It's a decent hotel. I was in and out exploring the town so it was just a place to rest. Also, the Westin across the street had people on strike. They were loud making noise from 7am-10pm. It's not the hotel's fault but that is something to think about before staying here. It's in a good location, there's some nice shopping areas around and close to the Bart train. The hotel did have a smell to it but it didn't break my experience. read more

Have a nice stay here. We had a double bed. Our room was on 6th floor facing the street. We had sliding doors facing street. My kids loved it. Warm pool, outdoors. I did not use Sauna but I was told they have one. Small gym. Friendly staff. Not too busy. I wish they used the , what seemed like propane lamps by the pool area. Great location. Walk outside and walk down a few feet and there is ice skating. Shops. Trolleys. Lots of homeless. But that is ALL over SFO. Had a nice stay read more

Handlery Union Square Hotel - Pool area - Hotels Near Me - San Francisco, California

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Handlery hotel in SF is awful. $421 for one night gets you a room with no view you look into others rooms. Window opens 2 inches. Air conditioner didn't work. Bed had blood stained sheets. Gross! Don't stay here this family run hotel does not treat you like family. They rip you off and don't care. We booked this last year and were so disappointed. Shame on Handlery family! read more

You can't beat this location, one block from Union Square, which by the way is currently roped off due to construction of the subway station there. The hotel is old school, not a negative impression, just a fact. The doors are all heavy, the layout was a bit odd, and the floor creaked underfoot. Even with the windows closed, the continuous sound of the air conditioning equipment five floors down could easily be heard. The noise, being continuous, didn't bother me, but it bothered the missus a bit. The decor is underwhelming, not a splash of turquoise to be seen anywhere. Actually, I like that. More importantly, the room was fastidiously clean, and other than the whine of the HVAC equipment outside, it was a quiet place. The staff was fine, but we had minimal interaction with them. I'm a fan. read more

Handlery Union Square Hotel - Hotels Near Me - San Francisco, California

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our room had fleas. we noticed on the 2nd night when it was too late to find another place. the front desk said there wasn't any other rooms. the manager's first reaction was to come to the room with bug spray, as if we'd agree to sleep in a bed covered in bug spray. he finally moved our room, but I had already been bitten at least 8 times. we were there for 2 nights, and he only comped one night of parking. they said they had itching cream, but only brought up a used tube of neosporin and an open packet of wipes. if you have pets, beware of fleas. if you dont have pets, LEAVE, find a hotel that doesn't allow pets and/or has staff that actually solves problems. there was also a roach in the bathroom. overall disgusting experience. we took video of the fleas, but yelp doesnt let you upload your own videos. i should've taken more pictures, there were SO many visible on the bed. edited to add photos read more

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Doormen call the taxi drivers they get their money from. A lot of Taxi is in the front of hotel. they don't call taxis waiting in line, they call the taxi driver who gives them money. The taxi driver said that if the doorman takes them to the airport, they will pay $10. I feel like they are cheating. The hotel manager needs to check the doorman. The other day, I had to wait for a taxi driver called the doorman for about 10 minutes. read more

Stayed here for pride weekend and it was one of the best hotels I've stayed at for the price and location. It was clean, spacious and had a lot of amenities. The room we got was a double full bed room and it was quite spacious. It had a fridge in one of the cabinets but we didn't realize until the morning of check out lol. They also have ice and vending machines around. The front desk people were so kind. The bald dude was really nice when I checked in and the night time lady was super sweet, she also had security take us downstairs to microwave our food after a drunk night out lol. They have a gym, a pool and other amenities as well. The rooms were cleaned, plenty of towels in the bathroom, and everything was stocked. They offer breakfast and the downstairs area is so nice. I was really impressed by this hotel because they were friendly, accommodating, and overall clean! The price we paid was well worth it. The only thing I'd say is that their daily parking fee for their parking is craaaazy. It's like 65$ per night. I wish they'd give a deal or something for guests. Otherwise, all good! read more

What an amazing stay we had...everyone from the parking attendants to the front desk - everyone we encountered were simply amazing. The room was beautiful with comfy beds and pillows...we didn't take the mattress lol (inside joke)... read more

