I unequivocally recommend Gentle Care Veterinary Hospital! I scheduled my 11-year old male Yorkie,…read moreBuster, for a dental appointment. He had gingivitis and required tooth extractions. I was scared throughout the process due to Buster's old age, but the entire staff comforted me and took care of Buster throughout the process and procedure. Thank you so much, Dr. Yoon, Jonamy, Jule, Kat, Julia, and Cynthia! The whole team is amazing, and I will continue to bring Buster for care. Thank you.

Thankful for the Gentle Care team during a very hard time, after a failed surgery at another…read moreclinic, my cats nose cancer came back super fast, and the heartbreaking decision to escort him over the rainbow bridge happened over a couple of days. Gentle care made time for us the same day, I came late because my tom tom wanted to eat and use the bathroom but they didn't mention a thing. The doctor and vet tech that helped me were so sweet and warm. They let me spend as much time with him as I needed before and tom tom was not stressed at all, they allowed him to stay on me the entire time and pass in my arms. I received his ashes, paw print and a card. I am happy to bring tom tom back home. Thank you again.

I'm grateful that I found a place that's open 7 days a week just in case I'm only available on the…read moreweekend. I came in to get a second opinion and I was so appreciative for the doctors thoroughness and the time she took to answer my questions and even print out suggestions and recommendations for what I asked about. Everyone was very professional and kind.

Great emergency care! We suspected that our dog had eaten something he shouldn't have and needed…read moreto have him checked out. Our regular vet doesn't work weekends, and this place is not as expensive as the weekend only pet hospitals that overcharge and feed off of your love for your pets. I didn't give them the 5th star because I had to wait several days to get a copy of the X-rays and report that we should have gotten the same day. The care is great and the vet was very caring and thorough.

So, so happy that we found this hospital earlier in 2023 and I can't believe it's taken so long for…read moreme to write this review. We have had the best experience with Dr. Harper and his team. Feeling like your vet really cares about your animal is a blessing. My dog, Delilah, has been a patient here for a while now and we have had routine visits, surgeries to remove masses, ear cleaning, teeth cleaning, and check ups here and there. Every time, we've felt comfortable and taken care of. My dog has bad anxiety being in any veterinary hospitals, but she has really warmed up to Hayward Vet Hospital after their constant, thoughtful approaches with her. I can't express how grateful we are to have a great, transparent, and trusted team to take care of my girl!

Making this to warn anyone wanting to bring their puppy here…read more We brought our dachshund here for a hernia removal. And upon us picking him up, we noticed he was also neutered without ANY CONSENT. We were also charged for it, and at first wanted to only give us the money back for neutered. Very disappointed, we thought we found a trusted vet but definitely not. They definitely don't know what they are doing here. This is an irreversible thing they did to our puppy and the vet owner showed no care. Leaving a 1star cause leaving zero stars isn't a option

Dr. Gil Sr and Dr. Gil Jr have been Wonderful. We first brought our dog her about 8 years ago. They…read morequickly resolved some of her lingering health problems and she had been so much happier and healthier since then! The staff is very helpful, the docs are always caring and thorough, and appointments start on time. 5 stars

We started coming here as first-time cat owners back in 2021 when we adopted our older bonded cats…read moreand from day one the team has been nothing short of wonderful. When our cat Basil was diagnosed with chronic kidney disease, they walked us through everything with so much patience and kindness answering every question we had, no matter how small, without ever making us feel judged. This was all very new to use as we were not aware of how common this is in older cats! Additionally, this is a family-owned practice and it really shows. Dr Gil jr has been so wonderful to us! You can feel the genuine care in every interaction. Special shoutout to Alma who has been an excellent tech/assistant to basil since she was first diagnosed and hospitalized earlier this year. If you're looking for a vet that will treat your pet like family and support you as an owner every step of the way, look no further. We're so grateful to have found them!!

Thank you to everyone at Chabot Vet for taking care of our cats over the last 20ish years. They…read morehave seen many generations our fur babies and always handle them with love and care, even the difficult guys :) I appreciate the knowledge and skill here and the ability to squeeze in an emergency visit every now and then. Dr. M is retiring soon and he was our first vet when we got our first kittens. He gave us great knowledge that we have carried through with all of our cats. I wish him the best in his future endeavors! It's never a fun process for me to bring in one of our guys because you know, cats be cats, but I am always at ease in the office (sitting on the cat side as I write this review) because everyone here takes such good care of them and I trust this office for all my animal care needs. Options for care are always laid out in an easy to understand manner and I never feel judged for whatever option I choose. I am always able to call and ask follow up questions or email if I need more information. This is very much appreciated. Thanks to everyone from the front of the house to the back- you all are amazing and I appreciate each of you.

