One of the few pick and pull yards Been coming here for decades You have to ask how much a part is before pull yourself and bring else you'll pay as much as car-part and waste your time Staff has been decent to me but have to know who to talk to. If you get the wrong guy they can definitely have an attitude but can't blame them if you see the kind of characters that are there (customers) Years ago I forgot my tool box in the office, I called them and Willie grabbed it for me. Most places would have played stupid and kept it but he did the right thing and I gave him my old Corolla as a thank you. They typically have what I need and if not can call in advance. The bad reviews are because the customers suck and the staff are used to dealing with them in an appropriate manner read more

they'll sell you bad parts, you pay before you even see it and then they'll charge you a 35% restock fee! very shady and dishonest business!! read more

Bought a steering box here./ I was sent the wrong one. When I tried to return it aguy that sounded like a crooked car salesman told mew his "tech" said it would fit. I needed a splined shaft. they sent me a nonsplined shaft. Paid a lot for shippiong and would not retrun the shipping. read more

I went for a simple lightbulb socket, I know they had it and the kid with the smug attitude is telling me that they have it and it's $170 I wanted to have it today because it was important for inspection , Subaru had to order it it cost $5 with tax why do the have such bad customer service? So many bad reviews and they don't care? read more

They are scammers, they buy the part and give you the wrong one and then you go and return it and they charge you 35%. That's a piece of shit for an auto part. read more

Drove 2 hours to purchase a door and wanted to inspect it first to check for any damages that might not have been visible in the pictures. However, the workers wouldn't let me see it unless I paid for the cost upfront before even buying it. Very unprofessional. Would not recommend this place. Waste of time read more

Jim is a joke worst place ever he was wrong I proved it to him he still charger me a restocking fee for a wrong part stay away I hope the business folds if he's the owner read more

This place isn't as bad as people put it out there to be, I was in need of a windsheild for my car and so I purchased one over the phone, the guy was very helpful sent me everything I needed and I got the windshield pulled and shipped for 143$! This place is amazing read more

These guys are scammers period stay far away. They lie to you about having the part you asked for then sell and ship you wrong parts or different number parts then when you bring it back, they charge you a restocking fee of 35%. They make money off you no matter what and you get screwed. It is a scam period. You are all warned. read more

If you are one of the people who take these reviews seriously, I will tell you that the worst decision you can make is to buy here, they sell parts that they know are broken and they sell them to you anyway, be very careful with them!!!! read more

Hello everyone, Why doesn't Yelp allow us to post a negative 5 star review? if they would, this business would certainly deserve it. It is possibly the most disreputable business I have ever dealt with in my 60 years of life.. I was in need of a seat for an older car that I'm in the process of restoring. I found one listed on the web through car-part.com, an organization that has parts available from hundreds of individual used auto parts businesses around the country. Through this website Harbor listed a replacement seat with a price of $150.00. I went to their place of business and asked to see the seat before purchasing. I was presented with a few photographs of the seat on a computer screen but the photos didn't show the entire seat. The photo showed half of it and it wasn't the half that typically wears from use. At this point I wasn't sure that I wanted to do business with them. I asked for the price again and was told it is $175.00. I pointed out that ton-line price was listed as $150.00. The guy said "Oh! Let's see, the total price is $189.99 plus tax." I said "What? You posted $150.00 on-line". He said "It's $150.00 plus $39.99 for pulling the part. At this point I decided to leave and give another shot at phoning other parts stores around New England. No luck. I Called Harbor to ask about purchasing the seat but asked if they would at least show a photo of the entire seat base before purchasing to be sure it was actually in good condition and was told no. They claimed that "they don't have time for it. If you want the seat, then buy it". It's an old car. What do you expect?" This business wants you to pay for a product sight unseen and if you don't like it then tough luck and if you do make the purchase and receive a bad part then tough luck too. you can't get your money back. the best that they'll do is give you a store credit minus a 25% restocking fee. Oh! Did I mention that they are rude and insulting? I'm continuing my search for a seat. read more

