The hotel is fine. The front desk guy is the worst. The guy with the dreads doesn't want to be…read morebothered and then some other guy wearing a suit with crazy hair was a jerk. Rolled his eyes when we asked a question and acted like we weren't welcomed there. We've stayed at this hotel for the past 20 years and the front desk staff is just awful now. Time to just stay at the Crowne plaza down the street.

Very good location. Walking distance to downtown Ventura, pier, beach, and fairgrounds…read more Daily housekeeping service. Friendly Staff and clean rooms.

My husband and I booked two nights at the Santa Paula Inn, a small historic hotel located right in…read moredowntown Santa Paula. The location is excellent -- close to Main Street and within easy walking distance of restaurants and shops. The staff was very friendly, and the property looks like it has been recently renovated and freshly painted. There are nice updates throughout, and the little garden patio is a pleasant place to sit. We booked a room with two queen‑size beds, but the room itself was quite small, and the bed we slept in was definitely not a queen. It felt like a standard double, which made it uncomfortable, especially with my husband being a larger man. The mattress itself was also extremely uncomfortable and left both of us with back pain. Once we settled in, we noticed several maintenance and cleanliness issues. The bathroom tile walls hadn't been cleaned -- my husband was able to scrape dirt off with his fingernail. The electrical outlets were so old, that they didn't hold the plugs anymore, the plugs kept falling out, mismatched, and in poor condition, which stood out even more against the fresh paint. The toilet had a standard bowl with an elongated seat that didn't fit properly, and the bolts were rusted. The ceiling fan wobbled violently because the blades were unbalanced, and it made a loud clicking sound whenever it was on. The continental breakfast was also disappointing. There were a few tiny muffins, almost‑empty orange juice, and a single slice of bread left. It didn't appear that anyone monitored or refreshed the breakfast area. Overall, while the staff was kind and the property has charm, the room quality and maintenance issues didn't match the price we paid through Hotels.com. With a few improvements, this could be a great little inn, but as it stands, it felt overpriced for the experience. I am giving it 3 stars, but it maybe should be 2 stars.

nice hotel but the lady that checked my mom in was very very rude she was rude right when we walked…read morein talking about $300 deposit and had a major attitude when we told her that she has stayed there before and she was rude by saying i know she never came here before and that she has special clientele and making my mom feel like she couldn't afford the room by stereotyping my mom and judging my mom by how she looked saying that my mom looked like a drug addict and she don't serve driggies when mom had been there a few times and the guy that helped her last time was very nice and helpful made her feel comfortable but the last time we went was a lady was very rude my mom didn't want to go back because she made her feel uncomfortable during the whole stay

Made reservations online so wasn't sure what to expect. Drove up and thought it could certainly…read moreimprove on the appearance. I walked in and was greeted by warm staff and although the furniture is older everything is very nice. The staff was very helpful and professional. My room was wonderful, it was clean and just perfect, with a nice patio overlooking the park, although there's some homelessness there, that's not the hotels doing. There's a jacuzzi that's nice and hot which we also enjoyed to unwind a little. We enjoyed our room so much (it had a fireplace) that we wanted to stay another night but it unfortunately was not available and we opted for another room which was very roomy with lots of windows. Again, I was grateful to the staff who was very helpful and professional in getting up situated and comfortable in our new room. We have enjoyed our stay immensely. The hotel is in a great location in Ventura, just off Main Street and just far enough off the freeway and close enough to the beach to walk too. I would definitely return and highly recommend!

After staying here for the weekend, I would not recommend it at all. The hotel is very outdated and…read morethe rooms were so small they couldn't even have a nightstand on both sides of the bed. The water pressure in the shower was terrible and the tub had old orange tinted plastic slip protection that was in need of a replacement. The one good thing about the hotel is that it's close to downtown, but thats about it. The parking situation is also terrible and their lot has no space. Absolutely not worth the price.

