Recently sold my car to a family member and had to buy back said car to keep peace and received it back with a busted AC and it was given back with a very squeaky left turn. Took it in to HB & AC Auto and they fixed everything for me! They are all such personable and genuine people. Alba was beyond intentional and assertive. I called in the morning and was able to bring it in and pick it up the same day with a working AC blowing cold air and no more squeaky left turns. The man who worked on my car even showed and explained to me what was wrong with my AC. I'm just super thankful that there's decent help out here. Thank y'all so much! read more

Wow, first thank you Yelp for being a site where you can turn to for referrals. Now let me tell you my AC stopped working in my 2017 Escalade. After reviewing a few companies on Yelp, I felt the need to call. Francisco answered the phone and listened to what I was experiencing with the AC. I booked an appointment for the next morning. The shop was busy and I waited my turn in line. A few of the customers that I saw coming in had been in before for other reasons and obviously had a positive experience because they felt like they knew Alba and Francisco really well and trusted the team. Within a few minutes, my car was being looked at. I took a walk around the park, which is very close by and came back in 30 minutes and they assessed that I need a new compressor. Luckily, before I got back, Alba had already ordered it, and it was on its way taking about 30 minutes to get there. A price was quoted, and it was fair and reasonable. Because it was gonna take a few hours, my wife picked me up and we ran some errands. I received a call and it was from Alba around noon. He said they installed the new one and took it for a test drive. It worked good for a few minutes then stopped. He assess the problems already ordered a new one and said he'll have it done before the end of the day. I received a call around three saying the car will be done by four so at 3:30 I headed to the shop. The car was waiting for me out front. Alba took the time to explain what it happened. He also went above and changed many of the fittings as he seen problems with them before. He even changed one of the belts that control the compressor at no charge. Alba and his team are truly a rare find. Noticing all the workers were always engaged and working. They really have a good team. Well, in the lobby, there was a sign on the wall I read I wish I took a picture of it, but I didn't. It spoke to listen to the customer write down the problem. Assess the situation and determine the solution and communication with the customer. You can tell that this establishment embodies that culture. They do more than just AC as I heard other people were in there for brakes and other things. I definitely will recommend this company to my friends and family. This is an honest Repair shop that goes above and beyond. And towards the end, I realized they were AAA approved. read more

I have been a loyal customer of HB Auto & AC for several years. They have serviced my 2014 Mercedes CLS 550 multiple times, and I previously trusted them with an A/C repair that cost me approximately $1,800. Because of those experiences, I had no hesitation calling them to schedule a transmission fluid service. Over the phone, I was quoted $350 for the transmission fluid change. After I dropped off my vehicle, I received a call from an employee named Alba informing me that the price had increased to $756. When I politely asked why the quote had nearly doubled, instead of receiving an explanation, the conversation became hostile. I told him that the new price was not what I had been quoted over the phone and that I felt I had been misled. He responded by saying, "There's no crime in lying. Where's the law about lying?" He then told me to "pick up your car and get the f*** out of here." When I told him that his language and behavior were rude and unprofessional, he replied that I was displaying "typical California shit" and again told me to "get the F out of here." What disappointed me most is that I wasn't upset simply because the price changed. I understand that estimates sometimes change if additional work is required. I was upset because of the way I was treated after asking a reasonable question about the difference between the original quote and the revised price. Before posting this review, I called the shop hoping to speak directly with the owner to resolve the matter privately. I asked for the owner's name or a way to contact him, but I was told that information was not available to me. After years of being a loyal customer I have been a loyal customer of HB Auto & AC for several years. They have serviced my 2014 Mercedes CLS 550 multiple times, and I previously trusted them with an A/C repair that cost me approximately $1,800. Because of those experiences, I had no hesitation calling them to schedule a transmission fluid service. Over the phone, I was quoted $350 for the transmission fluid change. After I dropped off my vehicle, I received a call from an employee named Alba informing me that the price had increased to $756. When I politely asked why the quote had nearly doubled, instead of receiving an explanation, the conversation became hostile. I told him that the new price was not what I had been quoted over the phone and that I felt I had been misled. He responded by saying, "There's no crime in lying. Where's the law about lying?" He then told me to "pick up your car and get the f*** out of here." When I told him that his language and behavior were rude and unprofessional, he replied that I was displaying "typical California shit" and again told me to "get the F out of here." What disappointed me most is that I wasn't upset simply because the price changed. I understand that estimates sometimes change if additional work is required. I was upset because of the way I was treated after asking a reasonable question about the difference between the original quote and the revised price. Before posting this review, I called the shop hoping to speak directly with the owner to resolve the matter privately. I asked for the owner's name or a way to contact him, but I was told that information was not available to me. After years of being a loyal customer and spending thousands of dollars at this business, I never expected to be treated with such disrespect. I believe customers deserve honest communication, professionalism, and courtesy, especially when there is a question about pricing. Unfortunately, this experience has caused me to lose confidence in a shop I once trusted.and spending thousands of dollars at this business, I never expected to be treated with such disrespect. I believe customers deserve honest communication, professionalism, and courtesy, especially when there is a question about pricing. Unfortunately, this experience has caused me to lose confidence in a shop I once trusted. read more

