Had my car inspected here and they removed my legal tints without even calling me so that my car could pass inspection. I had paperwork I gladly would have showed them too. They then explained that if they hadn't then they would have had to fail my car and because of this they were justified. I nor anyone I know has ever heard of a place removing tints so a vehicle will pass. Will never go back. read more

I've been buying vehicles at Harr for 30 years. There's a reason I keep coming back. After going to Harr Toyota and finding the truck I wanted, I emailed other dealers and the pricing was pretty much the same. But I was looking for what the dealership had to offer. Some dealers offered more and I went to Shaun with their offers, and between Shaun and Frank they were able to get me what I was looking for. Thx guys, Love my new truck! read more

Harr Toyota - Car Dealers Near Me - Worcester, Massachusetts

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Be prepared for a bait and switch at Harr. I made an appt to see a vehicle that they actually called me about and I was interested. I had numerous conversations about the appt with the administration at Harr because I had to change my appointment time. I spoke with them the day before the appointment and wasn't told that the car I was going to see was sold. When I got there I sat for 30 min while they went "looking" for the car and offered to show me one higher in price. Bad business read more

This place is the worst. They don't ever return your calls, they never answer the phone. They give you the run around about your lease terms. They are rude to you on the phone. Just spoke to someone in the finance department and the guy literally yelled and mansplained to me. never ever go here. read more

Purchased in January, free oil changes for a year and lifetime free car washes. Just brought it in for the first oil change at 5000 miles and they got us lunch free from a Panera just up the street, were accurate in the wait time and it couldn't have gone smoother. Also, free coffee and water while you wait in pretty comfortable chairs. Buying a car is always going to be stressful, but so far, I have no regrets. read more

bought a certified used car here and found out later that it had been in a bad accident, new door and rear panel... no mention of that from them. they like to pretend that they aren't familiar about their cars. Needed a replacement radiator in same, they charged me an $80 "diagnostic fee", was over 1100.... f this place. read more

I am so Happy in my Lease Camry SE 2015 , James Hopkins ( sale specialist ) is so nice, professional, and helpful . He explained everything about the car and how to use the Navigation system and other options of the car. the good thing in Harr Toyota , they are open in negotiation for the price and so transparents . read more

My salesman was Roger and I bought my new Rav4 from him after walking out of the financing dept at Herb chambers in Auburn disgusted and horrified by the scam i was subjected to.Roger gave me a great deal and was polite and upfront and although i was on guard because of my previous experience w Herb toyota ,Roger put me at ease and w Derek the manager who was also very honest,the two made this a wonderful experience.Even the woman in the financing dept made my exit fast and easy and i felt relieved that i made my decision at Harr Toyota.I highly recommend Roger at Harr Toyota Worcester . read more

My experience at Harr Toyota could not have been better. Between Shaun P. (the salesman) and Kevin M. (Team Leader), the process of trading in my vehicle was very pleasant, and their customer service completely exceeded my expectations. Shaun is a very knowledgeable, respectful, helpful, and all around awesome salesman. He and Kevin made the process as smooth as possible, while always keeping me informed with any updates on the trade-in process. Even after the purchase of my new vehicle, Shaun has continued to be extremely helpful with all of my questions. i would highly recommend Harr Toyota to anyone in the market for a new vehicle. Go see Shaun, you won't regret it! read more

I'm always pleased with the service, whether that be purchasing a vehicle or maintenance, at Harr Toyota. The folks who work here are warm, engaging, and listen to my needs with and for a vehicle. read more

We had serious concerns after we purchased a car. They were completely non-responsive. They got our money and immediately stopped caring if we had any concerns or questions. I recommend the Toyota dealer in Lexington - more honest in my opinion. read more

