Julian at Hardin Honda came to my rescue! He had everything fixed in about 10 minutes! Thank you so much

Came to get my service done and Darin was the absolute kindest! I made an appointment for an oil change and it did take 4 hours.... But it seems they were understaffed that day which no worries. But Darin kept me updated w what was going on, told me about their service offers and was NOT pushy at all which I absolutely loved. I will definitely come back to this location. read more

This review is for the main service department, not the rapid oil change side. I've been here enough times now, so I can write about what's consistent, and what's consistent is that I have no clue why I even make an appointment or what the VIP service I'm supposed to receive even is. This last time, I arrived for my 11:15 appointment and sat in my car waiting for someone to help me until after 11:30. And there were only two cars ahead of me, but even when I was next, it was still another 5 minutes. I finally got out of my car and stood by for someone to at least tell them they'll be right with me. When they did help me, they didn't even ask if I had an appointment. In fact, this has been consistent. Once they start doing my paperwork, they are friendly and efficient. I've never felt like they're ripping me of or suggesting extra work. Fast forward to when I'm picking up the car. I walk in the other room, which has their little store (and I'm sorry to say, Honda swag is sorely lacking), tell the guy behind the counter I'm here to pick up my car and said curtly says "Over there" and point to other end of the counter, 3 feet a away, turned around and left. Again, another short wait that shouldn't have taken any time at all before a gentleman finally checked on me and got my car. I was there for some 3 different warranty repairs: one was to replace the tire repair kit, another was software-related, and the third had something to do with the front grille. The only reason I point this out is that I only received 1 recall notice for the tire repair kits. While this is on Honda corporate, I was still surprised to be told there were 3 when I arrived for what I hoped would be a quick turnaround to switch out the tire repair kit. There was also a wait to get a ride home because their driver was at lunch. Well, so was I, so I ended up calling someone else so I could return to work, as my car was now going to be there all afternoon. On the positive side, they have free popcorn and Wifi. read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

4th car from this dealership! Eric Turner is one of the biggest reasons why I keep coming back to Hardin. Him and Irving helped us to get the best price for our Hybrid CRV. No other dealership was able to Compete. Totally recommended! I was able to get the best deal and didn't have to spend long hours negotiating! read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

Julian helped me put a new bulb into the headlight for my Honda HRV. All I had to do was purchase the part and he installed it in about 5 minutes. I was so grateful not to have to come in for a service appointment on my day off. I just did it right after work! read more

Absolutely love this dealership! Cezar always ensures that my vehicle is serviced in a timely manner

I brought my Honda CR-V hybrid in for the typical "B1" routine engine oil maintenance. Upon entering the service drive up area, I was immediately warmly greeted by Zachary Nyman. Zachary smiled, asked about my vehicle, wrote up a work order, and showed me the way to the customer lounge area. The lounge area had many comfortable chairs and a few desks for those needing to work. I gravitated over to the free coffee machine and enjoyed a cup while I caught up on some emails. Fresh popcorn was popping in the machine, but it was a bit too early for me to enjoy it. While I waited, Ed (I think that was his name), introduced himself, walked about asking how we were doing, and pointed us to the popcorn. No pressure of any sort...just a friendly host. Later, Zachary came into the customer lounge with a friendly smile and informed my that my oil maintenance had been completed, however they found a nail in my back right tire during the rotation. Zachary let me know they could repair it right away, if wanted to wait a bit longer, and I agreed. Before long, I was called up to visit the cashier to checkout and pick up my vehicle. Great friendly people, great service! read more

I was really rooting for Hardin Honda since I've had smooth experiences with the express service before but unfortunately had to write an update after buying a car at the dealership. In short, my family agreed to pay for the vehicle for its promised safety features, only to be absolutely bamboozled into paying for a vehicle lacking said safety features with no compensation. Had we known about it, we wouldn't have gotten the car, and now the dealership will not accommodate for the faulty software in the vehicle that we had nothing to do with. We realized a day after getting the car that it didn't have a working core safety hands-free feature in Apple Carplay, which was a feature that worked flawlessly with the previous Honda HRV model (that we got from Norm Reeves). This was not disclosed to us as we were negotiating for the car. Hardin Honda's excuse? "Yeah, we didn't know about it, either. Turns out it affects some vehicles. Sorry! We'll try to fix it eventually, but no telling when...in the meantime, you're stuck paying for this vehicle." So we were pretty much tricked into paying for a vehicle that has glaring issues with the software. After continuously driving back and forth from the dealership because of this flaw in the software, it's beyond me that we're told to just "deal with it" considering the frustrating amount of time and effort my family put into trying to find a solution to this problem. My tip? Go to another dealership that prioritizes customer satisfaction over sales. read more

