In early December 2022, I called and spoke with a salesperson (Scott) about ordering a custom door for my home from Rogue Valley. He took my information said he would get back to me with pricing and delivery information. We exchanged a few painfully slow emails in which he requested information about my door... and then in late February 2023 he blew me off and told me to buy the (very expensive) door from another store. I suggest that you look elsewhere if you are in need of windows or doors. read more

I was completely blown off. I was initially led on to believe they would provide a quote and was excited on the project, only to find out after many callbacks that they did not want to "focus" on my project. I am very angry at their level of customer service and find it unacceptable. Do not use Heartwood. read more

When I was looking for an EzyJamb distributor, they pointed me to James from Heartwood. In the beginning, James was quick to respond to all my emails and questions and gave me a very reasonable and affordable ballpark quote. He said he would give me a detailed quote that week. As the weeks went on, he didn't follow up. I called back a few times and emailed him multiple times to follow up, but would never get a solid answer. I even wrote him an extremely detailed email listing out all the width, height, depth of my door rough openings along with images of the exact minimalistic flushed door panels I was looking to achieve. When I was able to get him on the phone, he would say he's waiting for his vendors to get back to him, and he's on top of my quote. He would say "for sure" he will get me the quote end of the week with solid confidence. One week goes by, another week goes by, and nothing. I would hear false promises repeatedly and never receive any solid written quotes. I'm not building an intricate handcrafted door over here, I just want a solid flushed door with EzyJamb hardware. After about 2.5 weeks of this back and forth, I became too frustrated as time was getting tight, and I was worried it's going to delay our project. I got my husband involved because he's more experienced at getting quotes from contractors and distributors. It took almost another week before James finally gave us a written quote, which turned out to be DOUBLED the initial price he quoted me over the phone. We had to last minute find another solution that worked for our project and budget. We had wasted SO much time when we could've gone with another distributor or installer. Additional side note, he never followed up with us after sending that high quote either. Summary: Over promised and completely under delivered. Save yourself time and don't ever believe what a sales representative tells you. ALWAYS follow up on everything if you want to get anything done, but honestly, just don't go with this one. read more

I worked with Mike Villareal at Heartwood starting about two years ago. Heartwood was extremely professional and helpful when it came to quoting windows and doors. We purchased my favorite door--CENTOR Door. It's been an amazing accordion door. Freddy installed it and its been working amazingly. Yesterday, I emailed Mike to get the services on built-in screen system (btw, our fault we put magnet on screen to avoid people walking through it--bad idea, magnet got caught in roller system--don't use magnets). I got an email the very next morning and had the screen fixed all in less than 12 business hours from the time I called them. Freddy and Luis came back fixed and made sure whole system was working as if newly installed. They tell you at time of purchase that their customer service will beat all others--they are NOT lying. BUY your windows and doors from them!!! read more

With getting my house ready to sell, it was terrific to have such excellent service. David O, Operations Manager, was super helpful helping me get a replacement door and new window screens. Freddy P. did a great job installing, and even oiled some windows and doors while he was at our house. Their facility has the sweetest dog to boot. I sure appreciated Heartwoods friendly professionalism. read more

Just a quick update. One year out, living in the home. What continues to stand out is the exceptional post-sales service. I'll call out David by name, who is tremendously respectful/conscientious, and like everyone I've met at Heartwood knowledgeable in the product. He's been to our home a couple times to fix things that the painters messed up (placement on screen tracks, etc.) and each time has impressed me with his level customer service. How many teams can you say are so respectful they are actually a pleasure to have in your home? I think you'll be really happy if you buy Loewen windows from these guys - they really care, and it shows. read more

We are in the process of restoring an old house we wanted to match the windows with the style of our house. We had such a hard time to get some of these sales people to give us a estimate we were so surprise that so many of them would not return our calls or try to give us an estimate. We have never heard of loewen windows until we saw it in a house that our contractor showed us we were amazed by the quality of the windows and doors. Heartwood caries these windows and doors. We met with mike at heartwood he is prompt, professional and helpful. He made some changes to the door sizes that made more sense and he found some mistakes in the window sizes. We are done with our project and these windows and doors are spectacular they are beautiful and they function well all of my friends are amazed how they match the Spanish architecture of the house. If I could give ten star I would and thank you mike you were right on all the changes this wouldn't have been possible without you and thanks for the stain sample it looks beautiful read more

The windows and doors are absolutely gorgeous! These window and doors stand above the rest of the products that I have seen and make a huge impact on how a home looks. I would highly recommend the friendly and knowledgeable staff to anyone. read more

I cant say enough about the folks at Heartwood and their expertise in the window and door business. Tom, Mike and Mark are all industry experts and give excellent consultation, design ideas and overall project management from start to completion. These guys are the real deal and have assisted me with my many renovations over the years with both Loewen and Windsor window and door products. They are knowledgeable about their products and follow up service is excellent when needed. I too also call out David for his fantastic customer service and follow through when service issues arise. If you need quality windows and doors you cant go wrong with these guys!! read more

We had some issues with some windows and doors that lost their seal. Heartwood had not installed the original windows but was able to work with the window/door company and get the necessary replacements. This process took over a year since the window company was very difficult to work with and gave Heartwood a hard time. Since this window manufacturer was outside the state and would constantly ignore request or honor warranties it made it difficult for Heartwood to get an order delivered. Heartwood, and specifically David, never gave up and continued to work with us to get us what we needed. David was amazing. This young man has strong work ethics and is very respectful and conscientious. David always answered emails and moved our case up to his supervisors when he was unable to take of something. We are so grateful that there are still business around where they truly take care of their customers and they worry about their reputation. We will use Heartwood again if we need to and ask David to run our order. Thanks David. read more