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    Hanlees Hilltop Toyota

    3.3 (966 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    "I went to the service with a specific need and the manager pressured me a lot to accept additional services that I had not requested or needed. He made me feel uncomfortable and insisted several times even after I told him no. I understand that it is a business, but excessive pressure makes one leave with a bad impression. The technical service seems competent, but the sales experience was very aggressive

    Onin N.

    Hanlees Hilltop toyota , you are an embarrassment to the Japanese. The first service of my 2025 Toyota sequoia TRDpro took SIX (6) HOURS for an oil change and tire rotation. Ridiculous

    My own extra expense to fix

    I purchased a pre-owned Toyota Camry from this dealership because their online listing clearly showed it included all-weather floor liners. After taking the car home, I discovered the liners were missing. I first contacted Mercedes, who was the salesperson that sold me the car. Instead of addressing the issue, she repeatedly told me to contact the General Sales Manager, Robert Fierro, offering no resolution herself. Then Chelsea said she would check other vehicles for a replacement set but later emailed me that none of their Camrys had all-weather floor liners. However, I found another car in their own inventory advertised with those exact liners. Even after I pointed this out, she stopped responding. When I finally reached General Sales Manager Robert Fierro, he did not reply to my emails or calls and ultimately refused to offer any resolution. Because of this, I had to order the floor liners at my own expense. Each person avoided responsibility despite clear evidence from their own advertisement. I plan to report this issue to Toyota Corporate and the Better Business Bureau so others are aware. I no longer trust this dealership and do not recommend them to anyone. Make sure to verify every advertised feature before you buy--once they have your money, their accountability disappears. My experience felt like a scam -- be careful!

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    2 months ago

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    9 months ago

    Great service!!!!!!! I like this place helped me with my maintenance today name William

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    2 months ago

    i had the best experience ever with the manager jason allen. what a professional. my wife was also impresswed

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    11 months ago

    Business owner information

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    Jim T.

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    6 months ago

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    2 years ago

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    8 months ago

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    8 months ago

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    8 months ago

    Steven was especially helpful! Very friendly and knowledgeable. I highly recommend him at Toyota Hilltop.

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    9 months ago

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    9 months ago

    Wilber was extremely hospitable and got all of our paperwork and finance settled in no time !

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    8 months ago

    Chao is great. Excellent services. Well knowledge and patient. Will come back to service again

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    9 months ago

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    11 months ago

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    10 months ago

    I waited three hours for an oil change. They gave no update! It's very cold in here. They don't run their heater

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    Page 1 of 25

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    I have to give a great deal of credit to Juan Espinosa he did a great job and I love the car oh so damn much.

    Mentioned in 20 reviews

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    The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

    BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

    SafeBuy - saved me from buying this mess

    SafeBuy

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    Highly recommend for pre-purchase inspections in the Bay Area!…read moreI found this inspector on Yelp and had a great experience. He arrived at the dealership before me since I was running late, and by the time I got there he was already wrapping up the test drive. Once we sat down, he made sure we had privacy to talk and was completely honest about the vehicle's condition. He walked me through a detailed breakdown sheet covering everything he checked, and flagged one item that concerned him, he suggested I bring it up with the dealership before moving forward. I did, and called him back later that day with what they told me. After hearing the explanation, he confirmed it checked out and gave the vehicle his full stamp of approval as a solid buy. On top of being thorough and honest, he's mobile, reasonably priced, and accepts all forms of payment. Can't ask for more, I highly recommend if you're buying a car in the Bay Area and want peace of mind first.

    Eran is the best! If you're not car leaning or knowledgeable, and/or you're hesitant and doubtful…read moreabout moving forward on any used car, you don't have to worry about it and can completely trust SafeBuy and Eran! He's the consummate professional, excellent work ethic, and absolutely knowledgeable and competent. Eran is so awesome and accommodating. He seems ready and eager to work for & with you, and he made himself available as best he could with me. Even though it's clear from his website the area range he covers, and that he's open to go even further (for, in my opinion a small additional charge), he went extra far for me; and furthermore he's always ready seemingly at a moments notice (which won't always be the case, of course, but shows that as long as he's available, he'll jump to work with you [reflective of how awesome service & work ethic he has])! The extra (again, for an small [IMO] additional charge) he was wonderful in considering for me was even as far as a used car dealership in Roseville! Just FYI, for him Gilroy is too far (haha, had to try, because he's awesome and I was desperate for the car, so for him to). And he works hard to make it that his customers don't have to do anything additional, and that he'll take care of it all -- he doesn't expect you to meet him there (although you have the option; he offered/was-open for me to be there to do it with him, but since the dealerships were like 40+ miles out, I opted not to), or to meet with him beforehand, or even afterward; you can correspond and coordinate just text and/or phone. If anything, you just might have to call the dealership and give them a heads up (telling them the time and Eran's name & business). He goes out, takes the car for about an hour, and checks everything. But beyond that (and what I mean about excellent work ethic and consummate professional) is that he documents it all (photos on top of his notes), and he goes in, around, and even under the car and looks at all the nook and cranny of all the car parts & aspects. He took plenty of photos of anything remarkable of the car (dents, paint deterioration, oil/grease stains [underhood of the car], interior issues, etc.). He has a whole form with a checklist that checks ranging from fluids to condition of belts to lights working to hoses to condition of the tires & brakes and the rest; even takes note if there's a spare tire & wheel jack. Of course he hooks up his OBD tool to check for any codes. Then he sends you the report with all of his findings, gives you a call to talk it all over and he gives his impression, then you send payment -- he's really cool about payment and states "however you want to pay"; Paypal, Venmo, Zelle, Apple Pay, Cash, Check, whatever. He gave me the impression that I wanted him to be my own mechanic; so I even asked him. And it's a credit to him to have replied that, to keep professionalism and can't claim exploitation, he doesn't do both (PPI and mechanic). He is on the high end of what you might estim8 ($180; more if you send him outside his normal area/range [I don't believe more than $200]), but I was happy to spend that on him. I'm a novice with cars (general knowledge enough, but not enough to be able to identify whether car parts are in good order and/or would last or not), so I wasn't confident in my ability to buy my first used car. I used him twice (would have been three times, but Gilroy was too far away). In the end, the used car I got has worked great for the last 6 months. And he saved me from buying an amazing car (high end Hyundai; $3k) but in such under-the-hood horrible shape that it would've been 3x the cost of the price just to repair everything -- which is proven when I saw the listing remain for 2 whole months and priced reduced twice down to I believe $2800! After it all, I brought my used car to 2 mechanics after him, and they confirmed 4 out of the 6 concerns he had -- which, granted, it's not like Eran has a car lift and a whole lot of time to thoroughly check as much as a mechanic with a garage would. He mistook cosmetic blemishes on the serpentine belt and the brakes as old age and maybe needing to be replaced -- which didn't end up being the case. But he did get the transmission deficiencies, signs on a certain valve gasket, parking brake, and other aspects right on the mark. I can't say good enough things about him! I was only able to feel confident enough to buy the really old used car that was in my budget because of him. And it's been nothing but a success! 6 months later, after taking care of the issues and potential concerns Eran noted, the car has not given any problems (that could have been foreseen; it still is a really old car so some things are bound to have come up organically) -- proving how much Eran and SafeBuy is really stellar and impeccable! If you're not the best with cars, you can absolutely trust Eran and SafeBuy; as much as you can trust his willingness, commitment, integrity, experience.

    Hanlees Hilltop Toyota - car_dealers - Updated September 2026

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