My husband and I found our car here at Rickenbaugh. Our salesperson, Donnie was the best! Polite,…read morepersonalable, professional and honest. He made our experience enjoyable and stress free! Thanks Donnie!

Bought a xt6 from Rickenbaugh. We purchased a Cadillac Pre-Paid Maintenance plan.. The Premier plan…read morewas $1529. and was to cover oil changes tire rotations air filters cabin air filters wiper blade3s etc. When the vehicle was in for service all that was covered were oil change and tire rotations. Service manager said he could not help Sales manager said he could mot help even though he sold the maintenance plan. Emailed vice president of Rickenbaugh with no response Service contract company said Rickenbaugh turned in just the standard plan not the Premier I feel this was the Bait and Switch scheme. Very disappointed with Rickenbaugh

Awesome service and Victor was very professional. I would ask for him. Great wash on my vehicle.read more

Terrible service dept. $956 to change a door latch. The dealbreaker for me was no return calls or…read moretxts. They had my car for 3 days and only when i called mid day on the 3rd day to tell them i was enroute to pick up my car to take it elsewhere did they rush to get my car in the bay to work on it, making me wait even longer. I will never return!

I am Very Sorry to say that Federal Valley Motors is Closed Permanently!…read moreThe owner ,Earl, decided to retire, and was getting thing's ready to close , when the Pandemic hit. So they closed up earlier than planned. We have been taking our cars there for decades!! They were always professional, great work, fair prices and honest with their customers!! We will miss them Greatly!! Thanks to All of You, at Federal Valley!!

Okay, so I have never been a "customer" here per se…read more However, I have a story to share that will give you some insight to the kind of man that owns this place. So back in 2013, I had just moved to Colorado from Texas. I had not been able to find any work and ended up living out under the Broadway bridge, on a bike trail until I could find work and get on my feet. (A tent came before the actual roof over my head.) A friend and I had moved out there, not knowing a single person in the state. We had at this point been out on the streets for a couple of months, summer of 2013, before the flood. We were both donating plasma twice a week, but were having a terrible time finding work. Anyway, one day, I had had enough, and made a sign that said "WILL WORK FOR JOB". I didn't want any handouts, although that's usually what people ended up doing if they did anything to help, but it wasn't what I wanted. I wanted to be able to help myself. One day, I was out at the intersection of 72nd and Federal (before the Walmart was there), holding the sign. A man stopped and asked if I meant it. I said yes I did. He told me he owned a business down the road, and he needed a bunch of bushes and trees cleared up so he could have more room for cars. He introduced himself as Earl. This was the man that owns Federal Valley Motors. For months after that, usually twice a week, he would pay me $15 an hour to go clear up his property. There was a lot there, so being just me doing the work, it was going to take a while. I did it twice a week because once his dumpster was full, there really wasn't anywhere to put all the brush and limbs I had trimmed. Anyway, Earl is an amazing person, and he helped me at a time in my life when I had nothing and nobody to help. Because of Earl, I didn't starve, and I was eventually able to get my life back on track. I remember one day I had been at the McDonald's at 72nd and Sheridan trying to get a job, and I was walking back to my tent, and Earl drove up and saw me and stopped. He was helping one of his relatives move, and offered to pay me to help, same amount. So I did. He even took me to McDonald's to get food on the way there, and I had the biggest meal I'd had in a week that day. We moved everything, and then he brought me back to the side of town I was staying on. Anyway, after a while, I got a job at the McDonald's on 64th and Indiana, and lived in motels for the next five years. With what we were paying, we we never had the money for a deposit and rent at the same time. Rent was due every paycheck. I worked there for a couple years until they changed ownership, then I went to the one at 80th and Wadsworth for a couple of years, before finally getting tired of the ever increasing cost of living in Colorado and moved back to Texas. I'm a tour guide in a vacation town now, I am doing better in my life than I ever have, own place, no roommate, plenty of "disposable income", but I can't help but wonder how things would have turned out had I never met Earl. At that point, I had pretty much lost all faith in humanity. He helped me turn my life around and I am eternally grateful for that. I was never able to finish the trimming work, most of it got finished, I did it twice a week for two or three months, but I started working at McDonald's overnights, and I was just never able to make it back out because of my work schedule. But Earl, if you read this, I just want to thank you. I really appreciate what you did for me, and I will never forget it.

It's unbelievable to find a shop with morals. My daughters car wouldn't go in park. I called these…read moreguys and set an appointment for them to look at her car. They said they would do diagnostic test free. I left her car with them for the entire day. They found loose linkage fixed it got free. Wow great guys!!

This place is a complete rip off. Just one example they want to charge you to $80 clean the engine…read morejust to charge you hourly just for you to pay them an hourly rate to give you an estimate. Then the mark up on the parts are ridiculous. Avoid this place

I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't…read morealways been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered!

