What a difference 5+ years make. Can't make it a 5 but great 4star review. This time was much different. Luke, the manager, was super patient with me. Pete the mechanic was very helpful with a side issue. And my brakes work great. Long warranty. I'm satisfied. There's so much more about my story but that's just wasting all of your time. I will use them again. The price is good. A little confusing but I paid the extra and feel like it was a good move in my case. read more

Brakes-4-Less - Appointments don't mean much nowadays - Auto Repair Near Me - Charleston, South Carolina

I have been getting cars repaired since the early '80s. Luke was the most honest, most helpful employee I have dealt with since 2001, when I was getting my free oil changes on my 2000 mr2. Luke knew I was on a budget so he put together a few different estimates prioritizing the work necessary. I will refer all my friends and I like the new "car guy" feel to the store with the 911 model car and Ferrari flag!! read more

Brakes-4-Less - View from street - Auto Repair Near Me - Charleston, South Carolina

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These folks have no idea what they are doing . I took my vehicle in to get brake pads and they broke the master cylinder. They won't call back , and they had my vehicle apart most of the day . When then finished I drove away and my brake pedal went to the floor and they wanted another couple of hundred dollars to fix it ! Stay away from this place ! They are liars and crooks ! read more

Called ahead yesterday morning and was told to bring my car in at 4pm EST. Dropped my car off at 3:50pm EST and said that I was going to walk down the street to Barnes and Nobles to get a coffee and take a meeting. I left my cell phone number with the individual at the desk who said that they would call once they had run diagnostics. Once I gave the okay, they said that they would have my car out of the shop no later than 6pm. At 5pm, I still had not received a call so I attempted to contact the store. Nobody answered so I walked back to check on the status. To my surprise, the shop was completely closed up for the day and my car was left on the lift with the tires off. I left my work phone, as well as time sensitive orders for my online business in the car, and have been unable to access either resulting in shipping delays and lost productivity. But wait - there's more. After spending close to $70 in Uber/Lyft getting around last night without a vehicle, I showed up at 9:30am this morning to pick up my car and they are STILL closed. My car is still on the lift, and despite calling a manager 2 hours ago, I have yet to hear back from anyone. At this point, my only option is to call the police to see if they can help me retrieve my vehicle. The level of unprofessionalism is by far the worst that I have seen. Seriously, don't go here...... read more

Made and appointed online, but when I get there they say they are booked. However, they worked me in. They advertise $199 for new brakes, resurfacing rotary and drums and top off brake fluid. They will try to sell you a $500+ package so don't fall for it! Most of the parts they advertise with the advance package already come with your brakes when you buy them from the part store OR you car doesn't use them! There are a couple types of brakes....organic and ceramic. 99% of cars use organic and that's what's in the $199 package. Anyways, they did not resurface my rotors and honestly I was not surprised they would. Most cars rotors can't be turned nowadays because they make them the thinnest as they can to save on weight for gas mileage. So if they or someone tells you they will turn your rotors, they probably lying. They mostly can't nowadays. read more

My brakes were grinding so I scheduled a same day appointment at Brakes 4 Less. They got me in at my requested time and they had the job done in less than two hours. The staff was nice and I felt like they did a good job. read more

Brakes-4-Less - Waiting area - Auto Repair Near Me - Charleston, South Carolina

Fair believe in finding an fixing the problem all my vehicles run great won't go anywhere else. read more

Brakes-4-Less - Auto Repair Near Me - Charleston, South Carolina

Stopped by just to check if brakes were needed, they got me right in, of course I needed them so I had new brakes and rotors put on in 1 hour. Kristin was very helpful!! This is my second visit and will recommend them. Jolene Savannah Hwy, Charleston read more

