It's beautiful with abundant Florida keys ambiance but everything else is sub optimal . Lots of amenities closed in prep for construction Word to the wise don't come here - wait read more

Villa 8303 was not ready for us: dirty linens piled outside our entry door along with full trash bags. Unit was very basic but generally comfortable. No trash bags, one hairdryer for two bathrooms, no soap in unit,showers, lavatories, none. Called front desk and stopped by several times but trash and linen stayed at door for three days. A manager was to call us to discuss the shortcomings but never did respond. On last full day when we stopped by front desk to talkl about our experience, we were given a discount certificate for same day dining. Nice gesture but did little to allay the issues.Amenities on property are terrific but disappointed that water park isn't available until August. Advertising said "summer 2026," so we thought it would be open in June, but no. Grandsons didn't know the difference since the pool and lagoon are awesome, as was our reef fishing trip on the Salt Walker. We caught many yellowtail snapper and had Angler and Ale prepare fish for dinner that night. Restaurants are quite good with excellent service and priced as you would expect for resort dining (Salt and Ash is excellent and priced accordingly) Not sure if we will return to Hawk's Cay after this trip. It's a long trip from Colorado and a long drive from MIA for what we paid vs overall experience. read more

My wife and I just spent 3-4 days there. The room was Large,clean , and very nice.the facility is great! The staff is very helpful .great place!! read more

Hawks Key should not promote their property as a 4 star resort. It is not even close to 4 star on service or cleanliness. Septic odor in the hallway. Unhelpful front desk staff beyond basic registration skills. Telephone skills non existent. Door to patio would not unlock even though promoted as luxury. Hotel engineering could not fix it. Hair on shampoo bottle. Living off reputation of days gone past and great location. read more

After having our trip booked for a 3bedroom villa cancelled by Airbnb last minute and no place to stay; I made a last ditch effort to explain the situation to the front desk. Neeska the supervisor at the front desk was extremely helpful in helping us get into the room we had originally booked even though they had no availability online through the hotel website. This was my father's bucket list fishing trip that started off awful but was saved by the team at the front desk. Room was extremely clean and everything was just as we expected when we initially arrived. While on the trip we caught some mahi that the restaurant angler and ale was able to cook for us to have for dinner which was a big plus. Thank you again for your hospitality will definitely be back. read more

First I would like to say the grounds are well kept I.e. pools.... The staff were very kind . Now for the rooms that were $700.00/night and I paid for 2 rooms . My daughter's and grandchildren's room was nice and clean . My room was horrible , someone dropped the ball on checking this room bf it was occupied. Staff was apologetic and yes I did receive a little credit but since I left and thought about what I paid in whole - it was disappointing . The ceiling in the bathroom was cracked and starting to fall , the vent in the BR full of dust along with the one in the main room . The toilet tank was unstable and leaked water from the connection every time it flushed . Refrigerator stopped working and I lost 5 packs of Ollie dog food , Ty to the kitchen for boiling and peeling eggs for my little dog . The linen smelled like fish I'm thinking they were just not dried completely . Not sure how but flies on the ceiling in the bathroom ? Yes I reported all this the next day . I was able to get the refrigerator to start working 1 day too late for the dog food and coffee creamer . Overall the room should have never been used . I guess I should be somewhat thankful for the staff being nice and professional . Please make sure to check the rooms bf you occupy . My grandchildren had a great time in the pool . I'm just disappointed in the room , not what I expected at all. Hope this changes it's a beautiful island /key! Vg read more

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I stayed here for a week in room 2219 and it was not a pleasant stay. The door to the room stuck so it was difficult to open and close. The room safe did not work, was neither repaired nor replaced. The bathroom ceiling leaked. Food was average and expensive. The staff was either crabby or rude. The building needs repair, i.e. the floor tiles were cracked and missing. It was really expensive for what was provided. The Public bathrooms were dirty. I would NEVER stay there again read more

