My experience at Harr Toyota was ABYSMAL. I originally went to Harr to get my car serviced, but it was too far gone and they offered me $1,000 trade in credit towards a new car. I went in person and met with Wilson. I brought my friend along with me as I am a young college aged girl, and I did not want to get swindled by used car salesmen. Wilson continuously pushed me to finance my new car even though I made it clear I was not interested in doing that. He was very condescending and at one point asked me, "Have your parents talked to you about how important credit is?". I am not an idiot so I actually do indeed understand the importance of credit - financing was just not what I wanted at that point in time. We finally found a car that was agreeable for me and we decided to take it on a test drive. Wilson continued to talk down to me and mansplain how to slow down while taking an exit. The car was nice, so I decided it was a good choice for my needs. After I left that day, I was a bit peeved with how I was treated, but excited about my new car. However, in the following days, Wilson was not responsive at all and would take a very long time to answer calls and texts (if he even responded at all). After a couple of bumps with paperwork, I was waiting for Wilson to tell me I could pick up the car. When I went to pick up the car, he casually dropped that the lock/unlock buttons didn't work on the keys, so I had to use a fob instead for that function. I wished he had disclosed this earlier, but at this point I just wanted to leave with the car. I drove the new car back to my apartment (literally less than 3 miles away), and then started a drive up to Maine. Not even 20 miles from my apartment, 2 engine lights lit up on the dash. I obviously brought it back to the service center (since the car had been in my possession for less than 2 hours at this point), and when I explained the situation to the tech he said, "You just bought this car here today? Ha, that's kinda funny!". I didn't find it amusing. They put me in a loaner, but made it seem like it was a favor to me. I was not about to thank them for selling me a faulty car and providing me a car so I could actually drive home for the long weekend. The loaner was fine, however, someone from the service center called me a couple of days later and said I owed a $165 diagnostic fee, and $4,000 for gaskets that were broken. I was fed up this point because this man was demanding payment from me and I was trying to explain that I had literally just bought this car and I wasn't going to pay for these repairs. I again explained that I had only owned the car for 2 hours, and he said that was a problem for sales and not his problem. The sales team had stressed that they talked to the service team and got the go ahead to sell the car to me. They then offered to pay for the repairs, but I just didn't trust them anymore and wanted a refund. I got the money back and I thought that would be the end of it. However, over a month after this whole ordeal I got a text from them reading, "The Acura we took back has title switched to your name. We need you to physically sign a green form for us so we can apply for a new one in our name. This is pretty urgent. Are you able to come back today quick or tomorrow?". I responded asking if they could mail it to me since I was not about to inconvenience myself for their mistake. Instead of being polite, as per usual they were patronizing and said "No we need it asap". I assume they were trying to resell the car and just found this error, but I had finished my communications with them a month ago and considering how they treated me the whole time, I was not going to change my busy schedule for them. They ended up sending a runner to deliver it to me, but their continuous incompetence was outrageous. I felt like they disrespected and talked down to me because I was a young woman, and the communication within the dealership was lacking as well. I will say, the reception staff for the sales team were nice and welcoming, but they were by far the best experience at Harr. read more

If I could return this car I would. Instead, I'll be stuck making monthly payments on a 2016 vehicle that was sold to me after the first car they sold to me broke down in the first month. These people scam you into purchasing a car that will break down - I have recorded verbal admittance to this dealership preying on lower income households with bad credit to sell "cheap" cars that they know how issues (they noticed issues in my car, but didn't say anything until I found them). Do not purchase a used vehicle here, please. read more

Just be careful when they offer oil changes for life. What they dont tell you is that you have so many oil changes and they expire, yes! They expire and they wont honor what you're still paying for on your monthly payments. I lost 8 of them that was rolled into the monthly payments. Go somewhere else! read more

