We recently ordered a front entry door, interior door, and closet doors from Johnston Millwork…read more This is the second time we have used them for our woodworking needs. The quality of the doors is excellent. We had them paint our closet doors and they did an awesome job. Also, their prices on wood window casing and baseboard were very reasonable, providing great value for the quality. The staff there are not only friendly but also highly knowledgeable. Martin and Ray provided excellent service throughout the process. Highly recommended!

Johnston Millwork is your place if you need a new front door for an Eichler house. Eichler is a…read morepopular style home for their minimalism, simple styles. The front door is no exception since its basically a slab of wood with no design, cutouts or windows. I could not find anything at Home Depot, Lowes, Wayfair and many google searches so I reached out to JM to create exactly what we needed. I worked with Alex and confirmed the dimensions and within a few weeks they produced exactly what we wanted. Highly recommended place for carpentry work.

I had a great experience with them, very responsive, and great customer service. Very attentive…read moreand prompt to address and trouble shoot issues that arose and get the job done.

My go to screen shop - always responsive and helpful. I've had several screen doors replaced by…read moreMartin's and I've always been happy with the product and service.

Stay away! Got Anderson patio doors from them, I was…read morewatching my contractor unpacking and installing it. There were scratches everywhere, several stripped screw heads, screws that are not screwed all the way in. Basically as if it was assembled by a new hire and nobody quality checked it. I reached out to Maurie Bennet the owner, he came to my house and basically spent 15min to explain me how my guys scratched it, and was very dismissive about the screws saying it's not a big deal. He never apologized, or showed interest to take accountability and help. His response to my question about Anderson being a high end company and I'd expect a better quality from such an expensive product: "this is not expensive, I have doors that cost 10k". Couple of weeks later, I got a package from Anderson with paint and screws, as if I ordered a DIY kit to fix my brand new 5000$ dollar door.

The outer pane of one of our Milgard dual pane windows had cracked. I didn't want to replace the…read moreentire window because it was just the insulated glass unit that needed replacing. I reached out to Bennett Glass because they came recommended through the Milgard website, and I'm so glad I did. They were able to order the glass, replace the broken glass unit, and do it very affordably within a week's time. They had to order the glass to custom fit our window size, so that's the only reason it stretched out to a week. Really happy with the results, and will definitely call them again and recommend them to others if we have any window or home glass repair needs in the future!

In early December 2022, I called and spoke with a salesperson (Scott) about ordering a custom door…read morefor my home from Rogue Valley. He took my information said he would get back to me with pricing and delivery information. We exchanged a few painfully slow emails in which he requested information about my door... and then in late February 2023 he blew me off and told me to buy the (very expensive) door from another store. I suggest that you look elsewhere if you are in need of windows or doors.

I was completely blown off. I was initially led on to believe they would provide a quote and was…read moreexcited on the project, only to find out after many callbacks that they did not want to "focus" on my project. I am very angry at their level of customer service and find it unacceptable. Do not use Heartwood.

We needed new glass for our two skylights and one panel in a sliding patio door and hired Golden…read moreBay Glass to do this for a number of reasons. We had worked with them in the past and always had a good experience from the beginning to the end. They are real professionals who do their job the way it should be done and on time. Everything is done with perfection and care and cleaned up after. Kevin, Scott and Oscar were just wonderful to work with also. Everything turned out just beautiful! Good Value also. The owner Chuck is a great guy to work with also. You guys are the best. Thanks so much.