This dealership is horrible. Aside from the unprofessional way they operate they do not listen at all. They will submit you to every lender out there. Yes this is normal UNLESS you tell them they can not do it. I wonder if they know that loophole to people allowing them to run credit. The consumer is allowed to say it is only for certain lenders... Be warned they will. If they decide your not a customer they can help they will stop communicating but not inform you. Their used cars are junk and overpriced by A LOT! Their team is not trained at all and it shows. Their practices are unethical and they are rude. Good luck if you do decide to buy from them. I advise staying away read more

Horrible customer service & rude employees! Everyone lies and bully's customers. I had my son there to help me with understanding the sale and he got verbally attacked by the worst sales person Laura Lawrence. If you cannot handle someone questioning you and get defensive right of the bat you shouldn't be in sales. She was fake, unprofessional and rude. Save yourself a hassle and do not purchase a vehicle here, I went to Herb Chambers in Auburn and dealt with Marque where they are extremely professional! read more

Service and body shop are very good but don't buy your car at Harr! They harass you and screw you at the end and will not answer you and when they do, it will be to tell you that they can't do anything for you and you have to pay for fixing your 2019 car that came with a dent in the trunk door! Stay away! read more

The salesperson Sarah Fallon totally disregarded what I said I was looking for in pricing a vehicle. I purchased a vehicle nevertheless and it was promised to be detailed before pickup. That turned out to be a lie and so after speaking with a manager the following day they said bring it in to be detailed. I brought it in and they just wiped the interior and vacuumed ( never touched the stained seats)! I would never purchase or give a positive recommendation for this dealership read more

Thank you Harr Toyota for your speedy reply. Two months was much faster than I expected. Funny when I stopped at the gas station the next day and tightened my gas cap that had been unscrewed, all of the warning lights turned off. I also find it quite suspicious that a loosened radiator hose clasp was found within my engine three days after I left your location, by an honest mechanic. You will never receive future business from me. read more

Terrible experience at Harr Toyota today. I was interested in a used Tundra, contact them via email and phone about it. We set up an appt to see the truck on Saturday. Online sales person said they would call to confirm the day before, which they did on Friday afternoon. Drove over 30 minutes to get there only to find that the truck had been sold on Wednesday. When i asked the manager why didn't they just tell me that the truck had been sold when they called yesterday, his response was "Yeah, they wouldn't know that - sorry" This dealership needs to get its act together - on any normal day this would be terrible service, during this pandemic it is even worse. I will make sure I tell everyone I know to stay away from this place. read more

PLEASE do not believe a word Harr says, or writes on Yelp. These guys are liars and deceptive. They took a $3,000 deposit, and would not refund any of it. There are major hidden fees in their final contract - read the entire contract!!! Any Yelp member: PLEASE feel free to contact me at any time for details on my experience with Harr - I have been buying cars for years, and my experience with Harr was BEYOND HORRIBLE. It was an absolute NIGHTMARE. A V O I D!!! read more

Ask them what their documentation fee is before you say yes to buying anything. We found out after a few hours of back and forth and finally agreeing on a price before they had the "no haggle" pricing. We wasted 5 hours there and walked away from finance guy. The sales manager tried to keep us there but we left when we found the answer to "why is the doc fee $1k when everywhere else is a couple hundred?" a laughable "because we don't make enough on the sale so we need to make money somewhere" read more

We had our 2013 Toyota Sienna in for repairs after my wife was rear-ended. Bearing in mind that our purchase experience for said Sienna at Harr was not exactly overwhelmingly positive, we decided to give them our business again with the repairs. For the most part, with the exception being when we picked up our vehicle, the body shop staff was not exactly friendly. When we had our vehicle towed after the accident to Harr (not knowing that the towing company needed payment on the spot for the tow upon delivery of the vehicle) and it was towed to the towing company's central yard, the gentlemen at the body shop were not exactly empathetic and provided zero guidance or seemed in any way concerned about the whereabouts of our vehicle. My wife made a few calls during the three week period that Harr had our van. Virtually every time she called, she was placed on hold for upwards of five minutes or more and there were more than a few delays in getting our vehicle finished. When my wife inquired about having the van inspected, the only thing the staff was concerned about was how they were getting paid. When my wife told them that the sales office had a voucher for a free inspection, she was told to go get it from the sales department because "paperwork doesn't flow from sales to the body shop." I've worked in a body shop before. Prior to moving to Worcester, I had built a solid relationship with a Toyota dealership in NY to the tune of buying NINE vehicles from them. Given our poor buying experience (one star) and our repair experience (two stars - would be one except the initial quality of the work seems good), it is HIGHLY unlikely that we will go back to Harr for service or to turn in/buy out my 2011 Tacoma whose lease is coming up. read more