So we were staying here for 1 night and got a standard room with queen size bed. Got here around 3pm. We waited for it to kick in but the a/c was not working properly & we let the front desk know. Some employees came to try and fix it and offered a fan and/or room change. We got complimentary upgraded to a balcony with king size bed. The a/c here is working and cold just how we like it. The service here is awesome. Ricky the manager . Thank you for making our Honeymoon extra special!! read more

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I stayed at this hotel this past weekend with my friends and I had such a great time at this hotel. The location of this venue is perfect! As soon as I checked in, the staff was so nice and welcoming. My room was on the second floor facing O'Farrell Street and it was pretty quiet, not too loud. The room was very spacious and clean. I felt very safe the entire stay. The front staff does not let anyone in without a room key. If you are having guests come up all you have to do is go down and get them which I did not mind. We slept in and we're not going to be able to check out on time but we called the front desk and they were great! I will defiantly be coming back to this hotel. read more

Great hotel. Great customer service. We booked last minute. I called to ask questions on the phone they were very professional. I informed them we were celebrating an anniversary when we arrived they had champagne and snacks waiting in the room and wished us a happy anniversary. When we got there customer service was great again. The room was very nice and clean would definitely stay here again read more

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The Handlery Hotel is mentioned on KGO radio often. So my honey and I decided to stay here for NYE weekend. We didn't go with the KGO package. (There are many others to choose from.) Our room was a historic King which we decided on street side with a partial view of Union Square. They conveniently had earplugs in the rooms facing this way. The room and hotel is dated, but we found it comfortable. There was coffee, tea, a fridge, complimentary wi-fi and plenty of TV channels. There were plenty of hangers to hang our coats, suits and nice shirts. Parking was $55 a night which is about $10 less than many of the surrounding hotels. Staff is friendly and nice. We loved the lemon water in the lobby. They could be better, but it would include some renovation. The heating/cooling system in room is slow and some of the furniture has seen better days. Everything is convenient to Union Square though. The Daily Grill is a nice place for a night cap. We'd stay here again! read more

Handlery Union Square Hotel - View from our 5th floor room - Hotels Near Me - San Francisco, California

We booked this hotel last minute after another hotel at Fisherman's Wharf fell through. We ended up paying extra to get the new section of the hotel which had larger rooms and bigger beds. We were extremely pleased with the booking staff and their helpfulness when selecting the room. The room was pool facing and a nice sized room. There is a partition in the room that separates the sink and bathroom area which is great for us because we have two kids. The front staff was very friendly. The room was always clean when we returned from a day of adventuring. The location is amazing. 1/2 block from Union Square and close to the cable cars and tons of shopping. Would highly recommend this older hotel! read more

Handlery Union Square Hotel - Partition in 2 queen bed room - Hotels Near Me - San Francisco, California

This is a very nice hotel right in the heart of Union Square and walkable to all the action. They were kind enough to upgrade us to the premier building which had a balcony. I really enjoyed hanging out there. The person up front was also helpful in identifying cheaper parking options which ended up cost $42 overnight vs. $66 at the hotel. Although you do get connectivity from garage to hotel if you use their parking facility. They also accommodated a later check out but didn't coordinate with their staff who knocked our door two times in one hour. Overall a nice pleasant stay though. read more

Handlery Union Square Hotel - Chilling in the balcony - Hotels Near Me - San Francisco, California

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I travel a lot for work and my stays in SF are always hit or miss (mostly miss) where hotels are concerned. Not this time! My stay at the Handlery the other week was exceptional. Their customer service was the best I've had in a long time, especially these days. My room was comfortable, clean, warm, and best of all - quiet! And the amenities (pool, spa, etc...) were the icing on the cake. Kudos to the team at the Handlery and a special shoutout to Pastora who handled my pre-stay questions and requests like a rock star :) read more

