1) Worst Subaru dealership we have been to. This was going to be our 3 purchase! And our 2nd time going back. They tried to charge us an extra few that was almost 2k more. They never discussed that before we made the 2 1/2 drive there. Then to see that was upsetting. 2) We already had financing before we went there and it was about to expire and since the shortage of vehicles we put a down deposit. So after waiting 2 months we had to do the financing again. We where told don't worry we will get the best for you! That was a lie they didn't try hard. And by the time they called us it was so late at night and the banks were closed already. The process was a nightmare and lies after lies. Also told that because we weren't locals they wouldn't give us a deal or returning customers. But we had already bought from then prior! I would not recommend this dealership! It's not the Subaru way to treat customers the way they did! And doing nothing to help someone save money with financing is horrible and lying to them is just wrong! I will stick to Maita Subaru in Sacramento they are honest and have a free oil service for a year for all the customers! And THEY DO NOT UPCHARGE which is the true Subaru dealership! Go to a different dealership don't waste your time here!!!!!!!!!!! Oh and I failed to mentioned they make sure you will be giving them perfect stars that's not how it works! You need to do your part to earn them! read more

This place, while classic car salesman's, does not keep their word. We were quoted a price for our used vehicle in writing. We ordered our new vehicle, which we paid in cash for and waited for it to arrive. All seemed well. Once the vehicle arrived they offered us $900 lower than what they promised! Even upon showing them the paperwork they provided! Unreal. Bad business all the way around. Totally inappropriate. Not fair at all and the excuses they gave us just made it worse. Don't buy here. We surely won't be...ever. Truly sad. read more

Do your due diligence. You may find a great deal at Hansel. Our 3rd new subaru purchase.('03 ForesterX,'07 Forester WRB XT 5mt). Maritza, the internet sales manager, executed our best purchase ever. World events today have created a difficult market. We are thrilled with our Crosstrek Plug-In. Our sales associate Edgar educated us expertly on the new tech and is a charm to work with. "Love Drives Us" read more

Hansel Subaru - 22 Crosstrek Plug-in Magnetite Gray - Car Dealers Near Me - Santa Rosa, California

I Waited two weeks and I still want to write this review. It took two visits (3 days) at service department for them to diagnose.. that I needed a new battery. Couple weeks later clutch went out. Told them I couldn't afford it right away. Jay, from service team told me" get it off our lot." I realize that's not covered. But my extended warranty, the same dealership pushed on me to buy says in black and white that it was. Had to bring paper copy to show "jay". Took him five days to file warranty claim.. which was denied. I bought my wrx brand new, from same dealership 16 months ago.. never would have bought warranty if I had known how useless and un- helpful the service was. Taking my car care elsewhere, despite void of my useless warranty. read more

In January 2023 on our drive from Vancouver, Canada to Palm Springs my 2022 Subaru Outback gas gauge stopped registering the amount of gas I had in my car. I had come out of Oregon where the last fill up was done by an attendant, not me. I had NO idea how much gas I had in the tank so stopped twice to "top up" to make sure I got as far as Santa Rosa where we were staying that night. At Santa Rosa I called through the car system and got an appointment at Hansel Subaru Service Department. The car is a Canadian Subaru. From the start there was an issue with Hansel recognizing the car's credentials. They were also very cagey about whether anything they did would be covered by a warranty. Over the next days they diagnosed the problem as "over filling" and contaminating the gas intake system, for which they fully blamed me! The bills soon rose to over $2000. The parts required to replace the system were on "infinite back order". We ended up being stuck in Santa Rosa, (not our home) for 13 days awaiting parts to repair the car. I was in constant communication with my Canadian dealer who assured me that in Canada this would definitely be covered by warranty. My Canadian dealer talked several times to the Hansel Subaru Service Manager and he was not moved, even though my Canadian dealer explained there is a reciprocal agreement between Canada and the US. He even sent him the memo explaining this. Hansel Subaru continued to blame me for the issue and refused to deal with the warranty. They did lend me a loaner Subaru and it wasn't until I took my American friend in with me and he told Hansel I was going to drive the loaner to Palm Springs until my car was fixed did Hansel magically find the missing back ordered part from another dealer. They could have done this days earlier. The service manager was unsympathetic and unhelpful. My Canadian dealer went to bat for us and got the warranty claim approved in Canada for the repair but it was a big hassle. We are not the only people with a Canadian Subaru that had this issue. Hansel just refuses to deal with a Canadian Subaru. If you have on and need work DO NOT TAKE IT TO Hansel. Hi Again: Diana B of Hansel Subaru has responded to my review with INACCURATE information that my Subaru Warranty is NOT honoured in the US. This is patently false, as she well knows. The Subaru Warranty is honoured both in Canada and the US and I have documents to prove that. Hansel Subaru did not want to be bothered dealing with the warranty and when I forced the issue, Suburu America and Subaru Canada agreed the warranty was to be honoured and paid me. Something Hansel could have done but refused to do. read more