I usually just buy my car from the side of the road....and I tend to get pretty lucky with them more often than not, On a friends advice I went to Harr, and I've regretted it ever since. I understand that car salespeople are evasive. I figure thats part of their jobs. However, when you have your sales staff blatantly lie about things that are in their contracts, as well as their policies, that is both and ethical and moral issue. I went in with the intention of buying a used car. I had money from my previous car being totaled and have better than average credit, so I figured that it was a smart choice. I liked the options that were listed on the website, and came in with a plan. They had roughly 20 cars listed on their website, but when I arrived I only found 7 or so. When a salesperson accosted me, I asked him about the 3(from the website) that I was most interested in, and he left me for a little while and came back and gave varying excuses as to why they were not available for sale. I asked about my next 3 top choices, and were given variations of the same excuse. We talked a little about what I was looking for, and ended up looking at a couple of vehicles. I ended up settling for a 3 year lease on a car...I wasn't completely happy with the results, but it got me what I needed, and I felt okay with it. The payments were not extending myself too much and I was fairly comfortable with things as they were. However, this is where the lies come in: 1. One of the selling points on the lease was no excise tax, sales tax etc. I asked if they get added on later, and was told emphatically "No", and if they are they are worked into the amount I'm already paying. 6 months later I have so far paid over $400 in "Personal Property Tax". I looked on the back of my bill and found that ppt is charged in certain states, Mass being one of them. I called the salesperson and asked for an explanation, and he said he was unaware of it. I pointed out that he had told me that he had been selling cars for many years, and then he told me that it must be a new thing. A call to Toyota Financial found that this is a lie. 2. I was told that I would not be charged a disposition fee(I had gone in with enough information to at least ask), and would not be charged anything extra unless I brought the car back at the end of my lease over mileage or in poor shape. This is not the case. I get charged a $300 flat charge along with whatever they assess the car needs, unless I buy it outright at the end of my lease. 3. A friend's boyfriend works in another area for their sales team. They were the ones that recommended that I came in. After talking about my experiences he checked for me and found that the used cars I had been originally looking for were available to be sold, and were just getting washed that day. I admit, part of the issues was that I put my faith that the salesperson would just try to relentlessly upsell and squeeze every dollar he could out of me. I didn't expect blatant lies. I'm sorry I ever stepped foot in that place. read more

I have to say overall it was the worse experience. Misleading, we bought not only 1 but 3 vehicles from this dealership for a business. We ran into multiple issues with all the vehicles and after purchase they spent more than a month at dealership trying to be mixed. Also, mislead about insurance, asked multiple times about commercial insurance and was told that it was not needed. 2 months later state police pulled us over and stated they were impounding our vehicles. We had to repay to register and insure them after paying Harr just two months prior. They are unresponsive and highly unprofessional. read more

