I had a terrible experience here. I ended up paying for a tire that they never put on my car. I had a nail in my tire that I brought in to be fixed. The nail was in a spot that couldn't be patched so they had to replace the whole tire. THEY NEVER PUT THE TIRE ON MY CAR. Unknowingly, I drove off the lot with the same tire I brought it in with the nail in it!! I left without a new tire. Upon realizing, I went back and asked for a refund FOR THE TIRE I PAID FOR BUT THEY NEVER PUT IT ON MY CAR. I wasn't told "sorry" by any staff. the manager came out and didn't apologize at all and simply handed me the refund receipt. TERRIBLE CUSTOMER SERVICE!!!! Do not bring your car here unless you want to be scammed read more

Hay Tire Pros - Nail still in my tire!!!! THEY CHARGED ME FOR A TIRE THEY NEVER FIXED!!!!! scam - Auto Repair Near Me - Mount Pleasant, South Carolina

On July 2, 2025 I went to pickup my 2012 Nissan Titan and after paying $1699.75 for the work I noticed a soccer ball sized dent on the left front fender. Long story short, Will assured me that they would take care of the damage either through their insurance or out of pocket. He even sent me to Better Collision to get a repair estimate. Since then, over a month ago, they've blocked my phone number and won't return my messages. Despicable treatment to someone who has spent $2300 with them this year and several hundred in years past. Never again! I'll only go to BBB accredited shops from now on. Shame on you Will and Hay Automotive in Mount Pleasant! read more

Hay Tire Pros - Nice dent, thanks Hay and Will! - Auto Repair Near Me - Mount Pleasant, South Carolina

Very fast service great staff and the best price by far. Definitely recommend this location two thumbs up

These guys - great service and the guys were hilarious- I had to stay a while since traveling thru town and had an emergency tire flat. They were great on getting things resolved and giving me confidence to work on my car. I definitely recommend Hay for service for tires . read more

I am beyond furious with Hay Tire Pros and will NEVER return. I made an appointment for my car, and when I called 15 minutes before closing to check on the status, they hadn't even started on it. They suggested I come back the next day. Fine, but then it gets worse--WAY worse. They called me back to tell me the technician had accidentally put my keys in his pocket and drove home with them. She told me that the technician lived far and wouldn't be able to turn around to return my keys. I'm livid at this point. All I wanted was my keys back so I could go to work the next day, especially since my house key was on that ring. Then, 20 minutes later, they call again to say they "found" the key behind a toolbox. Great, but when I said I was 10 minutes away, she couldn't even wait 10 minutes after closing to give me my keys. Instead, she suggested just leaving them on my front left tire. UNBELIEVABLE. The sheer disregard for my time, my car, and my property is appalling. This is absolutely the WORST customer service I have ever dealt with, and I wouldn't trust these clowns with my car ever again. If you value your time, your belongings, and your sanity, DO NOT go to this place. They clearly don't care about their customers and are completely unprofessional. read more

They are so friendly & professional. They have an amazing turnaround time. Their location in Mount Pleasant is very convenient. I wholeheartedly recommend them! read more

Great service and really nice and helpful people! We will make Hay Tire Pros our go to!

Was sent a text about discounts on AC maintenance. Remembered a few years ago when they worked on my engine. I took the car halfway home and noticed the AC wasn't working. I turned around and brought it back to the shop only to be belittled and told I didn't know how to use the AC. A few weeks later my car blew up bc the coolant line was disconnected. They were horrible to work with after and tried to claim they had no documentation of my service. They will overcharge females. Hate this company ugh. read more

It seems like they they're understaffed, but every employee I interacted with was still so kind. The store manager was there at the time, and offered to give several customers rides if they didn't have someone to pick them up. Will return. read more

The service was very good and the staff exceedingly polite. I would not hesitate to recommend them.

Leaving Charleston for a long drive to Texas. Flat tire- they fixed me up! Best part was Jordan! She knows the meaning of customer service! read more

Great shop with very knowledgeable staff. They are not named "tire pros" for nothing. The wait time was longer than expected but then I was there on a Saturday, not surprising, even if I did have an appointment. Highly recommend Hay Tire. read more

In the past I gave a 5 star rating but had work done yesterday and it was the worst experience ever. Made an appointment to get my tires rotated which normally took 20 minutes. Last night I waited for 3 hours for someone to do this simple task. What's bad is I overheard some of the techs saying they didn't want to work on my Jeep. Plus they were standing around in the bays joking around. I mean come on... Well Hay Tire lost my business for sure. read more

Wendell at Mt. Pleasant location was friendly, knowledgeable and got my car turned around quickly! Highly recommend!