I was told a long time ago that if I did not have anything good to say about somebody, not to say anything. So, I will not say anything about harbor auto parts !!! Nuff said. P.S. I GOT SCREWED WITH ALL MY CLOTHES ON !!! read more

Unless you want to get robbed, don't go here!!!worst decision I made! Ended up spending more than what a dealer would have charged me for new parts."watch out for excuses, the moment their either confused or can't find ask for your refund' state of mass ensures you!! Worst service ever!! Just trying to sell what they have!!!! read more

This is my second time dealing with this place. They are absolute joke. First time ordered a set of Audi seats. Paid in full and they said they will call me... Nope, I had to call them every 2-3 days to see what's going on. Always excuses. At the end after 3 weeks they admitted that their mechanic cannot remove one of the seats and returned my money. Second time I ordered door cards. One of them was missing the window buttons. Where are the buttons? Oh, we will sell them to you separately for $50. Why you didn't disclose that you will remove half of the assembly before you took my money? Oh, you din't ask... And while I was paying for it another customer picked up his part. Center console for his Lexus. The leather part was damaged beyond repair. He complained and they only said. Well, you need the cupholders out of it. You didn't tell us you need everything to be perfect. I only went there because they are the closest to me junk yard. I would prefer to travel 50 or 100 miles to any other yard than go back to this place. read more

They had a picture of a silver bumper on their website. I called them at 9 AM to verify that specific bumper was still in stock and they confirmed. The lady on the phone also told me the order would be ready in the late afternoon, same day I called them. So, I drove all the way from NYC to Lynn, MA to pick it up in person because I was excited for an A-graded bumper replacement. Once I got to the store at 3:50 PM, they told me the silver bumper was missing from the car. (:o) They also told me that the bumper might have been stolen from the lot. After a half an hour search, they finally brought me the same bumper I needed, but it was a blue color. At the end, they insisted the silver bumper was stolen and suggested me to paint the blue one silver. I was speechless and simply drove back to the City empty-handed. So, what have those guys done during the day? At least, they should have called me as soon as they found out the bumper was missing. That way I could U-return to the City at somewhere on the way and minimized my losses (Gas, toll, food, etc). Apparently, they did not. A business sells parts online, but it does not actually have the part in the inventory. Still, they charged my $. How does it sound to your guys? I should have read through the Yelp comments for this scam yard. read more

I found this junkyard by happenstance while passing through Lynn, Mass. Today I was looking for a tire for a spare and wanted the same brand and model that are currently on my car. Since this yard is close to where I live I thought I would look there first. They have a parts search module on their web site amd sure enough they had the exact tire I was looking for. I went over there to check it out. I told the man at the parts counter I would like to examine the tire and he told me that he wasn't going to have somebody get it unless I wqs going to buy it. He brought up some pictures on a computer monitor but they were of little use in determining how much tread was left. I carry a tread gauge with me and asked him if someone could just measure the tread. He refused. He then told me that the price was $50.00 plus sales tax and a $3.00 "processing fee". So much for great customer service. They can keep their lousy tire and their "processing fee". I didn't get to see the Bat-faced girl but the joker I dealt with was enough for me. Zero stars. There are a couple good yards in N. Billerica MA. read more

If i could give this place NEGATIVE 5 STARS I WOULD . This place is the worst business i have ever dealt with !!! THEY SOLD ME THE INCORRECT PART NOT ONCE BUT TWICE . I've lost so much time going back and forth and the man in the front was extremely unhelpful and rude !! I have store credit and yet still won't ever come back that store credit doesn't mean anything when i tell you i will never shop call or have anything to do with this place . SAVE YOUR TIME AND MONEY . THEY MADE IT SEEM LIKE IT WAS MY FAULT ABOUT THEM SELLING ME THE WRONG PART ‍ read more

The biggest smart asses I have ever dealt with. I purchased a transmission on Thursday and they said it would be ready to be picked up on Monday and that they would call me. So I call on Friday afternoon (at their recommendation) to see if they were able to get to it. Yes, they are working on the transmission...we'll call you when it's ready. They finally called on Wednesday complaining they didn't have a bill of waiting for the shipping. SO when I call on to clarify the problem the guy is a total jerk and calls me a liar and that I don't know what I'm talking about. Bad customer service! Do not deal with these folks. read more