THEY ARE THIEVES IN DISGUISE, AVOID AT ALL COST! Thought I should share my recent experience with the service dept of this dealership to warn everyone before you consider going to them. I wish I was warned about them before I purchased a car with them. I bought my 2010 Corolla in May 2013. Recently I've had several issues with it. I'm talking about potentially deadly issues. For example, the other day, I almost crash into another car as the steering locked up while I was turning into a parking lot. That was only one of many instances. Last night, after stopping to get gas, my car went completely "dead". We attempted several jump starts but the lights were off still. It wasn't until half an hour later when we made it work. My friend, who was there with me at the time, told me that besides my battery, there was something wrong with my alternator. I took my car to the service dept at Harr this morning thinking they would take care of the issues for me since they are pretty much safety issues. They made me sign a form saying that I will have to pay $129.99 for the diagnostic alone. I should have just left right then but I wrongfully trusted that was the only fee I had to pay because I was warranted to have my car taken care of from safety issues. Remember it hasn't been exactly a year since I purchased my car. My car had less than 45,000 miles on it at the time of my purchase. It took them 2 hours to "diagnose" the car and called me to inform me that they found out what was wrong with my car. They said I needed to replace my battery and alternator (no sh*t) . I was told it would cost me approximately $1,000 for the replacements. I said I would prefer to take it somewhere else. When I finally picked up my car at the dealership, the bill came out to be $216.94. Apparently they had 2 separate diagnostics , one for the battery and one for the alternator. I couldn't believe what I saw. I just paid a dealership over $200 for something my friend has already told me! Plus I could have gotten everything taken care of for less than $500 somewhere else. That was a lesson learned for me to NEVER trust this place again. I advise you to learn from my experience so you won't have to pay for the price yourself. read more

Went there to get my car serviced and I had both my belts replaced on the engine due to high mileage,they only replaced one and they charged me extra avoid this place! Going back to get what that they owe me and no longer going here for service! read more

I thought the whole "perfect price we DON'T negotiate" idea sounded nice especially being a single woman who's for the most part unfamiliar with the car buying process. It felt like every question I asked not only with regards to price but also pertaining to the car itself, was a burden to my sales person. I thought at least now the agony of buying a new car especially from rude salesmen would be over and I could at least enjoy taking the car itself, wrong, the day I went to pick up the car the odometer read 103, 60 miles higher than when I test drove only and signed, 60 miles in 2 days? Guess they figured that's something a "girl" wouldn't notice, well guess what James, I don't appreciate it and I hope it doesn't happen again and after the sale is complete the warm inviting attitude dissipates makes it obvious repeat customers aren't what you're after, just today's sale, too bad, at least the service department has friendly respectful employees. When I test drove the car... I realized I had to stop at a gas station if I was going to make it back to the dealership. I informed James but his attitude was when you buy the car you get a full tank of gas.... Instead of going over to petty cash and giving me back my money. The manager tried to make amends for me having to pay my own gas to test drive the vehicle, by giving me free upgraded car washes for the life of owning the car (which was sweet) "the works" I did finally after a year get the approx. $500 I was overcharged for some extra "paint protection", which at the beginning of the sale I STATED I did not want, but it's now been almost 2 years and I still have not received a refund on the interest I paid on that money I was overcharged. read more

I've never bought a car at Harr Toyota but I tried. Harr Toyota treated me to a clinic on hackneyed, high pressure sales techniques. They tried to do the hard sell for 40 minutes while "appraising" my trade in (great way to spend a Saturday) as well as the "limited time offer". Oh, and if you give them your phone number they will call you on a daily basis offering to RAISE the price and even after you explain you made a deal somewhere else. And "perfect pricing" = lol. read more

Got an online quote for a decent price on a '19 Hylander Hybrid. Called and reviewed with their sales team the online price over the phone which they confirmed as accurate and set up test drive the following morning; I took the car for a test drive the next morning. Sat down to purchase the vehicle, and, low and behold, they would not honor the price they quoted me, in fact, marked it up way above my quote. As a kicker, they actually insulted me in the process and I left with no apology. This is classic bait and switch. I'm going to reach out to the Attorneys General's office just because. read more