Called with an emergency about a sick pet, the person who answered the phone was completely…read moreunhelpful with "we're not taking new clients at this time". Are you kidding? You're not a Pilates studio, you're a health provider.

Alta Vista is the best!! Dr. Budde has a wealth of experience and keep knowledge/wisdom. She cares…read moreso much for our pets best interests. She is very blunt, she will tell you how it is with no fluff. She helped my dog so many times, now he's so healthy! I've attached a photo that they have posted on their door. It's a list of nearby 24hr pet hospitals. (This is an older photo)

I was a client of Dr. Budde and Alta Vista Veterinary for years. I think Dr. Budde is smart,…read moreknowledgeable, and a very capable veterinarian. I continued taking my dogs there despite the higher cost because I believed they were receiving good medical care. Appointments were almost always significantly late, but for years I gave her grace because I could see that she gave each patient her undivided attention rather than rushing. I knew I would want the same if one of my dogs were seriously ill, so I simply accepted that time had little meaning at Alta Vista. Over time, though, I became increasingly uncomfortable with her demeanor. Owners weren't allowed to accompany their pets into the exam area, and afterward Dr. Budde often discussed medical issues very loudly in the waiting room. Conversations could become lengthy lectures that felt more like being scolded than advised. She also tended to overshare about her own life, which wouldn't bother me except when everyone's appointments were already running very late. The staff also seemed progressively more unhappy. My final visit was almost a year ago. I waited to write this until my dogs were fully established elsewhere. The previous year, I had specifically pointed out a couple of tiny, temporary bumps on my dog. They would basically pop up and be gone in a couple of weeks, like a little hard pimple. Dr. Budde essentially called me a helicopter dog mom, said dogs, particularly this breed, commonly get little bumps, and told me to "calm down."(All I did was mention it during intake.) She suggested applying an Epsom salt-soaked washcloth and said unless they became larger or burst, they weren't something to worry about. A year later, my dog had one small bump at her annual exam. Based on those instructions, I didn't mention it. My appointment was at 10:00 a.m. At approximately 11:15, a tech finally took my dog into the back. Other waiting clients eventually left and rescheduled. My dog remained back there far longer than usual, and when I asked the front desk what was happening, I essentially got a shrug. Shortly after noon, Dr. Budde ARRIVED at the clinic. They took my dog into the back before the veterinarian even arrived, and she didn't show up until 2 hours after my appointment time. Instead of seeing patients immediately, Dr. Budde first had an impromptu staff discussion about the phone system, then talked about where she'd gone to dinner the night before. My dog was finally returned after being away from me for over an hour. She was agitated and whimpering, which was extremely unlike her. Dr. Budde then came out and loudly lectured me in the waiting area for not disclosing the bump, suggesting I might have been trying to save money and accusing me of neglecting it. She said she had sliced it off to examine it under the microscope without discussing that with me beforehand. She said everything she saw was fine and that she wouldn't charge for the test, although I now needed to buy ointment because the spot had been cut. While she was speaking, I looked down at my whimpering dog to see why she was upset. Dr. Budde loudly and in a very snippy voice said, "I am speaking to you. You will look at me when I speak to you, or I can just walk away." That was the moment I knew I would never return. The most frustrating part was that I had followed Dr. Budde's own advice from the previous year. I had raised these bumps as a concern and been told I was overreacting. A year later, I was publicly accused of neglect and possibly trying to save money for doing exactly what she'd told me to do. There was no apology for being more than two hours late or for my dog spending approximately an hour separated from me while we waited for the veterinarian to arrive. Ironically, she ended by telling me I was doing a good job with my dog and recommending a dental cleaning. She said a dental special was starting the following month and she "would not be mad" if I waited to save money. I paid the bill and never returned. I don't question Dr. Budde's intelligence or veterinary knowledge. That's why I stayed as long as I did despite the cost and chronic delays. But excellent medical knowledge doesn't excuse disrespectful treatment, publicly accusing clients of neglect or financial motives, contradicting previous guidance, or performing a procedure on their pet without discussing it first. I wanted excellent veterinary care, but I also needed a practice where they treated both my dogs and me with respect.

