I bought a new RAV4 XLE from Elk Grove Toyota in June 2025. Because I live here in Davis, they told me I could have my services and repairs done here at Hanlee's. Called the Service Department today explaining that I only have about 800 miles on it and while it's not ready for any service, I did have several questions about the vehicle and wanted to make an appointment to speak with someone in the Service Department. I was told that there was no need to come in before either 5000 miles or 6 months, whichever came first. I said "so, i need to wait to ask my questions until then?" Answer: Yes. Have a nice day. Incredibly sad example of customer service....and rude to boot! I will be taking my car and my business elsewhere. read more

Their negligient service department almost got us killed. We bought a 1-year old, Gold-Certified Sienna from them. Lots of sales hype about the "bumper to bumper warranty" and their "172 point inspection certification" for certified pre-owned vehicles. Less than 3 weeks after purchase - 3 out of 5 lug nuts (and their studs!) sheared off on the Interstate, almost hitting another vehicle (that pulled over with us) and leaving our front wheel barely hanging on. This could have been a catastrophic accident - we were lucky we didn't lose the wheel entirely at highway speeds. We were on day 1 of a roadtrip, so got towed to the nearby (different) dealer for repairs. Thankfully it could have been a lot worse, and we figured - the warranty will cover all this right? And the warranty says it covers travel costs too (we were several hundred miles from home and had to get a hotel) - so at least the hotel would be covered too. Wrong. The repair dealer said numerous lugnuts were improperly torqued, and that it was a negligient labor issue (not a parts issue) so the warranty wouldn't apply. Instead, we'd have to take it up with whomever did the most recent wheel service (which was Hanlees Davis Toyota - the dealer we purchased the vehicle from, 3 weeks prior and had put on brand-new tires). The repair shop/dealer's Service Manager said they would expect any reputable dealer to take accountability for this negligence and cover these costs and make the customer whole. Wrong again. We had to make countless calls to Hanlees Davis Toyota - getting bounced around from the Sales Manager, to the Service Manager, to an incredibly unprofessional Salesman (who refused to give his name - and hung up on me when I asked for it), and ultimately the General Manager - and being put on hold for hours, promised prompt return calls that never happened. In the end they were unbelievably rude, refused to do anything to address this, and tried to claim "it must have been lug nut vandals" (to which the staff at the repair dealer all laughed out loud at the ridiculous assertion). So, we're out nearly $800 for the repairs, had our trip ruined, and the Gold Certified Warranty and certification from Hanlees Toyota is pretty worthless. We spoke with an attorney who advised us to take legal action - we called Hanlees one last time to offer them the chance to make it right before it escalates to that, but they simply said "not our problem". Hanlees is not a dealership to trust to take care of customers - and a Service Center that can't be bothered to properly torque lugnuts shouldn't be trusted to repair a car, or certify cars for a warranty. Toyota's reputation for reliability is undercut by disreputable dealers like this. read more

We went to Hanlee's just to look at cars, as I read too many bad reviews of the service department to want to buy. Our sales representative seemed mellow at first, but boy did he turn on the heat at the end. Grief! We saw a nice Honda CRV and my friend (who is purchasing) really considered buying it. It's just the very (very) bad reviews on Yelp that keep me from encouraging her to buy. read more

Just tried to test drive a Camry hybrid and the sales guy was so rude and didn't let us test drive! Lost a Toyota faithful forever.

Hanley's davis toyota we went there for the first time service. It was done timely what they promise they were really professional and respectful. We drove all the way from Elk Grove to handleless Toyota. Great experience thanks a lot to Seth. We will come back to the service department again and recommend friends read more

Amazing sales and financing experience with Grant and Joshua. They both went out of their way to get us the best deal possible and their transparency was much appreciated. Highly highly recommended for all future car purchases. read more

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Salesperson asked us to wait to find the car we were shopping for. We sat in the lobby for 1 hour waiting. Salesperson never updated us. We could have sat there all day if we didn't asked specifically what are we waiting for. This store is staffed with weak, dishonest people who live up to the worst stereotypes of car salesmen. Go to Elk Grove Toyota instead - it's a bit further, but the integrity of the people there is tremendously better read more