My husband and I spent a LOT of time online comparing cars and specs. Over the past week or so we went to several different dealers and test drove our various top runners. I was looking at the "second tier", model year end sort of car, since the top level of gadgetry is not essential or even all that useful for me. My husband needs full on gadget integration, however. I looked at a Corolla, Civic, used Accords, a Mazda 3, Focus and a Fiesta. We checked out the various hatchbacks and sedans, since I was trading in an old Accord coupe with a ton of miles on it and I've missed having 4 doors on any number of occasions. The husband was nearly set on a Ford Focus, but despite his flirtatious emails with every Ford dealership within a 70 mile radius, he couldn't find the one he wanted. To be honest, at the start of the process, I was fighting it since I'd been anticipating buying another Honda in another 3-4 years once my Accord truly bit the dust, but when the mechanic told me I needed like $3k worth of repairs I figured it might be time for a new car. I didn't love any of the new Hondas. I'd always figured my next car would be a Civic, but I was a bit disappointed in the current one. Nothing against Honda, they're amazing cars and I loved mine, I just didn't love the Civic. The first dealer quoted me sticker price on a 2011 Corolla. The second told me that he didn't think I was really looking for a Ford (perceptive man), and that I should consider the used car market, since a recent model year off a lease might be better for me. To be fair to Ford, I did like driving the two much better than seeing them online. I did consider used cars, but didn't find anything I liked in the area. I also really appreciated the honesty from the salesman. A Mazda dealer in the area struck a sour note with me. It was like a cartoon car buying experience, just without the mismatched plaids and stripes. I could almost see cartoon $$ signs in his eyes when he looked at me. The car was peppy and fun, though. My Honda dealer managed to kill my love for them after making a couple of comments like "I wouldn't put my daughter in a Ford." They did make an earnest effort to get me a fabulous deal on a Civic after they were convinced I was headed for a Corolla, but I simply liked the Corolla better. Being the last weekend of the month, I got a lot of the "what'll it take to get you in this car today?" pressure. I know these folks have quotas (which I think is wrong), and I know the deals are often set by the manufacturer and expire at the end of the month, but ... honestly, I don't like being pushed and I don't like playing the haggling game. I will also say that at many dealerships it definitely seems like women are still treated as absolute morons who will pay any price as long as they're distracted by some stupid trinket. That irritates me. I went on to Harr. This was a totally different experience. The man at the front desk, Addison, explained that the salesmen rotate through customers and he called one down to talk to me. We waited a bit and Addison got me a coffee and asked what I was looking for. I explained I'd been to several dealers, had already driven a Corolla, was interested in driving a second one after seeing Harr's prices, which were much better than the other dealers. Something I said clicked with Addison and he changed my salesman, as the first one hadn't been able to get over to us yet. I ended up with Derek Houde, who was just awesome to work with. He's very, very laid back and personable. He explained that Harr does one price, which is displayed prominently on their website, and they don't haggle, because they don't understand why you have to haggle over cars when you don't haggle over practically anything else you buy. He got me keys to the car I thought I was interested in and I mentioned in passing that I really needed to get my husband down to drive one. Derek had me go pick him up, since he was in Worcester that day. Harr gave me a more than fair price on my trade in, which was an excellent car, but it was old and needed a little work. It'd be fine for someone who doesn't drive 400+ miles a week, honestly. Harr is currently offering free remote starters (I can't tell you how much this increased the value of the car for me), and Toyota's free maintenance for up to 4 years depending on the warranty is just awesome. They will also wash and vacuum your car whenever for free. All of that, plus their published, below sticker price, plus Derek's personable and low-key approach put me over the edge and I ended up with a lovely new red Corolla. It was such a positive experience (Jessie in the finance department is fabulous, too), that my husband is right now seriously considering the new Camry. This place is just plain nice and if you're really looking for a car, then I don't think you can go wrong here. At least not from what I've seen. read more

Getting my car serviced waiting patiently in line for the next rep. One of the reps called another rep to assist me because I was waiting. That rep rushes angrily into the office yelling at the other rep "what do you want me to do, I'm busy, I can't take care of the customer right now..." As I stood right there. Not what a paying customer wants to here. Very unprofessional. read more