I live this place! The breakfast was amazing, cooked perfectly. The view was breathtaking, the service was good. If you are going to eat breakfast I highly recommend eating at the Hawks Cay Resort and sitting on the outside patio! Just a perfect start to a perfect day read more

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First time at Hawks Kay but annual visitor to the Keys. This resort cost more than other places that we have stayed, although it was a similar star category. Online it appeared to have more amenities for our family but that was not the case unless you utilize the tennis program or the child care. While at first glance, the resort is lovely, just under the surface it is falling apart. Many items in the room are broken, such as curtains, cabinets, the remote, lighting, a fan switch. The sound between rooms is also horrendous. I can hear every word my neighbors say and their children at 6am. Basic amenities were missing, not replaced when they ran out or non functioning. One unacceptable problem is that there is NO INTERNET! I have not received a phone call or a message while in the room on my cell phone in days. The television is also not working because of the non functioning internet. Two kids, raining for days, no TV! Management was made aware and I was told there is nothing they can do about it for the length of our stay. "It is a known problem they are working on," one employee said. While another told me, "It is an island, so that's just the way it is!" Everyday I asked for an update and got a completely different response. On the fourth day a gentlemen appeared at our door. He restarted the internet and it worked for a few hours only to not work ours later. Although resort wide wireless internet is included in the mandatory $55 daily resort fee we paid. On night one, my son got sick, very sick, that's when we discovered we had no hand soap. We had to go into the shower to use body wash 20+ times because it is screwed to the wall. They do have body lotion bolted to the counter though, not very helpful in this case. It just seems very institutional to cage the basic supplies. Coffee, tissue, toilet paper were not replaced unless tracked down a staff member either. I also had to remake the bed numerous times because the staff would barely make an effort and would short sheet the bottom sheet leaving the mattress cover exposed. The resort is also a bit shabby. Just outside our room there are broken lights and wires strewn upon the ground. My husband's lounge chair fell backward when the screw holding it fell out. I told an employee and the chair is still in rotation with the screw just sitting there, waiting to fall out again on its next victim. The bathroom cabinet panel falls off even if you lightly lean on it, barely missing your feet. The ceiling light does not work. The fan only has one speed. There were multiple remotes in the room that didn't work for the TV that doesn't have functioning service anyway. Another gross item, is the garbage left to rot just off the lanai porches but the worst horror, was when I moved the bed to find an item I dropped. There was old trash that looked like a dirty diaper, food bits, hair and other items. Both areas easily accessible to staff. The food, while tasting good, is extremely expensive. It is simple as well, we are talking $20 hotdogs and burgers. A $60+ steak on a bare plate, no sides and sauce in a cup. Nothing culinarily daring to warrant the up charge. Another issue is parking. At the main building, everyone crowds to the pool. People are parking on the lawn, in a lot that's a football field away from the building, while an empty valet lot sits right next to the building. Seems like another money grab like the food. So what did we enjoy? The main pool is lovely! The staff is plentiful and polite. The concept of a lanai room was great for our family. If you want to swim with a dolphin it is conveniently on property but also available in multiple places in the keys. We were able to dock our boat about 5 minutes from the room for a fee. High ceiling rooms, full of light even on the first floor, that seemed a generous size. read more

Hawks Cay Resort - Non working TV, short sheeted bed, garbage! - Resorts Near Me - Duck Key, Florida

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First time staying here. We were worried about the negative reviews. We stayed in a 2 bedroom, Hawks Cay managed, Villa. As did our son's family. Had no issue getting villas next to each other. Villa was clean, fresh, up to date. Hot water /drains all worked. Washer/dryer a big plus. Went to all the pools. Coral Cay children's area was nice, clean and family friendly. Lagoon was as expected...same as nearby ocean floor. Rocks, seagrass ECT...very natural. Water views, from rooms, were beautiful. We all had a good experience. Would recommend. read more