They refuse to pay a commission for a lousy 2 sales. Gabe: Can I pick up go pick up my check this afternoon? Jaz May BDC Manager: I just talked to Mark and he said that you only had two souls in that you would not be getting a check since you were let go what's his number Gabe: So because I only had 2 solds I'm not getting a check? And you don't have Mark Valentino's number??? Who is your coworker??? I'm sorry but you guys as a company are horrible and unorganized as a company. Mark Valentino is higher authority then you. To top it off you guys had no legitimate reason to fire me. Everybody had low numbers due to the fact that you guys were too focused on moving offices and all the management drama, and all the bs of the Toyota sales who are still deleting customers's phone numbers till this day from customer's profiles. Yesenia told me you guys fired me because I was being negative when I motivated everybody, especially when before you got in as manager. And now what happens? You guys fire me to replace me with Nate and Gaby's friend who have no experience, and lost Jenica who is a beast of a Bdc like me because even she noticed that your BDC department is still a whole mess. You can walk up to Toyota and get Mark's number in case you need it in the future and you guys can keep my two solds because I'm not even like that. I wish you all the best because the way you guys are running things in sales, is completely insane. Have a good day. Jaz May BDC Manager: Ok That's Harr for you. And to think I've been trying to work there since 2014. But had I known they would get rid of 2 managers, while dealing with construction and tell me and others to move things to the "new office". I would have never applied in the first place. Smh. So you guys can take my 2 Sales and put it towards that Honda Dealership. read more

Harr Toyota - Car Dealers Near Me - Worcester, Massachusetts

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ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!!! Sales reps and managers young and inexperienced- over worked and don't really care whether you buy or not!l General manager even worse- left calls and e-mail of complaints and never even got a call back! Terrible!!!! DO NOT RECOMMEND YOU EVER GO!!!!! Sooooo many better more professional dealers out there! (Only giving one star because I can't do none!) read more

Harr Toyota Repair service department if I can give you a zero I would one star is too good for you ! Extremely frustrated with them. My car was involved in a hit-and-run accident end it was towed to Harr Toyota for repairs. The tow truck driver asked Where to leave the car He was told basically to put it right outside the service department door to the left and that's exactly what he did . So my insurance company adjuster calls Harr Toyota and they say they don't have my car so for two days my car is missing even though it's parked right outside the service department door . Harr Toyota service can't find my car ! So now I'm ready to call the police and all of a sudden Harr Toyota finds my car in the exact spot it was left Outside the service department door. Then I'm told I can get a loaner car and now all of a sudden the service manager is saying no . Mind you that the repair bill for this car is over $7000 . Is this what they advertise as Harr Toyota pride ? They are dropping the ball big-time ! I tried contacting them for 4 days trying to find out the status of my repairs mind you I left numerous messages voicemails Messages with the front desk no one returned the call for four days ! Four days without a return phone call ! Is this What they mean by Harr Toyota pride and service . They've already had my car for two weeks God knows how much longer it's gonna take. Now the icing on the cake is there waiting for a part my car is already been there for two weeks they located a part you would think they would ship it overnight but no no nooo not Harr Toyota Repair service Department . Whatever happened to customer service ? Or just standing up and taking your own responsibility or making things right . What a shame because I purchased two cars at the same time from Harr Toyota and I would like to stay a loyal customer but their service repair department has me thinking otherwise read more

they say you have lifetime carwash, but I've been trying to wash my car for the last 3 weeks and is always closed. They said is due to the cold weather. It doe make any sense. read more

good luck trying to cancel a warranty with these guys! i've been getting the "run a round" for 4 months to cancel my warranty and get my refund. i've called, i've emailed, i've shown up in person to sign and now i am being told that nothing was ever processed under my name. awful customer service & terrible communication. what is wrong with the sales managers & general manager at harr?!?!?! read more

I recently bought a 2006 Toyota Rav 4 and it was mostly fine. They sent me home with a full tank of gas and gave me a free pass to get a few carwashes as well as the next three oil changes. The staff was also very friendly. Here are the negatives: the sales associate did not tell me I was only getting one key until after I bought the car, and then they said it would be over $200 for me to get a spare. They told me I had a 60 day warranty, so I took it back in about a month later when the AC stopped working. Turned out it needed a new AC fan motor, and I was told I had to pay a $100 deductible because I didn't have an "extended warranty." I don't see why I should have to pay a dime to get something like that fixed if it broke down a month after I bought the car. That being said I am not 100% satisfied with their service, but I would go back there for my next car. read more