On Friday, September 11, 2026, my Accord 2017 had AC problem that no cold air came from it. I called multiple car repair stores, all of them required to leave car there in the next week. I cannot do that. I called Hardin Honda, they gave me the appointment in the afternoon on the same day. I drove there and the service advisor Cezar Melena fixed the AC problem right away. I really appreciate Cezar's good job. I like it. Actually, my previous Accord 2005 was purchased at Hardin Honda, and I usually used their services for that car. So I know Hardin Honda's services are reliable and very good. read more

Thank you Alfredo Mejia for the great customer service. If you need any services done to your Honda, come to Hardin Honda.

I rarely write negative reviews, but my experience with Hardin Honda Service today was unacceptable. I had a confirmed 2:00 PM oil change appointment and arrived at 1:20 PM. We had called beforehand and were told it would take about an hour. Instead, service advisor Juan Ayala told me they were basically done for the day and I would need to leave my car until Monday. When I showed him my appointment confirmation, his response was that "the system sometimes does that." That is not an acceptable answer. What bothered me most was the lack of customer service or effort to find a solution. I asked for a manager and was told Alfredo was the manager and I would have to wait about 30 minutes because he was at lunch. I waited, and no one ever came out. Later, I was told by another employee that Matt is actually the service manager but does not work weekends. Even the staff seemed unclear about who was in charge. Mistakes happen, but poor communication and no ownership are the real problem. Hardin Honda needs to fix its appointment system and provide better customer-service training and weekend leadership. A confirmed appointment should mean something. read more

Got my 25 accord hybrid from Hardin Honda. Great service by Pedro and Arnaldo Morones in finance. Highly recommend them! read more

Hardin Honda - Business card - Car Dealers Near Me - Anaheim, California

Purchased a 2025 Honda CR-V in August of 2024. We were told and provided paperwork that we would receive Honda Service pass for 2 years or 24,000 miles. I took the car in for the second service and was told 2025 cars only receive one year of service pass. Spent one hour talking to all different departments of Hardin Honda and was only told that 2025 Hondas receive one year of Service Pass. Attached a photo for Eric from Sales/Finance since he did not believe I had the paperwork that listed the 2 year program. Didn't apologize for their error and now I will be getting serviced anywhere except a Honda dealership. read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

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I purchased a Passport TrailSport Elite from Hardin Honda, and the experience was exactly what I hoped for--quick, efficient, and informative from start to finish. Irving, my salesperson, was knowledgeable, straightforward, and respectful of my time. providing a comprehensive yet concise overview of the Passport. Chen, the manager, was equally great--transparent, professional, and focused on making sure everything moved along seamlessly. From start to finish, the process was dialed in and well-organized, which I truly appreciated. If you're looking for a no-nonsense, positive car-buying experience, I highly recommend Hardin Honda and working with Irving and Chen. I couldn't be happier with my new Passport! read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

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Thanks to Irving and Chen, I got a new prologue at a good price! They have been very helpful and respectful along the way! read more

Hardin Honda - My Beautiful Honda Prologue - Car Dealers Near Me - Anaheim, California

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I had such a great experience at Hardin Honda in Anaheim! I came in for an oil and filter change, and my service advisor, Darin Schoppelrey, was amazing! He was super friendly, helpful, and professional, and made the entire process so easy and stress-free. He made sure I was taken care of throughout my visit and provided excellent customer service from start to finish. The other service advisors were also very friendly and welcoming, which made the overall experience even better. I really appreciated how well I was treated and will definitely be coming back for future services. Thank you, Darin and the Hardin Honda team! read more