Really happy with the work done by HB Auto & AC. Needed new brakes on my Subaru Outback. Called for an estimate, pricing was fair and everything was explained. Brought my car in for an appointment and they were able to add on an oil change and take care of everything in just a few hours. Would highly recommend this shop for anyone needing work on their car, I'll be bringing all our cars in here whenever they need some work. read more

HB Auto & AC - Car was all done and waiting for me when I arrived! - Auto Repair Near Me - Huntington Beach, California

Dropped off my Nissan and Toyota. They recommend things I needed and recommended wait on other items. Exactly how I want to be treated Great shop. Honest. Fast What else can be said for an auto mechanic read more

Good Honest Auto Repair They take good care of my vehicles Prices are fair and the front desk runs like a Swiss watch 72 yr old Rick C read more

I walked in with an A/C issue, and Mr. Alba and Francisco fixed the problem. They provided outstanding customer service, resolved my issue, and I highly recommend them. read more

I have gotten service at this location several times now. My Subaru Forester need the brake pads (as well as the struts) replaced due to wear/corrosion and when there was some squeaking happening after that was done, they took my car in for go-back appointments to rectify this issue. Alba is absolutely fantastic with customer service and his candor goes a long way. I just know the high stress situations involving deadlines and talking to customers who's livelihoods (and a lot of the times is their only form of transportation) are wrapped up in the services he needs to explain cannot be easy to deal with, yet he does so anyways with poise and grace. I appreciate the swiftness of service from the mechanics as well as the honest feedback. The prices are fair and the customer service is splendid. Thank you HB Auto & AC for helping me fix my car up! read more

I have been taking my car here for over 7 years now. The team at Ac and Auto repair is always polite, professional and gets my car fixed in a timely manner. read more

Had some issues with my AC on my Land Rover. I would highly recommend HB auto and AC to all my friends. They took their time and found the problem and kept the car until it was completely fixed.. great staff, service and price. read more

Honest & fair! Most places I've taken my car to assume that I don't know much about cars because I'm a woman. My dad tough me a lot growing up so I already kinda knew what my car needed when I took it in. Alba and his team were spot on! They didn't try to upsell me on anything. They just told me what needed to be done and left it up to me. They worked fast and went above and beyond. They were even were able to work with my extended warranty company which SAVED MY LIFE in repair costs! Definitely bringing my car back the next time it needs to be serviced. Highly recommended! read more

Alba and others from HB Auto & AC were fantastic when servicing my car. After getting nearly scammed by the Honda dealership, they were straight to the point with what needed to be fixed on my Civic. Their prices are significantly more fair than what you'd get elsewhere, and the quality of their work is top-notch. They were very quick with their work (An AC evaporator being replaced in a day is insane, if you know, you know), and use basically OEM parts. I trust, and highly recommend HB Auto & AC. read more

I went without AC in my vehicle for about 2 years due to not wanting to bite the bullet on the cost, however I reached out to HB Auto & AC and read other reviews about their honest pricing and great customer service and also received the same friendly interactions and honest pricing that everyone else had mentioned. Alba was very helpful and his team were very quick and professional! I spoke to other customers while waiting and they had also mentioned how they have been coming to this place for many years and have received the same consistent wonderful interactions. I highly recommend checking this place out! read more