Scammed by Hanlees Toyota in Davis, CA Yes, I may not have reacted intelligently to the shocking price of $2,000 for a 60,000 mile service/tune-up at Hanless Motors. In hindsight, I should have walked out. However, I had intended to take relatives in my 2015 Toyota Avalon Hybrid car on a 600 mile trip and wanted my car to be ready and safe. I am an honest, trusting, prior customer, not to mention an older (76) female - and, although flabbergasted at the exorbitant price, I did not consider in that moment that the Hanless service rep might be scamming me. Only later when I looked more carefully at the invoice did I realize that for a 60,000 mile tune-up/service, Hanless had changed me $1,400.00 for 6.5 HOURS of labor (at $215/hour per Service Manager Daniel R). Maita Toyota in Sacramento quoted $395 for a 60,000 mile basic service/tune-up on a 2015 Toyota Avalon Hybrid. Online, the highest price for this service ranges between $400 - $600!!!! Twice I called Service Manager Daniel R to ask for a refund of between $1,400 and $1,000. Twice he refused a refund and said he'd call me back. He never did. Not only has Hanlees lost MY business (both repairs AND any future car sales), but I hope YOU won't be scammed by them either. read more

Trust Hanlees Toyota service department. They have your back Seth from Hanlees Toyota service department was outstanding in his customer service. He was incredibly helpful with my recent car repair. He had excellent suggestions as to how to save me money. He worked quickly with my insurance company to get my car repaired. Once the insurance approved repairs, Seth worked diligently to get my car back to me in record time. Seth was very patient with me and answered all my questions. I am new to town and wasn't sure where to take my car. After my wonderful experience with Seth, I would highly recommend the service department at Hanlees Toyota. I know I will be taking my car here again. Thank you Seth you made my car repair easy and stress-free. read more

Once again Scott Nannini hits a home run with his professionalism and customer service.I have sent friends to Mr. Nannini in past years an i have always received nothing but praise and thanks for sending them to Mr. Nannini. This past weekend was no different I sent another friend to Mr. Nannini. They said that it was the most pleasant car buying experience they have ever had. Take it from me go see Scott Nannini at Hanlees Toyota you wont be disappointed. read more

Josh in sales was able to help us out and get us a good deal on a 2024 Corolla. He was nice and understood our goals, and we talked thoroughly about our options with a trade in. Grant who helped us do our paperwork was also awesome, explained everything to us and made the process fast! read more

Chilling in the back? Schedule a simple service appointment with tire rotations and fluid level check. Arrived 10 minutes before the service appointment. Waiting 2 hours in the lobby. Eventually walk around back just to see worker sitting in the back parking lot with car on and chilling. Only Upon waking around the car is when the technician drive into the service center. 3 hours later still in the service center, unbelievable bad experience read more

Hanlees Davis Toyota - Car Dealers Near Me - Davis, California

If I could leave negative stars I would. I contacted Hanlees about a brand new Corolla that is on its way to the dealership listed on their website with a msrp of 23k. A salesman called me to set up a time for me to come in and talk about buying the car. I said I could come whenever but I wanted to be sure the price of 23k that I saw ON THEIR WEBSITE was the price they were charging me (before taxes and fees obviously) to which he responded "where did you see 23k? It's gonna be 27k" and when I said I saw it clearly on their website and I'm not willing to pay FOUR THOUSAND DOLLARS more than what they are advertising it for he pretty much just said in other words I can't quite remember that in the current market they can do that. I would NOT encourage anyone to ever buy a car here. I understand that I don't sell cars and maybe I just don't get it. But can you imagine walking into any other place and being asked to pay more for something than what it's advertised for? It seems SO dishonest and like it should be illegal. Go literally anywhere else. Honestly just ride a bike before you get robbed by these people. read more

I traded in and upgraded to car I love with Brett, Brandon, and Grant - as a 21 year old getting a car alone, they were very helpful and made the process easier for me read more

Zero stars , the mechanic was asked to look at the air actuator .took the air filter out and wanted 220 to proceed . claiming mice ate the area and lived in my air system .total b.s. .. they said they would give it another hour. still told me that it was rats and i even pointed out a simple fix.. He Broke the motor and gave me a f.u. grin ...... the service manager didn't know what was going on but said i wasn't going to have to pay the hour or 5 minutes it took to break the motor ..my car has two warranties they had one in their computer and denied fixing under warranty ... we are filing a complaint today ... Never again will they touch a car of mine . the engine compartment had little paw print we knew were there and is in no way accessible to the inside .. i dont know why they try to rip everyone off .. click 1 star and read ... horrible experience ..... read more

Overall, a positive buying experience. Brandon, Pedro, and Grant were all very good to work with. Laith, the sales manager, treated me fairly. read more

