We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

I have to say if you are looking for a hot tub, this is the place to go. When I purchased there was…read morea miscommunication between James and I, but after talking it through we both saw what happened, but James went above and beyond saying customer satisfaction was more important than profit, what a man of honor, who could not want to buy from someone like this. The delivery guys, especially Ryan were amazing, helpful and professional. I can't say enough about James and his crew, believe me, I have never had such great, great service!

Our experience with Inland Empire Hot Springs Spas was fantastic. From the initial telephone…read morecontact to final home visit, each employee we interacted with was top notch. RYAN responded, conducted an inspection of the spa, and suggested a "clean sweep" service, which included cleaning the interior and exterior of the spa cabinet, removing pest evidence, replacing a non-working part, draining the spa, cleaning it, refilling it, and getting the chemicals back in order. RYAN was very knowledgable and friendly. Regarding the cost, it was very reasonable. At no time did it appear RYAN was trying to sale anything; just an honest inspection without any hidden fees. In addition, we were able to have the work scheduled and completed within two days. At the conclusion of the work, RYAN provided before and after photos. A solid FIVE star experience, and we look forward to working with Inland Empire Hot Spring Spas in the future.

We (my wife and I) completely recommend Blue Whale Pools if you are looking to get your pool…read moreredone. Our pool was in need of refurbishing since we bought our house 10 years ago. The whole process from quote to finished pool was seamless and Ramon kept us fully informed at each stage of the process. Blue Whale was recommended to us by a family friend that we trust and the recommendation was 100% on the money! We cannot wait to get onto the deck and start w enjoying the pool.

We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

From Start to finish, Premier Pools was amazing! They made our vision come to life. We got…read moreexactly what we wanted. Huge shout out to Gary and Joe. They were both amazing every crew that came on site was great hard-working and did an amazing job so happy to have our pool just in time for summer. Thank you so much!!

I had a terrible experience with Premier Pools & Spas. They subcontract everything with little to…read moreno supervision. Their crew broke a gas and water line, and I was told to fix it myself.l, after i constantly told them before they were there before signing contract and before job started.The project manager never showed up except to collect payment, and they won't even attend the final inspection. Extremely poor communication and zero accountability. I would not recommend this company. Never had a final in person walk through with project manager or company manager, for such a size project for homeowners. Unfortunately, based on my experience, I will not recommend Premier Pools & Spas. You also never mentioned to me, prior to excavation or even before I accepted the project proposal, that I needed to hire a plumber to handle or standby for possible gas or water line issues. What was communicated to me was that your team was aware there could be unknown lines and that caution would be used during excavation. At this point, I do not intend to continue arguing this matter publicly. You will instead receive my formal feedback, concerns, and documentation directly through your office.

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

The product needs improved! First swim spa lasted 18 months it cracked after 1 year of complaints…read moreit was replaced! The floor model delivered is worse. More cracks and peeling stickers, side that looks like melted siding under 25,000$ worth of shades to protect but the product fails. Don't buy it! I was given no selections because I was fooled into taking what could be arranged! No selection offered! Service no none existent. I was told both further service after delivery. They do not stand behind the product. 36,000 mistake not the worse in my life but it's bad mistake to buy a cal spa. The company needs to fix this seems each time I will report here to the world. Cal Spas is low end all around.

These people are very helpful and nice! I was new to pool ownership and they offered free advice…read moreand assistance. From pool supplies to repair service they are super helpful and excellent at their trade. I highly recommend this store!

They are a no show , they were supposed to check the pool lights and panel , they never showed up …read more Unreliable and they don't respond

Mike was so nice! Gave them a call for a quote to replaster our Jacuzzi. I asked if I could send…read morephotos but he came to our house instead within the hour. He saved us money by recommending doing an acid wash for now. We asked to make an acid wash appointment and gave us a call in about 30 min saying someone can come get it done same day. Everything was done quickly and saved us thousands of dollars. Our pool doesn't have much plaster life left, so we will definitely be reaching back out to him again. Thank you Mike and team!

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Your app needs serious work. I unable to access any product…read moreinformation especially the electrical data. We need to be able to access The information to help select the model we are interested in.

The salesman was rude to us. Nothing was negotiable. He didn't listen to what we wanted. Didn't…read moreseem to know his products or what we wanted. So much for doing business locally.

Purchased our hot tub during the LA Fair sale and we couldn't be happier. The sales team and…read moredelivery guys were all awesome. Very professional. I highly recommend these folks.

Amazing spas ,discounted and excellent delivery service . Everyone handled our requests…read moreprofessionally

I love going to Gary's swimming pool supplies because they are very knowledgeable on everything…read morethat they have and they will even give you advice on what you should do if you're having pool issues

Just FYI this is NOT the Garys Pool Supplies we know anymore to the customers who have came her for…read moreover 25 plus years, they were bought out 8 months ago. They are under NEW OWNERSHIP. The new manager is Dennis and he's very nice and helpful. I was looking for Daniel but he is no longer there due to buy out. I did not see any of the employees i usually see. I miss the familiar faces over the years but i will give this company a try. Miss you Gary and Son!!