OMG, after I wrote the last review I had a real problem with them. While I was getting my service done, the service advisor came to me and advised me that I would very soon need brakes to the tune of $600. I brought it to a local shop that I trust, and they said that not only are the brakes only half worn but they could do it for under 400 with equal or better parts. I'm starting to feel now like the relatively low price for the oil changes are just a trick to get you in the door so that they can try to rake you over the coals for some additional service that may or may not be actually needed. Phooey read more

Allways gets the car we want in a timely manner.mike c. Is the best.Service could be a little more user friendly as appointments are usually not on time read more

Up-to-date, my warranty issue has finally been resolved on one note. However, I am now paying for an extended warranty out-of-pocket, separate from my monthly car payment (Harr has made my struggle real). What I did not mention in my first review is that I had to pay an additional $2500 to have the vehicle certified. The brakes are no good but passed inspection because Harr did the inspection. I paid Harr approx $300 to install a car starter. Whenever I open my car door, the car turns off. When I questioned this, I was told that it's a safety mechanism.???? You can not drive off without the key in the vehicle and the door will not open unless the person has a key. So what's the safety mechanism??? I called to address this matter and had gotten nowhere. I've really been duped by my local car dealership. So hurtful!!!! read more

I am actually pretty shocked at some of the reviews, and will chock it up to the simple fact that many people are so impulsive and excited about buying a new car, they do not ask the important questions before taking on such a responsibility and investment. I was recommended to them by a friend who bought a car from them so I thought I'd do in before buying at the first place I went. I went in with my information, my budget in mind, the features, mileage, warranty, and service plans, etc that I expected. I let them know all of these things and waited for the credit approvals. The entire time they ran back and forth to make the numbers work for us no matter what it took, they offered us popcorn, coffee, things for my son to play with, juice boxes, put cartoons on for him, played and interacted with him. They showed us the service area, informed us of the lifetime free car washes, year of maintenance, the lunch they will get from Panera bread while your waiting for service, etc. etc. etc. We realized that with our budget, the SUV we preferred was out of the question and were patient. We ended up getting a car instead with the exact payment and warranty we wanted. In the end the deal I got was this: 2017 Toyota Corolla LE with 18,000 miles 7 year/100,000 mile bumber to bumber warranty 5 year paint and fabric protection, no matter the fault or extent Free car washes for life Maintenance for one year Maintenance does not have to be done at dealership to keep warranty intact, just has to be done. I received 1,000 for trade in on my car They had everything ready for me so quickly, I only have to go pay the rest of my cash down payment tomorrow and pick up the car. I was not ready that day as I did not expect to get approved honestly, however, even after a bankruptcy, which was discharged JUST 5 days prior to me applying, they got me approved at the payment I wanted. The receptionist, insurance people from All State, the sales guys, they were all great. I'm looking forward to even going in for my first free maintenance to visit, so again, I have no clue about these bad reviews because I'm telling all my friends to go here!! read more

STAY AWAY... We just left Harr Toyota and would NEVER go back there after being treated so horribly, lied to and sworn at. They love to get you in the door and just leave you sitting around with no one to be held accountable. The sales women Laura Lawrence is the worst!! I have bought cars there since I was 16 and would never recommend them to anyone ever again! She was extremely rude and unprofessional, called us names and even swore at us. Please take you business elsewhere and DO NOT purchase any vehicles from them Oh and now Dominic is going to attack on social media.. again. Do not buy from Harr read more

I'm not a big fan of their system. By automating and systematizing as many redundant and repetitive processes as possible, they have very much created a 21st-Century car buying and repair experience. However, I feel this has come at the expense of the traditional, personalized customer service experience. The last few times I've been to Harr, I've found that communication between departments is not the greatest, and full of blame-game. Statements made to you by one employee in one department that makes commitments of other departments (i.e. "we'll get your car to the body shop so they can look at it first thing) aren't reliable, as are promises that people will call you and keep you informed. One result of the systematized process is that it's hard to find knowledge. I know about cars, so when I'm told that something isn't repairable and needs to be replaced, the person who tells me that should be able to answer basic mechanical questions as to why. I've dealt with Harr for repairs, and I've shopped for cars on their lot. In all my experience, I find that people there simply don't listen to the customer. There seems to be this pervasive attitude that they know best for you, and that they're doing you a favor. The biggest challenge with automation is making sure your customers don't become just another number in a system. read more