Had a fantastic experience yesterday with the sales department. Extremely helpful and knowledgeable staff. This dealership is overlooked because of its size and low pressure atmosphere. I got the steal of a lifetime by just shopping local. Joe Ponce genuinely cared about my concerns and took the time to understand my particular needs. Kris was exuberant, personable, and tech savvy. Due to the attentiveness of the team, I plan on buying another vehicle in the next few weeks. Christmas is the best time to buy a car after all! See you soon, Lily read more

This review is for the service department only, as I did not purchase my gr86 at Hanless. It was really easy to get ahold of a person to schedule an oil change via phone, once I got to my appointment they took me right in! Gustavo helped me out and gave me a breakdown about my warranty and got a shuttle for us to go to down town Davis while my car was being worked on. Gustavo was very professional and super kind. Big shoutout to Gustavo! read more

service people were nice, but the guy quoted me $250 for a brake fluid exchange and told me they are NEVER cheaper than that...maita toyota in elk grove did it for $150 read more

Sales and Finance people are good as long as you have not signed the papers. They become rude once the contract is signed. Service advisor Jorge is rude and avoids your calls. Wont even give the check inspection service slip. They would force you to do expensive dealer recommended service and write down in comments if you refuse. It is always much cheaper if you go for factory recommended service which and best for your car. read more

I've been coming to Hanlee's for service and repairs for four plus years and have noticed a decline in their operations. My appointments are taking longer to complete while experiencing a substantial increase in pricing. I recently experienced a 3 hour wait for a simple oil change. Prices have increased from $59 to $119 for the oil change since COVID. The mail offers are a joke. They consistently offer me a discount for work I just had completed rendering the offer worthless. This includes oil changes, brake job, wiper blades, etc. it's almost like they wait for me to complete the service before sending a discount offer. What a joke! I think I'll take my business to Toyota Vacaville or elsewhere. read more

Highly recommended also the services 2x since we bought our car they did an awesome job. They reminded us first that we need to do any care for our. Imagined if they didn't text we will forget about that scenario. Thank you whoever did an awesome job thank you once again read more

I went to the Toyota last night to look for a Corolla Hybrid. The sales woman was so rude and unhelpful I don't ever want to buy a toyota again. Yesenia was the sales representative who helped and she was the most rude sales person I have ever met. They didn't have a corolla hybrid so she showed us a Prius which was nice. When we asking if it was unlocked she responded "probably not" and proceeded to not attempt to unlock it for us so we could look inside. Instead of trying to sell us the car she stood there and said nothing. This is the worst experience I have ever had buying a car and this makes me reconsider looking into toyota if this is how employees are trained to interact with customers. read more

Good honest people here. I was calling to get a quote for my 1st oil change. The young gentleman gave me the information plus referred me to their website for coupons. I figured to go in & set a date for the service for 7 am. I arrived & to my surprise the service guy mentioned to me that Toyota covers oil change services, maintenance for the 1st 2 years! What great news. I will be forever grateful of how honest they are. Everyone was nice, professional. Will definitely be returning even after. read more

I had the absolute worst experience with this dealer, and I would advice anyone looking for a car to stay away from this horrible place. We just arrived in the US, and were looking to buy or lease a car. After test driving we sat down with this salesman named Manuel Marques (who stinked of cigarettes btw) to discuss the details. We received an "offer" (which was just scribbled on a piece of A4 paper) but we felt that it was a bit expensive and dodgy, so we declined to make a decision then and there. We were immediately pressured by this salesman with phrases like "why not make a decision right now?" "What is stopping you from accepting this right now?" Then a man who only introduced him as the manager appeared and repeated the offer, and when we firmly insisted we would not be making a decision that day, he appeared visually crossed, stood up and left us without saying a word. We felt extremely uncomfortable from the way we were treated at this dealer, but luckily we are no stranger to these unscrupulous and intimidating "sales techniques". We went to CarMax instead and got our car, with a far better sales experience. That is not the end of the story. Now 2-3 weeks later since that incident, this Manuel guy had the guts to call me and probed how my car situation is. I politely told him I already bought a car elsewhere, and as I was thanking him for following-up, he violently hung up the phone without a word. I think this behavior is more than enough to sum up the altitude of himself and the dealership he is working for, and the experience that you are likely to get if you are so unfortunately to end up visiting this place. read more