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For the amount of money that we spent to stay here we expected a better experience. Firstly when we arrived we were greeted by an incredibly long line at the front desk. The bell hop was in no rush to get our bags to our rooms, and even lost a bag in the process. You are left with no choice but to valet your car because there is literally 2 parking lots with about 50 spots total. When i go to get my car, valet is no where to be found and i'm left waiting. When valet does arrive they are extremely slow and almost non verbal. We ate dinner at Angler and Ale and it was absolutely terrible. Our waiter let us sit at the table for 15 minutes before even coming to get our drink orders. Then they continued to mess up our orders which left people in our group to not get their food.When the mistake was fixed our food was served cold. By the end of our meal we had 4 different waiters come to our table because ours seemed to give up. When we first got to our room we noticed that we had no shampoo or conditioner in our room. We asked housekeeping for it and they redirected us to the front desk. Still 6 days into our trip we do not have shampoo and conditioner. Housekeeping did not come to clean our room for 2 days. We called the front desk and they said that they notified them. When housekeeping did come they were completely rude. The rooms are terribly cleaned and the shower was disgusting. Along with our rooms problems one of them was freezing cold and the AC was leaking. The thermostat was broken and we called multiple times to get it fixed. 4 days later they finally come around to check on it. Our guest that stayed in that room got sick from the temperature of the room and they refused to move rooms. Adding on to this whoever checked our room did not lock our connecting door which we did not have. We had an old lady next to us banging on our door and then finally she opened it peeking into it. The TV in our room is absolutely terrible you can't watch anything without it glitching. Convenient enough you can't even call the front desk because the phones don't work in the room. Due to the location of this hotel you are about 8 miles each direction from food. You'd think that there would be a large selection of food to pick from. Breakfast is the exact same every single day and extremely expensive for just the buffet. There is absolutely no choices for lunch besides the little cafe that has about 3 different sandwich's or you can just eat the bar food. If you arrive at the hotel later than 7 good luck because you have absolutely nothing to eat unless you get a reservation at the already booked restaurants. The little "Snack" shop if filled with snacks that nobody wants. It's filled with random things. Keep in mind that non of the food is even good and you are left with absolute garbage to eat. You'd think that there would at least be room service available but i guess paying $1,000 a night isn't good enough for that. There is no washer or dryer available besides the villas and you can't even bring your own food because there is no microwave and just a tiny fridge. The new year's event was poorly organized with about 20 tables for the whole resort. Nothing on the buffet was labeled and the desserts had no allergen information. I asked someone what desserts had tree nuts and then they claimed that there was no nuts. Even though I saw almonds on a dessert. This is a serious issue for people with severe allergies. The customer service here is terrible. We have been to the front desk multiple times and have asked for the manager but he refuses to come out. We did run into Simon the manager at the new year's event while waiting in the 30 min line for them to refill the food. One of our guests from our party asked where the food was and explained that we've been waiting here for roughly 30 minutes and he replied boldly that we have not been waiting here for that long and it's only been 2 minutes. The maintenance guy Louis and Dereck at the front desk were the only two that cared and responded in a professional way read more

hire a more respectable person that's ready to work and communicate with hospitallity and do their job, i asked for ranch got told no asked the guy beside him from homestead he grabbed it with a smile he doesn't like his job clearly. and took his name tag off read more

Hawks Cay Resort - So we will start here ! This guy took his name tag off, but is from turkey , in the back tiki bar i ask for ranch got told no - Resorts Near Me - Duck Key, Florida

You would think for the amount of revenue this place makes that they could invest in better accommodations for the dolphin "housing" instead of the porta potty size pools that they have. What a sad excuse for an enclosure. Not only do the dolphins swim in circles constantly all day, but they have to listen to that elevator music the hotel plays 24/7. I pray for them. read more