Amazing customer service and fast turnaround time. The staff inside were friendly, fun, and enjoyable to do business with. Got a horrible flat tire and they assisted in replacing my tire and making sure my car was good to go. They were quick and made an unfortunate event a fun one! Will def go back!! read more

I pulled into Hay Tire this afternoon as my tire went completely flat. They could not have been more helpful and wonderful! They got my spare on and ordered me a new tire that will be there tomorrow. Everyone was friendly and helpful. read more

Went in with a slow tire leak and was out of there quickly. Plugged the leak and charged a fair price. Appreciated the service.

Fabulous staff! New to the area and I couldn't have found a better place to bring my car! They are friendly, knowledgable, and amazingly helpful! They patiently answer my questions, keep me updated as they work, and helped me get the problem solved-even if that meant assisting me in finding a place that could handle the special need of my car! I would highly recommend this place and I will be back! read more

If you give negative stars I would!! Dropped my daughter's car off at 7:45 this morning for a simple one tire check. I was told that the car would be done "today ASAP". Called ar 1:00 to check the status and was told that we were 4th in line. Called back at 4 and was told that we were 6th in line and it would not be finished today. Never received a courtesy call ir nothin. My daughter went and picked up the car at 4:30 without any work being done to the car. When I called to complain about the situation , I was treated by an arrogant person that answered the phon. Never use Hay again!! read more

I had a recommendation from Exclusively Bimmers, who was working on my car, to check out Hay for tires as they could get me a better deal than he could at his shop. After I picked up my car, Hay was my next call. I told them what I needed and he found exactly what I wanted without breaking the bank... no up-selling, no extra services. It was a Friday afternoon and he told me that if brought it by before closing time, I could have the car back by noon on Saturday. I did just that and he delivered as promised. Four tires, mounting, and alignment out the door for under $500! Disclaimer: don't expect the same results as this is a classic car with 14"wheels, but still a great deal! read more

I'm new to the area so I didn't have a go-to mechanic. I tried one other place prior to Hay Tire and that was a mistake. I didn't like the way that they diagnosed my cars' problem and I felt like I was just a number to them. Shortly, after dealing with them, I hopped on Yelp to find a different mechanic and I stumbled upon Hay Tire. So the next day, I took my car to Hay for the same problem. The problem turned out to be a nightmare due to the way the parts were made and also some unforeseeable corrosion problems. The entire time my car was at Hay, I dealt with Greg and even though my cars' issue was pretty uncommon, he grabbed the bull by the horns and completed the job in a timely manner. This was definitely one of those times where I was losing hope and contemplated getting a new car. But thanks to Greg and his team, my car is running at peak performance and I have absolutely no worries. They also have an excellent warranty on the job they did. To add to that, their hours are better than most other mechanics in the area, they have a large parking lot, and a decent sized waiting room. So with that said, Hay Tire is my new one and only go-to for all my automotive needs. read more

I needed help with a flat tire and the team at Hay Tire was friendly, knowledgeable and prompt. Will def be back when we need new tires.

Completely unprofessional and unable to set honest and accurate expectations that resulted in being stranded and unable to pick up children from camp. It took over 4 hours to get two tires changed and they charged me $50 more per tire then quoted. We ordered tires ahead and when we arrived they said oops we forgot to order. They assured me if I waited they would get the tires and I would be on time to pick up my children however they were 90 minutes past the time I needed to leave leaving me with no car and new to town trying to find someone to pick up my kids. They acted as if it was comical. I will say they did fulfill my request to drive me to a local coffee shop as I would need to wait and they gave me $150 off. A "sorry" was thrown out as I walked out the door. Will never ever use them again and am shocked by their unprofessional behavior, customer care and respect for people in general. read more

My family has been using Hay Tires for car services for years and they have always delivered top-notch customer service and excellent service and repairs. I'm so glad that I can always count on them to help. Today I had a headlight bulb out and they were quick to replace the bulb for me. Everyone who works there is pleasant and polite and works together to help their customers. read more

Simply the best! Will...Bill and Mike are the most professional and helpful people there are! They saved me in a pinch and made me feel like family....Mike is also a long lost customer I found that I used to wait on since I am in food and beverage and is also the bomb diggity as a mechanic! My new go to when I need help and a few good laughs.....experience and honesty is a big thing in my my book read more

This company is outstanding in regard to service, efficiency, quantity of products and product knowledge. Glad I have found a full service tire company in the area. read more

Greg Fischer was so honest and helpful. I was in a pinch and he was fast and help me figure out what was going on with my car. This whole team is fantastic read more

Every time I have needed help, from putting nitrogen in my wife's tires to mounting new trailer tires the folks at Hays tires have been super helpful. I highly recommend. read more

Where do I start with this review first of all they are competitively priced second of all they finished it on time and within the declared estimate I was going to one of the national tire and auto repair chains Down the road and their labor rates were way much higher and their excuse was that their rent is going up Since then I've been bringing my car to hay tire pros and I brought in another car the next day and once again their service was consistently perfect My only regret is that I didn't take my car to them earlier I'm going to spread the word to all of my friends and neighbors read more