I had to select a star so I chose the lowest possible amount. You deserve zero stars. Where do I even begin with this dump. I called in earlier in the week about getting a buckle for a 2005 Chevy Tahoe. They told me they had one on site but it has to come off of a vehicle so there would be a little bit of time involved maybe half day to a day. They also told me I had to come down and pay in advance for the part and they would call me when it was ready . I thought this was shady but I went with it . I understand that with bad weather that causes delays, however, only one screw had to be removed to remove the part I was looking for and it took them till the end of the second full day to call me back. Upon my arrival I presented them the receipt. After a few minutes the kid from the desk comes out with a part that looks sort of close but it's definitely not my part. I tell them this. The older guy there who seems to have a hair across his ass kept making different excuses for why that was the right part and telling me what I could change about the part they gave me that could make it into the correct part that I wanted. All I wanted was the correct part I paid for in advance sight unseen. I go out to my truck just to make sure and of course it's not the right part the Buckle is too short and the seat belt doesn't even fit into the receptacle. It's Rusty and also missing its plastic cover. They never told me this over the phone or when I was down there paying for it. Forgetting those facts I still went in and said regardless this is the wrong part and I refuse to pay for it I would like my money back. They told me there's no cash in the register when I paid them 45.50 in cash. They told me the only way they could refund me is if I give them a debit or a credit card. Now excuse me but would you give someone your credit or debit card if they had just lied to you over the course of 2 days and swindled you out of money? These people are a complete joke they are rude and they have no clue what the hell they're doing. I submitted a report with the Better Business Bureau for sure yesterday and I will be following this until I'm paid back my money the way I gave it. In cash. This whole situation is especially aggravating because I can't get my vehicle to pass a safety inspection because the passenger can't Buckle themselves in. It is a safety issue. Don't try to save a couple bucks like I did it just go and buy the correct part from someone who knows what they're doing and avoid this piece of crap business. read more

This place is a total joke. They expect you to pay for and purchase used parts site in seen! Are you kidding me??? Then if you don't like the part they charge you a 25% restocking a charge! I was looking for a door and all they could show me was a picture on the computer of a door. It said the door had lower damage to it but the picture conveniently cut off the bottom of the door with damaged area? I drove 45 minutes to get to this place and never even got to see a door. This place is a total joke and so was the guy behind the counter. The three people in front of me all left disgruntled and then It was my turn and I left the place swearing! The absolute worst experience with a used parts dealer and customer service in general. STAY AWAY!!!!!! read more

i used them 3 times all 3 times the parts wear junk I got a used rim from them it was so bad the tire balancer can not banlance it Call them and they wear so bad to me I BY USED PARTS ALL THE TIME FROM LKQ AND SO ON NEVER GOT FEED BACK LIKE THIS BE FOR read more

If I could give negative 5 stars, I would. They will not let you look at a part (that's already off the car) before you buy it. This means you are never going to get your money back if it's the wrong part. The bat-faced girl working the counter must have learned how to rip people off at a young age. They don't even care if they get bad reviews. Avoid this place. read more

went there to buy a trunk lid for my car. the woman in the office said they had three. with three different prices due to different levels of damage. I chose the most expensive brown one because it had no damage listed. Paid. Everything was cool... half hour later a guy brings out a blue trunk lid with a couple dents and some rust. I tell him that's the wrong one and show him my receipt that says I paid for the dark brown one. he says he got the one they told him to get. I go inside and inform the woman at the desk that it's the wrong trunk lid. apparently they can't find the one I wanted... The blue one is okay with me if they refund the difference in price. the woman seems okay with this but tells me the computers at slow and goes out back. suddenly some man comes out all pissed off at me for not wanting the part... Tells me he'll refund my money and throw it the F*ck away... I say no it's fine I'm happy with this one, and only want the difference in price refunded... He tells me they are all the same price and either I want it, or he'll refund my money and throw it the F*ck away. I would have been happy buying this trunk lid at the price they told me it was, but was not about to pay a higher amount for it because they couldn't find the part I paid for... I will never go back here again. I mean I still need a trunk lid. I probably could have been talked into taking the blue one pretty easily by a nice person, but if somebody starts a conversation yelling and swearing at me, I'm done. read more