I have one small window that needed a repair/replacement for my home in San Francisco. I talked to…read moresome guy named Karl, and initially it seemed like they were offering a good deal at a decent rate, as there was initially an added caveat of metal bar removal (which I ended up doing myself). They had me take pictures, and there was a usual back and forth. Keep in mind that the company is called "GOLDEN BAY GLASS." So I am asking for an updated quote as I removed the bars myself and then mentioned they would need to inspect the window now, which is fine. I send them my address based in San Francisco, and all the sudden: "We do not work in San Francisco." So a company called "GOLDEN BAY GLASS" does not work in San Francisco? ARE YOU BLOODY KIDDING ME? Where is the "Bay" in your name if you do not work in San Francisco?!? SAN FRANCISCO IS THE BAY! It's called the SAN FRANCISCO BAY AREA! If anything, I believe my one small window was just too small of a job, and they didn't see enough profit in time sending someone to fix it. You could have just said so from the start, KARL... You could have asked my location from the very beginning of our first phone conversation as well, KARL, instead of wasting my time making it sound like an easy job of cutting the glass and a basic replacement, KARL... Measure, cut, and caulk in place? What? A 1-hour job then? Thanks for wasting MY WEEK then attempting to get an updated quote. Oh, and I see you're based in Redwood City. I USED TO COMMUTE TO REDWOOD CITY EVERY DAY, KARL! It took me about half an hour and some change each way! But I see that's a bridge too far for you guys. Oh wait, NOT EVEN A BRIDGE TO CROSS IN THIS PART OF THE BAY, KARL! So keep that in mind, folks. If you live in SAN FRANCISCO, do not even try to use GOLDEN "BAY" GLASS BECAUSE THEY DON'T WORK IN THE SAN FRANCISCO BAY AREA! Thanks for nothing, KARL.

I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

Mark was responsive to my requests and addressed all of my questions when planning a replacement of…read morea broken window pane that had been discontinued from production. Once we settled on an optimal replacement option and scheduled the repair, the work was done in a matter of hours. Nice job team!

excellent work quality glass. I will be using them again soon. I was lucky to find them on the…read moreInternet sometimes you Leary of finding a place that hasn't been referred by someone.

Murray Windows and Doors was recommended by an architect friend of ours and we couldn't be happier…read more We purchased new windows and doors for our home project with Keith, who was very knowledgeable and helpful. Communication and coordination is paramount in any construction project and Lisa and Kyle were always there to provide scheduling updates and answering any additional questions we had. Though not every project is "hiccup-free," Preston serviced our project with a discerning eye and wonderful skill. Murray Windows and Doors was a pleasure to have on our construction team. Professionalism is an term that is loosely use............they definitely prove their integrity.

Some back history. In 1988 I did a major remodel to my home in Cupertino and added a family room…read more I ordered Kolbe & Kolbe windows (7) and a patio door. Over 20 years later some of the dual pane window seals failed. So I called Kolbe and Kolbe. They worked with me to get complete replacement sashes. The price was very fair and their local service person (Andy) along with the National Service Manager (Jerry Budnick) got involved and made sure everything went smoothly. Believe me, this level of customer support was appreciated. When the time came to completely replace the 34 year old patio door due to a rotted sill I again chose Kolbe and Kolbe. I called Murray and Larry in sales came out to measure and quote the door. It was expensive but in my mind worth it. It was July 2022 and lead times were long due to Covid related supply chain issues. It took over 6 months to get the door. And was eventually installed by a qualified contractor in June 2023. Everything was fine for awhile. Yet after time it started making a loud noise when it closed. Something just wasn't right. So I called Murray and spoke with Lisa in the Service Department. She scheduled Preston to come take a look. When he arrived, he noticed a trim piece on the staionary panel had come loose. So he disassembled the door and secured the piece. He suggested I paint some primered areas, which I did. It took a little longer to do the job but I was happy to do it. Once the paint was dry he carefully put everything back together, and adjusted the rollers and the lock. Once done the door closed smoothly, effortlessly and quietly. I was thrilled. I know this has been a long review. But here are the key takeaways from my prespective as a long time customer. First, Kolbe & Kolbe makes an outstanding product. Heads and shoulders above what you find in the big box stores. Secondly, they truly stand behind their product, even when it's out of warranty. Lastly, their service is top notch. Preston from Murray was a real skilled craftsman. He made things right and I really appreciated that. So listen, if you are shopping for windows or doors and you want a quality product, backed by attentive service call Murray.