Changing my review due to the fact that I have been bringing my car here since I got it and I've bypassed the fact that I'm always waiting all day on the work for my car even with an appointment which is 2 hours or more for an oil change and such. But also I just called because I'm having a seatbelt issue of it not locking and they're saying 225$ just to look at it but it should be covered under a warranty which is ridiculous to check seatbelt buckle. Even though this Honda is close by and I have been bringing my car here since I got it, I'll be looking elsewhere even if I have to pay more because the quality of help and service just IS NOT THERE. Find a good mechanic and forget going to Honda for stuff read more

So awesome everyone here is so kind and fair and understanding! Brian was genuinely amazing, he didn't try to shake my pockets for extra money and actually tried to help me get a good deal. AND I GOT A GREAT DEAL!! ugh i'd recommend doing business w them here bc the hyundai next door... ‍‍ read more

Good service and fast the adivisor Juan Ayala thank You is firts time take here Thanks

Absolutely recommended for your next car. Ask for Andres or Irvin, excellent service. read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

I had three different appointments here, and each experience was frustrating. The staff seemed very unprofessional, and nearly every question I asked was met with, "I don't know." At my first appointment, I waited 20 minutes before someone finally informed me that their system was down and I would need to reschedule. It would have been courteous to notify patients before they arrived. At my second appointment, I was told my vehicle would need to stay overnight, which no one had mentioned when I scheduled the appointment. Had I known that ahead of time, I could have planned accordingly. By the time I scheduled my third appointment, I ended up canceling because the person I spoke with on the phone was outright rude. Unfortunately, after three disappointing experiences, I won't be returning. read more

Updated Review - August 21, 2025 To Roberta Bechtloff or the General Manager at Hardin Honda, Today, my nephew returned to your dealership for an oil change service on the pre-owned 2021 Honda CR-V we purchased. Unfortunately, the visit revealed not only recurring issues but new ones as well: - Recurring Brake/Axle Noise: The rear-end brake or axle noise--previously reported multiple times--is still present. Additionally, a knocking sound when reversing has returned, which your team had already noted in past service records. - New AC Issue: The vehicle's AC is no longer providing adequate cold air, which is unacceptable given the recent heat. This issue was raised during today's visit. When my nephew asked about having these items checked, he was told by someone at your express service desk that: "You had two oil changes from the original purchase and one from Honda. You already used one, and the second free oil change has expired. After this, there are no more free oil changes." He was also told: "If you want the AC checked, you'll need to go to the used car service area, but they'll charge you for inspection or diagnosis." This prompted me to step in. I attempted to reach your service managers, Mike or Matt, leaving a voicemail with no response. After four unsuccessful calls, I finally reached someone on the fifth attempt--Alfredo Mejia--who genuinely listened and took initiative. Alfredo reviewed the VIN and discovered a recall on the AC component, confirming that Honda would cover the diagnosis and repairs. He offered to check the vehicle in immediately, explain everything to my nephew, and even arranged a shuttle for my father and nephew to get home. Alfredo was the only person in your service department who answered the phone and took ownership of the situation. I asked Alfredo to clarify how a free oil change could "expire" when the vehicle wasn't yet due for service. He investigated and confirmed that the claim was inaccurate and made sure the correct notes were added to the vehicle's history. Alfredo Mejia deserves recognition. His professionalism, initiative, and customer-first attitude stand in stark contrast to the lack of responsiveness and accountability from others in your service team. If Alfredo hadn't stepped in, I would still be chasing down answers. To management: - Please ensure Alfredo becomes my point of contact moving forward. - Promote individuals like him who embody leadership and integrity. - Retrain staff who fail to check for recalls or misinform customers about service terms. - Stop deflecting service issues to sales managers who lack context and authority to resolve them. Your previous response to my review asked me to "call to make things better." But let's be honest--it seems action only happens once customers are angry. That's not how trust is built. Thanks again to Alfredo Mejia--5 stars for your outstanding service. I'll be sharing this experience on social media and contacting corporate to highlight your efforts. You're the kind of professional this industry needs more of. Sincerely, Albert Rodriguez read more

