It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

My sister and I went to see Avery after finding him on a Google search for "watch repair…read moreNorthampton" and boy were we surprised by his excellent customer service before we left for a recent trip to Europe. He replaced my battery and essentially gave my sister a watch. That watch stopped working the next day and we called Avery and he said come over right away (it was 7pm on a Saturday night) and he would take care of it. We went back and he gave my sister two watches to take on the trip and even offered us vegetables out of his garden! Good karma is coming to this guy as evidenced by his generosity and focus on customer satisfaction. If you're in the Northampton/Easthampton or Florence areas, you can't go wrong with Hero Watch Repair!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

Michael and his staff are top notch!!! Michael takes the time to ensure every detail is exactly how…read moreyou envisioned it. I bought a custom engagement ring from Michael and he guided me through everything seamlessly. He provided helpful information regarding what metal for the band, the cut, clarity, color and even carat size of the diamond. The difference between Michael and other jewelry stores is he cares about each customers unique reasoning for coming into the store. You can feel that each time you speak with him. I returned a second time to have an earring made into a ring that had sentimental value. After he showed us our options and we received the ring, we were blown away! It was more than what my fiancé and I could have dreamed of. If you want a team with expert knowledge around all things jewelry, great prices and welcoming staff, then Michael Szweds Jewlers is your place!!

I reached out to a good friend of mine to ask him who he used as a jeweler for his wife's ring…read more I've seen her ring before and it was magnificent. He raved about Michael and I took the 40 or so minute drive from Newington to begin the process. Michael was absolutely amazing during the entire shopping and purchasing of the ring. His patience showed and he wanted to make sure the diamond I chose was exactly what I wanted and within my budget. Once I moved on to the setting I chose a spectacular Simon G setting. I told him that rose gold was a must, but not just any rose gold. The color could not be too orange or yellow. We discussed this with the manufacturer and he assured me the risk of getting it the exact color without dipping it was worth it. Michael delivered BIG TIME. The ring is absolutely beautiful and my gf, now fiancé, is absolutely in love with it. It's the dream ring she didn't know she wanted. Thank you to Michael and his entire staff. From a avid reviewer - please choose Michael for your next engagement ring and/or fine jewelry. You will get quality jewelry with customer service to match!

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Fuck these guys. I took 1lb 14kt gold to 3 places couldn't pay me out. They said they would…read more Asshat behind the counter weighed it under and said it was silver. Gold colored silver. Wtf. Stay away from these theivs.

I recently had a ring upsized and had a concern a few days later after wearing it. I went back to…read morehave my ring looked at and Michael handled my concern, efficiently, professionally, and kindly. His craftsmanship was outstanding. Michael was happy to help me and I was very pleased with the outcome. This business stood behind their work and all with a smile on their face willing to make sure the customer, me, was satisfied with the work. Thank you so much, Michael.

I had this company change batteries and size my 3 watches exclusively from 2008 to 2012. Over…read morethese years, 2 of these watches experienced problems I had initially chalked up to wear and tear. Watches do not last forever, necessarily. I had a Fossil watch I've owned for probably 3 years. in 2011, I took it in because I guessed the battery had died. I was told when they changed the battery, that it did not work anymore. No further explanation could be given. I had a Diesel watch I owned for probably 5 years. In 2009, I took it in for the same reason. This watch takes multiple batteries for different reasons. When the one for the time went out, I asked them to replace the one for the date also -- it had stopped working a few months prior. I was told that the date function no longer worked. I moved away from that area and took these 2 watches to a local jeweler this afternoon, just to see what could be done. I like the watches and really can't afford to buy new ones. He opened the watches in front of me and showed me what these people did. On the Fossil, the bottom battery connector was completely missing out of the watch and the gasket on the back cover was gone. I may as well throw the thing out. It hasn't worked since last year and there's no way anyone there is going to acknowledge they ruined it, much less worked on it months ago. I don't like that they KNEW why the watch didn't work and it was most likely their own fault because they possibly carelessly removed the old battery and ripped the connector out with it. On the Diesel, the employee somehow managed to stick a battery on top of the top battery connector... meaning, it wasn't even attached to the watch. It needed to be placed between the two connectors and here, clearly, they forced it to sit on top of the fitting. The readout actually works and the battery sat awkwardly in the wrong position for THREE other battery changes. Nobody noticed the error all that time. Unfortunately, it hadn't worked since 2009 and I had to ask the jeweler to program it since I hadn't the slightest idea anymore. I'll be contacting the store manager or owner on this problem. I'm really upset about their neglience and lack of education to do something they should be able to do routinely. Again, I don't expect anything out of it because I have no proof because when the watch didn't work, I didn't pay -- therefore didn't receive a receipt. But, he or she should be aware. So should you.

My gramps needed a battery replaced in a very old watch, we're talking 40 years or more. I walked…read morein, they did it in 10 minutes. No problems. I wish they would've had a larger selection of watches to purchase though.

The owner quoteda price for a 1 carat lab diamond just the diamond went to another local store in…read morethe area found a 1.5 carat lab diamond for $900 less than his one carat price same quality same size same everything.