This place is awful. They messed up my car in a recall and refused to fix what they broke. Didn't even take responsibility for their actions

Brian was friendly, helpful and overall made my visit wonderful. He should be recognized for his great customer service! Thanks Brian! -Kelsey read more

Lost the only key to my car so I had my car towed to Harr toyota(they need the car to progran the key) to get a new one. There are to types of keys. One with the remote on it and one with no remote. The remote key was very expensive at around $260 plus over $100 to program it. So I asked for the cheaper $70 key(plus $100 to program). The man at service desk insisted that the cheaper key would not work and tried to get me to buy the more expensive one. My girlfriend and I said no way and called another tow truck to go else where. When the tow truck got there he suggested we try a local locksmith. He towed me down the street to the local locksmith and I had two keys made with programming for $140. So Harr, its people like you that the right to repair bill was passed. read more

Don't bother to go to Harr for price match. Don't waste your time. They don't honor what they said. I have just wasted my time when the internet sales person told me and talk to me that they will match and even beat their competitor's price. If I can give a zero star, it would be this time. Could have just told me that they don't have a matching price program. Their prices are much higher than the other places too. I will never go to them ever again and I hope no one will go to this place (Harr Toyota in Worcester, MA) read more

New Car Wash Now Open! Previous unlimited free car washes policy for past owners has been canceled even though it was their agreement durning sales pitch and final sale. Please see my letter below to GM. In my letter I was wrong by saying 3 car washes a month. It is only 12 washes a year!!!! April 27, 2015 Dear Mr. Gross, As I waited for Harr Toyota to inform me that the new car wash was open, I happened to drive by today to see that it was indeed open. I went into the lobby with my registration and drivers license and was given my free car wash card. The women stated that I would now only be eligible for 3 car washes per month. I said hold on, when I purchased my vehicle one of the selling points they emphasized was that it came with free unlimited car washes along with free maintenance for two years as long as you owned the vehicle. She said I'm sorry but that's the new policy. Well, I walked over to Marty and asked him if this was true and he stated that it was. He stated that it was your new policy that went into effect with the opening of the new car wash. Marty actually said to me that this new car wash is so good that you only have to have your vehicle washed 3 times in a month! Are you kidding me! Mr. Gross, this is the third Toyota in a row that I have purchased from Harr. I have no problem with you changing the policy but it should be for new sales after your policy change. How can you now limit the number of car washes to your past customers knowing that the unlimited free car wash was part of the sales pitch and the agreement and promise from Harr Toyota at the time of the sale. I can't be the only customer that feels this way and I think that your reputation and that of Harr Toyota is on the line here. All I want is what was promised to me from Harr Toyota when I purchased my vehicle and that is "free unlimited car washes for as long as I own my vehicle". Thank you for your prompt attention to this matter. read more

These guys have been sleezey forever. They were THE epitome of an old-school Worcester dealer that due largely to sheer locality could get away with all the classic high pressure crap of which reams have been written about in places like DCU;s Streetwise car buying guides.. They still are that kind of dealer. I am amazed I bought a new Toyota Prius from them. I had a connection who knew a sales manager, and worked a favor. I did save some money. Going back for service was interesting. Pretty decent until the 2nd or 3rd oil change, and then a complimentary wash put a nice deep long scratch on the driver side doors. Good thing I noticed and pointed it out right there. They did buff it and paint it. Had an obviously blown JBL speaker and the service manager said it was typical sound as they break in- all normal,nothing wrong. Most recently, I tried working up a trade of the Prius back in towards another car. They are now touting themselves as a straight up, above board no haggle, one price (both sale and tradein) dealer. For tradein they have you plug your information into autotrader website, which spits out a guaranteed trade or cash price. ( of course it's a low-ball). When I got into the showroom to have the final physical evaluation of my car done, they cited 3 sources including the autotrader guaranteed price I had emailed to me. They average the 3 of them and come up with a number. For the autotrader price, apparently not knowing that I had been emailed the "guaranteed" figure, they entered an mount $2200 lower than what autotrader sent me. Stupid games played here. read more