At the not-so-tender age of 63, I've bought and sold a LOT of vehicles. Never has it been so easy, even pleasant, as my recent experience purchasing a 2021 Outback from Hansel Subaru, including trading in my Honda CR-V. Andre was helpful and trustworthy from start to finish, and now after the sale. Financing and all support staff were friendly and quick to ask how they could help. And I like the Outback even more than I expected. Two weeks later, I'm looking to purchase a work truck through Andre and team. I couldn't recommend them more highly. Jim read more

Went here a couple weeks ago to look at a crosstrek. When a Edgar(salesman) came up to my husband and I he was friendly enough but he would not address me he would only speak to my husband. I was actually the one buying the car. He then put us in a car 10,000 over our budget and told us that we needed all these features in a car that we told him we didn't want. He would not talk numbers until we got inside. When my husband told him we didn't want to spend the amount on the car 10,000 over our budget her started to show us the pre owned dirty cars. We left right after he tried to tell me the car with cigarette burns didn't stink. Terrible customer service and now the dealership keeps sending emails. read more

Yesterday, 8/25/22 , my husband and I were in this office for my outback checkup. I have been served by Joseph Turgeon at the service department desk before, but my husband met him for the first time. I knew he had been an excellent rep. in his service quality. Boy, my husband was so impressed by him. Talking about the professionalism: Joseph is super efficient, attentive, patinent and considerate. we can not thank him enough. He is the best car dealer service desk rep. we have ever met in anywhere! read more

I was looking for a used car and I've been wanting to really check out the Subaru line. I've heard so many great things about them as far as the quality and reliability as well as the resale value. I was looking to trade in my 2018 Jeep Compass which 71k miles and I knew I was upside down AF! So I didn't walk in there demanding they keep my payments the same or anything like that. I knew what I was in for. I had my eye on a 2018 Crosstrek. John Groth the internet sales guy reached out to after I submitted an inquiry on their website. I exchanged some info with him and went down to look at it. I had no time that day to try and do a deal, I needed to be somewhere. John asked me to come back the next morning. I got there at 9am and I was out with a detailed Crosstrek, full tank of gas and feeling like I got a pretty decent deal considering what I went in with. So I want to give props not only to John but also yo Reggie the sales manager. How she got me the APR she did with my credit was amazing. Also a shout out to Judson who put no pressure on me after the deal was closed. Thank you all for a great experience. Trust me, if it doesn't continue with service anther review will be written, bad or good :) and with such a great review don't question the 4 stars. I very rarely give 5 stars but if there was a half more you would have gotten it! Thank y read more

Hansel Subaru - 2018 Crosstrek, love this car! - Car Dealers Near Me - Santa Rosa, California

We have bought several vehicles from this company. To be honest if you are looking to buy go somewhere else these people lie and will tell you what you want to hear. We agreed on a price which included a FULL tank of gas. They went back on their word and told us they lost money on the deal. Sorry not sorry that's not our problem, I would say that's the price of doing business. By the time I got home, the tank was on red. We will not be buying another vehicle or recommending anyone to do business with them. If I could I would give them negative stars. read more

They tried to offer me LESS than my buyout amount on a leased Impreza I wanted to trade it, so I took it down the street to CarMax who offered me $4000 MORE than my buyout. John Bruno is a real scumbag snake read more