Don't ever bring your car here for service sh.t service over charge and peoples there with sh.t attitude

We recently purchased a 2019 Toyota Camry SE from Harr Toyota. The experience was EXCELLENT - no pressure - friendly atmosphere. Feel like we got a really good deal. Our sales representative was Nana. This guy was AWESOME - knowledgeable, helpful, friendly and quite the character. He made the whole process FUN. So glad that we were lucky enough to deal with him. Also thanks to Will in the financing department for making things smooth and easy. This was the BEST car buying experience we have ever had (and that is saying a lot). If you are in the market to purchase a new/used vehicle - we HIGHLY recommend this dealership - Harr Toyota Worcester. Thanks for everything - Randy & Eddie read more

Harr Toyota here we are, a MONTH later since my last review when you told me there was nothing wrong with the car & I barely, made it safely off the highway to bring this car to you! I'm curious to see how you'll explain there's nothing wrong this time since there were no lights on last month when I brought it to you begging you to fix it. Not to mention, Shay told me to bring it in when it starts up again, & Mr. David Pepin tells me, "we'll see what we can do to look at it today". What reliable customer service. read more

Harr Toyota - Car Dealers Near Me - Worcester, Massachusetts

Awesome....! Before I get to my review I have to say, I don't understand these negative comments about this dealership. First of all, if you don't understand that buying a car (new or used) can sometimes be a pain in the ass, then grow a set, swallow your maturity pills, and suck it up. You're talking about a 20, 30, $40K or more purchase. This is not buying Equate lip gloss at Wal-mart. It's the 2nd biggest purchase in your life. Have you people every bought a house? Talk about a freakin' headache. Check yourself into Reality Hotel for a week and use the pool. This is a wonderful dealership hands down. To set the stage I need to ask....Do you have that friend or relative that is so picky, it makes you want to slap them in the face? Well that's me. Being OCD is my hobby, and I don't put up with BS or having my time wasted. If you need lessons on making everyone around you roll their eyes, then sign up for my class. They call me Professor "What the F*** is wrong with You?" Not only was my wife and I treated with respect at this dealership, they were extremely nice and actually interested in making sure our needs were met. We had a budget range and a list of must have options for our new RAV4 lease, our 2nd one from Harr Toyota. Our sales person Nana, was incredibly knowledgeable on all the current Toyota products, including models of years past. He took his time with us, showed us a few vehicles and found us one we loved. Danielle in finance was flexible with the terms. She understood our money situation and our concerns. Did we go back and forth a few times to get the deal right? Of course we did. That's the process. My wife and I even left to finish our errands that day and ended up at two other dealerships. One being a Ford (to look at an Escape), the other another Toyota dealership. They couldn't come close to what Harr was offering. Danielle also called us back 2 hours later, to let us know that our return lease was valued higher than she first thought (something she had to take time to research) which sweetened our lease price more. Nana and Danielle got us into the RAV we wanted for a fantastic price. After the sale they made sure the plates and registration were taken care of, and sent the info to my insurance broker/provider the same day (on a Sunday) to make sure we were covered. All in all this was a great transaction and I would not lease another Toyota without going to Harr first, and most likely last. Get your next car from Harr, and understand that the purchase is a process. You as a customer need to be patient and work with the dealership (this one or anyone for that matter), just like they are patient and willing to work with you. A side note... Our first lease was for 3 years. Every time my wife brought our first RAV in for service, she was met with a friendly service agent and the work was done right and on time. They also have free treats from Panera while your wait in the very comfortable sitting area. Two months after that original lease, I took it in to have the auto start installed. There was some confusion as to what tech was installing and what day it was scheduled. The schedule issue was partly my fault, for not calling back to confirm. But they took it into the service bay is short time, and had me out of there in about 90 minutes. 5 Stars for that...! Their service Dept is excellent. read more

Drove over an hour to see a car that was definitely misrepresented by the photos online. Then Aldi called me a liar to my face. Would not recommend. read more

