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    The Burgundy

    3.4 (38 reviews)
    Open 8:00 am - 10:00 pm

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    The gorgeous lobby

    LOVE what the new owners have done with The Burg :) Updates have been made all over the property, it looked so fresh when we pulled up! We stayed in one of the spa suites which have jacuzzi tubs in the rooms for that true vintage Big Bear feel! There are also smaller stand alone cabins, and 2 story suites, so a lot of variety to choose from if you're a big group or just a couple looking for a bubble bath and a fireplace :) The lobby was stocked with coffee, creamers, fruit for the morning, and other beverages too. Will definitely be back!

    Zynette C.

    Now called The Burgundy! Our room is a one bedroom suite. Right when you walk in m, you notice how clean this place is! Living room and cute kitchenette clean and renovated. A fireplace is perfect for cold night. Then you walk into a bedroom cozy and clean. Our room must have been newly renovated because I'm very very please of how it looks. The bathroom is also very clean. The gentleman who checked us in is extremely kind and patient.

    But
    Cristina I.

    I stayed at this property about 10 years ago and remembered loving the cozy, small-cabin feel and the cute Christmas decorations. We came back for our anniversary and stayed in the Cristy cabin. I really liked how quiet it was and how far it was from traffic -- very peaceful. The staff was also super friendly, which I appreciated. The location is perfect. We were able to walk to the lake, the village, and different areas nearby without needing to drive. A few things to note: * The bed felt very old and saggy. * The sheets seemed clean, and the cabin overall was clean, just a bit on the older side. * The heater, tub, and TV all worked well. * The coffee machine might need to be replaced -- it smelled a bit moldy. * The only thing that really brought the experience down for me was the bugs. I found one in my clothing, and later noticed some on the wall, which made me uncomfortable. I really like this place, and I hope with the upcoming renovations they can update the bedding and address the bugs. The cabin has a lot of potential, and the location and staff are great.

    Barbara J.

    Who ever is in charge of the design for this hotel has exceptional taste. From the moment we stepped into this hotel to the moment we left we were had an amazing experience. The staff is top notch. We would absolutely stay here again.

    Ariel L.

    If you're looking for glitz and glam, keep it moving--this is Big Bear, not Beverly Hills. But if you're after a cozy, peaceful escape that feels like a home away from home, pets allowed, Black Forest Lodge delivers. We stayed in the Belclare cabin, and my only advice? Don't skimp on the cabin. It was charming, quiet, and just the right kind of rustic. It's not a 5-star hotel, and it's not trying to be. What it is: comfortable, and full of charm. The staff were friendly and helpful and the village and lake are walking distance. Highly recommend for a laid-back Big Bear getaway. Why not five stars? The spa and microwave were broken. That should be checked before advertising those amenities. Also, the remodeling made a mess of the property (furniture, bedding, propane tanks, and trash everywhere so the outside felt like a rundown trailer park).

    A Major Award
    Kathleen A.

    Black Forest Lodge was on the list of places to stay for us vendors as part of the Big Bear Yoga Festival. As soon as I booked, I was kept updated with welcome emails and texts from the manager, Frank, and the team. After a long beautiful day, I was so excited to pull into the lodge! Jackie checked me in, super sweet, and she gave me a couple recommendations for restaurants. (I was too tired, yet saved for another time). She mentioned the property was undergoing renovations which sounded so fun (70's retro!!) My room was simple, cute, and cozy. Perfect for me. Complimentary breakfast was choices of bagels, sweet pastries, Quaker oatmeal, coffee, tea, plus other snacks & drinks. Jackie was super nice, friendly, taking care of everyone as we all were beginning to grab breakfast & check out. I'm pretty simple with my needs, plus appreciate the customer service care. Felt like family. I'm looking forward to going back up the mountain and stay here again.

    Line atill after 30 minutes

    The check-in time took almost an hour to speak with someone.... Guy at the front is super awesome, but business is run poorly.

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    20 hours ago

    Such a cute, cozy getaway! Comfy bed and even had a hot tub in our room. Will definitely be coming back for another stay here !

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    3 months ago

    This place is great! Looks like they are nearly finished with their renovations and everything looks great!

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    6 months ago

    Very disappointing experience. The place is extremely old, poorly maintained, and dirty. I would not recommend it.

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    10 months ago

    Love it. It's comfortably rustic with everything you need. Great location, love the in room jacuzzi and kitchen.

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    Review Highlights - The Burgundy

    Plus, being walking distance to the village made it super convenient for shopping, dining, and exploring.