My daughter's car was totaled and we had to face car shopping. After test driving cars at several dealerships, we found a great used vehicle for her at Hardin Honda. They were professional and gave us a great deal. This has been a year of car issues between us, and we were very grateful for Hardin Honda and the service they provided. read more

I recently purchased a 2025 Honda Prologue and had the absolute pleasure of working with Irving. From start to finish, he made the entire process smooth, stress-free, and actually enjoyable. Irving was incredibly knowledgeable about the Prologue and took the time to explain all the features in detail without ever being pushy. Thanks to Irving, I drove off the lot feeling confident, excited, and 100% satisfied with my new car. If you're thinking of getting a Honda, I highly recommend asking for Irving--you won't regret it! read more

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As I Pulled into the lot I was greeted by Alberto and he escorted me to his work station, his friendliness opened a seam for conversation about current and future Honda designs. He seemed sharp and knowledgeable when he broke down pricing and procedure. Coming from a different dealer where I experienced the opposite, I wont say any names but it rhymes with "form peeves auto snare" in perritos mamafornia. My 3 services were done in an appropriate time and when I went to pick up my car, it seemed like everybody I dealt with was in a good mood. I rarely ever leave reviews, but it's true what they say a smile goes a long way and this one is for the boys. Thank you and Till next time. read more

Hardin Honda - My carruuusshhaa - Car Dealers Near Me - Anaheim, California

I had a great time working with Jorge. He was very helpful at helping us find a Hybrid CRV. He was able to work out a good deal on our Trade in and payments. He showed us how to use all of the Gadgets. Also i liked talking the Finance guy. We talked life a little bit. :) Thank you.. you made car buying way less stressful for me! read more

Hardin Honda - Me and my Wifes and my new SUV! - Car Dealers Near Me - Anaheim, California

*LONG OVERDUE POST* First time buyer here. I got my car, Honda Civic Sport, back in May and I just want to say thank you to Irving for helping me out. He listens, understands, and gave the best advice. This car drives amazing and is a real beauty! If you need someone to help you out, ask for Irving! He's amazing! Thank you Irving!!! read more

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Kin was exactly the kind of representative you hope to have when buying a car. He was incredibly helpful, friendly, and genuinely kind throughout the entire process. He took his time to answer all our questions, never made us feel rushed, and really listened to what we were looking for. He went above and beyond to find the best option and the best deal for our needs. His professionalism and positive attitude made the whole experience easy, comfortable, and stress-free. I would absolutely recommend Kin to anyone looking to buy a car. Everything along the help with Al, he was the best sales manager there! the whole experience was great, thank you Kin! read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

I purchased a 2025 Honda Prologue last month and got an amazing deal. The whole process was smooth and stress-free, thanks to Brian. Brian went above and beyond to find the best deal for my situation and explained everything clearly, which made me feel comfortable even as a first-time EV buyer. Unlike the usual pressure you might expect at a dealership, he was transparent, patient, and made sure I had all the information I needed to make the right decision. Because of Brian, I was able to drive home in a car I truly love with a deal I'm very happy about. I highly recommend asking for Brian if you're considering a Honda -- you'll be in great hands! read more

Hardin Honda - 2025 Honda Prologue - Car Dealers Near Me - Anaheim, California

Went today just to explore a new vehicle and ended up with a great opportunity to get a great lease they had advertised . The part I like was there were no surprises , mark up or high pressure sales tactics . Cole the sales guy , knew all about the car and the process to get the deal done . Getting a new car is not a process I look forward too , but this location made it as comfortable and convenient as possible . The wife got the car we wanted at a price we didn't think we could get . read more

I had a very positive experience with Alfredo from the Services Department. I brought my CRV in because every single dashboard light was flashing. From the start, Alfredo was professional and communicative. He explained we needed to run a diagnostic test that range anywhere from a simple camera calibration to something more complex. After identifying the issue, I was initially hesitant to proceed due to the cost, but Alfredo pulled me a solid. He did some extra research and called me back saying the repair will be covered under a warranty extension! He got the work done the same day, kept me updated throughout the process, and answered every question I had. If you want someone who is honest and truly looks out for the customer, ask for Alfredo! read more

