I am consistently impressed with the knowledge and kindness of the people that work here. I have…read morecalled several times with questions about auto title and registration processes, and they took the time to answer them even when it sounded very busy in their shop. In person, they are equally knowledgeable and efficient, and I am so happy to go there for car license, title and related business.

So kind, super helpful, and we got everything we needed done. The woman who helped us took extra…read moretime to verify our car type, which was incorrect on the documents from the car seller.

Super helpful and knowledgeable staff- thank you! In and out…read moreand was painless! Much appreciated

Go to Woodland DMV instead don't waste your time in Ridgefield…read more I had an old trailer I was gifting to a friend. It said gift on the bill of sale when we went to transfer the registration. The sneaky unlawful clerk asked me what I would value the trailer at. I should've said zero dollars as I said 1000 so she taxed my friend on $1000 which is against the law. I don't know who to contact supervisor wise to complain. I didn't realize this till I got home.

I seldom go into Auto Licensing except to renew my tabs. And I've been going to this particular…read morelocation since they opened. Always greeted with a smile and very friendly attitude. Today's experience was exceptional. Because I walk with a cane and have trouble with my spine putting tabs on my car can be a pain. However, the gentleman kindly came out without my asking and put the tabs on my car after taking the old tabs off. Such kindness is something we just don't find anymore.

Very professional and quick to answer my emails. I am a dealer requesting title & licensing…read morevalues. They always work with me and my custsomers.

Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Absolutely the worst Customer Service ever! these two ladies this morning were like grumpy bears…read morethat were sitting behind their computers when I got there and no customers at that. I immediately walked up and said good morning to both of them and I did not even get an acknowledgment of my greeting which I thought was very odd. One lady then said "can I help you"? she asked two questions I answered both of them and handed her the money that i owed. She handed me my registration and my new tab. I then stood up to leave, I turned around and even said that they were very unwelcoming and when a customer greets you the least you can do is reply back versus flat out ignore, and told them both they really should at-least greet customers when they arrive and if they can't do that at-least reply if the customer greets them, the one lady literally looked up at me shrugged her shoulder, opened her eyes big and said "sorry" in a very "unsorry tone"the other lady looked over at her and again silence from both. I told them I would never be back as their fortunately are other locations that I can take my business too and will definitely be writing a review, and oh, no response from either of them. So as I was leaving the guy at the front of the store (this licensing place is in the back of an ace hardware store) wished me a nice day. Here I am in his store not giving them any business and he wishes me a good day but the folks I did give my business too couldn't even respond to my warm greeting I gave upon my arrival. Coincidentally as I was walking to my car a lady that parked next to me was walking into the store next door that I met a few years ago and we chatted for a few minutes and I told her the story and she said that she herself had an unpleasant experience there before and takes her business to Hazel Dell. She then said her daughter in law won't go there either.

Came here to finally transfer my license to the state of Washington from Maryland…read more Sad day. The older gentleman right up front was so nice to everyone that walked in and was very efficient at pointing them in the right direction. I had about a 10 minute wait for my number to be called, so I had no choice but to listen to him since I was sitting right by his desk. Not once did he ever falter even a little bit when giving answers to questions he was asked. When my number was finally called, a younger gentleman handled the transfer of my license. He was extremely nice and appropriately chatty during pauses between taking and entering my information into the system. My past experience with licensing is that it is usually a process that takes a few hours of dealing with people that hate their jobs. This maybe took about 45 minutes max and the staff here that I encountered was very pleasant. I thought it was a little weird that you handle all of the paperwork/payment at one station, then go to another station to have your photo taken, and then get a temporary (paper) driver's license, only to wait for your official driver's license to be mailed within the next 30 days. I have always gotten the official one the same day, but I suppose this is how they can get people in and out of there in a reasonable amount of time. So I'll take it.

LOCAL and well run office... WIN WIN. Professional and Friendly, 11 years ago, moved from CA. A…read moreWHOLE DIFFERENT EXPERIENCE. Thanks to the staf!

The ladies running the day to day customer services at the counter in Castle Rock are out of this…read moreworld. Comparing them to the average state licensing agencies of this or any other state makes them out of this world, regardless of the fact that a couple of the people working at the Longview state branch are pretty nice and almost as efficient.. long lines are not entirely the fault of the Longview people. But, no or very short line every time I've been in the Castle Rock office is certainly to be laid at the feet of Tammy and others at the Castle Rock Auto Licensing office. Nicest ladies ever. Anyone reporting problems at this Castle Rock facility brought the problems in with them. And stating that Tammy was actually yelling is laughable. That's a hard sell in my opinion.

This DMV was very nice. Clean inside. Hardly any people. The staff was helpful and professional.read more

The system is indeed broken. Their automatic phone menu doesn't work at all. You can't put in any…read moreinfo and it just sticks you in a loop. Don't even bother calling.

I've had a wide range of experiences at various DMVs but I came here recently to renew my licence…read moreafter moving out of state briefly. I was stressed about not having all the right documentation, etc. but everything went super smooth and it was relatively fast (note: I did schedule in advance online). The employee that helped me was Grace and she was phenomenal - super helpful and kind and addressed all my worries with top tier customer service.

Showed up at 8:20. Got my apt set for 10am. I was able to go do errands and come back…read more This new system is a lifesaver. No more waiting with others and it's super efficient