They request me to pay for part before I able to see, I asked What if the part no good - the answer no worry - you have 30 days guaranty. The part no good, and they do not have another one and do not take returns. I bring a part back and no money and no part. Very risky business. Thieves read more

Wow, 23 one star reviews. You guys are worse than the cable companies. From my experience your reviews are well earned.

Got my headlight in 4 minutes. Charged extra $6 for processing which was not disclosed anywhere and presented as tax.

I bought a used part from these people. They sent the first part UPS. It was junk, previously repaired and the inside was broken. I asked them to make sure the adjusters were good, they were not, they were glued and non functional. Called to tell them this, they would not send another one because they feel it would break in transit. I drove 45 minutes north to this salvage yard and dealt with a man named Jim. He got me another headlight. The second headlight was also repaired and junk. Again, the adjusters were glued and non functional, absolute piece of junk. Jim told me it was a used part, it is off a 1998 car, what did I expect. I informed him I expected a part that was functional. He refused a refund and stormed out of the office. Totally unprofessional and they sell junk parts. Do yourself a huge favor and stay away from this place. read more

This place will rip you off. I bought a a fuel neck for a 97 Mercury Marque there. It was a Tuesday and was told I would receive a call when it was ready. On Thursday I called them because I hadn't heard from anyone. Yes, it was ready but I had to call them. Second I took the part that next Monday to a place in Malden to have it installed. After the old one was removed it was noticed that that one I got from Harbor wasn't even close! I called Harbor and the "Owner" tried everything to convince me it was the right part. The place I took it too has been in the business for 30 years and knows his stuff. Clearly it was the wrong part. Now my car is torn apart and the old fuel neck can not be re-installed. The shop that has my car called another used parts shop and got me the right part cheaper too. I paid $109 at Harbor and got the second one at $75!!! I called harbor and told them I would be returning the part because they gave me the wrong part to start off with. I get there and the guy at the counter tells me there is only merchandise credit!!! I paid for an apple and got an orange!! The owner comes out ( I have both the old part from my car and the part they gave me on the counter) and still tried to tell me that it should fit. I look at the invoice that they gave me when I purchased it and it says "97 Crown Vic" on it!!! He tries to tell me that it should still fit that it looks close! I have a 97 Mercury Marque! he would not credit my card back. I have my bank involved now. I have contacted the BBB too. I will take him to court if I have too. I have an auto back ground. I run a muffler and brake shop. We don't do gas lines or anything involving fuel tanks. That is why I had my friend in Malden doing the work. I know what I am talking about when I say the part was not right. The guy who gave them 5 stars must work there. Please go somewhere else to find your parts. read more

Awful service, rude and unprofessional. They had an ad on craigslist for wheels, I asked to see a picture. No pictures are available they say. Do you want the wheels? I say yes, then they take my credit card number. They called when they pull the wheels a day later, I arrive, ask to see the wheels before completing transaction. No you can't go in the yard. Here's a picture of the wheels. I ask, why didn't you send the pictures when I asked for them via email? Or post them on Craigslist? No answer - rude behavior, I say I don't want the wheels. Then it's a 25% restocking fee. I'm wasting their time they say. So, I either pay the 25% restocking fee, without having seen the wheels, or I buy the wheels. Argument ensues. I buy the wheels. While waiting to get my wheels from the yard, same story unfolds with another guy who walks in. No he can't see the wheels, they're upstairs and you have to pay to bring them down. Place is a joke and a ripoff. The worst service I've ever had in my life. Buyer beware. read more