I'm am a professional dog trainer with a BS in animal science and a background in pre veterinary…read moremedicine for both large and small animals. Finding a good vet that is at a privately owned hospital has been a challenge and after reading their website and hearing good things from a couple of colleagues, I drove over an hour each way for appointments with each of my dogs. I saw Dr. Cauvel and was very impressed with his knowledge, he recognized it was better for me to handle my super excitable malinois vs have her go into the back for her vaccination, and most importantly, when I presented him with a more complex issue on one of my dogs and I presented my thoughts, he didn't treat me like my background was somehow a threat like I have experienced before. He went out of his way to review some information and photos I emailed after the appointment and we decided on what to try. I was really thrilled with my experience with this vet at this practice with both of my dogs, and despite the drive will definitely be coming back for future needs.

I strongly advise against trusting this clinic with any major surgery. I brought my rescue cat here…read morefor treatment of nose cancer, which they had already diagnosed as being present throughout his entire nose. Despite this, they completely ignored one side of his nose during treatment and committed multiple acts of severe professional negligence. 1. Failure to Follow Agreed Treatment Plan: I paid for and consulted on an aggressive, complete nose removal. The consulting veterinarian explicitly stated that the surgery "would be a waste" unless the entire nose was removed because leaving any cancer behind would cause it to return aggressively. Instead, a general practice surgeon--whom I was never permitted to speak with--made a unilateral mid-surgery decision to perform a minimal "scrape," leaving 2/3 of the tumor and visible cancerous bulbs intact. 2. Complete Violation of Informed Consent: If the surgeon did not feel capable or comfortable performing the agreed-upon nose removal once my cat was sedated, they had a strict medical and ethical obligation to call me from the operating room. By failing to contact me, they denied me my legal right to decline a substandard procedure, wake my cat up, and immediately transfer him to a qualified veterinary oncologist or specialist who could perform the surgery correctly. 3. Total Lack of Post-Operative Communication: When I picked up my cat after major surgery, the clinic provided absolutely zero communication or discharge instructions. I had to discover via text message that they failed to complete the agreed-upon service. They then falsely claimed the cancer was only on one side, directly contradicting their own previous diagnosis and what was clearly visible. Because of their failure to remove the tumor as promised, the cancer returned with extreme aggression. I had to euthanize my cat because this clinic robbed him of his only opportunity to receive a proper, complete surgery from a qualified professional. I have the full text message logs, emails, and images confirming this timeline. A formal complaint regarding this professional negligence and failure to obtain informed consent is being filed directly with the State Veterinary Board. Do not trust them with your animal's life. Response to owner : There is a fundamental difference between a "medically complex" adjustment and a complete change in surgical scope without owner consent. The explicit, documented purpose of Tom Tom's consultation was a complete nose removal. I was explicitly told by your staff that a partial removal or "minimal scrape" would not be effective given the aggressive nature of his cancer. Yet, while he was sedated, Dr. Eileen made the unilateral decision to pivot to a minimal scrape, leaving active cancerous bulbs behind, without ever calling me to get my informed consent. By failing to call me from the operating room, you denied me my legal right as a client to decline a sub-standard procedure. Had I been contacted, I would have immediately instructed the clinic to wake him up so I could transfer him to a qualified veterinary oncologist or specialist who was capable of performing the agreed-upon surgery. Furthermore, your clinic attempted to retain 100% of the funds for a complete nose removal until I forced accountability through a series of extensive emails. Your own text message records confirm that the surgeon only focused on one side of the nose, directly contradicting the agreed-upon treatment plan. This is a clear issue of professional negligence and a failure to obtain informed consent, not a misunderstanding of "expectations." I will not be having further private discussions with management to help cover up this clinic's lack of informed consent. The time for discussion was when Tom Tom was on the operating table. All further correspondence from me will be handled directly through the formal complaint I am filing with the State Veterinary Board.

My first time having one of my pets in for a basic 9:30am appointment turned into a $500, never met…read morethe new Veterinarian (now that Hallbach has retired), animal so stressed they needed sedation (he received standard vaccinations and an antibiotic for his ear), confusing on pet for another, and not picking up our cat until just before closing at 4 pm, it was an epic failure after 25 years there. Future recommendations is to sedate the cat for all future visits. What should have been 30 min of in and out was a complete disaster. We will not be returning. Please don't expect Dr. Hallbach trust & quality treatment. UPDATE: Arroyo Veterinary is the new owners. So if you left Arroyo to come here, look somewhere else.