Terrible experience. Email to the General Manager below. Harr claims the PerfectPrice is for the consumer, which is true unless you have a trade. They don't honor the AutoTrade trade guarantee and will low ball any trade to ensure they still make money. Michael, I had a very disappointing visit to your dealership yesterday. I had been emailed with John W about a 2012 Subaru Legacy which you have in stock. I was very interested in the car and expressed the same. John worked with a manager there to ensure the car would be available when I arrived on Wednesday. I also in good faith filled out the AutoTrader trade valuation on your website and it came out at $4,265. I told John this and he said "we were close". When I arrived I was greeted by Nick who took me for a test drive while someone looked at my Hyundai Sonata trade. When we returned Nick informed me that the trade was only work $3,300. He said because the Legacy is being sold below what Harr paid for it to "move it off the lot" that the dealer had to make money on the trade. It's not my problem that Harr paid too much for the Subaru - why does the customer have to "pay" for a mistake by someone else? Nick refused to let me talk with John or a manager at the time so I left. I live over an hour away and took the drive because I believed what the representatives of the dealership had said. Big mistake apparently. Seems to me the PerfectPrice only works if the dealership makes money. I've bought a number of cars in my lifetime with a variety of dealerships. Your dealership wants to appear to be "up front" but in reality is just like the rest. Will read more

If I could give zero for customer service in the service department I would. I had appointment for 8am and I dropped my car off in the morning at 645am. Put my keys in the drop box. I call to check and see if my car is ready at 1015am and they don't even know my car is there. What is the point of making appointment. So instead of my car being ready at 1030am it was ready at 1pm thanks for inconveniencing my day. This is the third time out of three I have had a negative experience. read more

Yes, I've updated & I'm still disgusted. Our abrupt & rather disingenuous Sales Mgr Michael L. urged my husband to ask me to revise this upon resolution. I really think he considered the outcome to be a happy one. But we aren't happy. We still have to pay the higher amount but now the monies are going toward a remote stater presumably; who knows? A starter he was going to schedule for install & personally follow thru and oversee to make sure everything was handled just right. Ha! My husband brought in the van and settled in for the 45 minute install time. 4 HOURS later he was still waiting.! No one updated him & Michael L. was no longer around. I told him to call Michael L. while I emailed the GM, Michael Gross. You see, a Mr Gross had sent me an email the day before asking if all was well, reminding me that Harr prides itself on keeping customers satisfied. But Mr. Gross never apologized for the GAP error, he simply acted as though everything was ok. Damn. It was insulting with that alone, but add in what was going on in the Service dept, and I was livid. My husband came home after 5 hours w/ a rental car from Enterprise cuz Harr couldn't fix the van & doesn't do loaners. My husband had to provide credit card info to Enterprise to take the vehicle. How much more ridiculous could things get? Much apparently. By Noon the following day, we still hadnt heard from anyone! ! No call from the Service Mgr to explain why a 45 minute install was into its 2nd day! What a joke.! What type of service is that?!. We're already very dissatisfied with our experience to date..so you would have expected them to go above & beyond. Why aggravate the situation further? But nope, no contact! So I sent another email to Mr Gross addressing my ongoing concerns and their ever present faults. .in service, performance and attitude. He still didn't respond of course. I had been willing to give him a chance, but it was more of the same. They just don't care. He could have sent a response to me simply stating he was looking into the matter, but I got NOTHING! That's rude! Finally, after lunchtime, our van was ready. The Service Manager did apologize eventually before my husband left but he offered no explanation as to what went wrong. Furthermore, they installed a Non Toyota remote starter. They never told us they were putting in a non Toyota part and they should have! It's also less expensive & doesn't communicate with the van! Yup, they couldn't even install their own starter, claiming it was a software issue, and offered no explanation as to why our van is such an exceptionally special van that it couldn't take the install. I mean, why is our van so different from all the others?? Needless to say a third email was sent to Mr. Gross. Let's remember, we were there at their persuasion. We weren't happy customers. We were pissed off customers who were being overcharged, forced to pay for canceled services, deliberately ignored by at least one Sales Mgr, and even lied to, And Michael L, who it d5,seems has been harsh with other Yelp reviewers, as far back as 12 months ago never stopped by to apologize or inquire how things went! Unbelievable! Unforgiving customer service. No follow thru. Where is the integrity of this dealership? It's been obliterated! And finally, that Michael Gross, the GM? Well imagine my shock and confusion when I received a voicemail from a Marty, identifying himself as yet another GM. And HE goes on to say he hopes we're satisfied and that problems with the install had been corrected and even the Service Manager apologized. So keep him, Marty, in mind cuz we're valuable customers. That's inexcusable. He never said why he's calling instead of Mr Gross, never addresses the GAP issue of not canceling it and then forcing us to still pay the higher payment. I mean, if he's taking over for Mr Gross then say so. I'd like some explanation for all 3 emails to Mr Gross being ignored. No response to them period! Why did I even bother? Oh that's right, cuz they said they work hard to keep customers satisfied ( seriously? )...well when is that going to happen? It's just an ongoing nightmare of questionable business making decisions. An apparent musical chair tactic of deciding who responds to whom and when and how. I've not returned this Marty's vnail. 1. because of my health issues - I can't get overly agitated/raise my voice etc hence my multiple emails. This has all been very detrimental to my health. 2) still not clear who he is & why he's involved suddenly instead of Mr. Gross. 3) I haven't begun to understand any of their rationale from not canceling the GAP to forcing the higher monthly pymt from us and 4) I quite frankly, cannot fathom how they expect to be able to make this right and promote any satisfaction! read more