This is a copy of the email I just sent to the review email of brakes 4 less: I called ahead and got an appointment for noon on Monday September 18th at the brakes 4 less store on 1745 Sam Rittenberg Blvd Charleston, SC 29407. I was told it would take one to two hours for my brakes to be serviced which already seems long but I had an open schedule. I arrived 30 minutes early with the hopes of getting in a little earlier and going on with my day. The store had an open parking lot and only one or two other cars in the bays. I went to lunch after dropping my car off at the store. After a two hour lunch I did not hear anything back from the store. I walked back and arrived at the store at 2:00 pm. The truck had not moved. I sat in the waiting room for two more hours before the truck even got into a bay. At 5:00 pm I was told that they had just got my wheels off. Then i was told that very little was wrong with my brakes and they only needed adjusting and cleaning. At 6:00 pm I was watching through the door window to the shop, I could see the workers sitting around, no one near my truck. Not to mention I could hear them loudly making jokes and laughing through the walls of the waiting room. At 7:00 pm they finally gave me my keys and I was able to leave. Ultimately all that was done to my truck was an adjustment to the springs in the rear drum breaks, cleaning, and resurfacing of the boots. I was originally going to be charged $161 for that service but they took off $100 since I had been waiting for a total of seven and a half hours. This was not sufficient restitution however, the fact that I had to pay them at is downright insulting considering the full day they took from me for such a simple procedure. I will never recommend brakes 4 less to anyone and I plan on posting this email on all relevant review sites. This is the most awful experience I have ever had with a business before much less a brakes shop. read more

Brakes-4-Less on Sam Rittenberg Boulevard in West Ashley is a great place to go for all things brake service and auto care. I really like the location and how easy it is to get in and out with the care that you need. The staff here is very friendly and efficient at getting everything ready. read more

Brakes-4-Less - Brakes-4-Less - Auto Repair Near Me - Charleston, South Carolina

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Do not fall for the "you'll be out in 2 hours scam". I sat there for almost 3 hours and my Jeep never left the parking lot. When I asked how many more hours I'd be sitting there, they decided that would be a good time to go out and look at my Jeep. After looking, they told me that my Jeep wouldn't "fit" on the lift. Which is a lie the Jeep has been on a standard lift before.. the lady told me that the could get me in after a van that had been sitting there the entire time but they were only "half way through" with that. I asked for my keys back and left. Such a waste of time. I think there's a combination of about 3 brain cells running that shop. The lady at the front is beyond useless. read more

Took my car in for brake service because they were making a grinding noise. They called me within 20 minutes to let me know what the issue was (needed new brakes/rotors on front but the back brakes were fine) and I agreed to the work. I got a text about an hour later that my car was ready. Fast service, friendly customer service, responsive and reasonable pricing! read more

Was initially told, when I asked about length of time I would be waiting, that it would be about an hour, so I did not arrange a ride... Four hours later, finally done.. Just feel that a more accurate prediction is possible, and should be shared, whether or not it is requested.. read more

Kristin and crew did a great job, on time and budget. I would recommend to family and friends.

They don't actually open until around 8:30. I've been here several days in a row for appointments at 8am and nobody is in the shop. They did a good job on the car and the staff is nice read more

Don't fall for their "package" deals. The price may lure you in, but you'll pay more in parts and alot more with your time. You'll get a "quote" for a price, but they won't call you if additional parts and labor are needed. You won't find out until you get the bill, and at this point you'll be so infuriated that you'll just want to get out of this hell hole. Horrible management and overworked confused staff trying to fix your car. Sad. Save your money and time....just go to Gerald's...where they RESPECT their customers! read more

I had a wonderful experience here! Tim was very kind, honest, and helpful. I appreciate him taking the time to work with me and my situation. His crew members that I met were also awesome. I will be taking my car here in the future! read more

I will never visit this place again! They are nothing but punch of losers. They lying to you as soon as you arrive. I visit them first time ever to replace the front brake on my suv and they had to convinced me to replace both back and front brakes. The brakes they using are of course after market cheap and dirty brakes. Remember if you mistakenly go there tell them not to use cheap brakes pad which the keep your wheel rim dirty, nasty and dusty all the times. You have to clean ur rim every day. Plus the time you wait there is way more than any other mechanics shop in any other place. I went back today to beg them to change the front brakee pad for me but they where so rude and asked me to pay them again for the service and true brakes pad. read more

I appreciate their thorough evaluation and honesty. The price was less than anyone around, and the service was quick. I believe it is under new management so I highly recommend. read more

Honest feedback about my breaks. Went somewhere previously where they told me i needed new breaks/pads/rotors, and quoted me over 1K. Came here for a second opinion. They told me my rotors were totally fine and just needed new break pads. I walked out paying 350 which is a big difference from the first place. Thanks for the honesty guys! read more

The service at this Sam Rittenberg Blvd location has been excellent. Tim and Rob were probably the most helpful people I have found at any auto repair since I have been in the Charleston area. Very affordable and pleasant atmosphere.. I will definitely use them in the future. read more

I went in thinking there was an issue with my front-end brakes plus it's been at least 40k miles since my brakes were serviced/replaced... Nope. No issue! *70% brake pads actually. The guys working there today were flat out incredible and I had no idea an Inspection was free! *I feel bad/dumb that I wasted their time but I'll definitely call them when I DO need brakes because The customer service was on point. read more

I give this place a 5 Great Customer Service. They are very fast at what they do.I would recommend anyone's to come here.