Absolutely beautiful resort with great views of the ocean. Resort is huge with plenty to do or do nothing at all. It's lush gardens and ocean views can be seen throughout the property or within steps. Hotel rooms have the comfiest beds and seats. It was so easy to feel right at home and fall asleep after a productive day. There are 2 pools on property, the adult and the family. We were adults so we went to the adult pool and had a blast. The servers take such good care of you while your there. Order drinks and food and all comes quick. There are pool towels for all so grab, pick your spot and relax. There are stores onsite for treats,eats, sun protection and so much more. Oh and not to mention a Starbucks onsite..insert smile here. There was also a shop/boutique with some cute dresses and outfits for the whole family, not to mention some eclectic trinkets that were so beautiful. When hungry there's also restaurants and a shop that has coffee, empanadas, croquetta's and more. They have it all here. Beauty, ocean views,lush gardens and some of the friendliest staff ever. There is a swim with the dolphins attraction right onsite as well. I'm an animal lover so I will leave that alone read more

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We stayed for two night at Hawks Cay Resort and we absolutely loved it! Beautiful environment, great service and everything thing at this resort was nice! Coming back! read more

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Hawks Cay Resort completely ruined our family weekend. We paid over $1,000 per night for what was supposed to be a luxury experience. The resort was overcrowded, especially the main pool area, and there weren't enough lounge chairs for guests. We had an 82-year-old family member with a heart condition who ended up standing in the heat because our chairs were taken while we were briefly getting breakfast from the resort's own coffee bar. Our towels were still on the chairs, but the manager told us that "towels don't reserve chairs" and suggested we go "steal someone else's." No empathy, no help, no backup plan. Just excuses. For that price, you'd expect professionalism, compassion, and better logistics. Instead, we checked out early, with our kids crying, and ended up in another hotel that treated us with actual hospitality. Hawks Cay looks nice in photos, but behind the marketing there's a lack of service, organization, and basic respect for guests. Not worth the price or the stress. read more

We spent two nights here and had a nice time overall. The check-in process was smooth and everyone we interacted with was friendly. We had a room overlooking the "adult" pool with a lovely balcony. The room was clean and comfortable, if a little cold when the air conditioning ran. We didn't spend a whole lot of time in the room anyway. We didn't do any dolphin encounter, but did enjoy seeing them from the porch overlooking their pool. We also enjoyed both the kids' pool (my son loved the slides at the pirate ship, and my daughter met a mermaid!) and the main pool. Breakfast at the cafe was good, but the buffet was definitely overpriced. Unless you are going for second or third helpings, I'd order off the a la carte menu. The buffet had standard fare - scrambled eggs and scrambled eggs with cheese/pepper/onion, bacon and sausage, fried potatoes, a starch (waffle one day, french toast the next), and a variety of fruits and pastries (the fruit was excellent). Had the buffet one morning and a breakfast burrito the next, which was outstanding. The day we were there for lunch we ate at the Tiki Bar by the pool. We both had the Mahi Tacos which were excellent, and hands down the best dining value we encountered in our stay. Both nights we ate at Angler and Ale, as it was really the only dinner spot recommended as "kid friendly" by the front desk. The servers we had were friendly, but the kids menu was definitely lacking. My wife and I got fish dishes that were tasty, but didn't come with sides. Once we added sides to share, the bill kept climbing. Good beer selection at the spot. The food was good, but again overpriced. Meal costs aside, the demerits are minor. Bit of a disconnect between the front desk and reality - when we were checking in they recommended lunch at Coral Grill, neglecting to mention it wasn't going to be open the days we were there, and told us there was a "dolphin show" at 10:15 when it was really just watchin other people's dolphin encounters at 10. We had a great time - go in eyes open. If we were staying for more than 3 days we probably would have driven to Marathon or Islamorada for more options in dining. Lovely people overall. read more

