Facility is very "homey." Staff are very friendly and courteous. My papa is hard of hearing and…read moreonce the staff realized that, they had no problem projecting their voices so he could hear them, without me even asking. Greatly appreciated. Dr. Rhee did a fantastic job of explaining the surgery process and what would be best for my papa. After the first eye surgery, my papa was convinced that it was a good idea to have it done. He wouldn't have been able to renew his license this year or let alone drive without the success of this surgery. Thank you Hawaiian Eye Center.

Dr. Steven Rhee's response was wholly inadequate. It was unnecessary, unpersuasive, and failed to…read moreresolve any aspect of the situation. His conduct reflects a clear lack of interest in addressing a serious operational failure within his practice. As anticipated, his response relied on the same pattern of excuses and justifications he presented on the morning of December 13 at his Hawaiian Eye Clinic in Wahiawa. Dr. Steven Rhee had more than twenty-four hours to contact me and address the incident in a calm, professional, and non-confrontational manner. He failed to do so. This failure indicates an absence of accountability, as well as a lack of regret or acknowledgment of what occurred at his Wahiawa clinic. This entire incident was preventable. It arose from a failure to ensure that front desk personnel on duty the morning of Tuesday, December 13 were properly trained to interact with preoperative patients who are, by definition, often anxious, vulnerable, and physically compromised. I was in precisely that condition. The situation escalated only after his staff demonstrated negligence in handling required paperwork, which was not available at the scheduled start time of my 8:00 a.m. surgery. Under those circumstances, my response was a direct consequence of both the operational failure and my medical condition. The refusal to invest in adequate staff training, particularly where patient care and preoperative procedures are concerned, constitutes a systemic failure. When staff commit an avoidable error of this magnitude, they are obligated to respond with professionalism and corrective action. Instead, they abandoned professional standards. My reaction does not justify or excuse that conduct. In this instance, the patient was a disabled American military veteran, an individual who previously served in defense of the United States, its citizens, and its national interests. That fact heightens, rather than diminishes, the expectation of professional and respectful treatment. Dr. Steven Rhee's failure to correct his staff during the incident, and his decision to align himself with their conduct, is significant. It demonstrates a disregard for the patient and undermines any claim that patient care is his primary concern. The evidence supports a different conclusion: that financial considerations take precedence over patient welfare. If Dr. Steven Rhee genuinely prioritized his patients, and particularly disabled veterans, the conduct observed would not have occurred. There would have been no excuse-making, no deflection of responsibility, and no hostile or unprofessional behavior. Instead, the situation would have been addressed immediately, competently, and respectfully, restoring order and allowing the scheduled surgery to proceed. As a direct result of this failure, I did not receive the surgery for which I had waited nearly one year, despite the significant time and effort I invested in preparing for it. On the morning of Tuesday, December 13, at approximately 8:50 a.m., I was dismissed and sent home by Uber by the administrative head, identified as "Jocelyn." This incident represents the most severe failure of healthcare delivery I have experienced in over sixty years.

Dr Tanaka and his staff exceeded all my expectations. It was my first time seeing an optometrist…read moreand he explained each step of the process with in a way I could understand. He made sure to ask if I had any questions and could tell he really cared about my health. If you're looking for an eye doctor, look no further! Dr Tanaka is extremely personable, knowledgeable, and provides compassionate care! Thank you Dr Tanaka!

After trying several eye doctors many years ago, I felt most satisfied with Dr.Niitani. She has…read morebeen my constant for over five years now. Her office is tiny, somewhat dated, but yet equipped with new machines. Parking is shared with other offices but has never been a problem. I can always count on her efficient staff with reminder calls and answering any billing questions promptly. What I appreciate the most is over the years, Dr.Niitani has always gave me options with different brands of contacts at different price points. She has never tried to up sale and has given me several trial contacts to make sure I got the best bang for my buck. I highly recommend her office to anyone looking for an optometrist.

I am extremely Happy that my Family & I moved Eye doctors! From beginning to end on every visit,…read morephone call I've received nothing less than professionalism, care & acknowledgment. Their staff is top notch and really knows how to make you feel comfortable. Anytime when you think about going to the "doctors" in general, you just don't want to. But their staff makes you want to come back. If you are hesitant don't, their policy and procedures that are put into place is great! My daughter who is 7 just got a "real" eye exam today and she was not scared. The doctor helped her understand why she needs to use her glasses daily. Thank you guys for all you do!

Amazing staff and providers. Shout out to the lady in front left side, i'm not sure of her name but…read morethank you for being so helpful and scheduling my mom an appointment the same day we called! We really appreciate it.

