I received their form letter and nothing was going to be done to apologize or replacement of my $100 of wasted ingredients that I could not feed my family for fear of cuts and lacerations from the food. I'm extremely disappointed. Their quality has gone downhill. Horrible customer service experience. No compassion. No concern for the severity of thousands of pieces in our food and counter top. read more

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I purchased a Hamilton Beach upright freezer from Costco in Feb 2025. I came home Aug 5, 2025 to what looked like a crime scene from defrosted berries and red juice seeping out of the freezer door on to the floor. Curtis is the company for the 1 year warranty coverage on the Hamilton Beach Freezer. I contacted them in August. Finally in October Curtis said they issued a check to me but it would take 4 to 6 weeks to receive it. I was in shock and asked WHY so long. They said the check was coming from Canada. I still don't understand why it would take so long since it is just a envelope. They just kept saying it was coming from Canada. So.... My freezer barely made it 6 months in operation, hundreds of dollars of food lost, and it's going to take around 6 months to receive a replacement check.... if I receive it at all. In this current economy not everyone has hundreds of dollars extra to buy another freezer while they wait months for the replacement check. read more

Hamilton Beach Brands - Ruined food - Appliances Near Me - Glen Allen, Virginia

I purchased a Hamilton Beach steam iron that looked and felt very high quality -- unfortunately, the steam lever did not work properly from the start. The lever is supposed to adjust from "off" to "little steam" to "full steam," but mine only went from "off" to "on," with no variation in between. After using it for about a month, I contacted Hamilton Beach customer service. I was told they would send me a replacement, but that I'd need to pay $14.99 for shipping and handling. When I checked the warranty information that came in the box, I did see that clause -- but that detail was not mentioned anywhere when I purchased the iron from Bed Bath & Beyond. So, now I have to pay extra just to receive a properly working iron -- something I already paid for in the first place. That doesn't feel right. Most reputable companies I've dealt with provide a prepaid return label and replace defective products at no cost. To make matters worse, I was instructed to cut the cord and discard the iron rather than return it. You'd think Hamilton Beach would want to examine what went wrong, but apparently, they don't. All in all, this experience shows me that Hamilton Beach does not truly stand behind their products. I won't be buying from them again. read more

Worse than 1 star..I bought a refrigerator from Sam's club online everyone. Long story short, I called for help it stopped cooling they said take it ro store, what? Uh no! And then I went.to store lime they said and of course I knew they would say to call manufacturer. All in all...Noone is helping me get it fixed! They want me to get it fixed and then see IF they will cover the repair. S M H customer service stinks...I wish I could throw this through the company window because I would. This is uncalled for customer service how dare you all. I want to buy groceries and I cant. Thank you for making sure I never use your company products EVER again.​ read more

My latest coffee pot is Hamilton Beach Smart 12 Cup Coffee Maker that works with Alexa, and I love it! It's the latest in a long line of coffee makers I have of their coffee makers going back decades. My Sport Personal Blender, Cheetah Skin crock pot, and can opener that I use regularly are part of my culinary and daily routine. Then there's the time that I went for breakfast at a small restaurant in Punta Gorda, Belize that had a paper plate sign on the wall that waffles were not available till further notice. I asked what the deal was with the waffles and the owner, a lovely lady, explained that her waffle iron died and she didn't know when she might be able to replace it. This was the early 90's so even online ordering wasn't a thing, so long story short, when I returned home I bought and sent several Hamilton Beach waffle irons to that owner of the quaint local place and I'm pretty sure they she and her customers were happy to take that sign off the wall :-) Hamilton Beach Brands is a well-known and respected brand that specializes in producing high-quality kitchen appliances. The company's products are sold worldwide and are known for their excellent design, innovation, and affordability. One of the standout products of Hamilton Beach Brands is their line of small kitchen appliances, which includes the aforementioned blenders, coffee makers, slow cookers, and more. The appliances are designed to be easy to use and provide excellent performance, making them a great choice for anyone looking for reliable and affordable kitchen appliances. Hamilton Beach Brands' products have been proven to be well-designed and well-made, with a focus on quality and durability. The company uses high-quality materials and components in their products, ensuring that they will last for years and provide excellent performance. In addition, their products are backed by a strong warranty and customer support program, so customers are satisfied and can get help if needed. Bottom line: Hamilton Beach Brands is a great brand that produces high-quality and affordable kitchen appliances. If you are in the market for a new blender, coffee maker, or other small kitchen appliance, Hamilton Beach Brands is definitely a brand worth considering. https://hamiltonbeach.com/ https://www.facebook.com/HamiltonBeach/ read more

Hamilton Beach Brands - My Hamilton Beachcoffee maker & sport blender today - Appliances Near Me - Glen Allen, Virginia

BUYERS BEWARE, 8 months old, contact company after 6, for them to ghost me until after warranty expired and sends a coupon requesting I buy another. Customer service was HORRIBLE and the lack of concern was APPALLING. read more

Hamilton Beach Brands - I bought this iron 8 months ago, I contacted Hamilton Beach 6 months ago, BUYER BEWARE they don't honor warranty - Appliances Near Me - Glen Allen, Virginia

