We did work for them in Islip, but they never paid they're bill, its over a year old and when you…read morecall them they blow you off. But I'm sure if they need to get paid they're on you. So be careful because if they're work is as good as them paying I wouldn't take that chance.

We hired Montauk Plumbing and Heating to a toilet issue at our house in East Hampton earlier this…read moreyear and we found the owner or manager (I don't remember which he said he was, but he was definitely one or the other and in charge), who we dealt with directly, to be unorganized, unreliable and outright rude to deal with. It was just a simple repair and honesty, I wish we'd called someone else. The service guy was on time, very pleasant and efficient (I wish I could remember his name because he was quite nice and did a good job and there's your 1 star), but we found dealing with the management / ownership a very unpleasant experience. **Update: This company keeps messaging me and trying to have my reviews removed. I want to be clear that this is for Montauk Plumbing & Heating on Edgemere, just east of Fort Pond and my review stands.

I've gut renovated four houses and these guys are by far the worst plumbers, and the worst…read moresubcontractors, I've ever encountered. For example, they installed a free-standing tub backwards with the drain exposed to the room, installed a sink that was smashed on one side close to a wall (apparently hoping we would not notice the damaged they caused), and forgot to include parts on three Duravit in-wall toilets that have caused constant leaks. I'm sure there are more plumbing problems in our house that haven't been revealed yet. Our GC (who was awesome) fired them in the middle of the job and replaced them with StraightEdge Plumbing. The StraightEdge team is everything CZ is not - professional, reliable, and knowledgeable.

I have had other area plumbers (Hardy, North Sea) come and all they do is send a big bill and don't…read morefix things right or even care at all. My family found Charlie and he finds the issues and poor or improper work quality done by others that have caused problems for years by these so called "professionals". Charlie is really is fair, honest, reasonable and responsive. Wish they still made them all like Charlie. The World would definitely be a much better place.

If you can help it, please seek another mechanic or company for road side assistance. A very…read moreunprofessional team that does not provide confidence in their abilities or customer service.

Please don't ever use these people. They are crooks and while they're taking advantage of people,…read morethey're also nasty. Today, a friend was stuck in the sand and needed to be pulled out. The driver charged $350.00 for a 10 minute job. My friend offered to pay by credit card but the driver insisted on cash and followed my friend to the bank. My friend asked if there was some kind of veteran discount and explained that he is a wounded combat veteran. The driver and the owner who I called later DID NOT CARE. They're just about money. I truly hope there is such a thing as Karma and they pay for how they treat people. Another friend broke down just three blocks from their shop. They charged $1,500.00 to tow the truck three blocks. They said it was because my friend could not get a ride to pick up the car for a couple of days. Please, spread the word and find someone else if you need any work done on your car or need a tow.

Our a/c was cycling on and off repeatedly. Called our years-long service company Friday morning,…read morewho told us no one available til Monday and also tried to sell us a service contract without really being able to explain whether or how much it might save us on repair. When I asked for ballpark, they said sounds like your 15 your-old system is too old to fix (coolant is no longer being used, so hard to re-charge system, etc. etc.), so could be $12-15k to replace. That's when I cold-called Action Air, just based on favorable Yelp rating and long time (9+) years in business. The woman I spoke to said they'd be there LATER THAT SAME DAY (Fri) and would keep me posted when he was in the nabe. I got a text at 4 pm saying tech on his way. David showed up within minutes. He was courteous, knowledgeable, efficient ... and honest. Made a quick circuit of our equipment (compressor, air handler, thermostat), and promptly determined it was just a thermostat issue. He went out to his truck and replaced the thermostat, explaining how it worked and giving us the user's manual from the box it came in. While there, he checked our air filters and the compressor, took a couple readings at the compressor and told us everything looked great, and that we should just hose out the grill around the outdoor compressor fan, noting that it was located close to a dryer vent so needed extra attention. Bottom line: This is just what. you want and need in a repair company, particularly when you're talking about equipment you may know very little about so could be at the mercy of dishonest vendors. Can't recommend Action (and David) highly enough. Saved me possibly thousands of $$$.