    Mentioned in 8 reviews

    Read more highlights

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    Sierra Blue Hotel And Swim Club

    (159 reviews)

    My room smelled like cigarettes. The next room, they tried to give us had a missing window. They…read moredouble charged me for parking. Your game machine in the lobby was broken. Their own employees were talking, smack about each other in front of us. Overall, it's kind of like putting lipstick on a pig, not a great place. Edited: the owner is confused but the property is junk. Cool response bro. I'd recommend staying elsewhere.

    WARNING! LONG REVIEW, BUT YOU NEED TO READ!!…read more Where to begin? I looked up this place and saw that they offered an indoor pool, in-room massages, and spa treatments. NOT TRUE! I called to schedule our massages and was told, "Sorry, we don't do that". Asked about the spa and said they said it was under renovations. This was after I had booked the stay. You cannot set any apts. up until 24 hrs before your stay. Okay, fine we can outsource the massages, plus it was too late to cancel without losing money. Also 24 hours before check in they send you a message requesting you to pre-register by texting another number. I did and received no responce. It's fine we'll go early and do it in person. We get there to check-in and there is a sign at the front desk, "please text this number for check in. We are helping other guests." Okay, fair we were a bit early (about 50 min). I send off a message. We go off to get some food and wait for a responce. NOTHING! We came back to the hotel after 4 and the same sign was there. This time I call and the manager (I assume) answers and he does a "remote" check in. I now have to give my card info over the phone and get my key out of 1 of the 3 lock boxes located on the outside of the building. Not to excited about that. We get our key and go to the room. Not the room I booked. It smelled old and musty. Booked a King, got 2 queens.. Fine, we can manage. We get settled in and then went to go get dinner. Got back to the room to take an evening swim. This was 7:30 pm. Walked down the hall to the pool and was stopped by 2 cats just roaming. I am good with kitties, but seemed strange at first, then again seemed on par for our experience so far.... Onto the pool. Sign on the door..... pool closes at 6pm. HUH???? At that point we just went back to the room. Tucked in for the night. NEXT MORNING! Went to use the restroom and noticed either blood or poop SMEARED ON THE WALL directly across from the toilet under the towels. YUCK!!! Spouse tried to use the coffe maker in the room and it wouldn't work. Now, I have just about had it. As we were getting dressed to go address everything with the manager, we were both half naked and A STAFF MEMBER WALKS RIGHT INTO OUR ROOM!!!!! ABSOLUTELY DONE! Screamed at him to get out. Now our saftey is in question. We packed our bags and got a refund! This was by far the MOST HORRIFIC experience I have ever had. If I could give no stars I would. False advertising, poor staff etiquette and not to mention a HUGE safty factor if anyone can walk into your room even when it's locked.

    Home2 Suites by Hilton Big Bear Lake - Guest room

    Home2 Suites by Hilton Big Bear Lake

    (46 reviews)

    $$

    This is a nice, affordable place to stay in Big Bear...not too far from slopes, downtown, etc. (not…read morewalking distance though). We stayed in a kind bed suite room which gave us some extra elbow room. My ONLY complaint was the mattress. It curved in the middle so bad that I woke up with shoulder pain from leaning all night :-/ Our room 367, faced the main hwy but you couldn't hear traffic w/the window closed. These rooms have frig, micro, dishwasher, plates & cups so very convenient when traveling. The front desk staff was very friendly. They do offer breakfast in the am which is another plus when traveling. We would stay there again but hopefully they get better beds!!!

    We stayed here recently and overall had a good experience, but I want to share details so future…read moreguests know what to expect. Our check-in time was 3:00 pm, and we arrived around 3:30 pm with three tired kids hoping to settle in quickly. Unfortunately, our room wasn't ready, so we waited in the lobby. At 4:00 pm we were assigned a room, but it still wasn't finished -- no sheets on the beds, no pillowcases, crumbs in the sink, and hair in the bathroom like someone had recently shaved. It seemed like there was miscommunication between the front desk and housekeeping. We finally got into a fully cleaned room around 4:30 pm. After a long day of traveling with kids, it was definitely disappointing. That said, the staff members who were working truly made a difference. Joshua, who checked us in, was very apologetic. He was the only person working the front desk at the time. He stayed professional the entire time. A huge shoutout also goes to Edwin, who was working unbelievably hard. We saw him helping with rooms, assisting at breakfast, and keeping things running smoothly. His work ethic really stood out and he deserves recognition. Once we settled in, the hotel had lots of positives: The complimentary s'mores kits were a big hit with the kids. Each kit included four marshmallows, one Hershey's bar, and four graham crackers, wrapped in a festive Thanksgiving bag. The outdoor fireplace courtyard is huge and made the experience even better. This was especially great because the little town of Big Bear tends to close early, so having this activity at the hotel was perfect. The pool area was clean and well maintained, which is also perfect option for family with kids (just a way to entertain them while having fun). The complimentary breakfast was also surprisingly good. The waffles were awesome, and there were plenty of options like cereal, oatmeal, eggs, and potatoes. I would love to see a few more condiments added (like mayonnaise or mustard), but overall it was a great breakfast spread. The room layout was spacious, very comfortable, and perfect for a family. Despite the rocky start at check-in, the hotel has a lot of charm, great amenities, and truly hardworking staff members who care.

