I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old…read morecomputer. We bought our new computer from them and have been very happy with it over the years with no problems.

Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

I bought a monitor, gaming mouse, keyboard accessories, and a few miscellaneous desktop accessories…read morefrom Drew! He was such a helpful salesman I had wanted to make a few big purchases and feel comfortable about what I was buying. I'll never underestimate working with Drew because he was knowledgeable, showed good personal interest, and wasn't "salesman pushy" at all. I would definitely want to buy from him again and he made my shopping experience awesome! I felt like I understood what I was getting and understood the pricing and the products in comparison to the market. He didn't rush me and let me ask all my questions. Thanks!

Amazing walked in was greeted by COLE . Call is totally amazing whenever I show up. He's always at…read morethe door greeting me and everybody else I told him what I'm looking for any walks me back and helps me find the right item that I'm looking for that fits my Needs . Store clean lots of Parking . Thanks Cole

In December 2023, my fiancé and I built my PC for Christmas with all brand new parts…read more Unfortunately, it kept showing the dreaded blue screen of death and crashing constantly. At first, we took it to Best Buy Geek Squad, thinking that was our best option: they identified a faulty AIO cooler but ended up damaging other components of my PC even more unfortunately... We were extremely hesitant to trust anyone with this expensive build, but from day one, Dr. PC Fix listened carefully to every issue we had. They were so kind and patient with us while we worked on getting replacement parts, and since their help, my PC has been working PERFECT these past 2-3 years. To this day, I still think about how much they helped and how thorough and professional they were. If you have a build that's precious to you, you can trust Dr. PC Fix completely!

My PC crashed and I searched for a quality shop and I found Dr. PC Fix. His reviews were…read moreaccurate. Great service. He found my problem and had it fixed in an hour. Rates very reasonable. I highly recommend!​

Great Apple Store with a few bumps during this visit…read more I've upgraded my phone at this location a few times over the years and have usually had a great experience. Today, my fiancé and I came in to trade in our phones for the iPhone 17 Pro Max, and he also picked up an Apple Watch SE 3. The only thing I'll always wish Apple would change is making more fun colors available for the Pro Max models. The lower model had a beautiful pink option that I absolutely loved, and I really wish that color was available for the Pro Max too. But thankfully, that's what cute cases are for! This visit started off a little differently than my previous experiences. We had a hard time initially finding someone to help. My fiancé first asked a group of employees for assistance and was directed back to someone at the front of the store. Since we had already seen her when we first walked in but weren't greeted or asked if we needed help, the whole situation just felt a little confusing. Thankfully, Richard completely turned our experience around. He was very kind, patient, genuinely helpful, and made sure we were taken care of. I really appreciate him stepping in and making our visit a much better one! I also appreciate that Apple gives you the option to come back later and drop off your old phone if you want extra time to make sure your photos and data are fully backed up. It takes away the pressure of having to rush through the transfer process while still letting you leave with your new device. Overall, we're still very happy with our purchase. I usually come here when I already know what I'm looking for, whether it's an upgrade, trade-in, or a new device, rather than just browsing. I do hope the customer service experience becomes a little more consistent, but I'm super thankful Richard was there and provided exceptional service!

Do not get your phone repaired at the Bellevue Square Genius Bar. Go to Jet City Device Repair…read morenearby instead. I had my iPhone battery replaced here, and immediately afterward the primary phone-call microphone stopped working. Speakerphone still works, and this issue never existed before the repair. I contacted Apple 15 days later, but they refuse to take responsibility because they can't "prove" their repair caused it. Their solution: pay another $550. On top of that, I've wasted about 9 hours dealing with this place: 2 hours for the initial visit, roughly 5 hours for the battery replacement, and another 2 hours today, only to leave with nothing resolved. This Genius Bar has a lot of bad reviews, and now I understand exactly why.

This outfit is incompetent, dishonest, and arrogant. Despite four attempts, owner Darren Lin was…read moreunable to restore Microsoft Outlook to baseline functionality on my desktop computer in Bellevue WA. He assured me that expensive equipment purchases and data transfers would solve the problems, but they didn't. In fact, he caused new impediments and important emails were permanently lost. He attempted to charge for more time than he actually worked and didn't provide invoices. A+ Computer Tech refused to respond to inquiries from the Better Business Bureau, who grade this company an abysmal C+ https://www.bbb.org/us/wa/bellevue/profile/computer-repair/a-plus-computer-tech-inc-1296-22215329 [1/12/26]. I was forced to go to King County small claims court, where I was awarded a refund of over $700.

They are amazing. I've been going there for years and have usually had good results. There have…read morebeen a few stumbles here and there, but my issues have always been resolved.

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

They had good service when I went in. pleasant smiles and decent timing…read more I had called ahead to see if they had a specific laptop and the guy brought down the display one and put it on hold for me until I could get over there. Only reason it's not 5 starts was because it took a while to actually get the laptop once I was there. The system wipe hadn't started yet so it took around 15 mins of waiting for the process to complete

Very friendly and helpful staff! Francis especially was a big help. I promised him I'd do the…read morereceipt survey and I lost the receipt! If you see this: Sorry, man! Thank you very much for your help and patience!

Great location and service. Greeted immediately, very friendly…read more Love the new location. Very clean. Very organized. I wish I had time to shop around.

Absolutely the worst customer service. Promised me a price for my graphics card, called me and said…read morethey have a payment ready for me and changed their mind last minute to give me nothing. This place needs to absolutely be shut down. It's ran by a bunch of brainless robots with no care for the customer whatsoever. Use this store as a model for what NOT to do when running a business or performing customer service. They are a great benchmark to see what a worst-case scenario for that looks like. Save yourselves and never buy or inquire from this store ever.

Upgrades my sons pc a lot and always on time, - very professional I take laptop there all the timeread more

I took my Lenovo X1 Extreme Gen 3 laptop here for a warranty repair. I had a gpu/motherboard…read moreissue. They were very easy to schedule and got my laptop back to me quickly and still working like new after several months.