So we got a town house for a week. We stayed in sanctuary village in 7203. We have 6 people with us. The home is nice and very spacious for all 6 people. 2/3 rooms have balconies which I thought was really nice. Hawks cay is located at duck key which is about an hr drive north of Key West due to the slow speed. Each one of these townhomes in Sanctuary village had a private pool which is really nice. What I didn't like was that we had 6 people staying there and the staff knew this upon check in. Yet there was only 4 bath towels !!! Only 3 rolls of toilet paper in the entire house for 6 people. We were staying a week. I would understand if we stayed 1-2 nights that would be appropriate. The kayak and paddle board that they advertise: well let me tell you. The paddle for the paddle board is basically broken and taped together with duck tape. The kayak had holes so we couldn't use it. And it's ONLY allowed to be used in the pond. Not in the open ocean water. FYI. Inside of the town home, appearance wise was nice. However, they couldn't sit on any of the bar stools. They were all loose and risky for kids bc I can see someone falling and cracking their heads bc of it. The cookware in the kitchen was horrible!! The one frying on we had was a Teflon pan that had Teflon all scraped up in the middle area. We did have one cooking sheet but no oven mitts. And the knives all had teeth that had fibers from something that we couldn't remove. They never advertised this service but we learned that you can request rides in the golf cart to the restaurant or the pool and back if you wanted too. They also had bike rentals but it ended at 5 pm. There was also a gym with a sauna but u would have to pay if you wanted to go into the sauna. There were many shared pool at hawks cay. The main one near the tiki hut was where we were at but we did also use the adults only pool a few times. It doesn't seem like they enforce that the adult pool was 21+. So I don't see what the point is with all the signs. Water stations are open all around the pool areas so just bring your own container if u want to drink water for free. I had the Paloma's here and it was fabulous. Also, the food at hawks cay was really good. Everything was around $20 each. Overall, if I were to come back to this area, I'd stay at the post card inn ( which is being renovated right now) vs here. read more

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This place has been patched over for updates. Has a very diversity unfriendly staff. Im caucasian. Rooms have water damaged ceilings and signs of mold which they tried to paint over. No dehumidifier so rooms are very moist and sticky. Parking is a pain and dont you dare park in their valet lot, which is always empty, unless they have a wedding. I'm accustomed to resorts and this one is the worst ever. Dont bother driving hours here to be sorely disappointed. Worst ever resort experience!!! read more

Hawks Cay Resort - Old worn out carpeting with stains - Resorts Near Me - Duck Key, Florida

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This resort states it is pet friendly. I made a reservation noting that is was my Birthday celebration, and that I would be bringing my pet Cockatoo in a cage, and that if this was not acceptable, to let me know so I could cancel. I received a reservation confirmation based upon this and numerous marketing emails relating to our stay. Upon arrival at check-in I was told that birds are not accepted, and that they would not honor the reservation. I asked them to review my reservation notes, their response was 'sorry we didn't read that', and we won't check you in. We drove 5 hours...Appalling. read more

The room was clean the resort very thought out. The outside food was amazing. Would like to see more choices for dining while staying at the resort. The spa was amazing was a very, very, very nice resort. Friendly staff couldn't have asked for better. The first review was on a hotel in Disney I am so sorry for the mishap read more

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**Not Worth the Premium Price--Disappointing Experience** I hate to leave a negative review, but my family's experience at Hawks Cay was far from what we expected given the premium price tag. Here's a breakdown: 1. **Room Quality**: The hotel rooms were disappointing and can best be described as "dingy." Certainly not what you'd expect for the rates they charge. 2. **Amenities for Children**: Hawks Cay markets itself as a kid-friendly resort, but the reality falls short. The pool closes at 7 PM, and the kids club shuts down at 3 PM. What are families with children supposed to do after these hours? 3. **Location and Convenience**: The resort is isolated, and you'd expect some basic amenities like laundry facilities to be available. No such luck--you'll have to drive 30 minutes to Marathon for laundry services. 4. **Food and Dining**: Prepare for sticker shock--the food is prohibitively expensive. We spent $85 on a simple breakfast of two coffees, two breakfast sandwiches, and four small empanadas. Dinners and sit-down breakfasts are even more expensive, costing us around $200 and $175, respectively. 5. **Hidden Costs**: On top of the nightly rate, the hotel demands a $200 per day deposit, adding an unexpected financial burden to our stay. 6. **Resort Fee** I get it, everyone's doing it. But honestly what do we get in addition to the nightly rate? It's silly online it says resort fee covers valet parking but then when you get here it says valet is $15...what? Honestly, the quality of service and amenities here feel more in line with a Best Western, but without the free breakfast. I cannot recommend Hawks Cay for families or anyone looking for value for their money. -- read more

