I have grown up as a Honda guy, owned 7 of them in the last three decades. Overall, great cars,…read moreeasy to maintain, and relatively reliable.
When they decide to stop being reliable, it can be just as frustrating as any other brand car. Fortunately, Freeway Honda is close to my work, and I feel the folks there in the service department from the service advisor to the technicians are honest, communicate well, and are empathetic.
Feb 2026, my 2017 CRV ran erratic while I was taking my daughter to school. And the SRS indicator came on. I took the car in, Matt Waddington check me in, help me arrange for a shuttle to get to work. He communicated well to keep me informed of what all was happening, and had the tough conversation with me to inform me the costs as the SRS system needed some replacement sensors and a reel. The irradtic engine response was due to failing fuel inectors. Of course the car was out of warranty and it woudl be about $3800 worth of labor and parts repair. I authorized the repair and they finished within the time frame they had me expect.
Unfortunately last week, less than 4 months later, the car ran erratically again. Fearing it would be the fuel injectors again, I had it towed back in, and spoke to Matt again. He checked me in and I was on my way. By the end of the day, he reached out to me to provide some bad news. Blown head gasket. Car is well over warranty in terms of age and mileage. It was going to be expensive to repair, the quote was in the several thousands. Definitely a gut-punch when I had already had to spend close to four grand on service for the car about 4 months prior.
Matt was willing to reach out to coorporate American Honda for me to see if they would be able to help me out in any way shape or form out of "Good Will", he also arrange for a loaner vehicle for me so that I would be able to tend to my daughter's needs easily as my back up car is a S2000, which is a 2 seater convertable. Not a safe option for a babyseat. In the end, American Honda was not able to help me out, respectfully due to mileage, age, and also because I was not the first and only owner of the vehicle. Freeway Honda though, did extend some good will to help me out, which means the world to me and my family.
Anyone with a Honda, or plans to purchase one, I would highly recommend giving Freeway Honda a visit. For service on a Honda, especially out of warranty, I would recommend giving them a chance because I feel they operate with integrity, communicate well, and do try to build customer relationships for life.