Needed to get my clasp fixed and they were so helpful and professional ! They even squeezed me in…read moreand did it for free !!

Best in town. Family owned and family care is awesome! Got our rings and bands here 35 years ago…read moreand my son did the same last year! Now getting bands to prep for the celebration this fall! Our go to!!

Shulz Jewelers…read more Many years ago when Schulz was located in Covington, Kentucky, they were the place to buy jewelry or get a clock or watch fixed. The old man had come from Germany where he was a jeweler and he was the best. Now they are located in Ft. Mitchell and the old man is long gone. I took a watch there to get a new battery and they said I had to leave it for a week before they could give me an estimate as to how much it would cost to repair. I was also told it never actually takes a week. They never called as promised. I was told it would cost round $250.00 to repair and I would have to wait another 5 to 7 weeks. In the past they charged me $125.00 for a new crystal. Another jeweler I found charges $50.00. I finally got it back after 10 days and took it to another jeweler. The new jeweler replaced the battery for $15.00 and said that an insulator was blocking the battery, which probably occurred when Shulz first looked at it. The new jeweler fixed it. Fifteen dollars and 15 minutes not $250.00 and seven weeks. Times have certainly changed.

I cannot recommend them enough. They were extremely helpful in helping in design an engagement…read morering. They were easy and pleasant to work with through the entire process.

My husband and I had an amazing experience designing my engagement ring there. I absolutely…read morerecommend going here if you're looking for something classy, gorgeous and unique. I really couldn't have dreamed up a more perfect ring. The owner is amazing and made it easy and fun. They also have everyday and special occasion jewelry starting about ~$80. It's the perfect place to buy gifts or treat yourself.

I can't say enough about Lane and Kate. Everything from the first visit until after I proposed was…read moreamazing. Ellana answered all the questions I had. My fiancé and I were curious about moissanite and after talking with Ellana we decided we wanted to go with a lab grown diamond. That was my fiancés last visit. Ellana then met with me multiple times, and sent me renderings of the ring along the process. She helped guide me but allowed me to have some creative freedom with designing and was transparent with pricing. She was a pleasure to work with and I can't wait to get our wedding bands from her. My fiancé gets compliments all the time about her engagement ring and it's such a pleasure knowing I was able to get a truly one of a kind ring, because I helped design it. Also she has great fashion jewelry for all price ranges. Do yourself a favor and don't even waste the time at a chain, support this small, woman owned business who will make you feel like the most important person in the world while you design.

Paolo and his team are great! They made me amazing custom necklaces from my gemstones! highly…read morerecommen!

Back in November 2021 my husband surprised me with an auction item for a Date Night package from…read morePaolo, A Modern Jeweler, that included a $500 credit toward an item or a service, a yellow canary diamond necklace, and a $100 gift card to Prime Steakhouse downtown!! Our Date Night was so much fun!! We arrived to Paolo's shop a few hours before our dinner reservation time and he walked us around the whole store and showed us every piece of jewelry that he had in stock, which was pretty cool! Then we sat and looked through different pieces of jewelry I brought to see what could either be reimagined or created into a brand new/unique piece! We ultimately decided to have a gem stone that my father-in-law gave me set into a ring! I was a little skeptical of how this was going to be done because the stone is such a unique shape but Paolo assured me that his fabricator is the best! We picked up my ring today and let me tell you what, Paolo was NOT lying!! My new ring is GORGEOUS! The basket is completely hand made by his fabricator and we had it soldered onto a ring that I found at the store from Paolo's estate ring collection. I literally couldn't be happier about it and will absolutely be using Paolo again for our future jewelry purchases!!! Thank you, Paolo, for taking such a special gift to me and turning it into something even more special that I'll be able to pass along to our daughter in the future.

While visiting Cincinnati, I stopped by this shop to replace a bracelet and was shocked by the…read moreblatant lack of customer service. When I walked in, I was completely ignored. A few minutes later, two women entered and were immediately greeted and offered help. The double standard was obvious. Only after my expression made it clear I was unimpressed did the employee finally say something -- claiming the other women had an appointment. That excuse doesn't change the fact that I wasn't even acknowledged when I walked in. Greeting a customer takes seconds, and the indifference I experienced spoke volumes. I make it a point to support small, local businesses when I travel, but this kind of dismissive and selective service is unacceptable. If this is how they treat customers, I would strongly suggest taking your business elsewhere.

EDIT: 3 months later and gold-plated and gold bracelets still look perfect…read more Stopped in to get permanent bracelets with my friend on a Saturday! The shop was buzzing and busy, but the staff was so friendly and we didn't have to wait too long. They even suggested going to get a cup of coffee from down the street. There were plenty of bracelet options - silver, gold, and gold plated. I felt like they had something for every price range. You could get rings, necklaces, bracelets, and more! I personally chose a gold bracelet with an initial charm, and Elaine B. put it on me herself :) While waiting for our turn, we shopped around the store, and there were lots of beautiful, minimalist jewelry items for sale that I LOVED. I would definitely return and get some thing else another time.

I wanted to take the time to shout out Philip Bortz Jewlery and the team! When my fiancé and I…read morestarted looking at rings, Matt immediately got to work and brought in the perfect stones for us to choose from. My fiancé handled the rest, and was shocked at how well they got the ring ready for him, matching all of the customizations I wanted! Matt, Rachel, and the team have gone above and beyond to make sure everything was perfect! The ring is absolutely beautiful and we couldn't be happier!

Couldn't even adjust my new watch band. Super simple operation that they made out to be a 'very…read morechallenging'. Also, not interested in following my instructions, they cut the new one exactly same as the old one. Burned a $100 with them.

Trustworthy Jeweler who does an excellent job! I've been taking my wedding rings here for years to…read morebe checked cleaned/polished! The diamond rings are 24-25 years old and the band is 14 years old, and they look brand new!

Excellent jewelers. They are professional have a fine selection of jewelry. I appreciate their…read moreknowledge and friendly service.

Fabulous family owned business! So helpful and thoughtful and honest! Brandon is awesome a pure…read moredelight to work with!

My mom had passed away a couple of years ago unexpectedly and prior to that had non-chalantly given…read moreme one of her ring's that I had always recalled her wearing quite often. It became a favorite of mine and unbeknownst to me, I didn't realize my sister had always loved that ring. I decided to try and make a replica so that both of us would have one. I have never had anything custom made before, but since I had a friend, Elizabeth, who worked for Kirk & Company Jewelers I thought, who better to replicate my mom's ring than where she works! The customer service there is awesome! Everyone is super friendly and very personable. They walked me through the process and helped me pick out the materials and jewel for the new one. They also kept me up to date via text and email throughout the entire workings of the ring. End result? A beautiful job helping me create a slightly different but very similar version of my mother's ring. And when it came to the final fitting, it slid on like a glove. So smooth and so incredibly gorgeous. Thank you Kirk's for your crew in putting together this important piece. You guys are the best!