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Please be aware !! The resort is great and the Villa we stayed in was exactly what we needed BUT...when I booked, I called Hawks Cay DIRECTLY and apparently there is a 3rd party that books it if you go through button for "reservations". I had no idea until the day of check out. There were a few hick-ups and I could not deal with the actual front desk. For any complaints about billing or additional fees - AND YES, THERE ARE ADDITIONAL FEES, you have to work with 3rd party that booked it. Again, had no idea a 3rd party was even involved. Lastly, two additional charges that were on my credit card that noted Hawks Cay could not be seen on their system under my name, but it was charged to my credit card. They were no help and told me to call my bank. It had Hawks Cay name and phone number listed on the transaction, but again, "THEY COULDN'T HELP ME". Will not return for the monies and time I have lost !!!! read more

Run down and if you have an electric car there is NO OUTLET I REPEAT NOT OUTLET no matter what front desk says waste of money

Customer service was very kind but not as knowledgeable as you would expect. Expensive for what you are getting. The premise is run down, peeling paint doors, room smelled of mold. Not enough staff to help guests and the resort shut down at 7pm-no food or swimming past 7:30. We stayed in the penthouse and were told water bottles were provided "upon request." read more

Cute little resort off the beaten path. They do a "heroes" discount for first responders which is really nice as the nightly rates are quite expensive. The rooms are pretty standard, but you're not going to the keys to stay in your room! I did however make sure to purchase their signature key lime lotion that is supplied in the rooms as it smells amazing. The resort is still about an hour from Key West but it's a perfectly beautiful drive and worth it to not have to deal with all the noise and chaos that you get in Key West. The staff was exceptionally helpful and kind, there was live music around the fire pit at night, multiple pools, and a great outdoor bar. There are a bunch of activities available that we did not partake in, but will make sure to check out next time. There are two casual restaurants within walking distance to the resort and you will certainly see some manatees on your way! read more

This past week when we went and were swimming, a worker tried to take our drink bucket with a full beer in it. Then a little later the same staff member walked right by an empty beer can laying on its side, walked to the table next to our pool chairs, and attempted to take 2 full strawberry daiquiris. When i approached him, he played dumb as if he thought nobody was sitting there (although all of our stuff was there). I decided to watch the staff more and found more occasions where staff were taking peoples full drinks but leaving trash lay. Im assuming they do this so WE would have to go spend more money on new drinks. Sad. read more

We stayed in a villa in Harbor Village We were so far away from the pools and activities at the resort and had to drive to get there and not nearly enough parking. Expecting to be on the water- what a joke. There was a river in back but couldn't see it from the room, had to go through overgrown path to reach it. The wading pool on back patio was filthy and could not sit on patio because of mosquitoes. The villa was outdated. Furniture was miss matched-looks like it came from an old estate sale. Light fixtures full of dead bugs and kitchen cabinets in poor shape. Bathroom sinks were so low, I'm 5'2" and had to bend down so low to wash my face. Would not recommend this place. Our travel agent booked this for our Key West vacation. We are going to tell him not to book anyone else here read more