I know it's a motel, so it's not like you're staying at the Waldorf Astoria, but what I can say is…read morethat I had an excellent experience here. Service, simplicity, cleanliness can make all the difference. Owner is of South Asian ancestry and a very nice guy who checked me in on my first stay around 9pm. He gave good instruction on everything and was professional and pleasant. This is a great location if you're in town to visit Channel Islands (10-15 min drive to either Ventura or Oxnard Harbor to take your ferry over to the islands) but also this motel is close to the Ventura Pier and downtown Ventura. Can take a nice walk to beach and downtown. What I like about this motel is that the rooms are all on the ground floor and you can park right up to your room, this makes for very easy unloading and loading especially if you got a lot gear, which I did. Rooms are modern and have been renovated and upgraded. There is a small fridge, and bed was comfy. I did wish they had a microwave and coffee pot available. I then checked in again a second time as the campground I tried to stay at was just too loud for me and when I returned the second time, owner recognized me and was happy to see me. He even told me to book directly and can save money. He put me in the same room and it was clean and what I needed. What was exceptional about this place is that the morning I left, I mistakenly dropped the room key and my credit card together in the key drop box. Within 10 minutes of leaving, the owner called me. I didn't recognize the number and didn't pick up, but he kept calling and on the 3rd try, I knew I probably should answer and thank goodness I did, because he told me I left my card. I then went back about 15 min later to pick it up and he was very nice and smiling. I am quite thankful that there are still good people out there looking out for others. I'd definitely stay here again and know you're supporting a small business but also the room was very decent and I like the layout of this motel. This place is well worth your money, don't hesitate to stay here.

They say don't judge a book by the cover. Well, this is so true for this little motel. Pulled up…read moreand told my wife and I said, "well, we're only an hour and a half from home" but after signing in the front office, we parked and went in and found a great, clean and very cute motel room. A true beach town motel. Everything looked very clean and you can tell this motel has been renovated recently. The bathroom had a shower but no tub, which we never use anyways, and the restroom functioned well. We loved that they had plenty of outlets. While they had a little fridge they did not have a microwave. My only complaint would be the amount of light that came in so imagine my surprise when I got up in the middle of the night and noticed the shade that completely darkened the room. Oops, THAT WAS MY FAULT. Great after I found the blind.

We had a wonderful stay at the Vagabond Inn this past Friday. Deborah who checked us in was…read moreparticularly helpful in expediting the check in process so that we could make it to the Pee Wee Herman show at the Ventura theater. And the next morning, Ryan and John were very accommodating in helping us navigate the check out process and recommending sites to visit while in town. I'd definitely stay here again!!! --David

Doesn't look like much on the outside, but standard comfy place for a night or two. Very spacious,…read moreclean, and nice host. It's an Inn, but the pictures seem like it's a hotel. Would go again for the price!

We love the resort, we have visited many times. I meant to post this a while ago, but we aren't…read moreable to go this year and suddenly made me realize I never hit post on this! Harbortown Point is truly so special. The kitchen staff are so kind and make amazing home made bread, treats, and execute the hotel menu perfectly. They really do everything they can to make you feel at home! They made me a birthday treat last year which was just the best and really made things feel special! The homemade baked goods are also to die for! The rooms are gorgeous and they really thought of everything when designing them. I've never once thought "oh I wish they had this or that," because they literally included everything you could possibly need. The pool and hot tub are exquisite. The views are wonderful. Birds of all kinds fill the trees in the courtyard area that the hotel encircles. If you are lucky enough to get a harbor view, you will see sea birds, sea lions, and maybe even dolphins. We are missing this place this year, but can't wait to be back next year. It really is such a gem. I've included pictures of the various views from the different rooms we've stayed in and all the interior/ property photos I could find on a quick dig through my camera roll. We really can't wait to be back!

