Pantusa was the provider my insurance called to get my car towed out of the impound lot and also…read moreended up being the provider to tow my car to the shop. Jedi was the one who came to drop my car off and he did it super quickly and professionally! I asked him to park the car alongside the curve of the culdesac, which was a bit of a tight squeeze for the tow truck but he managed to get it done. On the way to the shop, the first tow truck contacted by my insurance wasn't able to tow the car and recommended that we call the insurance and have them send out someone with proper equipment, and sure enough they send Pantusa. I didn't catch the guy who came out this time but he was super patient and slowly and carefully maneuvered my car onto the flatbed with no issues!

Was driving from San Diego to Dallas and my Model X started having problems in Van Horn, TX, about…read more2 hours outside of El Paso. Tesla dispatched Pantusa at about 10pm to come tow my car back to the closest service center, which was back in El Paso. Shortly after hanging up with Tesla I received a call from Charles, the tow truck driver, letting me know he was dispatched, that he was coming from El Paso, and he'd let me know when he was close. I've a towing company a couple times in my life and never had that happen, it was comforting to get the communication. He text me when he was about 10 minutes out to let me know, which was now almost midnight. When he arrived he took pictures all around the car, including the underside, and sent them to me so I also had them. I can't tell you how much I appreciated that since the prior time I had my X towed they did damage to the wheel and underside of the car. He clearly was familiar with towing the model X and knew where and how to pull onto the flatbed, and was very carful when doing so. Since it was very late by the time we got back to El Paso, he offered to take me to the hotel before dropping off the car at the service center. Overall, I was dealing with crappy situation but I really appreciated that Charles was friendly, communicative, attentive to details, and very competent in what he does, which helped lessen the stress of the situation. Thanks Charles.

Went in to look at the Lexis they had posted online. An air bag was deployed and they had it noted…read moreon their listing. In addition vehicle's A/C, emergency brake, Speakers, and handle for the back door were all broke/not working and the front passenger tire had a pretty decent cut in the sidewall waiting to blow out. I asked The Sales man, Yasir Manda if he would consider trading my truck for the vehicle. I gave him the key so he could get in and look around. He started the truck with it in gear and stood there as it ran into a concrete pillar on their lot. I asked them what they would do for insurance / compensation for the damage they cause and was given the run around. Refused to give me his name, D.L.#, and any insurance info what so ever. They told me to leave my truck there an hour and a half away from home for the week so "His guy" could fix it for me and would not budge. I wouldn't recommend these guys to anyone in any capacity. You are better off going to Walmart and buying a bicycle. Absolutely waste of time. This happened Saturday, July 12th 2025. Will update when my vehicle is repaired. I just got off the phone with Yasir where he again refused to give me any info for insurance.

This dealership was very pleasant to work with! The associates were friendly and respectful. I…read morewould recommend this dealership. The google street view is correct, they are not a typical dealership, that's for sure. If you want to know why I recommend this place, read on. I purchased a vehicle from them and was very pleased with the deal. However, I was experiencing a small problem with the car. After I contacted the dealership, they went above and beyond what I needed to make me feel comfortable with the purchase.

So my review is for the service department for Lexus. I just want to start out with explaining my…read morestars. Honestly I'd give 3/5 stars, but I chose to be kind and give them 4 because I know how ratings can affect them and they did try to make things right. I purchased my GX550 at another dealership, however this is the closest Lexus service department to my home. Pulling up, this is one of the larger service departments I've been too. Beautiful dealership in all. They have three very spacious pull up lines in the service drive, lots of guys on drive going to each vehicle and assigning them to Service Advisors. I had a young man named Sal, he was very polite. I had made an appointment for an oil change and tire rotation for 7:45 AM. I'm only at 5k miles and I'm aware they recommend 10k; but it's hot in Texas, it was the first oil change and I wanted it done. Wasn't worried about paying for it. When Sal asked what I was there for; I told him I needed the oil changed and the tire rotation. He said Lexus does the complimentary 10k oil change; I replied back with I know I don't mind paying for the oil change. Also told them not to run it through the wash since my car is ceramic coated. That's where I believe there was a miscommunication. He must've taken my response and just going with what he was telling me and I unfortunately thought he understood what I was telling him in wanting it changed at 5k. Now walking me towards the door to go inside (I've never been here before) I just turned back a little lost, then he asked is this your first time here; and I said yes. He did give a quick tour of the waiting area, restrooms and beverage area. He told me it shouldn't be more than an hour and a half and because they didn't have to run it through the car wash it might even be quicker. About an hour and 40 minutes pass and Sal comes to tell me my car is ready and to follow him to get checked out. Hands me my paperwork and goes over everything they did and said the tire rotation was done complimentary and when I come back at 10k they'll take care of my oil change. I was puzzled and said wait you didn't do the oil change. He goes back the Lexus verbiage of well Lexus recommends it done at 10k. I replied back with I realize that but I wanted it done at 5k regardless. I could tell he realized he messed up, he swiftly apologized and said he could get it done in 30 minutes to an hour. I had a planned out day preparing for my husband's birthday. So the wait was really inconvenient. I apologized too saying I'm sorry about the misunderstanding because I thought you knew I wanted the oil change. Inside I'm definitely annoyed but I go back and sit in the waiting area. Ten minutes maybe go by and he comes to me with a rental. He apologized and said I remembered you saying you had a busy day ahead and I just wanted to offer the rental so that you can still get the things you need done. I really appreciated the gesture; of course I was happy with that outcome. I asked how long it would be he said an hour tops; but I could come back anytime before 6. I only had a few errands in Plano so I wasn't going to be that long. He walked me out to the drive and to the car. Here's where I feel he should've asked if I was familiar with this model. Because I was not, the opening of the doors the shifter; was totally different from mine and honestly I did have issues with the shifter. I did figure it out, but I feel those are questions you should ask. I return about 2 hours later and find Sal. He gets me checked out and again apologizes. I told him it was fine, and then tells me to bring my paper to a desk outside by the drive. The young man there gets a porter to get my car, they pull it up. I ask where I can pull up to transfer all the things from my errands from the rental to my car. He just says in front of it is fine. I do it, bring back the keys and I leave. I didn't have a horrible experience, yes it wasn't a perfect one either. I understand mistakes happen and I wasn't even hung up on the fact that the oil change didn't get done; Sal I feel did a great job in making that right with the rental car. My issue is that the tire rotation almost took 2 hours without the oil change.... That's a long time. Plus being my first time there I just expected a different experience at Lexus vs all the other service departments I've been to. This will be my home service department for a while so I hope my next experience is better.