This is the most amazing family resort probably in the Florida Keys. I would absolutely 100% recommend HK for Family. It was myself and my three children we rented a villa resort. Food is fantastic. The help from anybody on the resort was above and beyond their extremely kind, I absolutely recommend deep-sea fishing. The sandbar snorkeling excursion was my bottom of my favorite also but then just hanging out at the pool and eating and watching the kids have fun. There's no reason to leave the resort recommend looking for vacation. Make sure to fly into Key West and Yhanni is the taxi service. I would recommend if you don't rent your own car do not Uber, I would not recommend flying into Miami and driving down because I can turn into a 5 or 7 drive on that two lane, 35 mile an hour highway. But this place was amazing. I highly recommend any family vacation at Hawks Cay to go here 100%. read more

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Hawks Cay Resort has declined over the years. We stayed here for the better part of a week for a fishing trip. Everything was broken, tired, and sad here. Upon arrival, it was difficult to find anyone to unlock the luggage carts so we could use one. Their valet service is only allowed to roll the carts; we could not use one on our own. This took forever to wait for check-in to get our luggage out of our vehicle and to our room. (And later, upon checkout, we called several times to reserve a luggage cart and valet staff because we were leaving around 5 am. Our requests were never noted, and waiting for someone to once again unlock a cart and bring it to our room significantly delayed our departure.) The resort grounds and hotel rooms were uncleaned and poorly maintained. Cigarette butts were absolutely everywhere. Our toilet paper holder was on the floor in the bathroom after falling off the wall with the previous guest. Pool water water filthy, filmy, and far from clear, even in the adults-only pool. The hot tubs were all drained and empty. Our balcony chairs had holes in the rattan and did not look like they could support any weight. Fishing charters were easy to walk to, and the restaurants on the property and adjacent to the property were decent (but not as nice as I'd expect for this resort price point). In the future, I would stay at a competing resort. read more

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If this property gave half the effort they give on social media to basic customer service and cleanliness... We used 5 years of saved sky miles to book 4 nights here for our honeymoon. It was our 4th time together at a resort in the keys (2x @ Amara Cay and once at Marriott Faro Blanco) I regret not doing more research before booking at hawks cay - but it was the only resort option outside of key west and key largo on delta vacations so we went with it. To say we were underwhelmed would be an understatement. Highly overpriced. Pros: dolphins on site fun to sit and watch, walking distance to angler & ale cute restaurant, the island of duck key is nice to drive around and check out the houses-but outside of the resort, you'll be driving 20 mins to marathon or Islamorada for anything else to do. Cons: rude staff really set the tone (no greetings, no smiles, seemed like we were inconveniencing them to check in, check out, and even just walk through the lobby). Poo or chocolate on the remote had me cringing at wondering what else wasn't cleaned. No towel hooks (what a waste for towel reuse) and whole bathroom floor was covered with water every time we showered. We will not be back. Spend your money (or miles) somewhere better. read more

Hawks Cay Resort - Barf! What else wasn't cleaned!!!! - Resorts Near Me - Duck Key, Florida

As a villa owner since 2008, my message to upcoming guests that are bringing their boat to enjoy their time in paradise is to avoid dock master Chris at all cost. Very unfriendly and lacks good customer service. He will definitely put a damper on your vacation in paradise. Don't you have more important things to do than bother an owner?!? read more

My husband and I stayed here as a conference he was attending was held here. I was annoyed there was no beach or ocean swimming access. Just a lame, man made lagoon and a pool. The little cafe/market had very limited hours (didn't open for coffee til 7am) and closed early in the evening. Also the restaurants at the hotel were just "meh". All the places I ate outside of the resort that had good yelp reviews were amazing! read more

Overall this resort is very nice and great for families, but for the price I was disappointed. We rented a villa and a dirty wash cloth was left in the downstairs Bathroom. The pool was also filthy, the bottom was filled with sand and clearly hadn't been cleaned before we got there. When we went to the resort pool to relax the woman manning the towel station was nasty when I tried to grab a towel for my husband and child. I expected more for the price. read more

