By far the worst hardware store ever, slowest staff I've ever seen, they're pettin cats, takin…read morethere sweet time, no sense of urgency, no efficiency, there asking for my friggin phone number and stuff, such a waste of my time, 95% of the time there is no cashier up front, it takes forever, just to buy one stupid little thing, lamest slowest worst staff ever, go anywhere else.

Always helpful, has what you need, and are friendly. Not sure what else you could ask for in a…read morehardware store. Great paint selection too.

This is a great neighborhood hardware store!! I have always been able to find what I'm looking for…read morewhen I come here. They have a great selection of items and the staff is always helpful and friendly! I highly recommend them!

I've been coming to this store for years. The manager Samantha is awesome with great personel. I…read morebuy everything here i dont like big chain stores were no one really knows were anything is. And personel at this store no were stuff is and are always helpful to load up your vehicle. She was a huge help to me a few years back when i was having problems with wood pellets from other companies and she offered me two bags free to try the ones she sells and she was dead on when she told me about the product, now i buy all by wood pellets there. i wont go anyweres else when it comes to purchasing products for my home.

My muffler started dragging on the way to the mechanic who was going to prepare it. I pulled into…read morethis Aubuchon location to get some wire to temporarily tie it in place. I had no tools with me, so the store associate who rang me out loaned me some wire cutters. Much appreciated.

I shop at this location on a regular basis and I'm grateful to have a store like this in our town…read moreso I don't have to drive to Burlington to get lost trying to find something in the big box store. I love the personal attention I get at this location and have found their staff to be very accommodating and knowledgeable. They are happy to help with heavy items to my car and loading bags of salt or mulch into my car for me. Their prices are reasonable and I prefer to shop here when I can. Thank you Trichia and the team for always providing great customer service.

I went here because I had a DIY project and needed some lumber cut. There are hardly any more…read morelumber yards that perform millwork/cut lumber, but I found Richmond. The guys at the counter were very helpful when I showed them what I was looking to do, made some suggestions to the type of wood I should use, etc. I purchased a few more hardware items while I was there. I picked up my cut lumber a couple days later and it was exactly what I asked for. Unfortunately I gave them one wrong dimension and when I called, they said they could recut the wood for me (they just had to trim some off the existing pieces). I also ordered some cabinet pieces from them, and if I need lumber cut for another project, I will definitely go back there.

I have used this store for15 years for large and small purchases and for reliable advice. The…read moreservice is personal and top notch. The selection is excellent and if they don't have they will get it.

Decent but small selection. Some of the people are knowledgeable some not, and not an age thing! I…read moresupport local business but also on fixed income so sometimes I go elsewhere. Convenient and local. Help is nice if not always helpful!

The assistant manager was astonishingly rude to me! I brought in three items I needed to fix in my…read morehouse. Little stuff, a couple of screws for a bed, some doorknob set screws and some brackets for my storm door. Put simply, he didn't have what I needed (fine) and told me what he had (also fine). When I asked questions about the specs on the screws he had vs what I needed, he was just nasty and unhelpful. I was simply trying to understand the difference between the metric screws I had and the "quarter 20s" he had! He acted like I was a pain in the neck and he didn't have time to bother with my little stuff that would have generated only $10 of revenue (store was virtually empty). I want to use local businesses, not the big home store retailers. I have plenty of reasons to go to a local hardware store, say 2 times a month. But this store will NEVER get my business, large or small. At least the dolts at Lowe's and The Home Depot are willing to answer simple questions with patience rather than pique. No wonder small hardware stores are disappearing! This one could not disappear soon enough.

I purchased gift cards for my husband for his birthday to use towards new boots, bindings and skis…read morefor our yearly six-week trip to the ADK's to visit family during the holidays. We worked with two gentlemen during our time at REI, both were fantastic. I wanted to share a specific shout-out to Nieve. Nieve spent substantial time with us to ensure that Paul was in the perfect boot, binding and the right ski for his level. Paul is an exceptional skier, who now lives in the Midwest with me, his average skier wife, after growing up in the ADK's and skiing every winter day of his life, when weather permitted, for 20 years. Nieve also fitted me for boats, bindings and skis too, for good measure, so I can ski with my husband and not be bothered with rentals. Nieve, thank you - you were a joy to work with and my mountain husband, who begrudgingly lives 9-months per year in the Midwest, is now a happy camper again. The Scaps.