The staff was extremely friendly and knowledgeable about what I needed...fast and there's a great warranty.....I would highly recommend them... read more

If I could rate 0 stars I would. I had an appointment scheduled at 3:00. They informed that it would take long for them to replace my brake pads. They place my vehicle in the air and took all 4 tires off. almost 3 hrs later they tell me that they do not have brake pads for my vehicle. I was upset that I waited almost 3hrs and still did not get anything done. DO NOT GO THERE. read more

They evaluated my brakes 1 year ago. I was told they were only 30% worn. Last week my check brake light came on. They guys at the shop quickly diagnosed and fixed my issue. It was a leaking master cylinder not worn pads. It's nice having a shop sell you what you need. + these guys really know brakes. I feel they are straight shooters. The shop is clean and they are very courteous. I love that you can make an appointment too. read more

Pulled in at 8 this morning for a brake inspection. My car was up on the rack with very little wait. The mechanics are honest, and did great work. I highly recommend the Brakes 4 less on Sam Rittenberg read more

I only picked 1 star because I had to in order to post this. took 2 hrs longer than we were told and took parts off that they didn't need to and now the vehicle in doing nothing but squealing in the back end that they weren't even supposed to look at. When a professional tells you to initial this page and gives an explanation you would think your taking their professional word, our bad for taking their word and allowing them to get me to sign off on something I didn't verbally request. A little pointer, don't tell someone what a form is for if you're not willing to fully explain it to them, tell them to read and sign. Thank you for your star service. read more

Service was great, fast, and professional. Service prices are a bit pricey. But the staff was very nice and were able to show you everything that your vehicle needed. I highly recommend this place for quick oil changes and brake service. read more

My experience with this installment of Brakes 4 Less happened a few weeks ago, but the events that transpired have been stewing long enough that I'm writing this review in an attempt to see some justice. In reality, I fear I may just be venting. This will be long, but I will try to make it entertaining enough to be read all the way through. I live 200 miles away from this place, but I found myself in town visiting my beautiful girlfriend. I had arrived in Charleston and all I could think of were the various adventures and debaucheries we would be enveloping ourselves in shortly. Oh how naive I was, for as I pulled into the parking lot that would house my car for the next few days, I heard that horrible, horrible grinding noise. "Poop", I uttered to myself, but using the bad word version instead. I began searching for my savior. My hero. I was led to Brakes 4 Less on Sam Rittenberg Blvd. As I entered the quaint establishment, I was greeted by an endearingly awkward, bearded man. He was friendly, despite his apparent lack of social skills. His attempts were enough and I appreciated them. Anyways, My car was taken into the garage area quite quickly, and I was pleased by this. After a moderate wait, I was again blessed by Awko McBeardo's adorable attempts at starting a dialogue with another human being. Fortunately I recognized his verbal flailings as an attempt to speak with me. It was that dreaded time of the visit where he would tell me what my car needed and how much it would cost. Spoiler alert: no $150 brake change for me. No no, I would be given a very generous quote of $500. Thankfully, the honorable judge Beardy von Awkwardson was generous enough to lower my sentence to $400. Turns out my calipers and rotors "needed" to be diddled with. Now, I'm no expert so I guess I can't say for sure whether or not I needed those services. What I can say, is that I googled the signs of those parts needing servicing, and my car displayed none of them. Regardless, I was told they were necessary, and in what I can only assume was an attempt to get more of my money, I was also told my front pads were at "about 20%". At this point, I've forked over my life's savings to Dr. Beardly von Drawkwa. I rendezvoused with my intelligent, charming girlfriend, and we partook of the aforementioned adventures and debaucheries. We leave Charleston together and make the *200 mile* trip back to my home. A few days later, I turn my car on and my dash lights up like the Fourth of July with warning lights pertaining to my brakes. I'm immediately reminded of His Holiness Beardric Aucwerd. I manage to get my car to a shop, which was a miracle, as it turns out that Father Awkly B. Eard's minions forgot to tighten my brake lines down after fondling them. I ended up paying $100 to fix their mistake, which was oh so generously reimbursed to me by Brakes 4 Less. Never mind the other $300 I spent for them to partially disassemble my brake systems. Oh, and my front pads were closer to 70-80% than 20. So yeah... they kinda suck. Oh also the bearded dude "poop" talked the owners of the place the whole time. read more