BEWARE - service department is incredibly difficult to deal with. Had an issue with a run-flat tire for a Sienna that is just several months old. First visit they "tested" the tire and said there was no issue so they reset the light...wasted 2 hours and I don't believe the tire ever came off the vehicle and when questioned they got snippy about it. Next day - light comes on again ....another visit and now they can miraculously find a leak. Of course the dealership wants a premium for a replacement tire which is nearly 80% more than any other option (Town Faire Tire, Sullivan, etc.). After some pushing they say they'll price match, but only within 20 miles. But the labor to put a new tire on is $50 bucks!!!! What sense does that make if the original tire is already off the vehicle? Then they try to hold you hostage about getting your tire back on. Seriously, go somewhere else and save yourself time (~4 hours), money, and frustration. Buying the car from this place was fairly smooth and the Sales Team was easy to work with. Service is pretty much a nightmare....can't imagine dealing with a bigger issue than a tire if this is the experience. Go anywhere else. read more

Had the worst experience here. Was told everyday that I would have a car and at the end of the day I would be told differently. I still don't have a car. They wait till the end of the day to tell me they're missing something which gives me no time to get anything together so I have to wait another day. Today I got my employment verified and it is now 4pm and they are deciding to now to see if it got funded. This should have already been done since I contacted them early in the morning. The whole process has been absolutely draining and this is a place I will never go to again. The worst service ever. Felt like I was doing everyone's job to get myself the car I wanted. Everyday it's the same thing different day. Never again will I go there and I will never recommend anyone to there either. Don't bother wasting your time. This whole thing has taken 3 weeks and I'm still waiting. They should be ashamed of themselves. NEVER AGAIN! read more

If there was a zero star this is what it would beIf you're looking for a used vehicle I would strongly encourage you to not go to this dealership. My young daughter purchased a used 2010 Jeep from Harr Toyota in July 2018 along with the extended warranty worth a few thousand dollars for a total purchase price of about $14 000. Not to mention the the multi point inspection etc and assurance that this dealership stands behind it's used vehicles. February 10th 2020, she brought it in for a knocking noice. The mechanic sent her a video of the underneath of the car with a commentary of all the bad news including that it was rusted out but hey the tires are good!! She was given an estimate for the "repairs" necessary and told that certain necessary manufacturing parts were on back order and there was nothing they could do. The total estimate was $4963.82. Catalytic converter, whole exhaust system, trans pan and filter, engine oil pan, gasket o ring, steering rack! She was given a phone number of a exhaust shop she could bring it to and maybe they could weld the muffler/exhaust. Oh and none of it would be covered under warranty. She picked it up in tears and brought it back to our local mechanic... more on that to follow. My daughter is a paramedic and and works 12 hour, 16 hour and 24 hour shifts and barely makes more than minimum wage, and so I called on her behalf the following day and spoke with the manager of the service department along with others. I was told that she could bring it back and they could work on the figures and at least try and weld the exhaust or bring it to someone that could and that would only be a couple of hundred bucks. Bit late... it's at our local mechanic getting worked on. I'll admit ... I'm angry when talking to the manager, yes we live in New England but Harr sold her a car under the guise of thorough inspection! Since my daughter purchased the vehicle it has not been parked 3 feet in the sand. It has not been in a flood. It's not been off roading, it's taken through the car wash with the undercarriage wash and should not in a year and a half since purchase be rusted out. Mileage on the Jeep is 99220. It was agreed that the extended warranty would be cancelled and the refund would go directly to the bank that carries the loan. I called last Wednesday as this has still not occurred. Was told the service manager was on another call. Left a message and was told I'd get a call back. Surprise suprise I have not received a call back. As of today still no refund. So back to our local mechanic. Nothing wrong with the catalytic converter, exhaust was welded, yes the trans pan, engine pan is rusted and could be replaced but totally not worth it as the repairs exceed the book value of the vehicle. It is fixed, running fine and getting her to and from her job as a first responder and working extra shifts with the goal of paying off the loan as quickly as possible and getting rid of the rusted out bucket sold by this dealership. read more