What a lovely property and fantastic location!…read more We were able to exchange through our DVC membership and I was SO EXCITED to see this location had availability during the annual Ventura Harbor Parade of Lights & Fireworks(separate review) weekend. We spotted this location last year when we were walking around the Ventura Harbor area for exercise, but discovered it is an owner-based/timeshare property. Previous Yelp reviews expressing disappointment that they could not change rooms when they could tell not all units were occupied may not understand the logistics and booking procedure for a owner-based resort property. That being said, when I booked through our exchange, I was confirmed with room #306, then found a map of the property online to see what type of view we may have. Not lucky enough to get a Harborside View room, but we were VERY happy with our "balcony in the trees". The reason I'm not committing to 5 stars is the tiny bed and the compact fridge. I think the bed is listed as a Queen, but it felt smaller than that. We could've elected to utilize the Queen pullout sofa, but didn't want to hassle with putting it away each day for the use of the sofa during TV viewing. But we made do with the bed, which was quite comfortable. The fridge was about the size of the mini dishwasher, and had a small freezer compartment, but also had warnings posted to not overfill, which we seemed to manage with our gallon of milk, pint of creamer, dozen eggs and cold cuts. So, yeah, a larger fridge would be nice, but I don't know where they could fit one in the unit, so we'll be sure to alter our cold food plan on a future stay. Hands down, Harbortown Point had THE MOST in-room supplies for a comfortable stay! My pictures show all the cookware, utensils, dishes, bakeware - microwave/convection oven with a user manual! There was also plenty of supplies should we need to clean anything or do dishes. Also a nice basket of coffee and tea to get us started in the AM. We were provided with a checklist upon check-in, asking me to make sure the inventory matched what was in the unit. I didn't know homework was going to be assigned, but the "Monica" in me LOVED IT! That showed me the owners here truly do care about upkeep and efficiency! There was actually more items in the unit than listed, so I cheerfully provided additional notes. LOL! Other features we enjoyed: A automated gas fireplace, with push button start was cozy, the curtains around the "bedroom area" of the studio suite were something I had never seen before and LOVED! The HUUUUGE bathroom with seated vanity table, the large balcony with pub height table and chairs, where we could sit at sunset and see the Channel Islands through the trees, the comfortable furnishing, the detailed instructions and binder for the property and surrounding areas, with suggestions of sites and activities, all the work put into the holiday lights! Just beautiful and welcoming. The property itself is well maintained. Evidence of ongoing work is evident throughout. Ken is a friendly maintenance guy, painting and working on upkeep around the grounds, and another A/C & Heating guy was also there during our stay. We really enjoyed our time at this special property, with plenty of included parking and plenty of interesting sights within walking distance. Harbortown Point gave us a relaxing, quiet stay and we very much look forward to returning many more times. Cheers! "CC"

Our recent stay at Hotel San Buena was nothing short of exceptional. While the property itself is…read morebeautiful, what truly distinguishes this hotel is its people. Hospitality is not simply a service offered here--it is the very heart of the culture. From the moment my husband and I arrived, we were greeted with genuine warmth, welcoming smiles, and a level of kindness that immediately made us feel valued as guests. Every interaction with the staff reflected a sincere commitment to hospitality, professionalism, and guest satisfaction. It is evident that caring for others is not just part of their job description; it is something they genuinely embrace. We would especially like to recognize and thank Bridgette, who welcomed us upon our arrival. Bridgette went above and beyond to ensure we knew our way to our room, had everything we needed, and felt completely comfortable from the very beginning of our stay. More than that, she made us feel as though we were home for the night rather than simply guests checking into a hotel. Her warmth, attentiveness, and genuine care exemplify what exceptional hospitality should be. Her guest service is truly stellar and deserving of recognition. Beyond the outstanding service, the location is ideal. Hotel San Buena is within walking distance of the heart of the city, providing convenient access to a wonderful variety of restaurants, shops, and local attractions. Whether you are looking for casual dining, upscale cuisine, or something in between, the diverse selection of nearby restaurants offers something for every taste and preference. The property itself is absolutely stunning. Rich in historical architecture and character, Hotel San Buena offers a unique experience that blends timeless elegance with modern comfort. From the moment you walk through the doors, you are transported to another era. The attention to architectural detail, charm, and preservation of the building's history create an atmosphere that is both sophisticated and memorable. Perhaps one of the most refreshing aspects of our stay was discovering that the hotel is exactly what it appears to be on its website. In an era where photos can sometimes overpromise, Hotel San Buena exceeds expectations. The beauty, character, cleanliness, and ambiance showcased online are an accurate reflection of the experience guests receive upon arrival. Simply put, it is beautiful. An additional feature we greatly appreciated was the secure, guest-only parking. Knowing that parking was safe, well-maintained, and reserved exclusively for hotel guests provided an added sense of comfort and peace of mind throughout our stay. The team consistently goes above and beyond to ensure every guest enjoys a comfortable and memorable stay. Their attentiveness, positive attitudes, and genuine care create an environment that feels welcoming, personal, and authentic. For anyone searching for accommodations in the area, my husband and I wholeheartedly encourage you to make Hotel San Buena your first choice. Whether traveling for business, leisure, or a special occasion, you will find a property where exceptional service, beautiful surroundings, historic charm, and heartfelt hospitality come together seamlessly. In an industry where genuine hospitality can sometimes be difficult to find, Hotel San Buena stands as a shining example of what it means to make guests feel truly welcome. We leave with wonderful memories, deep appreciation for the staff, and every intention of returning in the future.

