Black Owned Cigar Shop!…read more Went in and grabbed a few sticks for my lady and I. Nice laid-back vibe. Seems to be a "Where everybody knows your name" type of place. Guys sitting, smoking watching the game. Staff friendly and helpful. BYOB and you're welcome to sit, smoke and chat with the fellas.

Friendly and knowledgeable staff. Always willing to assist and recommend. Takes time to listen and…read moreeducate

Terrible experience,don't buy hookahs here they sell damaged products and refuse to refund…read more I bought a hookah and it was broken from the inside and didn't work at all (I'm from the middle east and know my hookah) Owner words "next time you buy a hookah check before you leave the store"

Owner lied on the phone about having specific papers I requested, drove 25 minutes for him to try…read moreand sell me common papers. Small minded sales tactics.

This place is great - Michael is such a cool dude who is super knowledgeable and just a super cool…read moredude. Weird (in a good way), fun vibe

Great Staff! Great Selection! .. Michael & Trina are super helpful and always lead be to a great…read moredecision ... Great store PLUS they're always nice to my dog Maisey! Warning! - Trina is so hot you won't be able to think straight for 2 days!

Very clean, chairs are nice. The selection is huge or diverse but it has the classics, Davidoff,…read morePadron & Fuente

The distinguished lady at the front had poor customer service when I was looking for a specific…read morearoma of tobacco. She was very short in her offerings and had a "you can take this or that" approach. She even laughed at me, or at least scoffed, as I asked what her closest option would be to my tobacco I brought in with me. I didn't feel welcome nor accommodated for my first ever visit in by her. My overall takeaway from her service and demeanor was "we don't have that, oh well". She didn't even offer for me to smell the offerings they DID have if I found something I might like instead I had to take it upon myself to open the jars and see if my visit could lead me to a purchase of something I enjoyed. I asked for a covering for the tip for my pipe and she was slightly more helpful but I had to ask and ask about how to apply it (once again, very short in her delivery and I'm a novice so would like to ask the professionals while I'm IN the store). And when I asked about a tamper tool she did briefly explain the difference in their 2 offerings but quickly put it back in their display jar and closed the lid. I felt like she was verbally and with her mannerisms kicking me out. Maybe she had a bad Christmas, so I wish her a much happier New Year. In STARK CONTRAST;however, the man with the kind tone, blue eyes, and long beard/hat was much more accommodating and helpful to where I was at on my journey as a beginner pipe user. I did appreciate his demeanor and explanation of accessories for my pipe. He also offered me a brochure on pipe smoking and was sympathetic to my niche tobacco search. So I did purchase some accessories from him for his helpful demeanor and kind customer service. Overall unsure if I would be back or recommend this location to others. Maybe it was an off day after Christmas ‍

I have lacked everything I got from these guys. I"m not expert on weed, but i"M 77 years old and…read morehave been smoking since 69 "Vietnam". My advice to Blackrock is to keep doing what you are doing and you will have my business.

I ordered a vape online from these guys 3 and 1/2 g wasn't even close to being 3 and 1/2 dams. I…read moregot 2 Grand Vapes that lasted three times as long as it did. I don't suggest you buy anything from these people

I've been coming here for the past 5 years. The atmosphere is always awesome. Customer service is…read moreexcellent because everyone there is knowledgeable about every item they carry. They have a huge selection of products and if they don't have what I want when I need it, it will be there in the next couple of days. All in all, I try not to go anywhere else because they accommodate just about everything!

Trevor is so helpful! I love this place, they carry Lost Mary and elf bars, great selection and…read morestaff is super helpful

I don't often feel inclined to shitpost a store for one bad employee, but the night manager Ashley…read morehas brought me across the threshold. My question to Ashley was "what is vape flavoring made of?" Her only reply was "it is flavored with PG."  Good 'ole PG - the colorless, odorless, virtually tasteless liquid, happens to be the Everlasting Gobstopper of vape additives.  The appropriate answer would've been, "I don't know, let me find out from someone."  I tried politely rephrasing this simple question twice over. This one tastes like blueberries - is it made with actual blueberries, I asked. "It's just PG blueberry," she said.  Then she tried insulting me by asking if I could  "name the thousands of chemicals in an American Spirit?" ...an irrelevant and factually innacurate assertion about my favorite cigarette.  "PG is approved by the FDA, if that makes [me] feel better?"  It doesn't, because my question wasn't about the laughable safety standards of the FDA, whom also regulate cigarettes and toxic food pesticides. PG is so magical, so "coolio," as Ashley would say, just before she fills up my fiancé's vape to "get it nice and juicy for [him]."  With side-eye, she then asks me if she should stop mixing my order? Too bad she didn't want to make it nice and juicy for me, too. She's here six days a week, folks, including tomorrow as mentioned to my fiancé, when he said he'd probably be back for the inevitable replacement vape. She's very available in case he wants to come by and hear her golden nuggets of wisdom.  Someone should notify her the coquette nit-in-booty-shorts sales tactics are for the strip clubs and gullible single dudes.  Ignorance is forgivable; an ignorant rote response, overt with wrongfully held condescension, is not.  She was so rude, sassy, and weirdly flirtatious with a taken man. Her complete deficit of professionalism was the first thing he noted when we stepped out of the store. It wasn't just me. Food grade flavor additive is mixed with a PG base, Ashley. "Knowledge is power," as she had patronizingly reminded me. The shop itself is nice and has a robust and tasty flavor selection. The other staff I interacted with were pleasant. A mistake was made by letting this chick represent a product meant to be consumed by adults.

I'm a long-time vaper. I started in 2009. I have worked at a vape shop. I know this industry fairly…read morewell, and have had a lot of experience as a customer. Recently, I have had a hard time finding a good vape shop. There's a LOT of vape stores here in the Austin metro area, and there are a lot of good vape stores. Some deliver. Some have great stock. Some have really friendly, knowledgeable staff. Some are clean and well kept. Some are well organized. It's hard to find a store with several of these attributes at once. There's always a sacrifice. While I don't know if Cloudhouse delivers, they certainly earned by business. The store is gorgeous: clean, well stocked, and well organized. It *smells* right - that mix of vape flavors mingling in the air, but it's not heavy or overpowering. The staff are great. Patient, knowledgeable, and full of useful recommendations. Alyssa helped my girlfriend a week or so ago when she went and grabbed me some juice and coils, and then helped me today when I needed a new tank and or order a new mod. The one I wanted wasn't in stock, but there were a LOT of mods in stock and on display. I wanted something they had sold out of and would be getting more of later. I got juice, a new tank, and a pack of coils for a fair price. Their selection of both premium and house juices is vast. I'm sure there are places that have more, but not one I've run across in the last couple of years. I am very impressed with the quality of their house juice - the flavors are amazing and fairly priced for the quality. Well worth visiting and shopping at. Their parking lots is small, and it's hard to get up to the door if you have mobility impairment, but it's worth the extra work to trudge up the ramp. Once inside the store, there is more than enough room, and plenty of comfortable ways for anyone and everyone to get access to products and assistance. I am very pleased with my experience there.