My wife and I knew exactly what we wanted and exactly what we would say "yes" to. We were also short on time. So, I called in advance and explained exactly what we wanted (to buy out my wife's Prius, gave them the buyout price from the leasing company) and exactly what we had for a trade in, including the trade in's mileage. I asked them "can they get me at least near $12,000 financed?" Without hesitation, was told "yeah, we should be able to get near there." Showed up in person, the best they could do would have had us financing almost $16,000. I was also told they don't negotiate. Everyone, including family members and staff, get the same purchase price and trade-in value (which is solely based on auction-value) on their cars. Wasted an hour and half of our time on a day when we were already pressed for time, hence the reason I called in advance. 4 days later, I was contacted by Steve. Gave him my cell number so we could text. EVERYTHING he told me was somewhere between misleading or blatant lies. I gave him the purchase price, trade-in value, fees, APR, and amount of free maintenance which was offered by a competitor. He told me point blank they WILL beat that offer. I asked for numbers in advance given my first experience with the dealership. At that time he then asked what we were trying to purchase and what I had for a trade in. So, he told me they WILL beat an offer and he didn't even know what we were buying or what we had for a trade-in. I told him we wanted to buy out my wife's lease and the trade-in vehicle. He, again, said they WILL beat the offer. I, again, asked for numbers. He said we needed to be there in person for a good deal. Told him I wasn't going there without the offer in advance. Was told "an hour of my time should be worth over $1,000." I asked him to confirm that he was, in fact, going to save me at least $1,000 and where that savings was coming from (APR, purchase price, trade-in, etc). Silence. The next day he texted me and said the reason he couldn't give me numbers is because they manager who first looked at my trade-in wasn't in the office, and didn't leave pictures. So, when he said for a second time that they WILL beat the other offer and when he said he could save me over $1,000, he still didn't have all the information or even have numbers in front of him as he had no idea what they could on our trade-in. I'm glad I pushed him for the numbers so that I didn't waste my time....again. Stay away! read more

I was so impressed with everyone in the service department. I chose to wait while my car was being serviced, I had my dog with me. Every employee that walked by asked if we needed anything, offered lunch coffee etc, and dog biscuits for the pup! So professional, they apologized that it was taking longer than expected even though it wasn't very long. read more

Offered me 58% of KBB for my bike. Same thing happened to my buddy the week prior. If you're looking for a fair deal for a trade in, look somewhere else. Too many Toyota dealers in the area to deal with these guys. read more

This place sucks! Unless you are there with cash in hand, don't expect to get the car you wanted. I filled out a credit app for a vehicle and was told my credit wasn't good so they sent it to their loan for bad credit area and it was being worked on. I told the salesman I really wanted the vehicle bad and even though my credit is bad, just let me know what I have to do to get, I.e high down payment, get a co signer whatever it was I'll do just let me know. Well they sell their cars to whoever is there, so they went and just sold the car I wanted before ever letting me know anything because they sell on a first come first serve, so even if you stepped out to go to the bank and someone walks in with cash in hand, that car is gone. So now, nobody has let me know what I can do because to them you must have tier 1 credit or pay up front or like he told me, "it's out of his hands". The problem is when I checked the many many bad reviews about this place, I said, it won't happen to me, they care about their customers!! Hell no, they only care about selling cars today and today only!! read more

Do not let them talk you into financing if you have the money to pay for vehicle in full. They will tell you this is the only way we can sell it at your current offer. The salesman and the finance people explained to me if I pay it off on the first payment there will be no interest or fees. Guess what? Interest in accrued every day. Lucky for me I called the finance company to find out why I have not received any paperwork and mentioned the no interest/fees and she explained that's not the way it works. I paid 2 weeks of interest in my pay off amount.$206.29. Had I waited for my first payment it would have been double. Shame on me. I wanted to save someone else the headache,that's why I'm submitting this review. I called Harr and spoke to Fabricio and he explained what happened and of course he said it was my fault and I miss understood the salesman and the finance people. I know what I asked and how I asked it. They did not tell me the whole story. They said if I borrowed $1.00 I pay back $1.00 as long as it's on the first payment. No interest-no fees. Don't fall for it. Good luck read more

No one likes having to get a car serviced, but Harr's staff is very professional, and their comfortable waiting area with WiFi makes it so I can get things done while the car is serviced. read more

I would highly recommend going to Harr- and ask for Maggie! My experience was excellent, from start to finish. All the staff I encountered were polite and courteous, and I was able to complete the process in basically a day. This will be the only place I work with in the future! read more

I am enjoying our recent new car purchase from HARR Motors -- Toyota. We are especially grateful to our sales specialist, James Hopkins for his patience, understanding and desire to please his clients. He was professional and very knowledgeable when it came to us and the kind of car we needed to purchase. He made the extra effort, took the extra time to explain all of the options and the way that each functioned. As a result we not only knew how to drive the car but we also knew how to use each and every option the car had. So thanks HARR and James for helping us to make the right choice at this critical point in our transportation solutions. read more