I do not recommend this hotel the hotel across the streets been on strike for 6 months outside pounding on drums whooping and hollering from 7:00 a.m. in the morning till 10:00 at night the hotel does not let the anyone know when your booking of this upon arrival 7 blocks were blocked off due to demonstrations because of the strike on the hotels 3-hour delay once in our room no water or any of the other items that says that you're supposed to receive in your room rooms are old no valet parking you have to drive around the block to park your vehicle in the back of the building add additional $61 a night you have to walk a half a block to eat at 20% off all in all a very poor experience would not recommend the shower water pressure was next to nothing could not get the heater to work in my room just a terrible experience from GetGo when I called when I called the front desk when I returned home to discuss my bill and my experience I asked to speak to the manager who happened to be on duty he basically told me I was out of luck and that he had people waiting to be helped in that he didn't have time to talk to me and he was sorry and too bad and that was it so I would not recommend this to anyone to spend time there my my wife's sister and her brother-in-law from Germany were here for the first time to visit and we were trying to give them a good experience of San Francisco and this was definitely an eye-opener for them on how rude and poor an experience it was and they'll definitely post it on the German site to make sure that other foreigners that come to San Francisco do not stay at this hotel in the future read more

Great location, staff great. No amenities, ie coffee or breakfast in lobby. Parking was pricey, $142 for 2 nights. Room extremely small, bathroom small as well with sink in room; not in bathroom. window unopenable and the view from the window was a wall with windows into other rooms. read more

We spent 2 nights and were very impressed with the location, friendly staff, and the willingness to help us check in with 3 rooms for a mini family reunion. I would definitely recommend getting the Superior King room with balcony, city view. Lots of room, comfortable beds, great shower pressure, 2 makeup mirrors. We met Jack Handlery prior to checking out and he was so friendly, it's nice to support a family owned business! We will definitely come back again! Diane Pang read more

Handlery Union Square Hotel - We had a wonderful stay, and everyone was extremely nice and helpful! We loved the superior King room with balcony and view of the city! - Hotels Near Me - San Francisco, California

Stayed here August 2013, cost about 180 plus 42 for parking. Ok. Valet service was good and allowed in and out. For this side, rooms were old but not pathetic. there was a perfume odor that never went away. Elevators slow and shook bit. Shower very small.. beds good. close to union square and better area than two blocks East. read more

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The Handlery, Union Square, is a classy operation with an old-school ambiance. It's only 1/3 of a block from the corner of Union Square, and for this premium location, a virtual bargain! But the very best aspect of staying at the Handlery is the congenial staff. They knock themselves out to take care of guest's needs and make them feel welcome. My girlfriend and I visit every year a couple weeks prior to Christmas for a couple nights to shop, take-in the sights and decorations. This year I became ill the 2nd day of our stay. We had to check out a day early (at about 2:00 in the afternoon) and the front desk comped our 2nd day. I considered this very generous of them and put this care in the category of "BEST" of service. Gene Stangel read more

We had a wonderful stay here. The staff is welcoming and attentive. Upon arrival we were upgraded which was wonderful. I had put in a request for adjoining rooms and they were able to accommodate our request without issue. The rooms were spacious, perfect for our family of 4. Clean as well. Both rooms had large sliding doors to open to the outside, one room had a balcony where we lounged in the mornings while the kids still slept. While our rooms were facing the street, the rooms were quiet at night. The beds are on the firm side, but we all slept great. Very comfy. Location is great for being a tourist. Close to cable cars, street cars and subway. And walking distance to plenty of places. Decent size heated pool. We didn't go in but cute to lounge by after a long day. Nice workout facilities. Loved staying here. Would highly recommend. read more

Surprisingly, it was a very nice hotel. It started with great customer service when I called to make reservations at the very last minute. My mom said that she heard on a radio station, KSSK, that they give Hawai'i people a "kama'aina discount." They in fact did and it was a pretty good discount considering that there was a convention in town that weekend. It was conveniently located within walking distance of Union Square and Chinatown. We didn't walk very far since it was pretty windy that weekend. The inside of the hotel itself was pretty updated. The elevator was really tiny so its good thing that my mother and I are on the small side. Our view was of Taylor Street and it was so insulated that we couldn't hear any noise from outside. The room itself was pretty big by San Francisco standards. The bathroom was the only place that I thought could be updated. The Daily Grill that is attached to the hotel has some really good food. If you go there, try the meatloaf, my mom got that and raved about it. It was really good, I can't remember what I had. read more