Quite possibly one of the worst dealers in Worcester. Unprofessional employees, a bullying pressuring environment, grossly incompetent service. "Perfect pricing" is a scam, you can absolutely find better prices elsewhere. The parking lot is an absolute mess, you'd think the city would cite them for failing to keep up maintenance or safety. Their customer service leaves a lot to be desired, sometimes they seem better at condescendingly replying to Yelp reviews than answering a phone. Seriously, name one thing this place has to offer that you can't find virtually anywhere else. read more

Something has been going on here lately with quality control. Did they change management or staff? I bought a car in 2015 and haven't had any issues until this year. In March I had sway bar links replaced and as I drove home, I noticed a clunking noise. Guess what it was? A tool had remained attached to the car. OK everyone makes mistakes, this isn't a biggie right? I took the car in two weeks ago (first time since March) and everything seems fine after repair. I drive it again two days later and notice this little box with a green light under the dash. It's a code reader. They forgot it was plugged in. So I have to go out of my way to return it. This is becoming a pattern of behavior. If I return for service, will the next mistake cause a fatal accident? Looking at the rest of the reviews, it seems I'm not the only one experiencing issues lately. 3 stars because they have also always been polite, fixed/repaired issues, and so far haven't killed me. I don't know if I will return for service, which sucks because I liked this place. read more

Came in mid march for the standard Toyota (takata) air bag recall. I made three confirmed appointments to get this fixed and each time they failed to order the air bag. Wife, two kids and COMPLETE waste of time. Please be considerate of other people time and get it right the first time. read more

Wow. So, I guess the problems this dealership is having in providing decent customer service stem from poor upper management. Basically, wrong is wrong. A paragraph of justification doesn't make it okay. Basically, they screwed up and just can't be accountable. "What is said to have happened" is what happened. Yep, this place earned its 2.5 stars. read more

Fought collections due to their incompetence. Upon turning in a lease I asked where to leave the keys and was told the glove box. Did that. Weeks later get a bill charging me for a missing key. They refused to help and I wrote a negative review on Facebook and they blocked me. It was so frustrating. I love Toyota cars but have bad luck with customer service at their dealerships. Such a shame. read more

My car was all damage due to a accident i had and i left my car on there hands , today i came to pick up my car and i couldn't believe my eyes , they had made a miracle i definitely recommend them read more

Had an appointment to get an oil change, and after I showed up and checked in they told me it would be an hour and a half...for an oil change. I asked to come back the next day instead and they were very accommodating and set up a new appointment for me. It still took about 45 minutes the next day, but better than an hour and a half. If you're there during breakfast/lunch hours, they will bring you Panera for free, which is great. read more

Two days ago I went in to Harr for a recall on my leaf springs for my '08 Toyota Tacoma. The leaf springs on the right side were cracked and had cut my brake lines the month before nearly causing an accident. I was never reimbursed for fixing my brake lines which cost me around $100. Yesterday I picked up my truck with a brand new set of leaf springs courtesy of Toyota's safety recall. When I started my engine to leave I hear a noise that I've never heard before coming from the engine. Under the hood I notice a leak in my driver steering fluid line, I have NEVER had to fill it up before because it was always between the max/min line. I filled it hoping that would be the cause of the noise. The noise persisted, and became louder when I accelerated, I called back Toyota and made another appointment for the next morning. I dropped my car off this morning hoping the noise was something minor i.e. a loose belt, screw etc... After a few hours I received a call letting me know that my alternator had to be replaced. They would have to charge me $610. I don't have that kind of money to have it fixed now so I picked up my truck this afternoon and was charged $109 just to have it looked at. When I enter my vehicle I find a note telling me that Harr's inventory is low on Tacoma pick ups and they would like to sell me a new car with lower monthly payments... Now c'mon, my truck has over 87,000 miles and it is common for the alternator to go around 100,000 in any vehicle, but this is just too fishy. I never heard my truck make this noise before and as soon as I pick it up they want to charge me $610 and offer to buy my vehicle in exchange for a newer car with lower monthly payments?! On top of that a worker tried to convince me that I couldn't hear the sound before because the clanking of the leaf springs was too loud... I would have noticed a noise like a vacuum cleaner sucking on HI coming from my engine, even over the clanking of my leaf springs. It is my understanding that I am dealing with crooks. My truck is being serviced by a friend for half the cost now and I will never be using Harr services again. read more