I would give Hansel 0 stars if I could. My family has purchased 3 Subarus from this dealer, essentially all of our cars since 2003. Aside from your typical dealership BS, which is expected, I am dismayed at what happened with my car. I ran over a pot hole, and (unbeknownst to me, jostled my radiator enough to break one of the hoses off of its mount) realized that coolant was leaking all over the ground. So, with nothing to do for it, I had it towed to Hansel that day, which happened to be Sunday evening. The next day, they emailed me an estimate for 6,000 dollars. Approx 1,500 of that, I was aware of needing to be fixed like the CV joints, window and power steering unit. However, they said my head gasket was completely blown and would need to be replaced. No where on the repair list was my radiator included in the total. Still, at this point I had no idea that my radiator was blown and took this estimate at face value. When I came in that evening, they suggested that my car was totaled and I should think about buying a new one. "Here let me show you the new Forester, lets be honest your car isn't worth fixing" So, for a month I took the bus to work and school because at that moment I didnt have the downpayment ready for a new car or really the true desire to buy a new car. After a month, I decided I should probably just sell my subaru to pick and pull for Atleast something. Last minute, I decided to take my car to Morgans Volvo, on a recommendation that the mechanic there was certified with Japanese cars. They looked my car over and did in fact see that the coolant was leaking from the head gasket (ok so subaru put the EJ25 engine in almost every car from 1999-2010 and they are known for having too much pressure at the head gasket/leaks) but I was thinking, why hadn't I noticed this problem and how could a pothole jostle the head gasket? Doesn't really make sense. We decided to run a blue devil coolant sealer through the engine (they charged me 500$ /facepalm but taking 5 classes and working full time doesnt leave much time for this shit) and at first it seemed to work, but once they drove the car around for an hour, the heat indicator came back on and when they opened the hood, the radiator hose had blown back off the radiator revealing a broken mount. However, on that hose only, there was a brand new, shiny metal clamp holding the hose in place, rather than the OEM, not shiny, old, different type clamp on the other hoses in the car. What subaru had done, was clamp the radiator hose tightly back down on the radiator and told me that it was the headgasket that needed to be fixed rather than the radiator. Also, ive never had work done on this radiator, so theres no reason there would be a broken mount/cracked plastic with the piece missing inside of a hose. Overall, without the 500$ dollar ceramic treatment, we wouldnt have found the issue with the radiator. 800$ out the door and my car was absolutely okay to drive. Obviously, I would have bought my next car from Hansel. Going to be graduating from nursing school in 2 years and wanted the WRX Instead, I waited a couple months, and just bought the civic SI from manly next door. Congratulations subaru, so Thank you Joe Turgeon for telling me my car was totalled and not mentioning the broken radiator. And thank you Henry Hansel, David Long, and Mike Weldon for your staff who treated me poorly when I came into the dealership after nearly donating my car. Not only did you guys not get 500$ to fix my car, or 4,500$ to swindle me into fixing a minor leak in my headgasket, but you also didn't get 30,000$ from me for my next vehicle. Nor will any of my immediate family be buying from you guys again. What a load. read more

I had a great experience here...Jay totally helped me out and got me back on the road. Everyone was so nice.

I've been experiencing ongoing battery drainage issues on my 2019 Outback, which I bought under a CPO warranty last summer. Eight jumpstarts, three (fully) dead batteries, and two visits to Hansel Subaru later, the team still hasn't found the source of the issue. There is a Subaru battery drain settlement over this exact issue, yet the service rep says I might be leaving my keys too close to the car. Unreal! So now I have a CPO car that dies every few weeks and Hansel Subaru has offered no resolution -- makes total sense. read more

I have found Hansel Suburu service center friendly and efficient. Paul is the very best at the front desk! Well run family of employees--comfortable, good snacks, and great coffee. Worth the wait. Bring a book or access there WiFi. read more

I knew exactly what I wanted, after doing a lot of research. Hansel had the color and options package I wanted on the one Subaru that was hard to find. One other dealership had it, further away and had already quoted me a good deal. My sales person, Alina quickly got the same deal for me and made sure I got most of the paperwork in order so I could drive up the next day and finalize the deal. I was busy with other appointments that day, so everyone there made sure I had a quick and easy transaction. I was impressed. The dealership is very professional, clean and committed to making their customer experience a positive one. Since I wasn't trading in my car, she even arrange delivery the next day herself and made sure I understood how to operate the advanced features of my new car. I highly recommend Hansel Subaru and especially Alina. read more