I recently stayed here for one week in November. I noticed right off the bat that the room was a little dusty, however, after getting sick two days in, I decided to look around the room to see if perhaps the room was attributing to the issue. The vents, window sills and floorboards had caked on dust. The shower tiles and adjacent vent had what appeared to be mold, and, the carpets were barely vacuumed. The door handle to the closet fell off, as well. They moved me to a new room- but this particular building was under renovation. While the room was much better, there was still a water sprinkler with caked on dust right above the area that I sat to do my work. This obviously comes with a plethora of other issues: the front desk staff seemed to dislike me very much for complaining, the construction workers working at the hotel said a few things to me passing by- most of all, I got so incredibly sick staying in the first room for three days that when I got off of the plane back in New England, I had to go straight to the hospital. I was diagnosed with pneumonitis - inflammation of the lungs, due to environmental factors- which I am still recovering from, from my stay with this hotel. The owner was very gracious, however, the experience was so poor that I felt a review was necessary. read more

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I'd been hearing ads for the Handlery on KGO radio for years and when we decided to take a weekend trip to the city we decided to give it a try, great decision! Hotel is in a great location with indoor parking, nice clean room and a very nice heated pool! Will definitely be returning! read more

Handlery Union Square Hotel - Overview of room - Hotels Near Me - San Francisco, California

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Really enjoyed my stay at the Handlery during NYE! The hotel is unassuming from the outside, but it's very nice and the staff is super helpful. The rooms were spacious and clean, with all the modern amenities. I don't have too many negatives here, but note that getting around is a bit difficult, as some of the rooms are accessible only via a back elevator that connects oddly from the front lobby. In the rooms I would just say our shower pressure wasn't the best and the toilet seemed to leak a bit, but otherwise no major issues. Overall a great hotel that I would recommend and would stay in again! Stay Cheerful ;) read more

This is re: my check-in experience earlier this month (late afternoon of 11/4) as serviced by Bishow (sp?) at the front desk. For some context, Handlery has to date been a preferred hotel for my company, with my colleagues and I visiting on at least a monthly basis collectively. Personally I've been a loyal Handlery customer since 2017, having stayed here over a dozen times, with 6 stays alone this calendar year (totaling ~$5k) and the same or more amount of travel planned for 2020. Service to date has been mostly pleasant and favorable which is why I was dismayed by the treatment I received during my last stay. Having just lost my wallet a couple days before my business trip I was confident that I would be able to check-in and pay for my lodging stay since I have seen on prior visits clear mobile wallet payment options on the check out machines, including Apple Pay. However when I showed Bishow my Apple Watch and indicated I would be paying this way he insisted on seeing the physical credit card. I explained I just lost my wallet 2 days prior and he had no sympathy nor made any attempt to work with me in a solutions-oriented approach. He simply kept demanding and persisting that it was "policy" that they need to see the physical card before permitting Apple Pay. THE WHOLE POINT OF APPLE PAY AND MOBILE PAYMENTS IN GENERAL IS TO REPLACE THE PHYSICAL CARD. He could not give me a clear, coherent, rational reason for his insistence on seeing the physical card. He just kept citing "policy" and gave me attitude, half-heartedly offering that I could "speak to the manager" as if I was foolish to be trying to fight him on this. I tried to take a minute to collect my thoughts and he snapped at me, "What do you want to do?" in the most unhelpful passive aggressive voice I've ever experienced from a customer service "professional". Wouldn't you know there was an assistant office manager standing right next to him who happened to hear the commotion and simply asked me to show me my credit card on my Apple Wallet on my phone then proceed to allow me to pay with Apple Pay. JUST LIKE THAT. It was resolved in seconds and Bishow offered no remorse or apology. Never have I been treated in such a way by someone whose job it is to HELP me not shut me down without any proposed solutions. Especially not a business I patronize frequently. Extremely disappointed in this front desk worker for his actions and attitude. I can only hope Handlery addresses. I will not proactively be advocating that our employees stay here any longer. read more

My go to when staying in San Francisco, it's like coming home. Excellent location, personal attentive service, I just love it. A welcoming place. read more

Overall a great stay. Staff very helpful and easy to work with when booking / updating reservations. We left some stuff in the room after checkout (including our house keys ) and they mailed it all to us and we got it within a couple days! We were really glad they found it, saved it and then were so helpful mailing it back. Favorite part was the sauna read more

Hotel facilities were clean and easy to navigate. The gym is basic and seems more geared towards cardio, which was definitely not what I was looking for. However, what TRULY made the trip SPECIAL was the hospitality and professionalism of the staff. In particular was Jason at the front desk to helped my partner and I navigate the city, and gave us the best options for a comfortable stay at the hotel. Another person of special note is Jack who made every effort to make take care of my elderly mother in law and help her stretch her money as far as it could. All in all the hotel is 4 stars, but the staf is 100% what made it the 5 stars!!!! read more