I was drawn to this place as it looked so familiar. I knew the building but couldn't quite figured…read moreout what it was before.... This review is based on walking in to check it out. Didn't stay.... First impression, it was quite nice. There's valet infront of the property. Also bicycles which I assume are for customers. Not sure if there's a fee. The courtyard infront of the entrance had a good amount of seating. Main focal point, the fireplace which was situated near the entrance and also had seating around. They also have blankets on the sides incase of chilly days/night. Inside the lobby, you're greeted with the check in desk. To the left there's a bar which menu wise did have a good selection of drinks. Also was informed that they have happy hour. The lady that was working, very sweet told us it used to be the old elks club before it was turned into the hotel. Lobby, well decorated. Beautiful furniture which makes the property. We checked out the courtyard inside which was quite nice. Clean and simple. A lot of the rooms do overlook into it from the front door. Property is beautiful, clean lines and modern. Didn't get to check the rooms. Locations wise, it's minutes from Main Street which offers many restaurants, shops, bars and so on. The pier and water isn't a far walk either. It's a place that I would like to check out for a weekend.

It's my second time staying here and we had a great experience last visit. Love the room design and…read moreit's spacious,clean.neat with a hidden compartment for microwave and fridge. There was a burn on the long couch they could replace or repair it. Shower ipressure was great.. Theres self parking and majority in the front and if you get a far room like we did it's a very long walk to the car. You can always move your car closer if available. Staff is helpful. It's excellent. More future stays.

12-Year Member Complaint: The Total Collapse of Holiday Inn and IHG Quality…read moreI have been an IHG member for 12 years, but I must point out that since the end of last year, the overall service standards and facilities at Holiday Inn have deteriorated to an appalling low. The service, in particular, can only be described as the absolute worst I have ever encountered--not "one of" the worst, but the worst. In some Holiday Inns, you'll find facilities inferior to a budget motel; some don't even provide a basic table or desk. Take today's stay as an example: the front desk clerk, Selene, was filled with an inexplicable arrogance and an extremely unfriendly attitude. Despite us being two men traveling together, she stubbornly refused to give us anything other than a single king-bed room. When we got to the room, it was clear the cleaning was completely half-hearted. There was long hair on the bed and various "unknown" hairs in the bathroom. After waiting in a long line to speak with her again, she remained arrogant and rude. She claimed that she was the only person responsible for this entire large hotel and that every other staff member, including the manager Betty, would not be in until tomorrow morning. When I told her this was unreasonable and asked her to contact a manager, she said she could only provide an official email address. She was clearly just toyed with the customer! I have stayed in countless hotels across the globe, and I can honestly say I have never met a front desk agent so arrogant and conceited. She appeared to be of South Asian descent, which reminds me of a very similar experience I had in the Bay Area last year. I can't help but wonder if Holiday Inn has been acquired by South Asian owners. Regardless, this brand has completely devolved into "trash" status. Compared to the Holiday Inn of years past, the difference is like night and day. I will never stay at a Holiday Inn again, and I will do my best to avoid other brands under the IHG group. If Holiday Inn can be this bad, it indicates a severe, systemic failure in IHG's quality control. Even the InterContinental hotels I used to frequent in North America and Asia are now going downhill. I don't know if greedy capital has ruined these legacy brands or if IHG has entered an irreversible period of decline. In short, it's a total mess--a brand-name exterior that is "gold and jade on the outside, but rot and decay on the inside.