This is the location where I purchased my vehicle from last year, and I have never experienced such great service before. I always be sure to get my truck service each time a recommendation comes up and the service team and everyone else within the building are always so sweet and professional. read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

It seems like they are always under staffed, called 4 times today and no response straight to voicemail. Hire some more staff, disservice to customers. read more

Public Review: Hanlees Hilltop GMC Posted May 2025 I purchased a 2023 GMC Acadia from Hanlees Hilltop GMC in November 2024, and I am now publicly documenting my experience due to unresolved and highly concerning issues. From the beginning, I was assisted by Alex Lafour and Paul Galassi, and finalized paperwork with Gerry Kuong in Finance. I brought up concerns almost immediately after purchase when I was unable to secure insurance coverage for the vehicle. My VIN would not populate in any insurance or DMV system -- and still doesn't. I left multiple voicemails over several months, specifically requesting to speak with the General Manager. None were returned. In hindsight, I now realize the first red flag should have been when they made me sign a document stating that my front license plate was already installed on the vehicle -- when it wasn't. I was told it was being installed "as we speak," only to later see it sitting on the dashboard. When I called to inquire about it, no one followed up. The situation has now escalated. My registration says "year first sold: 0000" The VIN is unrecognizable by every major insurance company I am unable to pull my own Carfax report -- it registers as invalid And most critically: I was recently the victim of a hit-and-run accident, and because this dealership sold me a vehicle that can't be insured, I have no way to repair it or file a valid claim As of today, I remain financially bound to a vehicle I cannot insure, cannot trade in, and cannot register properly. This review is being cross-posted across Google, Yelp, Facebook, and all dealer platforms for visibility, as I move forward with legal consultation. This is not a slanderous accusation -- this is a timeline of facts. If you are considering purchasing a vehicle here, I urge you to triple-check all registration, VIN documentation, and Carfax visibility before signing. What happened to me should not happen to anyone else. read more

Hanlees Hilltop GMC - Year Sold "0000" = Invalid VIn - Car Dealers Near Me - Richmond, California

Although we did not end up buying a truck here, Hector was very helpful. He was knowledgeable and professional and we never felt pressured. He let us look and test drive without harrassing us. Definitely ask for him if you are in need of a truck or car! read more

Every Advisor was very friendly - from making the appointment to checking out. Steven explained the diagnostics thoroughly, and my car was ready far sooner than I expected. I've always received great service at Hanlee's GMC. read more

I had wonderful service provided by Young Lee and Natalie. They kept me updated with the service I needed and when asked regarding what else I needed, a Carfax search was done. I'm completely satisfied and will recommend this dealership to family and friends. Margo Evan's read more

I was purchasing a new GMC Canyon. Deal was good enough and negotiated remotely. Agreed on all terms. Drove there to sign and drive home happy...and that's exactly what happened. Great team and good communication. They made the process easy. Highly recommend. read more

Never in my life have I ever delt with a car dealership sales staff that was this clueless and VERY unprofessional ! I worked for a dealership for 10 years and my BFF works for Mercedes for 15 years, Hanlees is the worst I would NEVER recomend buying a vehicle from them. Will never recomend giveing them any kind of business ... Hanlees needs to do a clean sweep, hire a secret buyer see how they are treated and delt with on a purchase !!! BAD BAD TASTE read more

Hanlees just wants to perform procedures, not fix problems. My truck had a transmission shudder. The first step in fixing that is to change the transmission fluid, but Hanlees always treated the visit as one to change the transmission fluid, not resolve the shudder, despite me reframing the issue every time I spoke to someone there. So Hanlees changed the transmission fluid and called it done. Shudder is about 85% resolved, but Hanlees didn't even attempt to figure out what the next step would be. Even worse, the air conditioning worked perfectly for 7 years straight. During transmission service, Hanlees told me the thermostat had a problem and would be another $1K to replace. Declined thermostat replacement because only symptom was cooling fan ran for about 5 minutes after truck was shut off. Transmission issue was 85% resolved, but air conditioner went to 0% functionality. Returned to Hanlees half an hour later. Service contact was dismissive of air conditioning not working after Hanlees service and said it would resolve if the truck cooled down, and refused to have anyone look at it. Air conditioning doesn't work even at night when the outside temp is 70F. I will not be using Hanlees for anything in the future. read more