Great location close to theaters, Union Square, and restaurants. Well kept older hotel so rooms are on the smaller side but I didn't plan to do much other than sleep in it. Nice pool which isn't common in SF hotels. Owns its own garage. It's rate is typical of the area but with in and out access. read more

The Handlery has been a usual spot for me when I come up to the city with the girls. The prices here are the best in Union Square. Over the years as the prices got higher, the rooms have become nicer and so have the amenities: robes, good shampoo, mouthwash, etc. This last stay, I asked for a particular room for our one night stay when I booked it a month ago, upon arrival today I found that the room was already being used by people that were staying a week, this is understandable but they should have called me since I would have stayed elsewhere... The room I like is really large compared to the one I ended up in... Overall I have liked the service here, but this will be my last stay. They lost a good customer. read more

I liked the Handerly, it was a comfortable place to stay. I was in town for a conference and this hotel served it's purpose. The guest rooms are a little small but I don't need much space and since the hotel was built in 1948, it was pretty well expected. Great location in union square, easy walking to Market Street especially to cable cars and the BART. As a hospitality professional, I thought the staff was just ok, they were nice but they avoid going above and beyond. The hotel is attached to the daily grill which I will review later. read more

Handlery Union Square Hotel - Hotel exterior - Hotels Near Me - San Francisco, California

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Cute little boutique hotel nestled in union square of San Francisco. It is old and tiny but a much better deal then the hotel chains. Bathroom is super tiny with a shower only. I paid about $200 on 1/12/19 for a double occupancy. If you pay more for the room sometimes they add in free breakfast (I did not get free breakfast). I do like coming here bc it is walking distance to everything locally (Bart & cables too). Parking charge is $18 for me but varies for everyone. Daily Grill is downstairs, Trader Joe's is .2 away and all the luxury shopping is even closer. I would stay here again. read more

LOCATION LOCATION LOCATION! Staff here is beyond hospitable...as hotels should be without being overbearing! Cleanliness of this historical property is paramount...and although coming up on its 100th birthday the rooms and common areas are well maintained...if possible book the balcony rooms overlooking O'Fatrell street to enjoy the cool bay air on one of only 2 hotels in downtown with a balcony! read more

Not only is this hotel in the best location to visit San Francisco, but all of the staff from when you pull your car in to the minute you leave are very courteous and helpful. When we needed some assistance in our room, we were given upgraded accommodations and a discount for our trouble. The rooms in the premier side are lovely and pristine and roomy. Denise Young read more

Warm hospitality, great location, and historic charm are all positives of this delightful little family run hotel in the heart of San Fransisco. It's mere steps from the world class dining, high end shopping, and fabulous nightlife of Union Square. We were warmly greeted by the front desk guy and found out he's part of the Handlery family who have run this place for 4 generations. His sister who helped me with our reservation over the phone is such a sweetheart! She was really helpful in sorting out our reservation as there was an issue on Expedia's end. Our room is spacious and comfortable. We are really enjoying our stay here. read more

Soo creepy.I did not feel safe staying here. The place is pretty run down. So much so that the soda machine looked like it had been broken into pieced back together and then locked with a massive lock so that it wouldn't get robbed. Also my room do you ended up looking into the trash Alley and someone else is window directly with no lights. Gross. Loud. Not my fave. read more

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Very nice updated room with a vintage shoe shiner. Had coffee and tea and water in room. Fridge and safe. Appreciated the cleanliness and parking available for guests even though we had to pay for it. Would definitely go back. Walking distance to union square and lots of restaurants and bars read more

Close to everything we needed for this trip. Right next to the Curry Theater if you want to catch the Harry Potter play. The rooms are dated, the hair dryer was cracked but still worked, the shower curtain a bit stained, and check in was made complicated if you didn't bring the company credit card you used at the time you booked online. read more

Great location. Clean room. Comfy bed. Friendly staff. I got the premium King room with a balcony and city view. The only complaint I as the street noise but the staff warned me of this and it was fine if the door was closed, it silenced all of it. Will visit again! read more

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