Fixed my AC issue for less than what the dealer was asking me to pay and showed me why the dealer's diagnosis was bs. AC works perfectly now. Thank you! read more

They're great! I brought my car there for a big job and it's driving lovely ever since. They're affordable, reasonable and most importantly honest. No surprises. Highly recommend! read more

Just a follow up. Unfortunately a couple of weeks later after getting my car serviced. The engine light came right back on not to worry I was on my way coming back from Riverside on the way back. I was advised to bring the car by. I'm at a convenient time which I did unfortunately they had to keep the truck. It was something to do with a faulty. I'm oil pump on the car thank the Lord for warranties on the part. Advised it was something that was going on with a particular part, not to worry, received a loaner car went to work next day picked up my truck no fees were needed again Thank You Alba and team. read more

HB Auto & AC - Auto Repair Near Me - Huntington Beach, California

These guys are great. I will take both of my cars there from now on. Price competitive, top notch mechanics, very quick. Alba communicates well and I never had to ask him any questions because he asked me all the right questions up front. He doesn't try to sell you anything you did not request. He will let you know what his mechanics find during their initial inspection but does not pressure you. He will let you know if something needs repairs now or can wait. read more

I am beyond happy I found these guys!!! They have gone above and beyond making sure my car has been taken care of and even went as far as to lend me a car while mine was in the shop. They have worked with me beyond expectation and I highly recommend anyone with any car issues to bring your vehicle to them! Alba has been so communicative even after hours, I couldn't be happier I finally found a reliable, honest, fast mechanic to help me out! :) read more

I am absolutely blown away by the service at HB Auto & AC. I brought in my 2015 Hyundai Sonata because the AC was blowing warm air. I had a diagnostic done elsewhere previously, but I completely forgot to mention it to them. Within a few hours, they called me. Not only had they found the issue, but they had pinpointed the exact problem I had suspected. Here's where it gets incredible. I explained that I didn't have the funds for the repair at that moment. Alba told me that as long as I could pay by the end of the week, he would go ahead and do the repairs so I could have my car back, and that a loaner car would be provided. I was completely floored by this exceptional customer service. It's rare to find a business that trusts its customers like that. Not only did they fix the AC issue, but they went above and beyond. They performed a few other services for me that I wasn't even aware were needed. What I expected to pay just to have one issue fixed, I ended up paying for multiple issues that were addressed, and my AC is blowing nice and cold and the car is running great now. The honesty, integrity, and quality of work at HB Auto & AC are second to none. I can't recommend them enough! read more

I was in desperate need of a repairing my tire that had a small leak from a nail. America's Tire refused to fix it, yet Costco said that I still had 5,000 miles left on the tire. HB Auto fixed the tire quickly and effortlessly. Moving forward, I will use HB Auto to fix my cars, Costco for tires, and I will never go back to America's Tire again; their entire incentive is to make money off you even if they are cheating you on the amount of life that's left on your tires. read more

Received so many high quotes to get my car serviced. (Brakes and oil change needed). I was able to bring in my car today in the late morning and get everything done by 4. Time efficient, honest and very fair pricing. Shoutout to Alba! I'll be back, thank you! read more