The salesmen are dopes and are dressed like they're trying to sell you a submarine sandwhich not a car. They harp on a ridiculous theme called "perfect pricing" but lack any real knowledge of automobiles. They're lucky Toyota's essentially sell themselves. Must be hourly workers. They stink. read more

Really Great dealership to deal with from sales to service. They are the only place I would consider to purchase a Toyota. My salesman Jaz was not out to make a buck, he really cared that I was getting the exact car that I wanted and needed. He even suggested trying several different classes of the model I was looking at and it turned out that the cheapest care suited my needs. Even the manager was a pleasure to deal with. Harr has really changed the process for buying a car by taking the haggling about price out of the equation, simply brilliant. read more

Harr Toyota has consistently had the best people to deal with and the best prices for the last 5 to 10 years. ALWAYS get an online offer quote and always get a price quote from them if you are buying a Toyota in New England. We wanted a car in a color that they didn't have and unlike any other dealer in New England they got it for us at the same price they originally quoted. Great people. read more

I will never recommend that anyone I know to Harr Toyota to purchase a vehicle. The whole experience there has been dishonest on their part from sales to service. My husband and I went there in August to purchase a Highlander, first Highlander they promised us we would have that Thursday. There was no way we would have had the vehicle that Thursday which they decided to be honest about after we signed the sales agreement, in fact they didn't even have the title and would have it for weeks later. The second vehicle they offered us after we wouldn't be able to get the first one, however financing never took off the first loan for the first vehicle when they were supposed to so when they did they ran out credit through one credit union which they denied us because of the first Highlander loan and said the bank denied us due to age of vehicle ( the second vehicle was much cheaper than the first- I honestly think they kept the loan on and then tried to process the second loan as we got a copy of the denial in the mail weeks later and age of vehicle was not the reason of denial like they stated, it was due to the first loan size. I think they purposely did that to get us to pick a more expensive vehicle like the first). The third Highlander we got and we love, more than we wanted to spend but we needed a vehicle badly. First month we had the Highlander the brake light went on and realized it was due to break fluid, I thought at first perhaps they never topped it off so I filled it that was in September. End of November the break light went off again and I checked the fluid and it was low again I filled it and because of the holiday never had a chance to book an appointment then I went away for a month so came back beginning of January and reached out to Danielle which was one of three sales people we dealt with. We told her what was going on and she said to make a service appointment on a day that she was there. ( I was only driving on weekends and that was it for the whole time we had it with the whole month of December where it was sitting- we went through a whole bottle of break fluid). We made an appointment with service for our first oil change at the same time as the mileage was close to when it had to be changed and had service check the leak. It took service almost four hours to do an oil change and to tell us that we needed $1,200 in repairs due to the break leak. They said we needed new rear break pads, rotors and calibers because the caliber was leaking and the break fluid contaminated the breaks and rotors and it all had to be replaced. While we were there they called a customer on the phone and said the same thing to them which raised a red flag. Those kind of coincidences do not happen. We ended up bringing it to our mechanic to get a second diagnostic opinion ( our mechanic is ASE certified mechanic and has been for 40 years). In 10 mins our mechanic had our suv off the lift and came back and told us our breaks, rotors and calipers were brand new and didn't need to be replaced. In fact the reason there was a leak to begin with was because when Harr replaced the breaks before we picked it up when we purchased the suv and they never completely tightened the bolt that connects the break line to the caliper. The repair cost of tightening a bolt was $20. Harr had been nothing but deceitful. Trying to scam us out of $1,200 for repairs that didn't even need to be done is extremely shameful on their part. Thinking we were stupid enough to fall for a scam that they obviously are running with multiple customers because they are purposely keeping lines leaking is even worse. We have contacted the Better Business Bureau (BBB) and the Attorney General Office. We have free oil changes left with Harr that we will never use because we will never allow Harr to touch our vehicle ever again. DO NOT BUY A VEHICLE FROM HERE- SAVE YOURSELF THE HEADACHE! read more