Pros: Location: Hawks Cay Resort is situated in a prime location on Duck Key, offering stunning views and easy access to the beautiful waters of the Florida Keys. The setting is perfect for those looking to enjoy water sports, fishing, or simply relaxing by the ocean. Friendly Staff: The staff at Hawks Cay Resort is known for their friendliness and helpfulness. Guests often commend their willingness to go above and beyond to make their stay enjoyable. Pet Friendly: It's a big plus that Hawks Cay Resort is pet-friendly. This makes it a great choice for travelers who don't want to leave their furry friends behind. Cons: Uncomfortable Rooms: Some guests have mentioned that the rooms can be uncomfortable. Issues like old mattresses and outdated furniture can detract from the overall comfort of the stay. Costly Amenities: While the resort offers a range of amenities, they can be quite costly. Some guests feel that the prices for activities, food, and drinks are higher than expected. Aging Property: Hawks Cay Resort is beginning to show its age in some areas. Certain parts of the property could benefit from renovations and updates to maintain a more modern and fresh appearance. Overall, Hawks Cay Resort offers a picturesque location and a friendly atmosphere, but some improvements could be made to enhance the comfort and value of the stay. Write generally positive review for Snapshot Charters out read more

Beautiful, spacious rooms! Loved the large shower, generously sized balcony, ample closet space and plenty of lighting! The decor is perfectly staged throughout the hotel. You won't need to leave the resort much, as there's plenty of places to relax/catch a bite to eat. If not for the high prices of the food options in the market/eateries, I would definitely give a 5/5. Since the marathon area is overall very pricey, some more affordable on-site options would've sealed the deal. Definitely plan on being back though! read more

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We visited over spring break 2022 and I just don't think this place is worth it. The rooms were overpriced (probably our fault since we booked it last minute). The rooms advertised as double queen beds but in reality it felt like full size beds. Here are the pros and cons and I'll let you decide Pro- -Dolphin experience was amazing -Kids splash pad and pool was fun -Little lagoon was cute -Excellent for deep water sports -Excellent mojito at the bar -Great breakfast at sixty one prime Con- -Not really a beach vacation, sand was hard but that is to be expected when you're in the keys - grab and go market place food selection was limited. Not impressed - room was not cleaned well, we found hair in drain when we first arrived -waited a long time when we asked for extra towels for the room. I know they were short staffed so I went and found some in the hallway - no soap for the shower, asked for it multiple times but they did not deliver it -no food at the coral grill even though it was advertised as such read more

Not a great experience - especially for the money! We checked in at 4pm and by the time we got everything up to our room - all of the pools & amenities were closing for the night. Great to pay a resort charge and not even be able to use anything. The pool was so dirty - hair EVERYWHERE & garbage. They offer paddle boards in your resort fee but they can only be used for 30 minutes per day per room, and only in the lagoon (which is small)! No recycling bins anywhere on the property! Customer service was not great! Worst part - don't plan on sleeping through the night! The pipes are so loud! It literally sounded like someone was banging on our door about 8 times between midnight and 6am! We will try another resort on our next trip to the Keys. This was beyond disappointing! read more

Here's the current promotion they're running. Book 4 nights and get the 4th night free with an Amex Card. Sounds great right?! Here's the shadiness of that marketing scheme. Your rate all of a sudden goes from $447 a night to $715 a night! So not only do you not only do you not really get a free night but you also will end up spending $300+ more on your total booking through this phony promotion! Would avoid booking at places that run these shady practices. read more

Not as well maintained as I would have expected. We noticed two obvious and untended plumbing leaks, one running down the hallway wall, and one near the pool area. The room was nice, but I couldn't open the sliding door to the balcony, it was stuck. The room stock wasn't replenished consistently. I had to go ask the front desk for coffee pods, and there was another guest in front of me asking for toilet paper. I'm sorry, but the resorts I've visited in Mexico were more elegant, better maintained and better serviced for half the cost. read more