If you are into reading reviews, you will notice that every bad experience someone has had with this shop was with Dallas, who is a piece of work. My encounter with Dallas began with him boasting about how he is an engineer, a certified mechanic, and how he's the only game in town when it comes to servicing Tesla's. He went on to saying how Tesla would only sell parts to certain shops, and he's the only game in town, etc... I'm sure you get the gist of the usual sales talk. I own a 2016 Tesla Model S and my AC stopped working. Instead of taking it to Tesla, I decided to give these guys a try based on my initial conversation with him and the fact that he quoted me half the price that Tesla originally quoted. Being that the savings was equivalent to 2 months of disposable income for me, I went ahead with the service. Boy was I in for a surprise. Initially Dallas had told me something was wrong with it. Then when I called back, something else was wrong with it. Not having the proper diagnostic tools or knowledge about Teslas, it seemed like he was figuring out things as he went along. Initially he told me he'd need X day, to finish the car. Then something else went wrong and he needed to order parts, but he claims that Tesla only ships parts, they don't have tracking as to when the parts will arrive, so we're clueless when it will come, if it in fact will come at all. Can you believe that? At one point he even asked for my tesla username and password and responded to inquiries in a shady suspicious way. It almost seems like every time he called, something else was wrong with the car. It got to the point where he called to report a broken body parts that he didn't see was broken originally. He assured me with "don't worry about it, I'll just charge you for the parts, not the labor." Clearly we know who broke them. Being concerned, I visited the shop unannounced to find someone else working on the car, the car's trunk and interior completely apart, everything was everywhere as if someone was having an experiment with my car. After weeks of not having the car, I asked to get the car back to take it to Tesla and the heat began. He started talking about how I neglected to service the car which caused all the issues he ran into and that he's never worked with a customer so impatient etc... LOL super comical now that I'm thinking about it. I said whatever man, just give me the car back. Well guess what?? I wasn't going to get my car back without paying their bill, which was 50% more than his original quote due to unforeseen items. I asked him "well, is the car fixed?" Then after a few exchanges of words, he shoved me outside his shop and locked the door on me with my car inside the closed gate. I was actually dumbfounded by the level of stupidity and recklessness this man possessed in treating a customer. I ended up calling HBPD to assist with retrieving the car. I explained I'm happy to pay for the service if I could just get into my vehicle to test if the services rendered cured my issues. They wouldn't let me come near the car. Here they were, forcefully impounding my car until I paid them their bill. After a ton of back and forth, while HBPD wasn't able to make them release the car, they agreed to lower the bill to a more tolerable amount which I ended up paying because I needed to get on with my life and needed my car to go to job sites for work. When I got into the car to drive off, my key didn't work. The very key that I used to drive the car there was now un-paired from the car because they had to do a hard reset, but was not able to pair it back as they lacked the tool to do so (as explained by a Tesla tech later on.) This was only the beginning of the night mare which ensued but I'm sure you're tired of reading a single review by now. Let's just say they trashed my car, I'm missing parts in my front bumper, they ruined my heating/cooling control module so I no longer can charge at a supercharger (previous to visiting them, I was able to charge at a supercharger fine). This forced me to only be able to charge at home which limited my daily range, and since I drive from jobsites to jobsites, this hindered my work terribly. To date, about 2-3 months from my visit, I am still without AC because while my wiring loom was fine when I brought the car to HB Auto, when Tesla diagnosed it the day I got the car back from HB Auto, the wire loom was burned and of course, it is back-ordered from Tesla. HB Auto never diagnosed a burned wire loom or mention of anything close to that in any of the multiple interactions with them. So I know this happened while in HB Auto's possession. I drove straight from HB Auto to Tesla the minute I got my car back from them. Sadly I wish I can say this is the end, but I'm still waiting for a new wire loom from Tesla. If you found this review helpful, please click a reaction below so it can stay at the top to help warn other Tesla owners. read more

HB Auto & AC - They claimed my key was malfunctioning when it was the key I used to drive to their shop and the same one they used to move the car around - Auto Repair Near Me - Huntington Beach, California

Hey I always try to support mom and pop shops, and let me tell you. This is the one to be at. I was greeted by Alba, and let me tell you, Alba is your guy. Came in with a 2016 Honda civic, infamous for a/c leaks and a/c problems. He told me he would do what he could, and he did all he could! Fixed my a/c it's as cold as ever. Thanks again Alba, enjoyed your company, and happy you were able to fix my car. read more

I brought a 2014 Toyota Tacoma in for a pre-purchase inspection that I was considering buying from a nearby dealer in Huntington Beach for my daughter's 16th birthday. Am I ever glad that I brought the vehicle to HB Auto & AC for the PPI. Alba was a total professional from the very first interaction. They put the truck up on a lift and spent over an hour doing a detailed inspection, even bringing me into the service bay to show me their findings. Alba followed this up by sending me a text link to their 65 point inspection. What I thought was a clean truck with an impeccable Carfax service history revealed 13 different items that needed to be addressed - 4 of which needed to be addressed urgently. Additionally, Alba and his very competent mechanic also explained why this truck was grossly overpriced. HB Auto & AC protected me from making a very large financial mistake. I couldn't be more grateful. read more