Nothing short of pathetic. I quickly found out why they still have 2024 inventory on the lot. I reached out to obtain information on a truck several times, and not once did I receive a response. Plenty of d!cking around, but no real responses or information. I have a hard time believing that business is going so well that they can turn down sales left and right. Tried many times to get info on a Hummer via email and text. Good luck to anyone trying to buy a car here. read more

This was the greatest experience that Ive ever had in buying a car. Sharif and Q were outstanding and treated me with dignity and respect the entire time. I left the dealership and came back a week later and sure, they followed up with me during that week but not once did they make me feel like I was being pressured to buying a vehicle and I truly appreciated that. Thank you guys for helping me with my new awesome truck. read more

Sharif and the sales manager Q were very helpful and professional. I definitely recommend Hanlees Hilltop GMC! Best GMC dealer in the Bay Area! read more

Considering a used pickup truck listed at 36k. The dealership added on a non negotiable and unnecessary 5k warranty and would not move on the 41k price. Straight up bait-and-switch! Paul was horrible, very unfriendly, wasted our time. Shady dealership! Stay away! read more

I bought a car from seeing the pictures on Car Gurus. I spoke to Aaron H. the assistant manager. He had the car delivered and when there was a challenge with it, he took it back. He tried to fix it. When it couldn't be fixed he cancelled our deal and sent me a check back over night. This could have been an absolute nightmare. With Aaron's integrity it turned out positive. I would say if you can deal with Aaron I would try and do so. He was honest and very helpful. read more

Very disappointed with my first service experience at Hanlee's GMC. Made appointment for my GMC Canyon, since I'm lucky to be off today. Got two (2) texts this week presumably reminding me not to be late. Arrived at 0850 to find this GMC Service at Hilltop in Richmond looking like an abandoned mine. The guy in sales didn't know why no service folks not here; struggled to remember Service Manager's name. Customer Service Fail. read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

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My experience buying my first new car was amazing. Terry responded to my email regarding test driving a vehicle quickly and I was greeted by the team upon arrival. They were very patient with me as I had to check out all my options before making the decision. Khalil helped me through the financing and it was a breeze. Great customer service!! read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

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great place to buy they have the best general manager and he can definitley beat prices and make the impossible happen for you very competitve prices thanks read more

My Sunshade was broken and I was never told they broke it. I have reported this company to the BAR in hopes of them investigating and resolving this issue. It's a shame we can't trust anyone these days. read more

Super disappointed. We put our order for a new truck 5 months ago. We agreed on price and we're flexible on delivery. Come to find out that the managers have changed and the new manager Ben will not honor the price that was agreed upon. I am disappointed... if they would have honored it, happy customers would recommend the dealer to their friends (and this info wouldn't even be a thing) but alas. If the manager himself went through the document, called us, and tried to work with us, I would have been more considerate. But the fact of the matter was us reaching out to verify we were on track, being told we had to call this guy, and this guy not even acknowledging us, just simply saying he can't honor it. That he had his own kids to feed. Uh, so do we? We are all in the same boat yeah? I will say Paul was a great person to work with. Anytime I emailed him, he was prompt and responsive. Just disappointed this new manager couldn't make it work. I genuinely feel like this was simply a way to make more, while trying to make us, the customer feel bad. Hard times are on us all. Everyone could have enjoyed the sale. And frankly, I understand the supply chain issues, what I don't appreciate is that if this was the reverse, and the car was worth less, I guarantee there wouldn't be a phone call to us to share that kind of news. Anyway. Would not recommend. read more