Bad experience. Advise, do not let them charge you for 2 guys, -- you will get twice the charge…read morerate for service at half the speed. End result - you get twice the bill for the same service as one guy. If you do use them, make sure the charge is for the one guy rate. --- You are welcome. send me a gift later :)

Central air had a meltdown mid-July and started blowing warm air. Called Hardy and spoke with…read moreBrian. He really came through! The tech, Mike R, was knowledgeable and professional, made sure the system was working optimally. Jenn manning the phones is great as well. All told, couldn't be more pleased. Thank you!

Second hottest day of the summer our air conditioner decides to throw in the towel. Blowing air but…read morethe temperature​ of a Congressional Hearing. On a Sunday morning in July I thought we would be waiting all day by the phone. We called the regular number and a service picked up. She said a tech would call us. She didn't know how quickly. 15 minutes later Jack called. He would be at the house within 30 minutes. He got here with five minutes to spare. Ten minutes and a new capacitor​ later we were back in civilized temperatures​. A weekend emergency visit was $60 more than a weekday, but the total charges were completely reasonable. Thanks Hardy. You guys are cool.

We have not used this plumber in many years, but we had a pipe that had burst and was pouring water…read moreinto a bedroom. We called on a Friday in the late afternoon and in 2 hours Riley was there and couldn't have been more pleasant or competent. He came up with a temporary fix that allowed us to turn the water back on until we could have ductwork removed to give him access to repair it permanently. He tested the area with air, so he wouldn't risk water leaking. He went through the whole house to make sure there weren't any other leaks and even checked the water meter to make sure water wasn't leaking where it couldn't be seen or heard. He was there for just under an hour. They are very fairly priced, although we weren't in a negotiating position. That's extremely unusual for the Hamptons. I recommend them without reservation!

AWESOME COMPANY, AWESOME PEOPLE !…read more Professional, kind, patient office crew and wonderful group of technical folks that are skilled and knowledgable and patient. Grateful for the care they take in making repairs and spot on in suggesting when and how to replace parts. I just let them do what they do well...

John is excellent. Very reliable and professional. His prices are comparable to other plumbers,…read morebut his experience and handy work and professionalism outshines the other plumbers in the area

Can't say enough good things about John. He is a real problem-solver, always there when I need…read morehim, and is completely professional and reliable!

I WOULD GIVE LESS STARS IF POSSIBLE. I have been a long term customer of Stan Gelber. They did a…read morewhole house central AC unit and a couple of split units for me. I have also recommended them to several other people for whole house installations. When Stan ran the company it was fantastic. The company has now been bought out by SERVICE EXPERTS. They are a TERRIBLE company. I have scheduled 8 appointments to fix my AC that they installed and is still under warranty and they either can't fix it or simply don't show up. John that was running the UNIONDALE office is a pathological liar and as of 4/28/26 he is fired and the UNIONDALE office has closed. All work is supposedly being handled by FLANDERS SERVICE EXPERTS in HAMPTON BAYS. This location is just as terrible. All customer service is handled by the TEXAS office. CHRIS ANDREWS is the head pathological liar at that location. No matter what he tells you DO NOT believe it. He tells you he will give you his cell # but it's worthless because he will not answer the phone or text back. It seems if the whole SERVICE experts business model is a scam, they are trying to sell maintenance contracts that they have no intention of honoring. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS COMPANY, THEY ARE TERRIBLE JUST READ ALL THE OTHER CURRENT REVIEWS!!

I had an unpleasant interaction with Marie today and figured I'd write a quick review while looking…read morefor a solution to my problem. My oil burner stopped working when a leak in the plumbing from a bathroom drenched the controller unit for oil burner, I took care of the leak and booked an appointment online for 4 pm on Friday. At 3:15 pm, Marie called and explained that they were overbooked and wouldn't be there till Monday. It would be an all day appointment and I would have to be there.. I told her that wouldn't work for me and I wouldn't pay the 180 deposit to have them show up until I attempted to find someone who can address the issue immediately. I also mentioned that when Flanders installed the unit two years ago that the sales guy stepped through my ceiling when surveying the attic. He assured me that it would be corrected. It's been two years, and despite several phone calls nothing was ever done about the damage. My overall evaluation is that they charge top dollar for mediocre service. My heating system, AC system, and heat pump unit all have done the job fine since installation. But.. they are not customer oriented. I see their overal rating of 2.3 is pretty mediocre. I think based upon my experience, that's right on the money!!

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,