REI has really gone downhill. Both their products and their service. I had a terrible experience at…read morethis REI location. The staff collectively assaulted and harassed me verbally for being a service dog user, and for criticizing the decline of REI. It's a leftwing business, which means that the "feelings" of the employees outweigh any and every other consideration. In fact, I asked for contact info to make a complaint, and while one employee was writing it down, another employee came along and tore up the paper! I left the store but had to go back in for something, and 8 store employees were viciously gossiping about me at the checkout area. I WILL NEVER PURCHASE FROM REI EVER AGAIN!

Dave, Ched, Phil and the rest of the crew over at United Ag have made an excellent impression on…read moreme. Last year I purchased a collection unit for my z915e and it did not work well. Come to find out the boot for the deck that was installed with the collection unit was improper, I mentioned it a few times to the sales man who showed no care. After duct taping it and running it all last year I dwelled on it all winter. When spring rolled around I decided to call United ag and spoke with Phil whom is not the salesman I originally dealt with, he had me bring the mower down so he could see what was going on. Upon looking at the mower Phil and a tech decided it's not the correct boot, they got with the service manager found the proper part, got it in, installed it and took care of my hydraulic fluid change for the inconvenience. (Talk about doing what you can to make your customer happy). A few days after that my throttle cable seized, I called United and Dave said come on down. He had the part In stock and took it upon himself to install it outside while the mower was still on my truck to save me time and avoid any down time!! After all of that I decided the mower is not for me anymore as I've upgraded, that's when I started looking at tractors. I looked at a couple and had Phil give me quotes on multiple tractors and implements etc, he did all quotes with not a sigh or sign of being upset for having to do so much work to sell one tractor. Needless to say I bought a 2038r and am extremely happy. Dave got the tractor right in for the third hydraulic function to be installed for my grapple and the quality of work for the install is immaculate! Everything looks stock and as it should. Morale of this very long review is shop with United. I have dealt with most all equipment stores around the area and United has most certainly proved to me that I will be taken care of properly and in a timely manner so this is where I'll be sticking to. Thank you Dave, Phil, Ched and the crew at United!!

Update 11/23/23: The…read moremanager of the store graciously contacted me and asked me to please stop by and chat with him to resolve my concerns and I certainly will. I do appreciate that gesture and will update this review ASAP after stopping by the Williston branch in early December 2023. Thank you AG Turf! --------------------------------------------------------------------------------------------------- Update 11/3/23: AG Turf read my review and it seems this motivated them to contact me on 11/2/23 that my part had arrived. Not sure if a total coincidence or the part had been there a while and they never called me before reading this review. (but) YELP seemed to help here! I no longer need that part, having decided to fix my Snow Blower issue elsewhere instead of waiting longer for this part to arrive, but, it's good to know that some businesses are reading their customer's reviews on YELP! ------------------------------------------------------------------------------------------------- Well, I purchased a new JD tractor, new snow blower, new leaf blower and more from Harvest and they were so good to stay on top of communication by phone and email and I felt really valued as a customer. Then AG Turf purchased and took over the same store and franchise of the same brands as Harvest. It just isn't the same now. In two or more visits to AG for parts and a look at a large tractor for an upgrade there, there is no followup. I had a part I needed that was ordered and due in 1-2 weeks for a SnowBlower and as of this review, it is a month+ and I've not heard a thing from AG on the status. As for sales and quotes, Harvest was right on top of staying with me to and through the sale. Nope, not a peep from the salesperson there about "are you still interested in that tractor or as I had requested, let me know what else comes in for trades". ZIP! I got my snowblower fixed that was originally purchased new at Harvest, but, AG was not involved at all since they yet have to get in my part. If the part ever comes in and AG actually contacts me, I'm past the need of it. Oh how I wish, Harvest equipment was still here. I will not purchase another Product nor part at AG until either this dealership fixes it's logistical and customer issues or some other dealer takes over the John Deere, Honda and Stihl franchise in which case I'll head there in hopes it will be a better customer experience.

SUCH a nice fellow there. Cheerful approach, greetings as I entered the store, quick rush to see…read moreif he could help me...holy cats, DO YOU UNDERSTAND THIS IS EXCEPTIONAL THESE DAYS? These days, customer service is at an all time low. Wow did you do great finding, interviewing and HIRING this fella. He helped me with my shade choice, set me up with the right nap rollers...three cheers to whoever hired him! Paint is great too! Thanks a bunch!

Griffin just helped me match my ceiling paint color after my daughter had splashed a ton of water…read moreout of the tub warping the paint and cracking the ceiling at the joints. He matched the color by calling people and looking up the builder's account. Very attentive and I am very pleased with the customer service.