    Eagle's Nest Bed & Breakfast - Bedroom

    Eagle's Nest Bed & Breakfast

    (158 reviews)

    $$

    It was an amazing stay. The room was nice and very clean. The bed was also really comfortable and…read moreallowed us to get a good nights sleep. I highly recommend booking a stay!!!

    Where do I start... First off the new owners should remove "breakfast" from the title since that's…read morenot a thing. But, that's not really why this is getting two stars. The first room we got didn't have a functional deadbolt lock. We tried calling the owners of the facility just for it to not go through like some of the other reviews say. Anyways, the older women who runs it came to check it out and unfortunately had the audacity in the broken English she spoke to just use the bottom lock. Yeah, idk about that lol. My girlfriend and I looked at each other just in disbelief. Fortunately, we were given another room Nextdoor. Typically, my girlfriend and I's routine is to go right to the AC and put it at a reasonable temperature. It did not work. We asked the older lady once again, and she slides over a dusty electric fan. Eek... aside from that, the beds were definitely uncomfortable too. Oh yeah, the fire alarms are detached and thrown into some drawers. I guess the only cool thing about this cabin was some old written diaries talking about the place since 97' when it was owned by the first people who rented out the cabins. Cool stories for sure. Hopefully these new people can fix up some things and make it to seem like what it was during the good'ol'days

    Hampton Inn Big Bear Lake - Guest room

    Hampton Inn Big Bear Lake

    (23 reviews)

    Big parking lot with easy access to hotel and back out.. Incredible service and staff. Lounge,…read moreamenities and everything that a Hampton Inn provides always brings it to the top! Clean rooms, easy access TV, and comfortable sheets with a plush bed. Overall excellent experience and I'll be back for sure!

    We stayed at the Hampton Inn in Big Bear on a last-minute trip, and I cannot say enough good things…read moreabout our experience--especially because of Joel. From the moment we arrived, Joel made us feel completely at home. He took the time to explain all of the hotel's amenities and made sure we knew about all the fun extras, including Taco Tuesday, movie night for the kids with s'mores, the fire pits, and even the unique beer tap in the lobby that guests can access with their room key. Thanks to Joel, we got to enjoy so much more than just a hotel stay. We had a bit of a rough start to our trip when one of my children got carsick on the drive up. Joel immediately stepped in with cleaning supplies and genuine kindness and concern. His compassion and willingness to help meant so much to me as a mom traveling with two kids. Since my husband was in town for work and couldn't help us the entire time, I was handling the kids on my own and wasn't very prepared for our last-minute trip. Joel went above and beyond to accommodate our needs and helped arrange a room closer to the entrance, which made a huge difference for us. The hotel itself was fantastic. Everything was spotless, the indoor pool was amazing, and the outdoor fire pits and s'mores nights created such a fun family atmosphere. My kids had an incredible time, and we enjoyed our stay so much that we decided to extend it for another night and spend another beautiful day in the mountains. Joel's exceptional customer service truly made this trip special. He is caring, attentive, and genuinely dedicated to making guests feel welcome. We left with wonderful memories and are already dreaming of coming back. Thank you, Joel, for taking such great care of our family!

    Sleepy Forest Cottages - broken window latch

    Sleepy Forest Cottages

    (349 reviews)

    Horrible experience. Won't be back. Reserved one room upstairs with a patio/balcony. Was given a…read moreroom on the street with a narrow 4 steps to the cabin. No porch or anything. We complained and was told that they had the right to change us. It's not in their written policies anywhere. This room was substandard, especially to the one we actually booked. The mini blind were threaded, broken and dirty the table was beat up and not stable, the cost rack was in front of the window. And was not stable to move plus that was the only place to hang clothing. No drawers The mini sofa at the end of the bed was torn and poked your behind if you sat on it. Everything is done by text message, yet conflicts aren't resolved. It was our ;9 wedding anniversary. We were deeply dissapointed after reading other's posit reviews. We won't be back

