They have a great selection to help with almost anything. From gardening, home repairs, new builds…read moreor just projects. The staff is very friendly and knowledgeable. I can usually find some hard to find parts here. If there is a complaint it would be checking out. Sometimes they can be slow and for some reason they've taken a while to request help at the check out.

Shop local, and support local when you can!…read more Whenever I need to do something around the house, and need some sort of hardware supplies, I normally like to give my business to a local company, as we should help local businesses stay afloat, as they provide jobs & support within the local community. City Mill is my hardware store of choice! Now don't get me wrong..........I do shop at Home Depot & Lowes at times when I am looking for something that City Mill doesn't carry, or if I am on da cheap where I wanna save a few bucks! Lol! I was working in Ewa Beach this past week, and I remembered I needed to buy something, as I was fixing something on our garage. Luckily, City Mill was in the same shopping complex on where I was working, so I decided to pop on in to check it out! Located at the Laulani Village Shopping Center, you'll find City Mill towards the opposite end of the mall (from Safeway) as the store is just next door from Petco. Like any hardware store, you'll probably find whatever you need here for home improvement, and I even saw that they carried some pet supply items, too! Got what I came here for, and I even noticed their prices for the item I was looking for was even cheaper (lower) than Home Depot, or Walmart! Shop local, and support local whenever you can my friends!

1/14/26 & 1/21/26 - Contacted (877) 465-6937, the number indicated in the Lowe's app, on 1/14 to…read moreget the lower price shown on another store's website for a Panasonic Whisperfit bath fan. Stephanie was courteous and efficiently handled my request after matching the model numbers to ensure the product was the same. I also mentioned Lowe's was advertising a Lowe's gift card for online orders, so she verified and took care of that, too; and she advised me to wait for notification when my order was ready for pick up after making payment. Received notification on 1/20, and went the next day. Checked in on the app as I waited in the Customer Service line; and Kimmie, in Fulfillment, came forward a short time later with the item in a cart ready for me to take. I told her about my concern that I might have been charged twice since early that morning, I saw a charge come through again. Exceptional customer service from her with my item and answering my question. After putting the item in my vehicle, I remembered the bath fan was now on sale, so decided to check if I could get the lower sale price. The Customer Service representative who helped me (unfortunately, I didn't get her name) was able to give me the lower price, and the refund was reflected back on my card later that day. I also checked my credit card transactions and noticed a credit negating the double charge. Impressed with customer service on 1/14 and 1/21 at the Waipahu Lowe's store. Mahalo to the team for a positive experience!

Went in today with my husband to exchange greenworks electric power washer 2500 due to the machine…read morehaving defective parts. We bought it 1 week ago and figured exchanging it due to defects should not be a problem. We brought the item back at went to returns and exchanges customer service. We were greeted and told it would be faster if we take ourselves and grab the new item then come back to do the exchange. We did that, then were told at the register by the same worker, that the item was not eligible for an exchange due to it not being purchased and returned within 48 HOURS. We bought it 1 week ago, brought it back in original packaging and with the receipt. What's the issue?? She called her manager MARIA to assist and possible get an override. We waited some time for MARIA to show up, and at this point we had a long line behind us. When MARIA showed up, she disregarded the customer in line including myself and husband. She spoke very disrespectfully to the other worker and asked if she could use a register. Which then she logged on and said "what's wrong with this one" in a rude tone. She did not help assist, and visibly looked like she hated her job and did not want to be there. In my opinion? You can leave sis. Don't show up to work in customer service everyday if you obviously hate your job. We were told we need to go through the manufacturer themselves and get the "approval" before we can come back and get our item reissued. This is bullshit lol and the workers here are a legitimate joke. For future customers? I would stick to city mill and Home Depot. You'll get top of the line service at other companies with the same quality of product.

The Auntie's and Unkos at this location have lots of gas. Sometimes they don't have enough gas, but…read moreusually when that happens a truck comes by and when it leaves they have gas again. Very gassy location.

Great place to buy welding material and other construction material. Vito and Devin are great.read more

Knowledgeable and excellent pricing! Staff took one look at…read morewhat I needed and came back with everything I needed!

Whew!! Customer Service I would give them a ZERO star if I…read morecould. Kindly asked for some assistance with a part...and responded with a belittle attitude, not giving the time of day. RUDE!!!! Who wants to be treated with a bad attitude and poor customer service. Never again coming back. I will drive or fly anywhere else, but here.

Above and beyond service by Alleinijah. A couple days prior, we stopped by to have some indoor…read morepaint matched. We tried it, wasn't a good match, brought it back to see if we could do it again. Alleinijah ran a couple of close colors for us, showed us a couple of tricks (holding up samples against white paper in the sunlight) to help identify the closest match, and we rolled with it. Even more appreciated is she was able to exchange the previous sample! This was just simply great; y'all earned a loyal customer.

Awesome customer service!!! I came here looking for a specific color of paint that was featured on…read morea HGTV show. The other hardware stores did not carry Sherwin-Williams paint and I found out that there was a S-W Paint Store in Kapolei. This store is tucked away in the Kalaeloa Industrial Center of Kapolei and next to a Bikram Yoga Studio. All I had were the names of the colors and was easily overwhelmed trying to find the particular paint swatch. I figured it would be easier to ask CASEY (the only employee in the store at that time) to help me find it. He took down the names and quickly tracked them down and gave me the paint "swatches" in a very quick manner! No waiting at all! He was so thorough and courteous! I even had him looking for a color that I was certain was a Sherwin-Williams brand only to find out that it was a Benjamin Moore product. When asking about how effective those apps are that give you an idea of how a color will look in your room is he informed me that colors change throughout the day, depending on how the sun or lack of it hits a room and hence, that app is probably not the best way to decide on a paint color. He suggested buying the smallest size paint and having them tint it to my specifics (the paint was only $7-8.00 a can) and then applying that color onto the wall in a medium size patch and see how I liked it at different times of the day. Great advice!! I made the "mistake" of painting a wall in my house three years ago without a sample paint and I haven't been happy with it since then. Hubby isn't thrilled either since I'm asking him to re-paint that wall again. Either that or go with one of Sherwin-Williams's preferred contractors (listed in their showroom). Either way, I'm pretty sure I've narrowed down my color choice down to 3-4 colors and I'm a ba-zillion percent sure that THAT is the right color. Again, SUPER GREAT customer service from Casey!!

Stopped by Hilti in Kapolei to pick up a replacement corded drill bit. The store is new, clean, and…read morewell organized. Staff was friendly and easy to work with, and they even offer coffee for customers while you shop.

If you like Hilti products, they recently moved from their Kalihi Dillingham location to Kapolei in…read morethe industrial park area.

Mele, Ed and Antonio were very friendly and helpful. They were courteous and always smiling. They…read moreanswered all my questions and the prices were great! Highly recommended locally owned business. Thank you!

From the owner: We specialize in selling "Concrete Technology" and consultations to ready-mix companies, engineers,…read moreand homeowners. Some of the products we stock are ad-mixture, horizontal/vertical concrete repair, and decorative concrete.

Customer service sucks , no personality , prices are high, and did I mention poor customer service…read more. They act like they doing you a favor .

I got amazing help from Adam who was a one man show who seemed extremely busy. He was friendly and…read morehelped me pick the right weed eater for my yard. I had so many questions yet he answered all of them. Would highly recommend Aloha power equipment. Go see Adam! Thank you Jason Tsue