Really bad service and would never do business's with this place every again. It seemed like the salesman thought he was doing me a favor. He just seemed bothered by anything I asked. The prices never match what the say online and when I asked they seemed offended and just blew me off. I usually just write good reviews on yelp but I really think people should know so they don't trust the price that is online read more

Leased Toyota vehicles for several years now. Currently drive a 2015 RAV4 with which we are very satisfied. Sales and service staffs have always been professional and courteous; comfortable, clean waiting areas in Service Department. Only pressure applied was during closings: pressed to purchase extras, but a firm "No" took care of that. Highly recommend Toyota vehicles and Harr dealership. read more

Visited Harr Toyota Service for my second maintenance appointment and I was very pleased with the level of service and outcome. It was a very easy process from the moment that I arrived and the amount of time required to change the oil and check a recall was much quicker than I expected. Nice Job to the entire Harr Service Team! read more

I'm a 'car guy'. I come from a family of mechanics. I've done my own work on my cars for years. I worked at a car dealer as a service parts runner/general shop helper. I keep up on current car trends. Knowing what I know I've always dreaded buying a car. So I did my research and picked a used Corolla as the right car for me. Harr was close and had a good selection and good prices. So reached out to them. The experience was great. No pressure and my salesman Ron was very knowledgeable and friendly. When I bought my Corolla they did try to get me to switch insurance to their Allstate agency but I didn't at the time. I'd been with the same agent since 1987. When my agent sold out to a big agency a month later I checked in with Harr Insurance and they had a slightly lower rate and I switched my auto and homeowners. Right before my first 'free' service on the Corolla my wife's car's engine decided it was time for some lower end failure. I needed another car. I needed something a little bigger. I reached out about a RAV and got a message back from Ron. I also ran into him when I went for service. I had moved on from the RAV as it dI'm a 'car guy'. I come from a family of mechanics. I've done my own work on my cars for years. I worked at a car dealer as a service parts runner/general shop helper. I keep up on current car trends. Knowing what I know I've always dreaded buying a car. So when I needed to buy I was not looking forward to the process. After doing some research I picked a used Corolla as the right car for me. I needed something that could take a lot of miles and was slow enough to keep me out of trouble. Harr was close and had a good selection and good prices. So I reached out to them. The experience was great. No pressure and my salesman Ron was very knowledgeable and friendly. When I bought my Corolla they did try to get me to switch insurance to their Allstate agency, I didn't at the time. I'd been with the same agent since 1987. When my agent sold out to a big agency a month later I checked in with Harr Insurance,they had a slightly lower rate. I switched my auto and homeowners. Right before my first 'free' service on the Corolla my wife's car's engine decided it was time for some lower end failure. I needed another car. I needed something a little bigger. I reached out about a RAV and got a message back from Ron. I also ran into him when I went for service. I had moved on from the RAV as it didn't have the towing capacity I needed. I told Ron this and he was very understanding and said he would keep his eye out for something that met my needs. It was a couple weeks till we were ready to buy a vehicle and I had focused on a Ford Escape. I decided to check Harr's online inventory one last time and they had a RAM 1500 quad cab that would better meet our needs and it was in our price range. I reached out to