I am not sure if Cathy who works in doors had not had her coffee this morning but she could not have been ruder. I was asking about Anderson screen doors as I am looking to put one on my house. She could not have been bothered to help me find what i was looking for. You can be sure I won't be purchasing a door from them or anything else for that matter. Judging from the other reviews it looks like maybe they need to have some seminars on pleasant customer service. read more

I'm in the store prior to 1 pm on a Saturday (I believe site says open until 5pm) when the lights start being turned off. I asked someone at the counter for assistance and I was told that they close at 1pm and everything was already locked up. It wasn't 1 o'clock yet so shouldn't they have still been open?? Not first time I've had to deal with an uninterested Hinckley employee. Very disappointing. read more

Funny that I came on this site and the top review was about Ken Carhart. Buyers beware! Do not pay Hinckley until the work is completed. He did good Andersen window work for us as well ... 58 months ago. The sash locks he left us with were not the color we ordered and paid for - they don't match the handles. He left saying he would bring the right ones later. We trusted him and paid, I said I'd fit them if he would just deliver them ... we are still waiting! One handle we paid for was also missing. We've asked many times ... but we are still waiting. One window was defective - a missing part. He came to look and said it was covered by the warranty but he had to do the job in the summer - he would be back. That was 40 months ago ... he hasn't fixed it yet. I went into H's sales office last year to ask others for help. They just said you have to go through Ken! Don't e-mail him, call him, they said - he'll deal with it then. I've called him many times this summer, but he never takes or returns my calls, I don't like posting bad reviews, but this was the most expensive job we have ever had done on our house. We paid in full and it has left a bitter taste. Evidently no one at Hinckley cares about finishing the delivery or the work. Our patience is exhausted. We will have to complain to Andersen. read more

Hinckley's has a certified Andersen professional who is excellent. He is Ken Carhartt and he not only installs but does all their Andersen warranty work. He is super responsive, fair in his prices, and very nice to work with. I highly recommend him. read more

The employees at Hinckley's are unwelcoming, unhelpful, and act like they are doing you a favor by taking your order. No one says hello, no one asks if they can help you, and they all act very put upon when you ask for help. I don't understand how this place stays in business, especially when there are very well-run alternatives nearby. Perhaps it is because they sell wood, stone and construction materials (in addition to the usual hardware store items) which their local competition doesn't, so they have a lock on certain business. But that's the only reason I went there today, after having given up on this place 4 years ago. It hasn't changed, and neither will my decision not to patronize this business. read more

This review is only about the "customer service" I experienced today at the Harwich location. I had questions about an improvement project I want to schedule for my home and was sent to the sales area. Instead of a greeting and "what can I do for you?" The reaction was more like "what do you want?". So I asked my questions and they asked theirs and I got some answers but I was never offered a chair to sit in. There was a chair right next to his desk but there was box on it. : - ( So fine, I'll take my many, many thousands of dollars elsewhere. read more

This place is a ghost town! No products on the shelf employes standing around talking to each other didn't even ask me if I needed help and I was the only one in the store! Note to owner: "you might as well just close this piece bro" read more

I really shouldn't give them 1 star but there is nothing lower. Their customer service is arrogant, like they could care less. Very few customers in the store, can't understand why they are still in business. They must be a not for profit. read more

Excellent selection of consistently high-quality lumber at very competitive prices, a very well-stocked paint department, and all sorts of hardware as well. There's not a wide variety of "home center" sorts of items, so it's not the place to look for stuff like shelf units, storage containers, rugs, or light fixtures, but that's not really what they're about (perhaps "Hinckley Lumber" would have been a more descriptive name for the business). I've found the staff to be knowledgeable and helpful, too. For all sorts of basic building materials and supplies, they're my go-to place. Highly recommended. read more

Sad to say i may never buy another product from these guys. I bought a gallon of Thompson's water seal @ home depot and paid $ 14.68 last sunday and then needed another gallon on tuesday and went here and paid $ 29.74. They should be ashamed of them selves to charge so much more. Lowe's can't build and open fast enough for me in Dennis Ma. read more