Yes! Dr. Halbach is the absolute best. Ive never had such an attentive doctor work with my babies…read more He takes as much time as he needs to really understand and get a n in depth grasp of what is going on. I will not take my kiddos anywhere else! He gives me multiple solutions and takes his time to explain things to me and makes sure I understand what is going on. Im sticking with him until the very end. The staff is also sooooo so so sweet to me! Definitely some of my favorite people :) im always greeted with warm welcome. Also very very reasonable prici

This was by far the worst vet clinic experience I've had. The office is extremely unorganized, and…read morethe woman who answered the phone, Jeannette, was very rude. She put me on hold for over 20 minutes, and when she returned, she sounded annoyed and eager to end the call. I ultimately decided to go to another vet, and when they tried to request my pet's records from Canyon, they were told no records existed. When I called to follow up, I was told they had been given the wrong name. I then asked Jeannette to email the records before my appointment on Wednesday, and she said she would but the records were never sent. Overall, this experience was frustrating and unprofessional. I would strongly recommend avoiding Canyon Clinic.

Honestly we stayed with them when we first got our puppy but they proved to be the most…read moreDISORGANIZED and archaic veterinary hospital ever. We needed up going elsewhere but we requested our dogs records to be sent over to the new vet and it was requested dozens of times by me and once by our current vet and they still never sent them. Jeanette is awful at her organization. She blames the vet himself but I think it's both of them. They are so technologically behind other vets it's astonishing. It's like going to a vet in the 70s and they are truly disoriented by their own system. It'll be a downfall if not addressed. There are great vets in the Castro valley area like Eden Pet Hospital or redwood pet hospital. If you want your pets records done effectively, correctly and professionally then DO NOT GO HERE.

It's been 8 years since I last stepped foot in Groveway Pet Hospital. My last experience with them…read moreleft me with an extremely bad taste in my mouth, so much so that I swore I'd never go back to them. However, my big boy Chomper is 12+, and last January I noticed he was really struggling to do normal things. I changed his routine and started hand-making his food, and he instantly got better. But having had another dog who was the same mixed breed and who showed the same signs towards the end of life, I knew Chomper's time was limited. Then last week he had a bad morning, and seeing he was in pain, I relented and called Groveway hoping that they'd just prescribe him some medication for pain management. I was able to bring him in that same day, and of course the first thing he does is urinate all over their waiting room floor like he had never whizzed in his life (and I JUST let him relieve himself outside beforehand). I apologized and offered to clean it up, but the receiption staff and another staff member quickly began to clean it up without hesitation and reassured me that it was ok. We entered into the examination room, and from the very beginning vet tech Stella was kind, polite and asked poignant quesitons. Soon after Dr. Powell came in, and she was equally kind, polite and wanting to help my boy. Dr. Powell was wonderful - she was compassionate and at the same time willing to have the difficult conversations. We decided on bloodwork that would take about 30 mins or so. Needing a urine sample, Stella escorted us outside to the back area with room to roam and a bench to sit at. After getting the sample, Stella made every effort to make sure my boy was comfortable - she invited us to stay in the backyard to enjoy the fresh air and sun, she brought out a blanket for Chompet to lie on, and she brought both of us water as well. Needless to say, after my last experience with Groveway, I was hesitant to contact them thinking that they might somehow try to hustle me again. I am so glad that I called them. The staff there were nothing but professional and courteous. Stella was accommodating and loved on my boy like he was her own dog. And Dr. Powell's compassion and willingness to help was nothing short of amazing. We didn't get the results we wanted, and that's just part of a dog getting old. But we have another checkup scheduled in a month, and I'm looking forward to the staff at Groveway spoling my Chomper again.

I have been going to Groveway for about 7 years now. My last review for them was 5 years ago, so I…read morefigured it's time to write an updated review. I only have positive things to say. Dr Powell is an amazing, compassionate, kind, and incredibly well rounded veterinarian. She has great bedside manner and is always friendly and personable. She is always honest and straightforward with me, which I genuinely appreciate. Whenever she explains something to me, she does so in a way that is easy to understand. She is always patient with me and my questions, which I truly do appreciate. The technicians and rest of the staff are amazing as well. They are incredibly skilled and always go above and beyond with my pets care. Whenever I've had to drop off my cats for a procedure, they always assure me that they will do their best to provide great care. And during pick ups, they always share that they gave lots of pets and cuddles to my cats. The staff here genuinely do go above and beyond all the time. They do their best to provide great care, great customer service, and have all around great energy. Groveway is the vet hospital that I trust completely with my pets. Not only do I trust them with my own pets (Levi & Papi), I've brought in a couple of community/stray cats (Cottonball & Charlie) to them. Dr Powell and her team gave them excellent care as well and were so kind. Anytime Dr Powell and her team recommend something, I always tell them to please do what they recommend. I trust them 100% with my pets care. If you're looking for a pet hospital that gives amazing care, great customer service, and has great energy - I highly recommend Groveway. The team here is incredible and I am so grateful for everything they do for my pets.