Initially my experience was great, little did I know I was being smooth talked and everything they told me was completely false, they lied to me and sold me a $3,000 extended warranty that I was told "covered everything bumper to bumper" I've had the car for less than a year and about 8k miles every issue I've had with this faulty car they sold me isn't covered by their "bumper to bumper" warranty PLEASE save yourself the trouble AND BUY YOUR CARS ELSEWHERE, I would have kept my business with Herb Chambers if I had known all the lies and trouble I'd be dealing with at Harr. DO NOT BUY FROM HARR GO TO HERB CHAMBERS OR WAGNER INSTEAD! read more

Very disappointed. They sold me a car with mold. When I test drove the car the car smell like they just clean it. After I brought my car home open my trunk I almost threw up. The smell make me sick for three hour. Do not trust this dealer. Mold is toxic can kill a person slowly. read more

My husband and I picked up our new 2016 Prius today and now that our purchase is complete, allow me to say that the entire process was very smooth - from first contacting the dealership via an electronic form about our interest in purchasing a Prius - all the way to today when we picked the car up. Not only was the process smooth, it was actually enjoyable, thanks to Product Specialist Steve Ribeiro who worked with us from day 1. In short, Steve was very personable, pleasant, and highly knowledgeable - even enthusiastic -about the Prius and the changes that have been made on the 2016 model. When we took the car for a test-drive, he showed us all we needed to know very clearly before we headed out for a drive. Again, today, when we picked the car up, he made sure we understood how to start it (since it's keyless) and didn't have any questions before we left the dealership. He couldn't have been more attentive and focused on our needs. For my husband and me, haggling with a salesperson over a car's price is something we both hate. Fortunately, Harr has 'Perfect Pricing', which means the dealership lowers the price to a competitive one and that's their bottom line. What this also means is that those selling the cars aren't paid by commission. I think the fact that we didn't have to haggle and play that game made our experience with Steve even better. Since we haven't brought the car in for service yet, I didn't feel I could give Harr five stars (at least not yet). So far, though, our experience has been a very good and enjoyable one. Aside from one visit when there seemed to be a delay getting all the official paperwork squared away, the process couldn't have been better! Keep up the great work, Steve! read more

Took the car in to have the alternator belt and serpentine belt replaced and wiper blades and an oil change. The quoted price was over $1200. The oil change and wiper blades were already done with our authorization. I should have gotten the price first. The bill for the wiper blades, the oil change and the diagnosis(?) and shop fees(?) Was $207. I will not be back read more

This will be my second leased vehicle that I purchased by Dan Dubay at Harr Toyota. The first time I bought a Toyota from him he was very professional, knowledgeable, and patient. He took the time to make sure I was satisfied in my purchase. Now this second time, once again Dan did not disappoint. He got the paperwork done, the credit checks and everything in order quickly and professionally. Huge thanks Dan! I will come see you again as a loyal customer. I also want to give a thanks to Derek House, one of the sales managers. You could instantly tell he cared about my car buying experience. Both of these guys deserve recognition from upper management. Thank you again! read more

They have had my company lease car there over 6 weeks and are too busy to deliver it to me. Domenic complained to me that he wasn't even making any commission on it, so I guess he only does courtesy work if he has an incentive. read more

I have never purchased a car at Harr but have my new Grand Cherokee services there. The facility is clean and the work and people there are excellent. I have had no major work done but all service to date has been excellent. read more

Harr Toyota - Car Dealers Near Me - Worcester, Massachusetts

Nana Agyemang was our sales man years ago and was amazing. He was helpful and understanding of our situation and really helped us get what was right for our family with no pressure. I no longer live in Massachusetts- but I contacted Nana for some advice since we would be purchasing another Toyota, but in Florida this time. I asked him a few questions and any advice he might be able to share with us. He responded immediately with some great advice for us and some things to look for while we are shopping for a new vehicle. He did not have to do that at all for us and I was so thrilled that he was willing to take the time to help us, even though we wouldn't be purchasing directly from him. I highly recommend Nana for your purchase and any future purchases read more