Apparently the musical was so popular that they've now named a beach after the guy.. (probably in Jersey, or should I say Hearse-ey?) They make coffee makers and other appliances and they're pretty expensive to be honest. You might call them mid price but to me this stuff is pretty expensive. Having said that they are pretty good quality but the price is a little prohibitive and they're not much better quality than stuff that's half the price, if you know how to pick out some good stuff. read more

A very expensive slow cooker was gifted to me so i rated a 1 Only because there isn't a 0 arrived damaged clearly a manufacturer error and since it was a birthday gift I have no receipt. They would not replace it. Sadly a good well meaning gift turned into a headache and now all I can do is toss it​. Shame on you Hamilton beach I will never have anything from this brand again. Period. read more

I purchased a Hamilton Beach brand freezer from Costco for $400 approximately 7 months ago. Last week, when I opened it, I found it had completely thawed, resulting in the loss of ~$200 of food. The freezer was plugged in to a working outlet but would not start. I called Hamilton Beach's warranty department, and they advised that they do not handle freezer warranties themselves, and that their freezers are licensed. They gave me the phone number to another company that was supposedly going to service the freezer, but that company claimed it is not theirs and I need to call Hamilton Beach again. Hamilton Beach has not replied to my attempts to follow up. I would not recommend buying a Hamilton Beach brand freezer. read more

I have contacted Hamilton Beach customer service several times but no one has bothered to correct my issue. I purchased a crockpot in March 2023. In July of 2024 the display went out so it's basically unusable. I paid over $80 for this product. They refuse to offer anything more than 15% off a new product. I find this unacceptable and poor customer service. I would have accepted even 50% off but 15% is ridiculous. Do not purchase from them. Their products only seem to last a year. read more

I spent nearly $100 on the Hamilton Beach Flex Brew Trio, and the carafe part does not work. Before I returned the item, I tried to call to see if maybe there was something I was missing or if there was a quick fix. However, this company does not communicate with the customer unless you want to spend time writing emails back and forth. They don't have phone numbers listed, and the numbers that come up when you Google them all say to send an email. The "customer service," for this company is very lacking and I probably won't buy from them again just for that reason. read more

It is horrible not to be able to speak to a business about a problem with one of their products. The price for the FlexBrew is not worth the problems. I will do my best to never purchase another Hamilton Beach product. Hamilton Beach used to be a great brand, but they have gone way downhill in the last 5 years! read more

Their customer service number gives a recording with the lame excuse that there is no phone service to protect against Covid? Seriously? They haven't figured out how to route calls to their agents homes one year into the pandemic? Their side-cut can opener has a cutter that becomes worthless after a year, per my experience and others on Amazon reviews. They don't appear to sell the cutter as a replaceable part, and they haven't responded to my customer service request. The can opener is great until the cutting blade gets dull. They have two models. I originally purchased model 76607 which comes with a pair of scissors. When the blade became dull I bought model 76606ZA, which has no scissors and is a shiny chrome (vs matte silver). The ZA model produced lots of metal shavings, so I returned for replacement, which also produced shavings. I put the cutting blade from the ZA into my 76607, and it cuts perfectly with no shavings. This is not enough data to make generalizations about the models, but the shavings issue is independent of the cutting blade. read more

Purchased a food processor to replace an old one we had (same brand, just a newer version). The new version did not work well. I contacted customer service several times (the only option is to email them, the phone number on the website does not allow you to speak to anyone) and they told me via email I needed to "cut the food into smaller pieces before processing" which I had already replied that we had tried that and it does not help.....the item is under warranty but they refused to call me or let me speak to anyone other than the person in the email. Even after I explained I had already tried all of the troubleshooting suggestions (which did not work) they said that "troubleshooting steps have been provided to you and "further correspondence regarding this matter will not be provided" and closed my claim. I used to be a loyal customer but I will never buy another product from them again. The worst customer service I have ever seen and the item was not cheap. read more

I bought a Hamilton Beach 49979 FlexBrew Single-Serve Coffee maker from Amazon 4 months ago. It worked fine to start with until the top plastic melted and warped, it is now useless. I tried to contact customer service by email with no luck, also tried to call no luck. Do not buy their products and waste your money. They obviously do not stand behind their product, understandably because they are cheaply made. Don't waste your time or money. read more

Hamilton Beach Brands - Appliances Near Me - Glen Allen, Virginia

Can not talk to a live person. I have been a loyal customer but not any more the worst customer service "non existing" bull shit!

Terrible company. Bought an air purifier on line that I wanted to return. Won't give me an address. It was delivered on 9/15. Their latest message says returns have to be within 60 days. Come on HB. It has not been 60 days since 9/15. You can't reach them by phone either. Called my credit card company to complain. read more

We purchased our Hamilton-Beach percolator through Amazon in 6-21 and it died in 9-22, just past the one year warranty period. Definitely a case of planned obsolescence by this manufacturer. We won't be purchasing anything built Hamilton-Beach again. read more

Bought a Hamilton Beach Coffee Maker on 8/6/18. Not working properly. Called 11/29/18, after 20 minutes left my callback number. NO REPLY. Left my email & contact info for a reply online. NO REPLY. Called again 12/4/18, after 52 (fifty-two) minutes, again left my callback number. NO REPLY. I will NOT be buying and Hamilton Beach products again. "Customer Service" stinks. read more