Chelsea is always very helpful, pleasant and knows their collection of cars well! Thank you for…read morealways being so reliable, Chelsea!

Tried renting a car here and got nothing but attitude . Maybe quit your job if you don't like…read moreanswering phones for a living. The lady is an absolute B take your money elsewhere . Not the first time we call this place and get nothing but shitty attitude .

I would like to start off by saying that I have severe PTSD as it relates to car rentals. I…read moretypically always have a good experience renting from Avis, but one time in particular, not at this location, I showed up to the rental location and I realized they had given my reserved rental car to someone else. I didn't know that a reservation had to be timely (I arrived an hour late on a busy weekend), so from that point on, I've always been afraid that I'd show up to get a rental and they wouldn't have my car! Anyway, in preparation to pick up my rental, I figured I would check the reviews of this specific location. I saw all of the negative reviews and it did not calm my anxiety of rental car places one bit. Admittedly, I didn't know if I showed up if this location would even be open with all of the reviews I saw. To my pleasant surprise, I was greeted by Mike in picking up my car this past weekend and Mike quickly tended to my reservation and got me in and out quickly. I got a very nice, clean, newer small SUV. I was in and out in less than 15 minutes. Mike was on his own and was extremely friendly and helpful. Good customer service goes a long way. It's unfortunate that some have had bad experiences here. I am glad that I had a good experience and I'm happy to leave my review here. I would definitely go back if Mike is working at this location! Great service!

IF YOU RESERVE On Summer weekend DONT BELIEVE THE APP - CALL to make sure they still have cars!!…read more There was a long line to get up to the counter and three of us had reservations, but no cars available to rent . Hate wasting time like that! Learned you have to call ahead and make sure better yet. Reserve early . If this was based on the capable guy at the counter- he gets five stars.

Absolutely terrible service at this branch in particular, no problem with enterprise as a company…read morebut huge lack of training and experienced customer service at the Niles location.

Yesterday I unfortunately had the great displeasure of encountering store manager Shargo Sarkar. My…read morehusband booked a same day rental for a sedan, upon arriving she greeted me and pulled up my information she then told me the class of car we booked was unable, to which I was understanding and asked what they did have. Shargo informed me that the only cars available were Chrysler Pacificas or a Honda pick up truck, she then informed me that there would be an additional fee. I asked her was that policy, because I'd never experienced this, in all my years of renting vehicles literally all over the world I have never been told that because a location does not have what I booked that I would need to upgrade the vehicle class and pay the difference. She then told me she would do it at a "discounted rate" which ultimately costed more than if I would've just booked a Chrysler Pacifica from the very beginning. At this point now that I've questioned her about normalcy and policy, she was displeased, dare I say annoyed. Being that this transaction was taking a bit longer than usual my mother in law came to accompany me, which after finding out the vehicle class dilemma asks the same question "oh wow, that's different... is that policy?" Shargo was not happy to hear this, she then (rolling her eyes and neck, eyebrow lifted, with displeasure on her face) tells my mother in law that if she would like to know the policy she can look on CHATGPT. My mother in law responds that she does not use chat gpt. Shargo begins to increase the volume of her voice, says she has print outs of policy throughout the store, to which we ask does she have this particular policy printed, to better understand why we were experiencing this up charge and being met with such hostility. Shargo then says she does not have THAT policy printed. My mother in law then goes back outside. I express to Shargo that my options are limited so I will just have to bite the bullet and pay the cost, to which she tells me "Actually you know what, I will not be renting to you, you can leave." Taken aback I say "I'm sorry excuse me? You will not be renting to me?" She says yes, that I have made her uncomfortable, that she "tried to be nice" and that I need to leave. I go to reach for a business card with her name on it, confirming that it is her, to which she replies "Yep! That's me, store manager." I have never had such an unpleasant and unprofessional experience with Enterprise and my husband and I use Enterprise pretty often. All of this was done in front of other customers, the experience was enough for me to decide that I will not be renting from this location again. Very disappointing, I hope that no first time customers have had to experience such treatment because it was enough for me to contemplate whether or not to use Enterprise in the future.

This is the absolute worst. I travel for work and rent cars constantly. Every time I've picked up a…read morecar here there have been multiple angry people. The quality of cars is not good but was stuck without an option as I needed a large SUV. I made a reservation to pick up this afternoon. Because I was not here at the exact hour they apparently gave my car away with no notification/ call etc. I've never had a rental where I've picked up at the exact time especially given that I had paid for that time. I'm not sure how the employees at this location have not run it into the ground. HORRIBLE.

Had a nice priced, clean rental from here. Great customer service, even when I showed up late to…read morepick up they were able to make things work. Josh & Sidney are the best! Thanks!

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

We were t sure how we were going to pick up our rental car as the place was a couple miles from our…read morehotel. We called them the night before and were told they have a shuttle service and would pick us up at 11am the next day. At 11am they called us and asked for our address as the person who took our shuttle request didn't write it down. About 15 min later we were picked up and off to our car rental. The same gentleman who picked us up checked us out. He was very detailed oriented and went over every inch of the car and noted down all the dings and scratches. The check out process was quick and smooth. The facility was neat and clean and so was the bathroom. I'd rent from here again.

I was promised a car at 4:30pm. I arrived at the auto shop at 4 and hour later still no car.read more

Matt's to the rescue again! My mother was passing through town and heard a noise under her truck…read morewhich was troubling. Matt's got her truck in the same day and fixed the noise for an extremely reasonable price. Honest, kind business. Have had numerous positive experiences for many years. Lucky to have this business in our area! Thank you!!!

I needed new brakes and new to the area. They were friendly and professional. I thought I needed…read morereplacement brakes for both front and back and they called and said only front! Honest guys!