Visited this Washington Department of Licensing location to register a new vehicle we recently…read morepurchased. We made the mistake of choosing to let an Oregon car dealership process our WA state licensing paperwork thinking it would be easier. We quickly learned our lesson and will opt to take care of it ourselves next time. A check was overnighted to us from the OR dealership, made out to WA DOL with instructions to bring it to a specific licensing location near our home. As we all know, any kind of DMV office is no picnic. We arrived at this licensing office, took a number, and waited an hour before being called. The lady that helped us was super nice and friendly. I wish I would have gotten her name. Anyhow, after entering all the pertinent information into her computer, she realized the dealership had made the check out for the incorrect amount. It was about $300 too much. Ugh, we had to contacts the dealership and have another check overnighted to us. Very frustrating, especially with all the helpful calculation tools available at the WA DOL website. The lady gave us a printout of the exact amount required to register our vehicle and get license plates. She was so apologetic and helpful, even though it was totally not her fault. Once we contacted the dealership and received the new check, we returned to the same licensing office. We were fortunate enough to get the same helpful lady, which made the process quick and painless. She remembered us too, which was nice. My only gripe about this location is how long it takes to be taken care of. It seemed like the closer it got to closing, the more we noticed employees emerging from the back room to help out. Not sure why they couldn't have come out sooner, but waiting an hour seems beyond reasonable. Both times we came here our number was about 15-20 numbers behind the one currently called. We also spent over an hour here during each visit. Overall, the employees here are very knowledgeable. If you're not in a hurry, I would highly recommend this licensing office.

Orchard Auto License absolutely lived up to the great reviews…read more When I walked in, the line looked long, so I fully expected a wait and was prepared for it. To my surprise, I was helped within five to ten minutes, which was impressive given how full the lobby was and that only a few staff members were assisting customers. The person who helped me was friendly, personable, and explained everything clearly. We even had a brief, pleasant chat about their dog, which made the whole experience unexpectedly enjoyable. That is not something I ever expect from a licensing office. I was there to get my Washington state registration, and the process was fast, smooth, and stress-free. Super efficient, super friendly, and genuinely a great experience. I would absolutely go back for any services they offer and highly recommend them.

Rude. Unhelpful. Computers are ALWAYS down. Yelp wants more so...always a long line. Think it…read morebothers them? No, and they'll share that with you. All around poor substitute for a business. Washington State should pull their affiliation with them.

The couple times we've come here we've always been served by the same person and we've always had…read moreexcellent customer service and everything we've come for has always been taken care of right away while we were there.

Pretty nice place. The lady's treat u well and help out a lot . Not acting like snobs. So I would…read morerecommend anyone to use this place !

They only take cash and check. Ok. They have an ATM - with a fee of course. Then the ATM has an…read moreerror in the middle of my transaction and I don't get what I need to pay my registration. To get the rest I would have to do another transaction with another ATM fee. No. Join the 21st century and take cards. The state should require you to take debit cards when you get this kidding business. This is not 1985. Join the real world. I went elsewhere.

We receive excellent assistance with a daunting, complicated task ... or so it seemed. They made it…read moreeasy, explaining the various steps needed to get our licenses moved from California to Washington for two people and two vehicles, including the prior step of dealing with the driver's licenses at the state agency. We were also in a hurry due to a road trip just after the pending expiration of our California plates. It was all explained and facilitated quickly and well - I can't imagine how they could have done it better. So thankful for the smooth, friendly process and, of course, that it is all done! Woohoo!

I have used them a couple of times now to assist with some troublesome vehicle licensing. They…read morehave been nothing but polite and extremely helpful. I looked at a couple of the poor reviews, and in at least two cases, it's obvious they were reviewing a different business. This place has got my business moving forward. Don't confuse it with the DOL next door (as one reviewer clearly did).

I was in and out today (12/23/25), getting my vehicle's tabs renewed. Took less than 5 minutes,…read moreactually. There were several people sitting down and waiting inside already, but none of them were there for a renewal. It was probably the quickest process at the Licensing Agency that I have ever experienced! Great customer service was provided by the teller at the window and helped me with what I needed in a timely fashion.

I've been here 3 times to get new plates and tabs... There are 5 windows and well,,,, not a fast…read moreprocess! Some were counting money 3:00PM, Others were doing computer stuff, while those of us in line were feeling invisible! No I didn't get my plates and tabs, they closed with 4 of us still in line! Will search out a different location to achieve my goal plates and tabs! Go somewhere else, this is not the place to go in my experience. Poor Quality from my perspective and customer experience, poor!

So, I went to this agency because my license was expiring and it was the closest place I could find…read morebefore my birthday. I showed up to my appointment with my passport, my license, and my vehicle registration. The board showed a long wait, even for appointment times, but it turned out not to actually take that long and I was in only a couple of minutes after my appointment time. I strode confidently up to the numbered counter when my name was called, and was greeted with a smile by a friendly person at the counter. I told her I was there for my 'enhanced license'. I handed her my passport and my old license. She says "... and proof of address?" so I hand her my registration. She takes a look at it and says "... and where's your address on this?" My face turned pale. I had habitually removed the address portion because I had vehicle prowls before and didn't want someone who prowled my vehicle in public to go to my house. I said, "I'm so sorry... I can come b..." but before I could finish that thought, she goes "Well, let's see if we can find it online." She spent the next 20 minutes hunting public records. We went back and forth with friendly banter, she talked to her coworker, and eventually found some esoteric document related to my home, and printed it out, and said something like "welp, it'll either work, or it won't." She was nice to me the whole time. It was completely my fault. She could have told me to pound sand and come back better prepared. She did not. She gave me some light ribbing but I never once felt unwelcome, and in truth I felt like I had just accidentally picked up a winning lottery ticket. My winnings? Faith in humanity, restored. I never found out her name. But she did tell me her birthday was close to mine. In the spirit of the day, I'd like to think her name was Julie. Happy Birthday, Julie. Or whoever you are.

I had to pay a visit to the licensing service to obtain the enhanced ID (aka Real ID) for domestic…read moretraveling. I strongly recommend everyone to make an appointment way ahead of time because it will save you so much time! My appointment was at 3:30pm. Arrived at 3:15pm for a ticket. What I noticed was that, people who came after me but had an appointment prior mine still get the priority. My number was called at 3:28pm and got my visit wrapped by 3:35pm. A week prior, I tried to walk in hoping to get an appointment. But the staff told me it will take me at least an hour to 1.5 hours wait. So I ended up leaving and stuck with my originally scheduled appointment.

Wow! How does this place stay open? First off there was plenty of parking. Then I had to wait…read morefive whole minutes in line. When it was my turn, the staff member greeted me with a smile. I was out of the place in less than 15 minutes! What wrong with this place and its good service? Why can't they be like a real DMV like the ones in California. Where the lines can go around the block and it can take hours?

It doesn't matter when we go to get Tabs or ? they always help and have never been rude'' the…read morelines get longer and longer' but then again..

I should have checked my previous review! Needed to do some renewals. Seriously when needing…read moreto pay $100's for license tabs, who carries that much cash. This is a cashless society. They really need to start taking cards. Places that do have a card fee, which is fine.

No one likes going to departments of licensing because it's never a great experience but I came…read moreinto Hawks Prairie Licensing today to register 2 vehicles and it was the quickest and easiest visit I've had to a DOL. Took less than 10 minutes and they were incredibly nice. Pretty rare to find a DOL that deserved 5 stars. Thank you!