We loved our service at Hanlees gmc we purchased today! Khalid is truly amazing! He saved us tons of money and kept us happy the whole time. We Really appreciate Khalid and will be doing business here a long time because of him. read more

Just purchased a new GMC Yukon Denali Ultimate from Hanlees. I actually purchased this vehicle over the phone and did not see the vehicle until it was delivered. Hector was fantastic. He sent me numerous videos and photos of the suv. He matched another dealers price so it was a very easy transaction. I will say I am not a fan of the management of this dealership though. From the finance manager to the GM (who actually quit 3 days after I bought the SUV) seemed never to have my best interest in mind. After writing a check for $111k they wanted to charge me $500 to deliver the vehicle, (40 min drive) did not want to deliver my all weather floor mats and did not provide correct paperwork. HECTOR corrected all these mistakes and personally offered to deliver my floor mats on his day off. This is a true example of customer service. After my car was delivered Hector called me 2 separate times asking if I had any questions or needed anything. Hanlees GMC needs to take note of this and offer Hector a management position. He clearly is more qualified than the current management they have on board. I would highly recommend Hector if you're looking to purchase a GMC. He is very knowledgeable about his inventory, cares about his customers and ensures you are completely satisfied even after the transaction is completed. read more

Gmc hilltop is thee worst place of all time. Our parts were supposedly in Wednesday last week and out for delivery (of course after already being delayed with no update nor answer phone/ callback etc) yet, I course didn't arrive, called dozen times Thursday, called 50 times Friday FINALLY spoke to angel (at 450pm) they're on the truck for delivery will come today or if we're open tomorrow (saturday) for these parts, I'll be here. No show. Called Saturday, as usual, no answer. Call all day long today, no answer 345pm FINALLY get an answer, besides the attitude, parts supposedly aren't even their and they don't have them haha can't make this stuff up, and all of this while I'm trying to give them 7-8k in parts. WILD. Will never, ever, order here again read more

Khalid and José These two incredible men did the impossible. 14 months and 30 dealerships later these two men gave my husband and I an amazing deal on a 1500 Dodge pick up. If you're looking for a pair of guys that won't pressure you and just want you to be happy, these are your guys. I can't thank you both enough for ending our truck hunt in such a positive way. Highly recommend these honest fair men to handle such a big decision/purchase. I'll be back at the end of the year to buy my next car read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

I'd been to Hanlees Hilltop Buick GMC for service and had no issues. I just went to them for a new car purchase and was blown away at just how easy they made the entire transaction. From the initial telephone inquiry to the final drive off, the sales staff at Hanlees is to be complimented for their honesty, willingness to accommodate, integrity and overall ease of doing business. Their new car pricing and trade value was very fair in this marketplace. I was lucky enough to work with Hector G., and he made the buying process the most pleasant of my car buying career...and I'm old and have bought a bunch of vehicles! If you're in the market for what they have, know that you'll be fairly treated. read more

March 2023~. Personal Items Stolen From My Sons Truck. When truck was in care of dealership. My son took his 2016 Chevy Silverado 1500 in to replace transmission. The dealer had the truck for a total of two weeks. During that time several items were stolen from the inside of the truck. Gucci sunglasses, Cologne, axe, and a very pricey machete. When my son reported the stolen items to management. He was told there was nothing the dealership could do. I find it very odd that a dealership with a prestigious reputation. Had NO INTEGRITY to stand behind there mission statement. "Treat customer with paramount concern, exceeding standards, and commitment to excellence " The management did not take a report . Did not offer to look at surveillance cameras in work area's. Or follow up with workers assigned to my sons truck . The manager judge my son by his looks. A young man with tattoos . Little did he know . My son owns his own business and is a pillar in our community. The manager refused to address the situation. Stating it was his loss, and there was no proof. I would not recommend this location for purchase or service. They do not stand behind there mission statement. They have No Integrity, and I would say they do not have their customers interest as number one priority. Word of advice to management at Hanlees Hilltop Buick GMC. Without your customers you are nothing. Listen and put your customer first. A very unhappy customer! Suzette Rojas Hercules / Rodeo Ca, read more