We leased a car from Emich VW and we're super happy with the whole experience until be found out…read morethat we had to pay 600 separately for the registration and plates - we just moved here from CA and it's all included and we asked both sales and finance about the registration and plates and was told our plates and registration would be mailed to us - instead we got a card from the DMV to go in - we thought it was to just pick up the plates - then we were told that it was 600 to register and get the plates - we called the manager at Emich and he apologized but that was it - no help or solution for the extra 600 we had to spend that his team made a mistake on - so much for a good experience - just another dealership that lies to you when your there buying or leasing a car - and again had no resolution - sorry doesn't pay the 600 extra that we had to put out - even a good will gesture like a gift card or something to try and make it right and care about the customer -

I can't say enough good things about INFINITI of Denver, and it starts with AJ Johnson…read more I came in after a bad experience at another dealer. AJ was patient and straightforward and never pressured me once. He answered every question I had, and I had a lot of them. He treated a used car purchase like it mattered, because to me it does. This is the vehicle I plan to retire with. If you're shopping here, ask for AJ. Chris Madigan in service deserves just as much credit. I brought in a vehicle I'd bought somewhere else and Chris found a serious defect. He could have quoted me a repair and taken my money. Instead he told me to take the car back to where I bought it. That advice cost his own department a repair order and it saved me thousands. That is what integrity looks like, and it's the reason I came back here to buy. Karen Kochkanyan in finance was professional and quick. He had the paperwork done cleanly with no games and no surprises. After what I'd just been through, that was a relief. Jesse Traynor stepped in and told me he could beat the preapproval I walked in holding. He didn't have to say anything. He did it anyway and it saved me real money. I'm used to people just taking my money. Every person I dealt with here was helpful and honest with me. This is a standup dealership you can trust. Thank you all. -- Robert C.

The absolute worst experience of my life! I have never felt so ripped off and taken advantage of…read morewith a service shop. I brought my 2011 G37X in simply to get a quote on replacing my hood latch since it wouldn't open. I just had my oil changed 5 days prior and there were no serious mechanical issues and I made that crystal clear to them. I worked with Clark and he is a total con artist along with the rest of the crew up to the supervisor. He ended quoting me $900 to replace the hood latch and I politely declined. He then said let me go talk to my manager and see what we can do. He calls me back hours later and says they'll do the hood latch for $600 but now they spotted a catastrophic anti-freeze leak and would repair it for $300, bringing my total back up to $900. Again , I declined because I knew I didn't have a radiator leak from my car inspection from the oil change just a few days ago. I told Clark there should be no leak and he said there absolutely is one. I knew they were full of it. I picked up my car the next day and low and behold, after 5 minutes of driving my car off the lot, it breaks down in 5 minutes while I'm driving 70MPH on I225 and had to pull over. I've owned this car for 10 years and it has never broken down on me once. I talked to both Clark and his supervisor and both denied any wrong doing and said it was my fault for not having the part repaired. These people absolutely sabotaged my car because I didn't wanna get ripped off and then let me drive off the lot knowing my car would break down and hoping I would have to spend lord knows what to get it fixed. I was finally able to get them to repair it for almost no charge because I threatened litigation on them. I knew they were in the wrong 100% I would highly stay away from these people, they need to be investigated for their shady ways. They also gave me an invoice saying it had the tow bill and it was an invoice for doing the work on my car which they said they wouldn't charge me for. I might take further action against these people but we'll see. Totally unacceptable and heinous.

Fast, on time, and professional. All you can ask for in a business. They did the emissions test on…read moremy rv.

Paid $900 for diagnostic and repair work, and my truck left in worse condition than when it…read morearrived. When I raised concerns, the shop denied any responsibility for the issues that followed. What was most disappointing was being told by the owner that he "couldn't wait to meet me in person," which I found unprofessional and uncomfortable. Based on my experience, I would not return or recommend this shop.

Went in for my car shaking and they stated I needed a new radiator and I bought it. But they…read morepressured me into Koalafi to help me pay for the part. I asked if I could leave my car there but they said it would require a payment of nearly $2k to leave the car there til I had the money to pay. And nearly $2k for a towing company of their choice. They also didn't inform me that if I didn't pay within $2k within 2 months I'd then have to pay koalafi $4k. I had gotten the repair done but my car still is still heavily shaking. I went back they said they didn't see an issue. Please just understand what you're getting into.

they were amazing at keeping my wife happy, every little noise the cat made they took it back…read moremonths later after the 'as is" sale, and fixed it. I even offered to pay for parts and they wouldn't except it. Abdul was an open book about how much they paid for the BMW originaly, and that made it easy for me to make the cash offer I was cool with. I know take all my cars hear to get worked on, walk around the shop and it's no secret these guy's aren't afraid of opening up transmissions, replacing engine parts, whatever! i would feel comfortable recommending these guys to any one. Oh , did I mention they gave me a rental car to drive while mine was in the shop a day or two. bitchen