I am a recent widow and had to get a used car,,,,I was nervous about doing this alone and playing a game over price,,,I went there on a Saturday morning and was greeted by a very pleasant women name Laura Lawrence,,,I saw the car I wanted to see online and looked at it and went home,,,,Saturday nite I knew I wanted this Rav 4 and she wasn't working sunday,,,I called her Cell and she immediately replied and made an appt for me to go in and see her mgr and do the paperwork and go back Monday and wrap it up,,,,when I told people I was going to Harr,,,more than one said stay away,,,maybe years ago as Harr Ford they had a bad reputation,,,I don't know,,but this experience was superb!! and I highly suggest you see Laura! read more

I just bought my very first new car ever at Harr Toyota. My husband leased a car from them a few months ago, so after figuring out what I wanted online I set off to see a few other dealerships just to see what was out there. On numerous occasions I found myself saying "Wow, they do it better at Harr". One of the things that really stood out is that Will remembered both my first and last name- from two months previous! When it was time to buy, I knew where to go. I worked with both Will and Mike, and both were awesome. I knew exactly what I wanted, and they were able to find it for me. They did show me some other options, but not in a way that made me feel that they were pushing me into something, but in a way that made me feel like they wanted me to be absolutely happy with my final purchase. I am very happy with my experience here, and I will definitely be back. Thank you Will and Mike! read more

Cuong in the sales department was great even as a trainee. Finance wasted my time (1 1/2 hrs, for which I didn't need to be there) to tell me they couldn't beat or match my pre-approved rate and then tried to scare me out of using it. They did try to get me to sign a higher interest rate not once, but twice. They also sold a car right out from under me that I put $500 down on, but then made good by compromising on price on a car that was already competitively priced with below average mileage, which I truly love. At times I sounded like a broken record, "no, those have too many miles on them", "I don't want to take a 60,000 mile car out for 5 years", "this isn't my interest rate". I was originally going to buy a 2012 Prius with 35000 miles for $16987, but then ended up getting a 2012 Toyota Camry Hybrid instead. Working with Cuong was a pleasant process, but I benefited greatly by knowing what an LTV ratio meant, getting a pre-approval as a starting point, and holding firm, knowing there were other cars, and other car dealers out there. In the end, I never even stopped in at another dealer. Monthly Payment Anxiety (it was severe enough to deserve capitalization) kept me from getting overpriced add-ons, like dealer gap. Part of me however wants to save a little and get seat protectant. Cuong did have to perform his dictated sales attempts (tire and wheel package, protectant) but after watching a sales manager throw a piece of bologna on a new Honda in 2008 at Herb Chambers, I couldn't keep a straight face during one of the presentations and he was professional even when I was being difficult. In short: By knowing what I wanted, and what the rules were, I got a great car at a great price from Harr. read more

My service advisor Kevin D was so helpful! I just purchased my vehicle last fall and had never used Harr service. He walked me through each step and they completed the maintenance earlier than promised. read more

Price for new car is fair. You will not get the BEST deal. Their service and Parts Dept. are BAD, very bad. Worst services by far. I dealt with three service employees there and I am so frustrated. They do not call you back, when they tell you they would. I have to be on top of them to get information on my part. Even then, on one there has a clue. If you can go to another deal ship, GO. Stay away from this one. read more

Just bought a new Camry from Kevin and Amanda. I did my homework first and was prepared to ask the right questions up front so there were no surprises. Got a good deal on a popular model. Only thing i didnt like was the hour wait for the business manager but they compensated me for the inconvenience. I wS reluctant to go here due to all the negative comments and told Kevin that. I ended up at Harr after bad experiences at a couple of other large dealers. Do your homework and there wont be any surprises later. Will be buying a Corolla from them in the next couple of weeks. Im doing my homework now. read more

Suzi did a great job finding me the exact color and model truck I wanted. Excellent service from everyone involved. Thank You!!

They repaired my rear brakes and replaced bushings and now my car drives great!

It was a great experience. Felt like I had spent a $1000 with the top notch customer service I received. While I waited they even gave me lunch for free from Panera. Can't get better than that. I believe Toyota is the best place for all your car needs. read more

I recently purchased a highlander from Steve R. At HARR, he was terrific to deal with. He is very professional, responsive and had great follow up. He found us exactly what we wanted and everyone at HARR from front desk to sales to GM to finance manager were very knowledgeable and gracious to deal with......that's usually not a typical adjective used to discuss the process of buying a car but HARR met and exceeded expectations, especially working with Steve R. Thank you! read more

