We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

GREAT CUSTOMER SERVICE!! We have had them out twice to fix some issues on our 2006 Hot Spring…read moreVanguard. They did a great job. We thought we needed them to come out again and when we called the woman in the office to make an appointment she suggested a way to fix it before we schedule a repair man. It worked!! So nice that they thought of the customer before squeezing money out of us needlessly.

They're really unwelcoming here. We came in here looking to buy a hot tub but the workers seemed…read morelike they didn't want to help us and seemed extremely condescending.

We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

We (my wife and I) completely recommend Blue Whale Pools if you are looking to get your pool…read moreredone. Our pool was in need of refurbishing since we bought our house 10 years ago. The whole process from quote to finished pool was seamless and Ramon kept us fully informed at each stage of the process. Blue Whale was recommended to us by a family friend that we trust and the recommendation was 100% on the money! We cannot wait to get onto the deck and start w enjoying the pool.

I had a terrible experience with Premier Pools & Spas. They subcontract everything with little to…read moreno supervision. Their crew broke a gas and water line, and I was told to fix it myself.l, after i constantly told them before they were there before signing contract and before job started.The project manager never showed up except to collect payment, and they won't even attend the final inspection. Extremely poor communication and zero accountability. I would not recommend this company. Never had a final in person walk through with project manager or company manager, for such a size project for homeowners. Unfortunately, based on my experience, I will not recommend Premier Pools & Spas. You also never mentioned to me, prior to excavation or even before I accepted the project proposal, that I needed to hire a plumber to handle or standby for possible gas or water line issues. What was communicated to me was that your team was aware there could be unknown lines and that caution would be used during excavation. At this point, I do not intend to continue arguing this matter publicly. You will instead receive my formal feedback, concerns, and documentation directly through your office.

The over all experience with Premier Pools & Spas was pretty great, I especially want to thanks are…read moreproject manager Joe, he was really easy to work with and willing to explain any issue. I would recommend Premier Pools to all family and friend.

Chris was very knowledgeable and helpful in this process. I was fitted with the perfect spa for my…read moreneeds. The price was well within my price range and budget!

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

Been working with these folks for yrs , I recommend! Nice lady's nice men, great services guys , I…read moredrives past 5 places to get to MVP

They are a no show , they were supposed to check the pool lights and panel , they never showed up …read more Unreliable and they don't respond

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

From the initial estimate to project completion, Mike and his team provided exceptional service. He…read moretook the time to explain the project, which was a complete transformation of an old pool, in patient detail. Even after the project was completed, Mike was responsive to my questions, as I was new to pool ownership and maintenance. I give them my highest recommendation, and will be using them for future projects.

The employees are super friendly and helpful. The repair tech was able to come out right away, and…read morefixed my hot tub, saving my vacation rental. They found and fixed a few other problems while they were there, which was awesome. These guys are super knowledgeable and easy to get a hold of. They even sent me a complete description and pictures of the work that they did.

They get the parts. They are nice. They are helpful…read more On the other hand the communication between them and the customer is not good. I had to call to find out what is going on then some of the workers are not full loaded with all that is needed. For example the parts came in they fixed it but had to go to the office and get the memory stick to load the main board. Then to find out that someone had it and went home with it and I had to wait until the next day for it. They said that they will be here between 9 and 9:30 in the morning they are still not here. I had to lock up my dogs and I had to call yesterday to find out that they were not going to come until the next day and for the next day I can not get a hold of of them

I couldn't be happier with the service provided by Secard Pool Company. From start to finish, their…read moreteam demonstrated exceptional professionalism, expertise, and attention to detail. The staff is incredibly knowledgeable and took the time to answer all of our questions, making sure we understood every aspect of the project and pool system. We were specifically serviced by Gloria and Gary. They are amazing and have gone above and beyond! What impressed us most was their commitment to going above and beyond. Not only did they deliver exactly what they promised, but they completed the project ahead of schedule, which exceeded our expectations. Since completion, our pool and pool system have proven to be an excellent investment. The quality of the workmanship is outstanding, and everything has performed flawlessly. If you're looking for a pool company that combines expertise, reliability, and outstanding customer service, I highly recommend Secard Pool Company.

Update: Carl, the manager at the Hesperia branch reached out to me today and put together a…read moreconference call with Aaron the operation manager. Aaron had reached out to the liner manufacturer and they have agreed to replace the liner. It's not a cheap thing to do between the materials and labor. Thank you Secard Pools for going to bat for us. I'm very impressed with this company.

I called Gary's to figure out why my pool vacuum was not moving at the pace it was supposed to. I…read morehad just purchased it from Gary's 10 months ago so I knew it was under warranty. They sent out their technician and he identified there was a problem with the motor and it needed to be replaced. The issue was the warranty is with Hayward and Dennis explained to me that I would need to contact them for the warranty. Fast forward, I went to pick up my repaired pool cleaner at the store and expressed that it was a little inconvenient for me to contact Hayward for the warranty and that I had purchased the cleaner from Gary's. Dennis, heard and understood what I was saying and told me to not worry about it and take the vacuum. That is not what I expected and really appreciate him taking the time to hear my story. I tried to pay him for his service still but he told me to pay him when I get my warranty settled with Hayward. I was surprised by this level of service and even though I tried to pay him still, he would not take the payment and shut off his computer. Thanks Gary's, I will keep coming back for my pool needs.

I have gone to Gary's for years. I have noticed the new feel with the new owner and it is no…read morelonger Gary's. The service is no longer as helpful and friendly. Time to find a new store.