I wanted to update my review since I feel it's fair that they redeemed themselves here. Marvin the guy I was originally working with screwed me over because after getting my oil change he never put in the order for the parts that were needed to get my car fixed from the inspection that they did. I went to drop my car off for my appt 7 days after they were supposedly ordered and the Sales Manager Jason told me they were never ordered. Marvin wasn't there so Jason helped me and ordered the parts and I got them 4 days later I dropped my car off the next day (today) and my car is done! Jason even gave me a discount. The customer service was so much better then the first time I was here. Thank you Jason my new best friend! read more

I recently bought a GMC sierra at this dealership, the experience was incredible I still to this day is have dreams about how well I was treated in this place Greg was an absolute pleasure to work with the car I received was top notch with amazing benefits for funding insurance and service do yourself a favor and get your car only from this place I will only buy cars from this dealership from now on until the day I hit the grave. All the best to you read more

I scheduled an appt for Monday, Sept 19 last Monday and I thought it would be smooth sailing because they created an account and set me up with an appt within 10 minutes. They said it would take half a day to a full day. I showed up on Monday, Sept 19th at 8:43 am even tho my appt was at 9 am... There was no clear direction of where to go, so I had to figure it out myself. Once I entered, the lobby was pretty empty, but I still had to call out to get the representative attention, who was like 10 feet away from me but was too focused on his computer even though if he had looked up he would see the people in the lobby waiting. Once he helped me which didn't take too long and helped me obtain a Lyft home (he asked me if I wanted a Lyft even tho it was on my file and I had asked about it in the beginning when I checked in the car). I was home by 9 am... I work from home, so it was no problem for my car to be gone for a day, and I didn't have anywhere to go. I then realized it was 2:48 pm and had yet to receive a call from them regarding an update on my car or if it was ready. I called and was transferred to the service department and asked for an update. They told me they had to go to the back to check on the car and speak to the mechanic and would call me back in 10 minutes. I didn't receive a call so I had to call back myself at 3:58 pm (when I realized they close at 5 and would need a ride to go get the car) and they said again they would call me back in 10 min. It was then finally at 4:22 pm when they called me back, and I was then finally informed that they ordered the wrong parts for my car (I am still confused why they never told me this when I called twice before now nor why they didn't call and tell me that midday). I am also confused about how they ordered the wrong part for a car when I booked my appt a week ago and gave them the VIN number of the car and they pulled up the recall information. They then told me they would try and be done by 5 pm or the following morning and would call me yet again when they were done with my car. They said they would provide me with an update before their closing hours. When it hit 5:30 pm, I realized they wouldn't be calling me and my car wouldn't be ready. It is now Tuesday, September 20 and they called me at 8:40am to tell me they could only fix one side of the recall issue. So I am confused how they didn't tell me this again yesterday when I called numerous times. Once I arrived, I was in and out within 5 minutes. So in-person and phone customer service was great but they don't communicate whatsoever if you want an update on your car. read more