I have never once written a Yelp review. But everyone at Hay Tire Pros in Mount Pleasant is SO friendly and helpful. I've been there three times now, and each time I can't believe how helpful and kind they are. They've checked my tire pressure for free multiple times and fixed a spot in my tire when I had a nail go in (fixed in under 5 minutes). I DEFINITELY recommend Hay Tire Pros in Mount Pleasant!!!! read more

I brought my newer (10K miles) model Silverado 2500HD into them with a moderate to fast leak in my driver's side front tire. The truck had a slight (and I mean slight) shimmy at around 80 mph, so I asked them to check the balance on all tires and the alignment. They called me upon completion of the alignment, balance and they rotated the tires as well, but said they could not find the leak. I had a leak so bad that I would have to add air every 45 minutes while driving and since it was late in the day, I said I would pick it up in the AM to ensure there was no leak. I received a call the next morning stating that I had a bad valve stem and that was the source of the leak but it was repaired. Fast forward a couple weeks and when I finally had to drive on the highway, it has a very noticeable shimmy around 60 mph and when slightly correcting course even down to 45 mph. I am scheduled to go to south FL in the AM so I took it by the shop as I am concerned that I may cause further damage with it driving this way. I was told that they did everything right and that even his best guy was on it (remember they could not find the leak on a tire that was low when I took it in). It was then suggested that it may be something else on the truck (the one with only 10k miles and no symptoms prior to them working on it). I was told they could not look at it until next week (it was close to their Saturday closing time) even though they knew I am going on a long trip tomorrow. As a business owner myself, I like to use locally owned businesses because I usually get a little bit extra for the higher prices (and yes they are higher than most of the competition). I have taken 3 cars there in the last few months and recommended them to others as well. I hope the owner reads this and salvages the rest of his/her customer base as I am gone! read more

Honest people and fair prices. If you watch TV you would think there is only one tire dealer in town but Hay Tire is everything they are and more. Service is great and for the most part quick. It is a busy place so be prepared to drop your car off, they do offer a ride service locally. A friend recommended me to Hay tire and I in turn have referred them out to a few friends as well. Last time I bought a tire I didn't even ask the price! I knew they would do the right thing by me. read more

Earlier I posted a low score on Hay's site, due to an issue that was not addressed, as it should have been. A few days ago, David Hay called me and we have since worked the issue out and I will continue to work with Hay and the garage next door they purchased. David and I are natives of this area and the problem had apparently not reached him, but when it did, he called me immediately. We had a great discussion and since we are, as David put it, 'cut from the same cloth', we want to do business. I want him and his employees to support me and I want to do the same for them. Communication is the key. I appreciate David's call and we will continue to have a great relationship. Both our families have been here forever and I love doing business locally. I am certain David agrees. Thank you, David and Hay Tire for straightening things out and I look forward to many years of using Hay as my tire and auto service provider. Merry Christmas and Happy Holidays to all! Terry H. read more

Outstanding service from Brian and Greg. Came in needing to have a tire repaired and two replaced as well as brake pads. They were more than accommodating and had very fair prices. Will recommend to all read more

This place has helped me out in a pinch twice in the past few months. Amazing service! Prices are reasonable, and the work is done in a timely fashion. They even have a tow company they recommend if you need that. Also, the guys that work the front are the nicest! read more

Unbelievable customer service, I called in the morning around 8:30 as I had noticed a nail in my tire the night prior after closing time. Luis answered quickly and with a cheerful tone despite the early hour. I explained my situation and he went through the steps of evaluating my options with me. Within minutes he had determined that a patch wouldn't be sufficient and I needed a new tire, I told him I'd like to match the tire to the other 3 on my vehicle which I figured would prove a bit more difficult as it's not a tire they carry normally. Luis had the tire on a truck from Columbia just shortly after I told him what I wanted. Tire arrived late afternoon and was mounted on the rim shortly after which Luis gave me a call letting me know. I pulled in just short of closing time (5:15ish) and without the blink of an eye Luis was just as cheerful and ready to help as he was that morning. Tire was put back on my vehicle and I drove off within 5 minutes. Save yourselves the trouble of a sub par shop and just come here. They get it done right and in a timely manner with more than fair prices!! Will only be returning here from now on. read more

I have always felt very comfortable bringing my car to these guys. They make me feel like I'm just talking to a neighbor, at home and that I can trust them. Prices felt reasonable although I never had any very serious work done, and they were always smaller jobs, they were reasonable and quick. Thank you. read more

Exceptional service, very fair pricing, and pickup & drop off service! Hay tire has earned my trust and business - they're the first mechanic I've gone to where I feel fully comfortable with the service. read more

Several other local shops would not repair the tire on my Tesla, as the "silent" foam inserts require extra work (cutting and then replacing the foam). Hay did it, did a stellar job and had me back on the road in less than 30 minutes. Highly recommend. read more

Best tire place I've been to in Charleston so far. Fair rates on my tires and gave me a ride home why I waited. Not a typical chain store attitude read more