Hansel Subaru - New 2020 Outback Onyx - Car Dealers Near Me - Santa Rosa, California

I give this dealership 4 stars ; by far the Best and easiest time of buying my 1st (and last) new 2020 Subaru Impreza. I Love my new car. I've never owned a new automobile. I was given a referral by an auto body shop in Santa Rosa. Amidst the repairs I needed on my former Subaru Legacy, I knew it was time for a new or new/used Subaru. I was referred to Nikki Zavala. She is an absolute delight. She is persistent- very helpful- honest- entertaining. She matched my intensity of my Realness by being that much more honest and Patient. I knew what i wanted; I did my homework. Getting the 2020 Subaru Impreza was the Best decision for me. My car is currently #1 in the Consumer Reports. Still waiting to hear from the Finance Manager, Jud. I think I'll persist until I can get an answer from him. If I had received an answer this post would have been 5 stars read more

Wonderful, full service, great personal attention and easy to wait for service to be complete. Expensive, yes but they stand behind their work. And they have courtesy shuttle to home, work with pickup back to the dealer. Worth the extra cost. read more

Absolutely love everything about Hansel Subaru Jay in service was so kind, personable, and honest! Linda with Shuttle service was wonderful! We had a great conversation in a 10 min commute. She's so kind & a great driver. I will continue to come here I love that they offer complimentary car washes, free water in the waiting area. Excellent staff. Everyone was focused and staying busy. I loved reading all the love letters from previous clients that have purchased at Hansel Subaru. Made my day stress free and full of love as it should be read more

Three years ago I tried buying a car here from Corey. I called him and left him voicemails 4 days in a row and never heard back from him, even though we had agreed on a price. I was dumbfounded, and leased my 2017 Outback from Marin Subaru. I should have written a bad review at the time but forgot. Then yesterday I had the following HORRIBLE experience at this dealership. Take your business else where - you will be treated better at either Marin Subaru or Napa Subaru. I had a very disappointing experience at this dealership yesterday. They tried using a bait and switch sales tactic to get me to drive an hour to them even though I was incredibly clear about numbers in advance of making the drive. Typical salesmen garbage. Even though I was as clear as possible on the phone, we were looking at upwards of a $4500 difference by the time I arrived. I also sadly waited an hour for this information as my sales guy was trying to make a separate sale (I thought we had an appointment). Paul, the manager, was so condescending I could not wait to write this review. He actually laughed at me and smirked when I told them they had wasted three hours of my day. read more

Okay, this is gonna be a long review, but I'm a first car buyer, millennial, and used to sell cars so I feel some people would appreciate this. initially made an appointment to check out a 2020 Forester at Hansel Subaru in Santa Rosa. I ended up setting the appointment up with Stephanie Vanherwaarden for last week, when unfortunately I felt ill and decided to reschedule for today. Stephanie was excellent in rescheduling and setting a new date with quick response time as well (even added a nice "hope you get well soon" in there). Anyways, I ended up going in today and was helped by Vern. Vern was super friendly and easy to talk to right in the beginning. I took a test drive, all felt good. Vern was able to walk my mother and I through the entire process, even with us cutting him off for questions, and do it with ease/no pressure. Then we met with Tom Ortega, he broke all the finances down for us and explained the service contracts (aka what the whole world/normal people know them as, warranties). Not only did he break them down, but ran numbers and gave us multiple options so we didn't feel confined/corned to a stern yes or no. I was able to build to what I wanted with no pressure to buy, giving us his examples from his families cars/warranties and their experiences. After 4+ hours, I had keys in hands and so excited for my new 2020 Forester. I'll do a follow up review once I use some of these warranties and drive the car more, but so far, I'm so excited to finally have MY OWN CAR! Thank you Stephanie, Vern and Tom! read more