I wouldn't recommend this dealership to anyone, when I purchased my car there and agreed on a deal, when I picked up the car it was a mess, full of dog hair, was not clean at all and came with no gas. Problem is that since the test drive I was notified that there cars are "detailed" before the customer picks up the car. Another thing the car had the CEL on so it took a couple more days to have the car ready which is ok but with in days I was dealing with another problem, they handed me the car with the right rear tire with an air leak and they wanted already to charge me for to fix it. I had to argue with them about it and of course I was right there an old piece of metal in the tube. Another thing the employees from service, no class, rude and I confirm what the other reviews say, they are DISHONEST. Last thing, at the moment I have a problem with the CEL and I know what the problem is. I gave them the info for the warranty and my type of warranty and I asked them a simple question, does this warranty cover any charge that has to do with the cylinder or cylinder sensor and I get for an answer I don't know what you're warranty covers. Taking it somewhere else I don't even want to deal with them anymore. Not buying a car there again. Terrible dealership to deal with. read more

Well, it seems the angriest of people are the ones who take the time to write reviews. So i figured i'd write about my good experience here. Everything was extremely straight forward. I went in, told them what I wanted, they picked out a few vehicles that matched closest to what I described. I picked out the one I wanted, filled out paper work and I drove off the lot with my new vehicle that day. At no point was there a gimmick or a game where they say "Let me go talk to my manager and see what we can do" I felt the pricing was fair, the customer service was great and I got the vehicle I wanted at a very comparable price. This was the easiest car buying experience I've had thus far. For that reason, I'm giving four stars. Why four stars and not five? The free car wash kind of sucks, it didn't reach all spots on my car, such as the corners or by my mirrors. That being said...its free. read more

Sitting at Harr Toyota for service to be completed(oil change)brought car in at 08:45 it's now 11:16! Last time I will be bringing the car here! In response to this business comment,no, I didn't forget that I had my car inspected. I watched as my car sat in front of the Jeep section of Harr without it being touched. I have brought my car to other dealerships for oil change and state inspection and have never waited 3hrs! Also words like" retarded", and "it would be nice if people could read" should be discussed with management not the customer. Also, I did not want the cabin air filter changed yet it was and instead of the dealership taking ownership of THERE mistake the car was brought BACK into the service are and take out, the old one put back in! Really? Again LAST time the car goes to Harr. read more

I had a horrible experience there. The finance manager ran my papers through the wrong bank. Because they had allready given away my car that I had no payment on, they put me in a gas guzzling rental in the summertime for about a mo. They charged me for one weeks rental on top of my 1st payment when the car was still not in my possession. One time I sat ther for an hr. & 1/2 w/ my 8 yr. old. One saleseman was so rude & condescending to me in front of my son, & feet away from a manager & 3 other workers who laughed about it. There was no reason to complain, because no-one cared. NEVER AGAIN. read more

Something needs to be done. This car buying experience has been a nightmare. What is supposed to be a joyous experience has turned into a horrible one. There should be no issues with purchasing a brand new 2013 car. I WISH I would have read the reviews posted by others before my own nightmare started. I really didn't want to go the lawyer route but at this time I feel I have no other options. read more

I have driven and owned Toyotas for the last 15 years and this location was perhaps the best one I've ever had to deal with. I had to go to the neighborhood and had some extra time there. I thought wouldn't it be great to take care of my car service. I requested a service on their website the night before and they honored my request. I told them I can be there by 11 am, unlike other Toyota service stations I had gone to they had no issue with my drop off time. I told them i would like to wait for the service and they said they can have it ready in one hour. The service advisor was very friendly and pleasant to work with. They had no issue with my two dogs tagging along. To my great surprise even though I had a nail in one of my tires they had it done exactly in one hour. Now this is what I call excellent service. Toyota of manhattan should learn a thing or two from Harr Toyota. My only regret Is they are too far from where I live. read more

Throughout the last several days I have been working with Stephen Ribeiro on leasing a new Scion tC, and having been to several other local Toyota dealers in the area, I must say this experience has been the best dealership I have done business with. All the staff greater me and made small talk while I was waiting for the paperwork to be done. Stephen had most certainly gone above and beyond what I have encountered in my past visits to various dealers. He provided me with honest service, in a very courteous manner. I would highly recommend this dealership, and Ask for Stephen Ribeiro, he will help you get the best bang for your buck! read more