I brought truck here to be serviced for the A/C blowing hot air. GMC replaced the A/C condenser and did a full service. The Trans line was not reconnected correctly and blew off the A/C condenser while driving down the road at 65 MPH. The truck made it 25 miles down the road and was towed back to them the same day. It was a Friday when the truck was towed back service was gone for the day. There was a sales man there that took the keys. The truck was not gone for more than the time it takes to go 25 miles, wait for a tow truck (on HWY 4 HEAVY DEANGEROUS TRAFFIC) and be towed back. Mon morning I called Jason the service mngr and told him of the situation and he assured me he would get right on it and call me back. Tues morning I had not heard anything from him. I called Jason back Tues morning and he acted like he didn't even know where the truck was or the keys. He acted weird and started asking me weird questions. He was being very evasive and acted like he had no clue what was going on. I knew at that point something very shady was going on. I let him know I knew something shady was going on and he hung up on me. He then called me back and said my truck was ready and to come pick it up. He said the issue was unrelated to the repairs and that a trans seal had blown and its now fixed with no charge. I went to pick the truck up and Ash the general mngr told me I would no longer have to deal with Jason and that he would take care of me. He told me that he heard the way Jason was talking to me and that he would talk to him. On my way out Ash said something to me that I did not think much of at the time but said I hope not to see you for a very long time. The truck almost did not make it home. Shifting very rough with a hard jerk and the trans is whining very loudly. I opened the hood when I did make it home and trans fluid is everywhere. All over the engine, fire wall, drivers side breaks and all under the front of the truck. You can clearly see the line blew off and was not connected properly when the repairs to the A/C condenser had been done. The trans is under the middle of the truck. How then did trans fluid get all over the front of the truck while going 65 MPH down the freeway. Why would they send that truck out with trans fluid drenched all over the front breaks? This is a fire hazard and not to mention the breaks do not work when soaked with fluid. My wife drives this truck with our children and grand children. This is deffinantly a total disregard for the safely of peoples lives and no regard to what could happen or to be burned alive if the breaks ignited from the fluid and not to mention all the trans fluid that currently soaks the entire front of the truck. Its a time bomb! I called Hanlees Hilltop Buick GMC back and talked to Jason. He was very condescending and basically said look we fixed your truck for free what do you want? I told him the issue was directly related to the repairs and there was no blown seal under the truck at the trans and he refused to help and said they didn't want "my kind" up there! What the? I texted Ash the general mngr and he texted back saying that he didn't like my allegations and that we are done! I made a complaint with GM and Jason called me back to bring the truck in. I brought the truck in and wanted to see what unrelated repairs they made. I was recording the dispute and Jason said he would not help me and refused to be recorded. That's odd!!! Why not??? Its a dispute! Jason is saying the trans blew a seal under the truck but the trans fluid if all over the engine bay and the very front of the truck. Dripping infact off the front bumper. So I went out to my truck and sat in the service entrance and called GM complaint department and just sat there. 20 minutes later the mechanic that worked on my truck walked over. He asked how he could help and said he was the one that did the repairs. I explained the situation to him and he admitted that the Trans line blew from the A/C condenser due to a bad clip he put on. Said the quality of the clips are bad as they are made in Mexico. We then looked the truck over and he confirmed that the issue was a direct result of the repairs to the A/C condenser. Funny to me he knew the problem and about the clip before we even looked at the truck. All the while Ash the general mngr and Jason the service mngr are telling me the issue was unrelated to the previous repairs and that I should be grateful that they fixed my truck for free. The mechanic asked me what he could do to make it right since it was on him for the issue. I told him I want me truck fixed as the trans is toasted and I want it fixed at a different GMC and a loner truck until the repairs are made and the Extreme fire hazer cleaner up. The mechanic said he would talk to Ash and they would get back to me. Still nothing and its been weeks. Come to find out this Ash mngr has been fired from his last 2 GM jobs. How does he keep getting new jobs at GM? read more

Hands down the best place to go if you're in the market for a new or use vehicle. All of the employees at this dealership were very professional and puts the customers needs first. I bought a truck at this place 2 years ago and had a really great experience. This second time around was even better. I have to give it up to Caesar one of the great sales man at this dealership for initially helping me and a special shout out to Justin who deserves for his service and delivery on my all new 2020 GMC Sierra 1500 Elevation Edition Crew Cab. He went above and beyond on finding all of the specifications I wanted on a truck. He definitely delivered the truck that I was looking for and on top of it all he found me the best deal with a great monthly payments. So if you're in the market for a vehicle look no further and head to Hanlees Hiltop Buick GMC and experience great service just like I did read more