A big shout out to Hansel Subaru for handling a air bag recall during this covid-19 shut down. I had made an appointment some time ago but my date was during the SIP order so I decided not to go. They offered to have someone come pick up my car, do the repair, and bring it back the same day. They had wrapped my steeling wheel and seat in plastic wrap which the guy offered to take off for me once he returned the car. Great job and much appreciated! read more

Purchased a used car with John Groth! He was great! Went above and beyond even sent me videos because I couldn't come in right away. I brought my 7 week old baby with me and the entire team was very accommodating! Helped me pack up the new car with my belongings, brought me snacks (cause I planned poorly), and Even gave me a private room to nurse! Wow!! Judson was fabulous too. Kind man willing to make a deal! read more

Where do I start? I still don't have my radio registered with star link as all certified preowned subaru are supposedly equipped with with a free 3 months of sirius xm. My sales person led me to believe that 2018 was the last year a manual transmission was available. My sales person told me as part of the certified pre owned program that I had new tires and wheelworks measurements say the tires are not new. My salesperson said that hansel was had taken the car in for 21k and put 2k into it including the new tires and at the sale point the cost was 23k. I was mislead of the availability of manual transmission years. Lied to as what was done to meet the certified pre owned standard and still cannot use my radio as it's intended. Also I've never received a call from the GM as promised. My salesperson also knew I had questioned the upside down position I'd be in driving off and sent me documentation stating I was in a positive position after tax and license... read more

I worked with Ben at the buy center for Hansel and I highly recommend him. He reached out to me about the car I was selling online and was very honest throughout the process. He got me to the number I was looking to sell my vehicle for and made the process very seamless. I would come back in the future. read more

Excellent service - ALWAYS. I come in for routine oil changes and I'm always greeted and offered a ride and pick up. The lobby has good WiFi, coffee, snacks and charging stations for electronics. Dogs welcome! read more

I love my Subaru and I bought it from a friend who use to work here. My opinion of this places has recently been skewed. I applied for a sales job here and was ok not receiving an offer. Then a few days later I came in for service and noticed something wrong with this place. IT'S ALL MEN WORKING. Even the receptionist was a guy! Now I'm starting to think I wasn't hired for to being female. All the workers here also have a very cocky attitude. The only nice, down to earth person I met was running the maintenance department. I'm glad he's the only person I will really have to deal with moving forward. Advice: bring in some diversity already! read more

Update: two days after my awful experience, David Long tried calling me. Originally he refused to give his name (probably didn't want to be called out on Yelp). He tried gaslight saying my car was worthless and was only interested about trying to make the deal. He had no interest in listening to my needs and eventually hung up. Called from +19196102666 read more

If you want to feel what it was like to buy a car in the 70's, go here. Slimy old school sales tactics. No thank you.

Best courtesy driver ever! I had to take my car in for a recall and Linda (Subaru Courtesty Driver) gave me a ride back to my office. She was amazing. Professional, polite, adept at customer service in a way you don't see very often these days. Thank you Linda for a great experience! read more

I just bought a barely used car and after the sale was complete, they gave me 1 key. I asked for the second key and the sales Rep told me that the previous owner hadn't returned it yet but he would let me know when it was returned. A week later I still didn't hear anything so I called. He said they lost the key. I asked for them to pay for another key because I need 2 keys. He said he could send me to the purchasing department. I told him that I expect them to supply the second key. It's standard and no one told me I would only get 1 key for such a large purchase, $30k. He said he would call me back and didn't. After 2 weeks of calling a few times and being put on hold, told they were busy and left messages that no one returned, i when into the shop. I asked to speak to the sales manager who asked me if it was certified. I told him I don't know. He looked it up and said that he isn't required to give me the second key. I told him it was Not disclosed to me not is it in the paperwork, that I Would only be getting one key. I paid a lot for the car and expect the second key. He said it costs $400 and he would split the cost with me. I told him it was The worst customer service. That it's wrong and he just walked away. I will call Subaru America to work out the key they owe me. I've talked to another person who had a terrible experience with Hansel and had to do that and they took care of her. Their reputation is on the line. read more

