I ordered some supples for snow management online for pickup and it was a smooth transaction. It…read morewas filled within 15-30 minutes of placing my order. It looks like they have a curbside pickup option, which I absolutely would have taken if I'd had my child with me but went inside to pick up. They have some sort of fall event here that is apparently super popular--tickets sold out this year--so I'm looking forward to visiting that later this year.

The service that I get at Olson's Ace hardware in Park Ridge is hands down the best and the reason…read morethat I visits Ace hardware before looking at the competition. Someone is always willing to take the time to help me find the odd screw that I need or the best fertilizer (even if it is not most expense that they offer). Best of all they have an in-house designer (Celeste M. Garvey) who is amazing and will help you select the right color combination, wallpaper or drapes. This service is completely free to the consumer. With this level of service, it is hard to image going anywhere else.

This is the NEW Ace Hardware of 2025,and it is not run by professional adults any longer…read more Several times I ask for help from the kids at the register.... And get a blank stare.You will no longer receive hands on help or advice, merely a " Oh go over there and see if we have it"... oblivious cash register teens could care less if you find what you need... The poor service is unbelievable , unprofessional. . I give zero stars to the New Ace Skokie Hardware. Go to Menards down the street. They want to actually help you and save you money as well.

After numerous years of brutal, intestinal fortitude testing winters - my screens were beat up and…read moretorn or full of holes. Snow, ice, wind, hail, it just all adds up. I first went to Menards and then Home Depot and they all said the same thing - we have the screen materials and tool kit but we don't do that type of work. In fact, Menards specifically mentioned Skokie Ace. So I came in and we got what I would consider a fair estimate for 8 of my screens. Now - could I have done this job myself? Of course, and I say that without flinching. The question was, do I sacrifice a Saturday afternoon to replace all of these screens? No, because I could be Yelping. I decided to pay for this work to buy some time. You may disagree but my Cost vs. Benefits analysis led to drop off all of my screens. I opted for aluminum this time and they were all expertly replaced in a matter of days. Excellent customer service by Carlos of Skokie Ace. I received two messages informing me to pick up my screens. In the words of Ace Frehley - your customer service has Shocked Me!!!

Really bad...They close at 4:00, but can't make a sale after 3:45 because they "turn off the…read morecomputers"??? I had to return a part and they said they would charge a $25 "re-stocking charge" LOL what the hell is that?

This guy is a straight up rip-off straight con man. Don't believe anything he says and do not give…read morehim a deposit

Home Depot was sold out of window insulation kits. Serves me right for going to Home Depot, a mile…read morefrom my house, instead of this great little pack rat's nest, a quarter mile away. I've learned my lesson. Yu, I love Yu more than Yu can ever know.

I love giving my business to this locally owned hardware store. The owner is so nice. He cuts keys…read moreand glass!!!! I have a bunch of gallery walls in my home and he even cut glass for many vintage frames I thrifted. Some pieces as small as 1.5" x 1.5" - I really appreciate that he worked with my insane requests haha, great price too. It's nice to walk into a hardware store where the person running it is actually helpful unlike many employees in large corporate hardware store giants.

we want to compliment all your staff, professional, kind, courteous, and very customer service.read more

I've always had great service here, the staff is friendly and knowledgeable helping me find just…read morethe right item. It's a convenient location if you are in the neighborhood, the only downside I can think of is you will pay a little more here. However, the convenience of the location and the professionalism of the staff makes this an easy choice to go to.

I'm a little late with my review as my interaction with this place was last year. I brought in my…read morestring trimmer for repair. The engine wouldn't start and the string wouldn't advance. I didn't use until this year. The engine doesn't want to stay running and the string still will not advance. I traveled 30 miles to get poor service.

I chewed up a newspaper with my Craftsman 8 hp. snow thrower. Tony fixed my problem and changed my…read morescrapper blade. They fixed a cable and adjusted my belts. Anthony helped me load my snow thrower into my s.u.v. Very happy with the service. Thank you. Ryan

Crate and Barrel is a go to for our flat, stem and tableware resulting from our engagement/marriage…read moremany moons ago. After several years of cohabitation some items gifted to us from Crate and Barrel broke due to our own clumsiness. That being said we had to replace a few things. Thankfully our collection of tableware is still in production so occasionally I come to the Old Orchard location to pick up what's in stock. The staff are always helpful and so far I've never had a bad experience. I love Crate and Barrel and will continue to shop here for their quality products, fine design and courteous customer service.

I had such a great experience at the Crate & Barrel in Old Orchard (Skokie, IL)!…read more Marilyn Nichols and Nichole Montani were exceptional--they went above and beyond to help us choose the perfect furniture and rug for our apartment, and they patiently guided us through all the financial details of all our orders. It's rare these days to come across customer service that is this attentive, friendly, and genuinely helpful. Their professionalism and kindness made the entire process easy and enjoyable. Experiences like this are exactly why my wife and I will continue shopping at this location. Thank you, Marilyn and Nichole, for truly outstanding service! Matt and Karen

Great service Charged the lowest price for my stain among…read moreall the other S W. I'll be back next spring for more supplies and paint

Great experience with the new manager Dawid, I was looking to repaint multiple rooms in my home…read morethat were done poorly from the previous home owner. After hearing of some of my concerns, he was very helpful in getting me the correct information and paints I needed to solve my issues.