Dr. Matsuyama is great and very polite. She asked questions about my day and really made me feel…read morecomfortable at my appointment. So is Kelly she assisted me with a problem I had. I scheduled a follow up appointment and was even provided a reminder card. But found out the appointment was never scheduled. She helped me with scheduling a new one. I also had some questions about my previous appointment and she helped me with that as well. I tried to contact the Honolulu office and whoever answered the phone was very rude and seemed like they didn't want to assist me. I really suggest anyone that needs eye care. To visit there Aiea office the staff ifvery helpful and friendly.

My friend has done LASIK surgery at Hawaii Vision Center before so I decided to have a free…read moreconsultation with them.. Once I submitted their online form, I got a call back and Robert left me a detail message including pricing. He said to go in for Aiea location. The day I went in, the office looked really cluttered and unorganized. I saw muliple personal items of the staffs just left around in the office... When I was doing the eye exam, I could not see well on one eye, was wondering why....then after a while I figured their machine lense was dirty, and I had to tell the Dr. it was the lense. I have never had that happen to me at an eye doctor before. The price I got over the phone was 4100 dollars for military dependent. My friend who was also a military dependent at the time paid 3800 for both eyes. I negotiated with the Dr. and he said he could do it for 3900. A month later, I got a bill for thier FREE consultation priced over $240. I was stunned because on the website it said free and even the day of the consultation, I made sure with the receptionist as well. (Matter fact I have never seen any eye doctor who does not do free consultation for lasik). I called the office to have the matter corrected numerous times and the lady who is in charge of billing never picks up her phone so I left voice messages every time, yet NEVER calls me back. I went on their website again and they clearly say free consultation. On top of that, now I found the price list for lasik and they quoated me higher price than what it is listed on their websited even after the negotiation. This business is a scam. I would never ever get anything done here if I were you. I totally believe the one star review someone else left about this Dr. office.

The care we received was good. It's just the wait time. I thought the first appointment was just…read morethey got behind. We waited over 2 hours! Now today our appointment was for 3:00. I'm still in the waiting room at it is 4:45! It's horrible especially for the person giving the ride. I would give the procedure a 5. But I subtracted two pints for the outrageous wait time!!!!

I've been with McMann eye institute for a few years and have received quality care and…read moreprofessionalism for the entire time. They can get busy but never does the level of care drop.

Reffered to Dr Wong by my past Opthalmologist who stopped her practice. I needed to see an eye…read morespecialist for ER follow up due to an eye injury. His office fit me into his daily schedule on short notice. Office staff & Dr Wong are professionals at what they do. No regrets here.

My dad found a new ophthalmologist because his Aiea staff is rude and sassy. I now go to the Ala…read moreMoana office because of his Aiea staff.

Walking into (Year) 2020 with 20-20 vision!…read more Dr.Alonzo is the best in the eye game! I came in for my first eye exam, just a check up. Doesn't hurt to have it checked even though I don't have any issues. Yet secretly I kind of want glasses but I passed the exam.... had to be honest, I couldn't help it! It was a smooth process, from calling to schedule an appointment, to signing papers and getting the exam. I was still nervous though! I thought I had to get my eyes dilated and experience blurry vision, that's scary! But I guess I didn't need too.. The second reason I came was because I work with multiple computer screens at work, I wanted some blue light glasses. I had some pairs in my Amazon cart, but I just couldn't trust. Doc prescribed me, I tried on multiple frames, found the perfect frame and checked out. But now I have to wait patiently, gritting my teeth, for it to come in! I'm excited!

I would have given five stars to Dr. Alonzo but I would give zero star for his staff most…read moreespecially for Lyn. Lyn was very rude and unprofessional.I had the worst customer service experience from Lyn and the other staff as well. It was a scheduling issue so I requested for a call back from Dr. Alonzo but Lyn and the staff kept putting me on long hold and didn't even attempt to resolve the issue.

As a patient of theirs for the majority of my adult life, I've always been very happy with the Dr…read more Ichimura and Dr. Ozaki. They're kind, always willing to explain the tests, processes, and results so that they're easy to understand. The office offers tons of glasses options and the staff are always willing to answer any questions you may have about lens options and how they can work with your insurance to help you upgrade your glasses or make adjustments. Appointments can sometimes be a little hard to come by as they have serviced the Mililani community for many decades at this point but it isn't much of an issue if you plan ahead. They're always very flexible when it comes to immediate need as much as they can. If you want to find a community based caring pair of doctors, you should definitely become a patient of theirs. There's a reason why so many in the community have chosen this office to be their own.

Dr Ichimura is sincere, caring and is a professional in her profession. Without hesitation I will…read moreand have recommended her to anyone seeking a most professional, knowledgeable and experienced optometrist. Her office is well equipped and organized! You will not be disappointed with her or her staff!