This review is for the parts department, which for the record is in a different building and is shared by all the Hansel dealerships that are clustered here. I was ordering a Subaru part, so Hansel Subaru gets the Yelp stars. Adam, in particular, is a rock star. My wife and I have a 1996 Subaru Outback. Although it is old enough to drink if it were a human, it has been a great, reliable car. We live in Oakland, and were on a long weekend in Guerneville on the Russian River. We brought our bikes on a roof rack. On the way up, while parking, my wife accidentally hooked a bicycle handlebar on a branch. The bicycle semi-miraculously was ok, but one of the roof rack cross-bars bought it: bent beyond usability. So now our bicycles are possibly stuck in Guerneville without a way to get home. By far the best option is to replace the crossbar; the other possible alternatives are buying a whole new roof rack system ($300+ maybe), or leaving the bikes and making a second trip. I looked on eBay, and there were several crossbar sets available, but all in places like Colorado and Connecticut; they would arrive next week, and I needed one in the next three days. Enter Adam. I called and explained the situation. This is on Friday. After figuring out the correct part, Adam said Subaru only had thirty of them left in the country and he wasn't sure he could get one by Monday. My wife and I decided we could stay one more day (we'd been planning on leaving Sunday) and paid to air freight one -- $99 part plus $25 overnight shipping, which, considering it's a 21-year old part, seemed fairly reasonable. I once had a Honda dealer quote me $750 for a new seat on a 15-year old car, saying "well, there just aren't that many of them anymore". However, after we hung up, Adam then found the only one of these crossbars in the state of California, somewhere in South Bay at another Subaru, and made a deal with that parts department (which was holding it for a customer, who hopefully didn't try to pick it up that Saturday morning) to air freight them the one from Subaru parts HQ on the East Coast, and overnight him the one that they had. I ordered the part at like 4pm on Friday, and Adam called me to tell me he had it at 10am on Saturday -- like 16 hours later. We actually had some German relatives visiting, and over the course of the weekend we discussed the various pros and cons of living in Germany vs living in the United States. One of the items in the "pro" column for the USA was customer service: people who work in service industries will do a few extra things for you. Adam perfectly exemplifies that: he would have been doing his job to just order the part and have it show up on Monday and be like "Sorry can't get it sooner", but he went ahead and made a few more calls to make it happen faster because he knew that would make a difference for me. Thanks Adam. read more

Hansel Subaru - Adam got me this roof rack crossbar replacement part, for a 21 year old car, in sixteen hours, for only $25 extra shipping. Awesome! - Car Dealers Near Me - Santa Rosa, California

Nick was so extremely helpful and kind! He let me know whenever they got in a model that might be of interest and was patient and accommodating. He is very easy to talk to and is friendly. There was no pressure on either behalf which is always refreshing at a dealership. I settled on a 2012 Lexus. The process was seamless and now I have a car that I like! Thank you very much Nick! Happy to have met and worked with you! read more

GREAT CUSTOMER SERVICE provided by ALI ...i stopped by on an early sunday morning before they opened to "window shop" since online doesn't cut it (imho) but when i pulled up 2 hours before opening, ALI was at his desk...i tried to dodge him since i just wanted to look but he gently came out & asked if i needed help - no pressure or pushiness...he left me alone in my perusing but before i left i got his card...a few months later, ready to buy a new car, i didn't hesitate to call him for help...he is knowledgeable about his inventory/business and is relaxed in his approach & tho we have a chip shortage & i had to have my car custom made, he still tried to search for a match for me to expedite getting me into a new car! we will DEF refer him to anyone looking to buy & hansel is a top notch pro dealership with good management & finance team! read more