I have never had a worse experience with a dealership than here…read more When I serviced my vehicle the loaner I got had less than a quarter of a tank and I was told to return it with the same amount of gas and to not drive that many miles on it. I serviced my other car at the BMW across the street and they gave me a car with a full tank and had no worries of what it was returned with or how much I drove. Terrible customer service and dealer experience. I enjoy my Lexus and will continue to use other Lexus dealers for my purchases and servicing . I also tried to get the Lexus parking pass where they would not give me the sticker unless I bought my car with them. They then said we will give you it only if you service your car with us. They then made me book my service which is when I had the experience above. This dealer does not care about their customers nor do they value a relationship. Will never recommend people to shop/service here.

Excellent service and sales teams! They care about their clients, and they show integrity…read morethroughout the process! They will be patient to answer any questions and made it an enjoyable experience!!

Horrible Experience!!! Sold me a car which engine failed within 3 months of driving it. Took 5…read moremonths to get it fixed with warranty which I continued making $700 payments and when I got it went back it went bad within 3 weeks with failure of the gear shift! When I asked to trade it in they offered half the price I bought it for and wanted to carry the negative equity over to new car so then I have to pay for 2 cars. Didnt bother to help me with a loaner and caused me major financial damage and wasted a lot of my time. Save yourself and go to ANOTHER DEALERSHIP. Employees who helped dig me in this major whole. Jauvan sold me the car, Andrew was the service and Vance the manage. Worst experience ever. Am now getting a lawyer and pursuing a lawsuit!

This is my opinion, your mileage may vary. Frankly, I'm bummed. This place was great and I always…read moretrusted their advice. They've been gracious about fixing a problem on the bottom of my car for free, it's a quick fix but they created the problem when they did an oil change a few years ago. The problem now, is they upsell like crazy. I took my car in for an oil change and inspection. Naturally they called my attention to the dirty air filters. Cool, they needed replacement. Then they pointed to the splice on the serpentine belt and said it needed to be replaced because it was showing "bare metal." Looked like the normal splice to me. They wanted to replace it for well over $300--far more than the typical range, nationally. I called another trusted shop that I use and asked if they could take a look. A few minutes later I'm meeting with them and they tell me there was absolutely nothing wrong with the belt. They said if I had needed it, it would have been more like $150. Be careful with these folks, they've apparently gotten desperate and need to gouge their customers for additional services that are not needed. I should have been suspicious when I saw their entire staff sitting around in the bays with nothing to do when I pulled up. They might not be doing very much business. Hope they come back to where they were, they used to be excellent.

I took my truck to get inspected here and there was no wait on a Wednesday at noon. I was able to…read morewait in the air-conditioned waiting room while they ran the state mandated checklist. Inside there's a TV with cold drinks and coffee for your enjoyment. Extremely professional service at this location and Ethan was the tech that did the emissions inspection for me. Overall solid location and easy to get to. I was out in 45 minutes start to finish so this place comes highly recommended. Be sure to check their website to get a coupon off your services.

Quick and easy! In and out in less than an hour with a good car and a good price. Michael was great!read more

Purchased a car from Carrick's autos and immediately found problems with the cars suspension which…read moreis a safety concern. I made them aware of the problem and they promised to fix the issue. I even drove across town to take it to their mechanic to confirm the problem. They then said they would order the parts and give me a call back to schedule the repairs. Two weeks went by and no call. I called several times, asked to speak to the general manager and the parts guy, and no response. Its been well over a month and I've been ghosted by these guys. Stay away from this dealership. If I could give 0 stars, I would.