AVOID THIS PLACE LIKE PLAGUE !! Only people working here are rude, ignorant a$$holes. They tell you one thing on the phone, and then things change once you get there. I wish I saw reviews before I went there. My story was similar to Eric V. review... I needed four alloy wheels. They don't show them to you, claiming they're still on the car. You can't go into the yard to see anything. They show you a picture of one wheel(best one of the set), not four. Its your decision to buy them or not.... They say that the rest of the wheels is just like the one in picture (not even close). Once you pay for your item, there's no refunds. They don't give a $hit about anything else, but to get your money from you. Look at the rest of reviews. One 5 star review was definitely written by their staff. read more

Horrible. If I could give them ZERO stars I would. Rude, obnoxious, unprofessional, and hard to believe these pathetic jerks are still in business. Avoid avoid avoid !!! read more

I once went to Harbor auto years ago (like 2006 or 7) to find parts for my 70s diesel mercedes. I didn't love the place then--the most filthy front office of a business ever--but they had the part I needed, paid for it, no hassle. Fast forward to 2014. I don't know what their business segment is these days, but DON'T assume that the parts that they say they have and what searches like Car-Part say they do are things they actually intend to sell you! (But they WILL charge for them!) Nowadays, they are mainly interested in collecting money, what a novel business if you can get it! This week, I needed new rear calipers because idiot towing company towed the Saab 4 miles to Andrew and burned up/seized the rear brakes (hard way to learn to Never Apply Parking Brake in Street Parking = Major headache!) Annnywaaay... they charged me $53.12 for two calipers, then told me it would take them a half a day or a whole day to remove them: "So by the way, you'll need to make another T/bike trip from downtown to pick up your filthy calipers" ... To make a long story short two days later, after calling them a few times, the real story emerges. Woman who took my money in person tells me over the phone it really isn't worth it for them to remove these calipers not only in the time promised, but AT ALL. So they took my over $50 for something it "wasn't worthwhile" for them to do---hoping i'd go away and they could keep the $50 and change?!? WOW. So many better "auto parts recyclers" (JUNKYARDS!) to go to. read more

Here is my response to the "owners" comment. Actually they are not the same part, there is a difference as jim clearly saw when he finally came outside to see the one on my car. Not to mention the part you sold me had broken clips so i would not have even been able to secure it properly even if it was the correct part. To address me bringing a sample part in Im not going to remove an airbox from a perfectly working car so you can see its different when he could have and clearly did see when he came outside to look, just another example of bad policy cop out. Mine clearly had two air intake ports where yours had one of those ports blocked with hard plastic in the factory mold as it should be for a 2.4 L. Do you know why? Maybe you should do some research because a 3.5 needs more air than a smaller engine so thanks for your suggestion of me to do some research but i think its you who needs to get the facts straight. I have seen the parts with my own eyes and know they are different and so did jim when he saw thats why he could not deny the truth even though he tried like heck to say it was the same just like you but in the end it did not have two open air intake channels only one, i needed two like the one on my car. Secondly i was told the part was already off the car and sitting on a shelf when i called to see if you had the part. Not sure how much labor would be involved with replacing the item on a shelf in a warehouse but im sure its not going to bankrupt you. Not to mention i live in danvers and it took me over 30 mins to drive there 30 back and then i had to make the drive again when i was told i could bring it back and then spent an hour on top of all that arguing my case. Thats roughly 3 hours of my time i will never get back. So while you are worried about losing out on a 10 minute removal of a part that was already on a shelf i personally lost 3 hours, you dont even care what it cost me, bet you never even considered it. Further more you pay these people by the hour anyway so even if they did go and get the part ( because you are the only junk yard by the way in this area that does not allow people to get part themselves ) you would have paid them the same hourly wage for sitting there waiting for a customer to come and ask for something but like i said i was told the part was on a warehouse shelf, there for you are not justified in your statements. Heres a suggestion for you. If you truly are the owner, you are the problem, not your employees. You are obviously greedy and are willing to sacrifice customer satisfaction because you didnt want to " lose out ". Obviously on a big job like engine removal or something similar that would make sense and i would obviously understand your position in the matter but seriously you obviously learned nothing from my experience and review and here's the proof right here in your foolish response for all to see. Heres a clue since you dont seem to have one. You guys are doing stuff wrong, you need to stop being so greedy and treat every situation as a unique problem and stop using a cop out hidden and hard to see disclaimer as a cookie cutter template for every situation. Every situation should be intelligently evaluated and handled appropriately. Not just no because no means no and no no read the sign...blah blah and so on. These glowing reviews you have collected are proof as if this response is not proof enough. I seriously doubt you are the owner because i was told there's many owners so i think you're more like additional or replacement bad management. If was the owner id change my policies and help my business grow in a positive direction and that would include educating you on intelligent evaluation of situations and when to stick to your policies and when its seriously ridiculous to not admit you guys where wrong and this is one of those times but you still act like you where right and its laughable. I honestly dont want to have to write this stuff seriously, I like leaving good reviews i do feel bad you make me do this but thats how horribly i feel i was treated and thats how bad your business is being run that people need to know so they can go somewhere else until you guys start getting good reviews proving your not a terrible company. I would be more than happy to advise you on how to treat customers, but i already have and....um... i dont think it quite sunk in yet. maybe a few more upset customers will make you change your ways or maybe it will be your doors closing, lets hope neither of those things happen and you just start acting like american business owners who respect their customers choice to shop with you. because we do have a choice. read more

