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Havoline Xpress Lube

2.0 (1 review)
Closed 8:00 am - 6:00 pm

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10 years ago

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Mavis Tires & Brakes - Oily undercarriage

Mavis Tires & Brakes

(77 reviews)

I had a tire get ripped and made an appointment for 12pm the next day. When making the appointment,…read moreit showed 3 types of tires in stock at this store. I made the appointment and recieved 2 emails no later than 10 min after. The first email was saying that the store needs to confirm the appointment and the second email was stating that the store confirmed it. The next day, I drove my car to the shop and walked in to give them my key. I told the sales rep in the front my appointment time and where my car was parked and she then asked me what type of car I drove and confirmed the tire size. I had no issues signing in and then went next door to eat lunch and do some work while I waited. I get a call an hour and 20 min later from the sales rep stating that I needed to come get my car because they had no tires availiable in my size... I asked her how that was possible when the website stated that they had 3 different types availiable and she responddd with "ya, sometimes the website says that we do have them. But we really don't." I asked when they would and she said she can get some ordered to be delivered Sunday and that I can just "drop my car off anytime on Sunday". I told her I wanted to make an appointment so I don't get turned away and had her put me down for 2pm on Sunday and told her I would be there soon. When I got back to the shop, she was in the Bay Area unloading tires and they had some mechanics up front. I told them my name and car type and they were unable to locate my key. One of the mechanics went to the Bay Area to ask the sales rep and you could tell by her demeanor that she clearly did not know nor cared to help them find it (they asked her twice). They finally located my key and one of the reps tried to ring me up. I told him nothing was done on my car so I would not pay. Come Sunday and I dropped off my car once again. When I walked in, I told the sales rep (a different woman) my name and appt time. Upon first look, she stated that she could not find my reservation and asked if I was at the wrong store. I told her what happened Friday and she eventually found my reservation. I confirmed that they did have the tires and left with my husband. When I was called back to pick up my car I paid and went home. When I arrived home, I looked at my receipt and noticed that the tire price was not what was advertised online (online: $99, I paid: $109). I realize this was my fault and decided it was not worth dealing with. I will say is that I will never go to this store again. The staff is unorganized and does not take the time to update the site nor confirm that the tires are availiable before confirming the appointment. Even if they do not have the bandwidth tho do that, they could have confirmed upon my arrival and it would have not been an issue. Instead it took them over an hour to realize it. There is also 2 other stores very close that they could have gone to retrieve the tires if they were availiable since the appointment was already confirmed. Many of us do not have the time nor luxury of taking a day off to play these games. The staff had 2 chances to notice that they did not have tired in stock. I was lucky enough that I was able to telework for the day since I had no appointments. I would advise the store owners and managers to better inventory their stock to avoid things like this in the future.

Yea last time coming here. 1st time $250 for tire & now I came for oil change and they consistently…read moretry to up sale me for 2 new tires. After I said no the 1st time, leave it. It's not in my budget. Unless you paying for it, stop offering! Then going to hang up on me mid sentence cause I'm explaining why I can't afford it. Then you shouldn't have asked again!

Firestone Complete Auto Care

Firestone Complete Auto Care

(62 reviews)

Yo. I gotta tell ya. In general, Firestone gets my business every time. The work is guaranteed,…read morethey don't mess around & they are always friendly. But this one. Above & Beyond. I had gotten a quote for some work I needed done, and wanted a second opinion. And Dylan found discounts and refunds and warranties that I wouldn't have even thought to ask about. And the mechanic, Matt, was just so chill about answering my ignorant questions about what was what. Great vibes from everyone. Patience. Transparency. Everytime guys. I'll go there everytime.

It's so unfortunate having inconsistent service. A couple weeks ago I purchased 4 new tires,…read morespending upwards of $1500. I had a great experience. After picking up my vehicle, the following day I had a "tire pressure low" warning. So I called Firestone and was told I didn't need an appointment and to just stop in when I had time. I also checked the pressure on all 4 tires and not only were all 4 a different PSI, but none of them were even close to the manufacturer recommendation. I ended up stopping in and was told it would be a 3 hour wait, for a patch repair. I explained the conversation I had previously with them, explained about the pressure readings, etc. and was told "it's possible you have a nail, there's so much construction". I hate being spoken to like I'm a complete idiot by someone that's barely graduated high school. I told him I wasn't waiting 3 hours and requested an appointment. The next available was Sunday (it's Friday), at 9am. I took the appointment and asked how long it would be. He said about an hour. To which I inquired about the duration, as that felt excessive. He proceeded to tell me that it all depends on how many walk ins they get. You see my confusion now, as I'm making an appointment, why would walk ins impact me at all? I asked him this, to which he tells me "we prioritize appointments but you never know, so we recommend you call before coming in". To end the visit, I confirmed that "I'm making an appointment, but I need to call an hour before to confirm that when I come in for my APPOINTMENT, that I won't be waiting around forever because walk ins have become a priority". He confirmed that is the process. After spending $1500 I expect much better customer service for an issue that didn't exist before our original interaction. More to come pending the "appointment"...

Havoline Xpress Lube - oilchange - Updated July 2026

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