Ron. We had another great experience. This was my wife's truck and she was a lot more involved, Ron was great with her. We are very happy with Harr. Harr would be my first choice if I need another car. I will recommend them to friends and family. idn't have the towing capacity I needed. I told Ron this and he was very understanding and said he would keep his eye out for something that met my needs. It was a couple weeks till I was ready to buy a new vehicle(and Escape) and I had picked out what I wanted. I decided to check Harr's online inventory one last time and they had a truck that would better meet our needs and it was in our price range. I reached out to Ron. This was my wife's truck and she was a lot more involved, Ron was great with her. We had another great experience. We are very happy with Harr. Harr would be my first choice if I need another car. I will recommend them to fiends and family. read more

Great experience from buying my RAV4 to having it serviced. Buying a vehicle at a dealer that does not work on commission totally changes the experience. None of the games played at commission dealers. The trade in process is open and spelled out in black and white so you see exactly how the trade in is calculated. I bought my car about 18 months ago. Every time I have been in for service it has never been an uncomfortable experience. I also don't feel I the prices are unreasonable. If I have a question the service people are never to hurried to explain things in terms I will understand. My last visit I needed new tires (I drive a lot). The prices they gave for 4 new tires was comparable with all other stores and they offer price matching. Even my husband was shocked when I told him that piece. Definitely will continue and recommend Harr Toyota. read more

They have lost my business after 16 years. This was such a shocking, dysfunctional, and confrontational experience that I have to report it. Was it because the diagnosis came from an independent AAA auto repair shop (where my vehicle had been towed after failing to shift into any gear at all)? Was it because they hoped I would abandon my Prius (worth $4,000 to $5,000 to them for an almost instant resale)? Or, was it because they hoped to talk me into a new or used vehicle going for very high prices due to parts shortages? What I do know is the diagnosis was clear (Transmission Control ECU Malfunction and Actuator System Fault), and they did not want to repair it for me. They insisted repeatedly that the problem could be other things and my success in eliminating any other possible causes threw them off course. When I pointed out they were telling me they wouldn't repair it so I was supposed to collect my car that was unsafe to drive, they repeatedly denied that was the case. This circular conversation with Harr went on for next to an hour. I ultimately had to demand, and I mean DEMAND, that they perform the known repair. Notably, they threw away the faulty part, evidence gone, and have documented that they will not guarantee the service! I have driven my Prius daily over the past two weeks with no repeat of the problem. My recommendation to anyone planning to purchase a Toyota is that you find another dealer. Remember that you are not just purchasing a vehicle, you are purchasing years of dependable maintenance and repair service as well as intelligent and trustworthy customer support. Harr truly failed to meet the challenge for this long-time customer. read more

Purchased my vehicle back in November of 2012. So far so good. My experience during the sales process was way different then what has been described by other yelpers. I was in no way pressured to buy anything. My sales person was super cool and I was able to drive my new to me car home, that night. read more

I have been here multiple times for service on my Toyota and they have always been kind and courteous. I have never had an issue with any worker or my car. I appreciate the kindness and good service Harr Toyota has provided. read more