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They have my truck in the service department for eight days simply changing the transmission fluid and balancing the tires. They were unprofessional, and you have to call them 20 times to get a call back as the calls usually go to voicemail for the service department. They told me that I could pick my vehicle up after hours and when I got there at 7 PM someone forgot to leave my keys. Go to Concord instead. read more

I have a say wow what a great place this is at this time when the COVID -19 is happening! A BIG shout out to Justin what a very nice and helpful person he was. We love love the new truck!! And I would highly recommend them to everyone right now that is looking for a great vehicle!! Thank You again read more

Hanlees Hilltop GMC - Main office for Buick and GMC - Car Dealers Near Me - Richmond, California

This is the worst place on earth. Please, I beg of you... go buy your car elsewhere. This place is crawling with sleazy car salesmen that are rude and unhelpful (women beware). It also looks like it's going out of business... no furniture inside and all the staff in a little side room where they are talking about customers within earshot. HORRIBLE. read more

Im happy to leave this post. I hope you give them a chance before going to another dealership. My experience with the dealership was a great one.I was able to take my time without being pushed into purchasing a car. When I finally made up my mind, Ceasar was there to assist me. He was professional, patient, kind and had a great sense of humor. I never felt pressure! I had a great time talking to him while Greg and Justin took care of the paperwork. The entire staff was amazing to work with. I will definitely refer them to family and friends. I look forward to returning in the future. read more

Went to take our GMC for a oil change and tire rotation. Got checked in with service for out prescheduled appointment. Was told after dropping off the car that there was a 2 hour delay! Got a bunch of texts before the appointment. No warning of a service delay. Customer service rep said we will call you when it's ready. Well, I'm waiting for the vehicle. She didn't act like this was anything out of the ordinary. I get the COVID employee shortage but it's bad business to not let your customers know of delays. Customer rep said she would let them know I was waiting. Praying that an oil change can be done in less than 2 hours. read more

Worst customer service I've ever dealt with. sales Manager named Benjamin was absolutely rude and Disrespectful I would never recommend anybody to do business there and I will be contacting GMC. the sales Lady Ashley was very helpful and honest. an i would of bought a truck from her but Sales manager ruined any chance of me buying anything there. read more

After getting started off on the wrong foot with some misunderstandings, the manager, Greg, got involved and made things right very quickly. He was very responsive and took responsibility for the discrepancies. My interactions with Greg and his staff were nothing but positive and professional and would, in and of themselves, garner five stars. But I will knock it down to four because of the original misunderstandings I had with other employees. Ended up with the car I wanted at a price I was happy with. read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

If I could give them a zero I would. We have been bringing in our 2018 Chevy Camaro for the past 2 years concerned about a severe shudder when driving. They have changed the transmission fluid twice with no improvement, now they tell us we need new tires, alignment and brakes. If you do a search it shows a torque converter has been the usual problem for a number of Camaro owners. Hanlees Buick has been stringing us along not willing to listen or fix it. read more

Horrible customer service! Came in to get an oil change and they wanted to charge $180! Concord GMC charges $84.95 and isnt rude so needless to say we took our business there. When we inquired why it was so much the man handling the service department told us that if we didnt like it we could leave so we did. Never coming here again. Would rather drive out if the area and get better prices and customer service. read more

My brother and Father came to Buick GMC here In Richmond, after coming all the way from Napa Ca. In search for a truck ! Mario a salesman approached my father and brother. After my father talked to Mario about being able to make this possible. Mario was such a great help with the communication! Mario made things easy and fast for us. The whole Hanless Hilltop Buick GMC team is amazing and professional! Thank you Mario !!! read more

Hanlees Hilltop GMC - Car Dealers Near Me - Richmond, California

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