Service advisor Brian Stegner and shuttle driver Linda Worthington are absolutely a pleasure to be around and to do business with. I brought my 2019 Subaru Crosstrek Plug-in Hybrid to Hansel because my cruise control would fail intermittently. Brian greeted me warmly as soon as I appeared in the service department. He patiently and carefully listened to me explain what problems I was having with my car. He completed my Repair Estimate quickly and set me up with Linda for my free shuttle ride to work nearby. Linda was very friendly and offered great conversation during my ride to work. Thanks so much, Linda. Brian then set me up with a free Uber ride from work back to the service department to pick-up my car. When I arrived he let me know that they had diagnosed my problem as PO452 EVAP SYSTEM PRESSURE SENSOR/SWITCH CIRCUIT LOW. They recommended the replacement of the electronic vent solenoid valve and both hoses. About a month prior I had visited Hanlees' Subaru in Napa for the same issue. They came up with the same diagnosis but gave a different recommendation. They recommended the replacement of my battery for $300. So, I took their recommendation and bought a new battery for $300. However, my cruise control continued to fail intermittently. On the contrary, Hansel's recommendation would cost me nothing since it would be covered by the factory warranty. But they needed to order one of the hoses, which would take about a month to arrive. So, I brought my car back in a month, and, again, Brian took great care of me. He set me up with another free shuttle ride to work when I dropped the car off. He later called and said that the car wouldn't be ready until the next day. So, he set me up with another free Uber to back to the dealership, which is right next to an Enterprise Rent-a-car. He set me up with a free car rental. The next day I picked-up my car and returned the rental to the dealership. Brian took care of returning the rental to Enterprise for me. It has been a few weeks now, and my cruise control hasn't failed once. If their recommendation had been incorrect, as was Hanlees', then my cruise control would have failed intermittently several times already. As it did right after Hanlee replaced my battery for $300. So, I have concluded that Hansel's fixed the problem. And I am so grateful. Hansel Subaru has more than earned my loyalty. read more

I received a notice from the DMV that I couldn't renew my registration until a recall was taken care of on my Subaru. I usually avoid the dealer but took my car in to Hansel. They fixed the issue at no charge in a timely manner, and also diagnosed a leaking sub pump that they also took care of at no charge because my 6 year old car was still under warranty. They gave me a loaner car plus 3 free months of Sirius radio as a promotion. Customer service was excellent. Thanks Hansel Subaru. First rate. read more

If you could put less than one star I most definitely would. Just bought a car less than a year from Hansel Subaru and right off the bat they were very hesitant on giving the full story of the vehicle and took advantage of my age. Shady, pushy, rude, and deceptive are great adjectives to describe this dealership. They withheld documents and didn't want to prove the work they had claimed to do on it. Long story short, the radiator just broke because they neglected to replace an old and worn radiator prior to purchasing the car and covered it up with a new hose and clamp so it would appear newly replaced. I brought it into them because no other shops had availability for a while, and they then tried to quote me $1,000 for repairs on a $100 part, and then $6,000 more for a head gasket, and o-rings when there was no signs of any damage in those areas. Basically, they tried to quote me close to the same price as I payed for the car itself in repairs that they couldn't even articulate the reasoning behind. I got alot of "ums" and "not sures" and most definitely a lot of attempted persuasion into spending $7,000 on a car I just bought for damage that didn't exist. The worst part is I took it there a week prior for new headlights and they did an inspection as well and all that was noted was a dirty cabin filter and that throttle cleaning may be needed soon. Definitely will never return for anything even as minimal as an oil change and will purchase my next vehicle from ANYWHERE but here. They are the definition of scam artists. I got it fixed for $300 down the road and I couldn't be happier. No problems since and it's been 4 months. read more

Hansel Subaru installed a Starguard GPS device on the new Subaru I purchased BEFORE I purchased the car. That was for their own protection in case of theft from their own dealer lot. Before signing the sales agreement I was told all the things that Starguard GPS can do; locate my car in case it was stolen, or if I couldn't find it, and it would save me money on my insurance. The price was $599. I purchased the Starguard GPS. They neglected to tell me that the Subaru I was purchasing ALREADY HAD A GPS TRACKING DEVICE THAT COMES WITH THE SUBARU - called Subaru StarLINK. After coming home and activating Subaru's "StarLINK", which is built in with the Subaru, I found it did all the things that Starguard GPS does. HANSEL SUBARU KNEW THIS!!!! What they did is try to pass on the cost of their Starguard GPS tracking device on me. Nice try Hansel. I got my money back. Shame on you! read more

Big thanks to Nick for all his time today. He was super helpful, knowledgeable, and patient. Answered all of our questions and was very professional and personable. 10/10 recommend read more

Stay away from this place or they won't stop calling you. I had to block one number so they started to call me on a different one (and text)