Writing an update to my review. Hardin Honda Express the last 2 visits have not been the best experience. Pulling into the driveway, I was met with the same guy as last time. I showed the dashboard notification saying right front tire low pressure. It's 11 am and he told me I would be seen around 2 pm. I'm not waiting 3 hours for this. So I go to Hardin Honda and try my chances in the walk ins. Julian, asks me same thing, I showed the notification. And right away he says to turn my wheel and drive up slowly looking for punctures. Quickly identifies it's a nail, and check if there's a leak. In less than 30 minutes of going to walk in customer service, diagnosis and fixing, I was out the door of what would have been a 3+ hour job at Hardin Honda Express Julian did a great job of quick problem solving, and excellent customer service read more

Cole was very helpful and helped us get the car we wanted .he's a very nice young man and has very good customer service. read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

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Easy from start to finish. The sales team (Eric & Irving) was great, and Arnaldo in finance made everything quick and clear. Highly recommend!!! read more

Hardin Honda - Accord - Car Dealers Near Me - Anaheim, California

Service advisor Juan Ayala is incredibly professional, knowledgeable, courteous, and takes his time to address all of my questions and concerns. Juan is the ONLY reason I keep coming back to Hardin Honda for my vehicle service needs! He's the absolute BEST service advisor I've ever dealt with! He sets a benchmark that other service advisors should emulate. He TRULY deserves a great promotion and a raise! read more

Irving did gave us very smooth, hassle-free buying experience which i really enjoy. Appreciate read more

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This review hurts to write, as we've been coming here for years and have received great service in the past, but after this experience, I don't think we'll be giving them our business again. My husband brought our Civic in for leaking transmission fluid. They made the necessary repairs, and we thought all was good. As he was driving home from the service center, he noticed a brand new, 14-18 inch crack on the front windshield. He immediately called them to tell them about the crack and ask for some kind of compensation, as the crack was not there when we dropped off the car. The service technician even said on the phone that a cracked windshield wasn't in his report from when he walked the car before starting service. After some back and forth, the "director" determined that the crack wasn't their fault since they didn't work on that section of the car, leaving out the fact that the technicians took the car on a test drive after fixing the leak. He said they would not be reimbursing us in any way, and proceeded to offer to replace the windshield for about $1000. $1000!Well, they have a glass guy or something, and that's what they were quoted for an OEM windshield. So we left our car in their care and got it back with a newly broken windshield, and now we're out $1000? This isn't right. My husband voiced his concern and asked for this to be escalated, and they said they'd have the director call back the next morning. He called back the next afternoon and said they would still not be reimbursing or covering the cost of a replacement, but that their glass guy said they could do an aftermarket one for $320. Sure, that's a huge improvement over the original $1000 quote, but if someone left their property in my care and it broke while I had it, I'd never expect them to pay for the damage that happened on my watch. To add to the frustration, the reason given for not offering any compensation was that in the past, if a technician damaged a customer's vehicle, they came and told the manager/director, but no one mentioned it this time, so it must not have been their fault. Even though they have proof in writing that when they initially inspected the car, there was no crack. It's not right, and we wont be bringing our car back to them. We don't even want to bring it back for them to do the windshield repair at this point. I'm so disappointed, because we've been loyal customers here for a long time. read more

Came here from having a horrible experience from Irvine Honda. With all that is going on today I want to say thank you to manager Alfredo Mejia and service advisor Zachary Nyman. Great customer service and restoring some hope to humanity. I am recently crippled and used to be able to do all car services myself and it is nice to know I am not being taken advantage of here and actually being treated like a person. read more

Our salesman Kin, made our experience of buying our car amazing! Please ask for him, you will not regret it. Al in financing was super friendly and we couldn't believe how fast and easy he made it for us!. Thank you Hardin Honda. read more

Hardin Honda - Car Dealers Near Me - Anaheim, California

David Do at Hardin Honda Anaheim was amazing! He took the time to explain everything clearly and made Karla and Carlos' first car purchase a smooth and great experience. Thank you, David, for your patience and excellent service--we truly appreciate it! read more

Hardin Honda - Car purchased - Car Dealers Near Me - Anaheim, California