    I really enjoyed my stay and I'm going to give you the good, the bad and the between as I saw it…read more There was a lot to really enjoy but the best was the jacuzzi inside the room. It was huge and the water was always super hot and the shower was hot right when I got out of the tub. A little soap goes a very long way with bubbles, proceed with caution. The room and the spa were very clean, there was a sticker on the door with the name of the person and the date that our room was sanitized which was reassuring to me. Once inside it smelled clean and everything looked clean. I did take a bottle of Odoban and did a once over but it was during COVID paranoia. Whenever I stay anywhere I strip the bed and put on my own sheets and blanket but when tearing the bed apart our white linens were very white and clean. I read reviews about a rouge hair or two and myself having very long dark hair I find it silly that it would be a huge deal, even in the most immaculate environment one is bound to pop up, trust me, I know but I understand with COVID everyone needs to be on top of their game with cleanliness. I found the location to be really convenient, it was close to everything we wanted to do. We had several exchanges with the owner, we checked in after midnight and she was friendly and professional. Since we were both working remotely due to COVID we decided we wouod like to stay another night if they could accommodate us and she was very courteous and made the process easy and that extra night actually turned into 3 extra nights! I suppose one could find the rooms dated, I personally felt like they were cute and cozy and felt cabin like,I didn't mind the decor at all. We stayed in cabin 16, I was able to scope out 17 and has been updated recently and is more modern. They both cost the same so I would probably go with 17 it's really the best bang for your buck. Finding our cabin at night was fairly difficult if you are able to check in during the day I would definitely say do that. We eventually found our cabin, they all look the same and aren't marked terribly well. The parking is a bit tight I came straight from buying a new fairly expensive car so I had to park a few different times until I was satisfied I would avoid a door ding but that was probably new car paranoia and if you don't arrive after midnight like a dummy you'll probably have a better chance at choice parking. Once in the cabin I saw there was one of those QR codes on the wall for you to scan and when you do they offer a coupon code that can't be applied retroactively of course so I was kinda bummed by that because it only required a 3 day stay to receive the discount and we stayed over twice that long so perhaps it could have been offered. I found it online as well so before you book look online for coupon codes because they're available. I found booking straight from their website was less expensive than Expedia and the other travel sites. For the price I think this place is unbeatable. Just when you thought I was going to shut up I pop back up... I forgot to mention that one night a family checked into one of the family cabins and they were out until after 10 pm and they were loud eventually I called Cathy at the number she provides for you to call if you need anything and within 5 minutes she had sent someone to take care of the issue. I'm not sure if any of the cabins are pet friendly but I know that the one we stayed in was not and that was really the biggest issue we had. I have a 4 pound Yorkie with separation anxiety and he's grown quite accustomed to going everywhere with me so we had to hire a pet sitter and I really missed my Lil guy! I wish they allowed pets of a certain size with a deposit. Other than that I can't wait until it's time to go back. We went in the last week of April for my birthday and the weather was perfect. Not too cold but you still definitely get that mountain experience and since it's the off season everything is very affordable. Remember to look for that coupon code online and to book through their direct website and the price is unreal.

    Sessions Retreat and Hotel - The pool

    Sessions Retreat and Hotel

    (110 reviews)

    $$

    This was such a great place to stay! The communication from the staff was very easy and they were…read moreall so kind. I absolutely loved that there was a spot to do yoga or other movement classes! If you want to do a complete wellness day, you can take your mat to this beautiful open deck area (where your mat is shaded) and you have some mirrors. Once you finish your class, there's a sauna and cold plunge available to use to complete the perfect session! I didn't get to use the lodge much as I was visiting solo this time, but would love to use that nice big kitchen and the pool table next time This place is not super big, so everything is very walkable and in close proximity to each other! You can drive, walk, or even ride your bike to other restaurants and activities near by if you aren't too busy playing corn hole or lounging in the hammocks

    We stayed at Sessions Retreat in Big Bear with our family this winter and had such a positive…read moreexperience that I felt like it deserved a proper shout-out. Frank, the owner, is one of those rare people who is truly hands-on and genuinely cares about his guests. From the moment we arrived, he was communicative, kind, and incredibly attentive. You can tell this isn't just a business to him -- it's personal. What really stood out was his integrity. During our January stay, he went above and beyond to make sure our family was comfortable and taken care of, and he generously invited us back again in February. That level of hospitality and follow-through is something you just don't see often anymore. The space itself is peaceful, cozy, and perfect for a Big Bear getaway, but honestly, it's Frank's heart and character that make the place special. If you're looking for somewhere you can trust -- not just a place to sleep -- this is it. We'll definitely be back.

    The Burgundy - hotels - Updated June 2026

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