Hanlees Davis Toyota - Car Dealers Near Me - Davis, California

After my mother's Subaru failed one too many times, she decided she was going to replace her vehicle with a Toyota. After a few days of researching which vehicle she liked, she narrowed it down to a Toyota Grand Highlander. We started our search for the perfect color and trim, and found that three Toyota's in the Bay Area had the exact model. Toyota Hanlees in Davis was our second stop, and... our last! Because we had called in advance to confirm they had the vehicle in stock, the vehicle was parked in front and waiting for us at the entrance of the lobby. Our very first interaction was with Jimmy, who is beyond amiable, kind, and was enthusiastic to show us the vehicle. The interaction was very casual and relaxed from the beginning, and we felt no pressure to buy the vehicle. But once my mom knew this was the vehicle she wanted? We got to business and discussed pricing and also the value of the vehicle we were trading in. The whole negotiation process was smooth and not at all stressful. Our salesperson Raymundo was amazing! Respectful, engaging, and the fact that he is bilingual made it easier to explain things to my parents. The trade-in value of the vehicle was also great. The entire experience was wonderful. We felt respected and valued as customers from the moment we walked in. First time ever feeling this way when purchasing a new vehicle! Now it's my turn to share my very own buying experience. After witnessing what an amazing experience it was for her, and also having wanted my dream vehicle since I was in high school... I decided to take the plunge and finally purchase my baby! Because of the rapport I had made with the sales personnel through my mother's shopping experience, they all knew that I was interested in the 4Runner. And, that very morning they had received through delivery the one model I had been wanting for years. Jimmy was my initial point of contact, and he is just so sweet and kind and more than willing to help. This time, my salesperson was Leith. I am truly lucky to have met him and also dealt with him through this process. Great communicator, respectful, and thorough with his explanations, the negotiation process was smooth; leaving me confident that I was making the right move purchasing my dream vehicle through them. Peter was my financial rep, and... love him! Truly grateful that my family and I made business with them. I cannot recommend them AND Toyotas enough! read more

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A huge shoutout to Brandon for the insane deal he got me on my 2025 Camry!!! He was super knowledgeable and helpful and made it such an easy process. Happy holidays! read more

Really good dealer HABRAM help us good . I wish have better option of interest but is ok. HABRAM TAKE 10 OF 10 GREAT COSTUMER SERVICE. read more

I'm not coming back to this dealership ever!! Would give it 0 but that's not an option. First I walked outside and no one came to say hello or anything, then walked around the showroom and no one came to help out and then finally we were about to leave and someone came to help. We wanted to buy in town and they told us to go to another dealership. Everyone was standing around doing nothing. They charge a lot more for cars than other local dealers. I'm surprised this dealership is still in business. read more

Hanlees dealer was an awesome experience. Went in to check out a 4runner that I seen on CarGurus that caught my eye. Got there and checked out the runner and knew it was the one. Only thing was the price was incorrect from CarGurus and at first they informed me that I could not get the price which was shown but after a few moments later Octavio the rep that was helping me came back over and informed me that the GM agreed to the price for me. Even though the price was incorrect online and they was going to take a hit on the price. They honored the price that was given to me before. I appreciate Octavio and Ben and the whole crew that helped me get my first 4runner. read more

Hanlees Davis Toyota - Car Dealers Near Me - Davis, California

I really don't recommend it. I especially don't recommend the Russian-speaking manager Peter. result: the car increased in price while I was driving by more than 3 thousand. from 10400 to 13700. 4 hard requests on my history. The car is clean, but it's all scratched and there are traces of an accident. loan at 28.9%. After completing the deal, it turned out that they couldn't sell me the car without buying a warranty for the engine and transmission. That's another 2,700 for 30,000 miles. The seller knew that I had a hopeless situation. out of my 4 thousand down payment, 1 thousand is indicated in the documents. the rest was spent on decoration and, as Pert himself put it, "we also need to eat something." read more

I was talked into the 60000 mile service on a car with 38000 miles. I was charged $300 over the price quoted by 2 other dealers. I wasn't given a list of work that corresponds to the items on the dealer pc screen. The system that beeps when I am close to hazards in the front doesn't work. I don't accuse the dealer of breaking it, but it should have been caught. The courtesy van was not clean, was missing an air vent in the middle row, and the right side middle seat belt would not latch. S survey of 7 friends revealed 3 other Toyota owners all who have had a poor experience with this dealer. read more

Excellent service!! I bought a new Toyota (from Hanlee's Davis Toyota) for a friend and received the most excellent, kind, prompt and thoughtful service! The salesman, Scott Nannini, was the most outstanding sales representative I have EVER dealt with ANYWHERE and in ANY business!!! My friend lived in one community and I in another - in a different county. I have some disabilities and it would have been too hard on me to travel that distance - which was considerable. Mr. Nannini drove my friend all the way to my residence on a cold rainy evening so that I could sign the plethora of paperwork! He then drove her all the way back!! Amazing!! He is one of the most kind and thoughtful and outstanding people I have EVER met! I highly recommend Hanlee's Toyota and I suggest you see Scott!! read more