Well my brakes were horrible! But thanks to the 40k warranty that my brakes were under, I was able to get them replaced by Brakes4Less in two days time. Tim was great at assisting me! And it didn't cost me a cent! Thanks Brakes4Less at getting those brakes fixed asap! read more

My mom and i came to store #309 1745 Sam Rittenberg Blvd. in West Ashley. This visit has been phenomenal! The store manager named Timmy Reeves has been nothing short of amazing to us. We came for brakes and only had enough for what we expected but our car needed more work than we originally thought. Timmy told us he would work with what we had because he wanted us to be safe and not be out there on the highway and something happened. I am more than honored to write an excellent review because he is so generous from his heart and i feel he needs more than just this he needs to be recognized. I wish that there can be more people just like him that would go far and above to help people when help is needed. God bless you and your business always Timmy! read more

Tim and the staff at the Sam Rittenburg location were great. Tim explained in detail what was needed, why it was needed or if it didn't need replacing. He and the staff were extremely friendly and showed me what was needed and then showed me what had been completed after the job was complete. Will definitely recommend Brakes-4-Less to anyone needing brake service. My repairs turned out to be more that I expected, but they were needed. Plus I got a lifetime warranty on parts and labor!! Honesty seemed to be the key in diagnosis and repair. This is my second time using Brakes-4-Less. Got rear calibers repaired and replaced, rear rotors repaired and replaced, brake lines drained and new fluid and got premium brake pads front and rear. All this work for about $500. Not too bad. Would have probably been over $1000 at the dealership. Thanks Tim and all the other staff at this location. read more

Good people, fast service clean please place! Very friendly and a great group of people

My second time for a reason! Quality service & parts= longevity & value.

Honest and friendly guys that make sure you know what needs done. I came in for a second opinion hoping to understand my situation better. I will be returning in the future read more

This brakes 4 less location is the worst! My wife took her car to get her brakes replaced for their low advertised price and instead was told that she needed to deglaze the break shoes and turn the rotors. They charged her over $350 when it would have been cheaper to replace everything, based on their advertised low price. When I went back to talk to the manager she told me that they don't try to sell their customers something they don't need. But they sure don't have a problem charging you twice the price for something other than replacing the break shoes. I tried calling their corporate office to place a complaint and someone takes a message and says someone will call me back, but no one ever does. Very dishonest and the corporate office is not any better. read more

Ready for me when I arrived at time of appointment. Thorough inspection and prompt work following. No pressure for up-sell - just sharing legitimate information to make an informed decision. Will be leaving as a satisfied customer. read more

The Manager Tim greeted me upon arrival as I was totally stressed out about a used car I had just bought and another garage said I needed @$1400 in repairs incl brakes, rotors, CV joints and tie rods. My car sounded like it was falling apart on the drive there and I expected ANYTHING but GOOD NEWS and that's what I got from Tim and his staff. He SHOWED me all my brakes rotors etc were in great shape and the noise I was hearing was a LOOSE WHEEL that was about to fall off from the other garage not fastening it tightly when they "inspected" it. All I needed was 1 tie rod then he spent the rest of the time repairing the damage done to my wheel studs from them being loose from the negligence of the other garage. He would not quit until my car was perfect. Grand Total $200 UNBELIEVABLE!, Men with his integrity are rare these days and would recommend anyone not just go to THIS Brakes4Less for good value but for EXCEPTIONAL PROFESSIONAL SERVICE! read more

Walked in to get my front brakes replaced. Asked how long it would take and they assured me not long at all. I was there for 3 full hours and on numerous occasions looked to see what was going on, only to see my car up in the air, all 4 tires just sitting on the ground, and no one working on it. Upon asking how much longer I was told several times it was almost finished. If you are looking for a quick experience this is not the place to go. The workers have no sense of urgency and seem to be a bit lazy. They tried to sell me extra "hardware" that I did not need and the price was not as advertised. There are many hidden costs that make any fix $30-$50 more than youd expect. I will not be returning ever again and do not recommend this shop to anyone else. Save yourself some time and money and find any shop near by! read more