Wow. Thank goodness for Yelp. I'm looking for rims for my car. Harbor Auto Parts has them on hollanderparts.com, listed as "Grade A". So I call them and.....same runaround as everyone else. Are the rims off the car? No. Are they Grade A like it says on hollanderparts.com? Pause - oh yeah, that was off the edge of my screen, they're Grade A. Can I see them before I buy them? No. Well, how do I buy them then? You can pay for them sight unseen or you can come to the office and I will show you pictures. How long will it take to get the rims after I pay for them? Uhhhh, a few days. So if I want to see pictures of the rims before I pay for them I have to make two trips to Lynn? Yes. I think I'll pass. read more

Should've read reviews before buying from Harbor. Sent me the part that I specifically said i don't want, lied and never refunded. BEWARE!

Please steer clear of this place...Totally unprofessional, sent us a headlight for a 2009 328xi BMW the bracket had epoxy all over them...Not what was described at all.( I have a picture of it on my Yelp account ). Our shop does top quality repairs, How on earth are we suppose to put crap in a vehicle ( this is the type of work that puts us out of business and gives this industry a bad name). The customer invested in a M-Package, so when he opens his hood hes gonna see it. Unfortunate for them the owner of the shop i manage called in to talk with someone about it...They told him "WHY ARE YOU WASTING MY TIME"? Really? So Harbor Auto Used Auto Parts this is how you treat folks. We weren't wasting your time when you got paid. Don't worry iv'e contacted our credit card company. I only wish that my boss would have see the reviews first. So people how care about customer service, good product, and just plan respect, DO NOT DO BUSINESS with this company AT ALL. From reading the reviews here this company is not even salvageable. Either the owner doesn't care, or they are content on living paycheck to paycheck. The industry deserves better... read more

Harbor Auto Used Auto Parts Division - They treated my boss with total disrespect... - Auto Parts & Supplies Near Me - Lynn, Massachusetts

See all

Don't waste your time going here,they will not let you see anything before you pay for it ! If they do,it will be a poor quality picture on their computer screen ! And they tell you that it looks "just like the one in the picture" but isn't actually the part you are buying !!! This place is a ripoff on so many levels.YOU HAVE BEEN WARNED. read more

I usually don't post any reviews but here I decided to do this so other people would be aware, this place is a scum, they took money 2 weeks ago, and I still did not get my parts from them nor explanation why it takes that long. read more

Totally unprofessional! Liars and cheaters. They might seem nice in the beginning but once you pay you are stock with horrible customer service and no way you can cancel the deal. They will charge you no matter what you do! be aware. read more

Had I ONLY read the Yelp reviews before driving 90 minutes to pick up a part I had to pay for IN ADVANCE... which turned out to be FAR less then the "A" grade they gave it on Car-Part. Buyer beware. Save yourself time money and aggravation. DO NOT do business here. ZERO stars would be better. read more