Yeah I'm updating again. Harr may be a good sales outfit. We have bought three cars from them and have been generally pleased with the experience every time. There is a lot of upsell for services at the end (I don't think any dealership is different) but the process for the actual car? Solid. Service? That's a flat out zero. Maybe I have some kind of Stockholm Syndrome but I have been disappointed for 10 years with Harr's service from piss poor communication, lack of understanding, complete disregard as a solid customer, uncaring and inattentive staff, overcharging and overpricing, and just a blah experience that no free breakfast can compensate for. Amazingly despite all the admissions about problems it has always gotten WORSE. You are number and a path to $$ for Harr. Period. We are finally cutting the cord which you can do as I realize now ANY Toyota dealership can service your car under warranty AND have access to the service records through Toyota. Just watch yourself. By all means buy if you want but run after that. read more

I did not purchase my scion at Harr but I have been taking it there for service for the last 2 years. I had one time that I wanted a part ordered for a warranty item and no one did it nor fallowed up with me. I brought it up at my next appt and it was miraculously gone! Then I just went in for an oil change. I figured while I was there I would do my tires and get a inspection sticker. All in one shot why not? I was quoted 600 for the tires and 30 for the oil change. I was told 3 hours. I waited patiently to be told multiple times just 20 more minutes. After 4+ hours I was given a price of nearly 800. As I sat with my iphone calculator out I tried to get them to explain the new charges. He could not. I just got well there's taxes and disposal fees. I said not adding up to another 200?! He couldn't explain. He finally took some money off to get it to an amount I was comfortable with. I have plenty of options for places to take my scion I think Harr needs to remember that! read more

I totaled my car and I got a 2017 Toyota Corolla SE as a rental which I fell in love with so a couple days later I decided to go to Harr Toyota and see what my options were about buying my own. I got there and was immediately helped by Carolyn who was the friendliest car salesperson I've ever met. The manager Kevin also was very good. There was no pressure or uncomfortableness. They did a great job working hard to work around my situation and getting me put in the car I wanted. They happened to have the exact model I wanted and took all my information and got me approved for a car loan the same visit. They waited a couple days to try to get me a better loan and ended up getting me a much better loan directly through Toyota's finance department. A week later I went back and finalized everything and was able to take the car home that day. They are very fast and efficient and customer oriented. Also love their perfect pricing so there is no need for negotiating, you just get the best price up front. Definitely the best dealership I have been to read more

I think it depends on who you get to help you here. I brought my car in for basic maintenance once and I was told my air conditioning was leaking and needed to be fixed immediately. They also told me my tires were bald. Three years and two cross country trips later, my air conditioning is still working and I didn't have to replace my tires for about another year and a half. The second time I brought it in was for car cleaning, maintenance and to turn the airbag light off. They charged me fifty dollars extra for the cleaning (to be fair, my dog does shed more than a ugly Christmas sweater but they should have told me before they cleaned it) and forgot to turn off the airbag light. But they didn't find anything extra that time. And they had a nice car service with a friendly driver. The third time I went (don't ask me why I kept going) they told me it would be $800 to fix the airbag (apparently, the airbag light meant something serious was wrong) and $400 to fix the leak in my windshield wiper fluid assembly. And my tires needed replacing. Well, I went somewhere else for the airbag and it was at least $200 less. I also went to a different garage for an estimate on my windshield fluid replacement. They told me nothing needed to be replaced. They just did a small adjustment that took ten minutes and they charged me thirty dollars. Third time's the charm...I'm never going back to Harr. They can't be trusted. read more

One of the better experiences buying a car... I would recommend them over many others. The process was longer than I thought it might be but not unreasonable, (4-5 Hours). Jerry D. my salesman was young and learning the business. He was a professional and on top of things all through the process and my pre-owned vehicle was ready to go same day... other than a few minor hiccups which they have agreed to fix, I have to say the process was positive the price reasonable as was my trade in valuation. Dealers need avoid the game playing, if you are an internet shopper like myself, I am impatient, I come ready to buy. I have done my research on my trade, what I am going to buy and it should be like going to a department store and buying a toaster. We aren't buying rare Picassos. Thankfully my purchased vehicle was already serviced and ready to roll.... Harr unlike some dealers who won't service a pre-owned vehicle until it is sold and then have to clean up the mess for weeks later. I was in and out same day... No wasted time! My only fault, was not negotiating a better loan rate, unfortunately for Chase bank but fortunately for me, AAA has the lowest rates and my last 3 vehicles ended up being refinanced through them at a savings of 2-3% over the life of the loan... I would avoid all Boch Dealerships altogether a waste of my time and energy! Not to compare... but this is the truth. Harr saved the day! read more