Great dealership. I go here for service on my cars after I was treated so poorly at the Vacaville location. Service check in is easy--pull up and a service advisor meets you at your car. No waiting in line being ignored. Check in is easy and quick. Waiting area is clean, free wifi, vending area and clean restrooms. No children's area so bring toys/entertainment for your kiddos. Great job Hanlees! read more

Hanlees Davis Toyota - Waiting area - Car Dealers Near Me - Davis, California

Great customer service! We have been to many other dealerships and never walked out with a car we wanted. Luis went above and beyond to help us get the car we wanted. The prosses was rather long but he was very patient and professional. He was very detailed in explaining and answering every question we had. Very satisfied with the service we received. read more

Waited about 4 hours just for a tire rotation on Tuesday... I had never been here before and was confused when I walked in and there was nobody there to explain or help, so I walked up to the receptionist and she had an attitude and was extra unhelpful. Finally after standing there obviously clueless in front of the receptionist counter and service center for a few minutes, an advisor came up to help and he was very nice and let me know they were busy and would probably take a little under 2 hours which was a long wait but I understood they were busy and was fine with it and appreciated him for letting me know. Then he let me know 2 and a half hours in they hadn't even touched my car yet and it was still a few cars ahead of mine in line. After 4 hours my car was finally finished. I was just going to leave a survey with Toyota but they didn't even send me one. Overall the advisor was very nice, receptionist was unhelpful and had an attitude for no reason, and the wait time was insane. At least it was free with my Toyotacare! Will be going to Toyota Vacaville in the future, no matter how busy I'm always out 30 minutes to an hour and the employees are always helpful and kind. read more

Customer service is a joke. Was on the phone waiting 20 min just so the receptionist could answer and say "who are you waiting for?" This place is a joke. No customer service, no communication and no manners. Stay away from here if you want your car serviced. Only nice person was the one who sold us the car... I'm sure it was for the commission though. read more

Hanlees Davis Toyota - Car Dealers Near Me - Davis, California

I wish I could give zero stars, this place doesn't even deserve a star. I have had not one, not two but OVER 4 issues with them. First to start we bought a car & they told us it had no issues, we went based off their word & they sold us a car they had been in a major car accident without letting us see the car fax, then they were supposed to fix our front window impact & instead all they did was rip it & say they never knew such a thing. The never detailed the car how they said they would & they GAVE US A CAR WITH A TRANSMISSION ISSUE & are refusing to fix it. They also sold us a car way over MSRP. Not to mention nobody calls you back when they say they will & when you do call they act like nobody knows anything. DO NOT GO HERE WORST PLACE TO DO ANY CAR BUSINESS. read more

Bought a used vehicle that supposedly had a certified pre owned inspection performed at their service department. That inspection shockingly did not indicate that the front rotors were warped and cracked. This is a safety issue. The sales representative claimed that any safety issues would always be addressed before selling a used vehicle. The sales manager tried to disclaim any connection to their service department ("they get paid more to recommend repairs") or any knowledge of the vehicle condition ("we only sell cars, we don't know anything about them - that is what the service department does"). Buyer beware - there seems to be a reason for all of these negative reviews on Yelp... I would not do business with Hanlees in the future. read more

Rats made a nest in my 2021 Toyota Camry and chewed through the harness from front to back, disabling all the safety features. The first garage that looked at my car couldn't figure out what was wrong and recommended I take it to Toyota. I had it towed to Hanlee's, and I got a call back within a few hours telling me the problem. The estimate for repairs was $9,000 plus tax. Initially my insurance company wanted Hanlee's to tape the chewed-through wires and sent a check for $800. Jorge (George) called me and explained how serious the problem was, and how Toyota isn't allowed to do a minor fix for a serious problem. He emphasized that the car would not be safe to drive without replacing the harness. He spoke with the insurance agent and sent photos to show the problem, and the insurance agent approved the expensive repair. Jorge kept me apprised of the work, the timeline, and issues with the insurance. I appreciated his diligence and his honesty, and of course, the clear explanations he gave. He also discovered an oil leak that was covered by warranty and fixed that. The car runs beautifully and all the safety warnings display as needed. Thank you, Hanlee's, for the awesome service. read more