My car broke down on me four weeks ago. I had it towed to HB AUTO &AC: Dallas Guiher was in charge. He was very busy, still made me feel like my car was most important vehicle there: He assured me that he would get to me asap. After he diagnosed my car, he explained cost and time it would take to complete the job: At that point, he would not be able to complete the job until the next day. Since I live in Los Angeles and it would take him a day before he'd be able to complete the repair.. After I accepted the repair cost He offered me a FREE loaner car. I hope he doesn't get in trouble. But after picking up my car and heading home I noticed Dallas had installed new windshield wipers, two front and one on the rear. He also washed my car. Remember, all these extra things were done after contract was agreed. Five more stars for DALLAS:! A true professional read more

This is my second time coming to HB Auto & AC! Alba was eager to help me throughout the process of getting my oil change. He was super communicative and proactive of keeping an eye out for any potential issues with my car. Each time has been a great experience so far. I'll definitely come back in the future! read more

I'm always nervous going to a new mechanic. But I love this place and will be coming back. They're very nice, helpful and efficient. They surprised me with a quick car wash too. read more

"I took my car to HB Auto & AC for an air conditioning repair, and Alba and his team quickly diagnosed and fixed the issue within a few hours. Even replaced my window wipers free of charge.They even provided me with a loaner car so I could take care of my errands during the day. Excellent service from start to finish!" read more

Came in for a repair, alba was prompt and helpful with his service. Got it back same day, will come back for any future repairs.

I bought a used car with lots of problems, the biggest frustration I had was trying to find a mechanic who was willing to work with the warranty company. Every shop I called made excuses and treated me like I was a bother and they were doing me a favor. I was so pleased when I found these good folks. Alba took care of my problem, made sure I had a loaner car and he was an outstanding professional during the whole process. Pardon the term but I never felt I was being "mansplained" to. I was treated with respect and as a valued client. After the repairs were completed they followed up with me to make sure I was happy with the work they did. I am beyond happy, I appreciated the old school customer service and the sincere care the staff gives. I would highly recommend this team of talented professionals to anyone. Thank you! read more

I'm so happy with the work they did on my a/c repair. I discovered them on Yelp, I booked an appointment with Alba and he was amazing from start to finish. He and his crew did a great job on my car, finished on time and gave me a loaner to use as well. Alba and his crew went above and beyond what you would normally expect from an auto repair shop. I will definitely return for my next service and will gladly recommend them to all my family and friends. Thank you HB AUTO & AC!!! Paula read more

BEST CAR SHOP EVER!!!!!! Alba was an absolute unit with great communication with what was going on with my car. He made my experience personal and worked with me and my needs. Alba is someone I would trust with my life! Thank you again for a great experience here and I will 1000% be coming back incase my car needs anything else. read more

everybody was so kind and was able to help me out in less than a day got my AC working perfectly!! it's hard to find honest shops nowadays especially ones that can cater to lower cars, but they were able to do the best for me and i really appreciate it!! definitely recommend to all my car enthusiasts, and anyone really!! thank you so much :) read more

HB Auto & AC - car - Auto Repair Near Me - Huntington Beach, California

I had just bought a '91 Celica and the A/C line had a leak and found out that the previous owner(s) had used the wrong gasket for the line. They were able to fix it for me at a fair price. They got my cool temp down to 67 degrees. They also did a compression test and found that I also need a new AC compressor; which I suspected as it makes a loud noise on cold start up, and the cool temp is slowly going up. Along with the compressor is a drier and expansion valve. I got this service about 2 months ago and the A/C served me well through the end of the heat wave. I will definitely be back for the compressor, drier, and valve once the weather starts getting warmer again. I highly recommend this place as the mechanics are honest, knowledgeable, and respectful. read more

Recently had my air conditioning serviced by this excellent place. They have all of the experience and diagnostic tools to really do a wonderful job. Friendly, knowledgeable and transparent staff. They have been in business for a long time and suspect they will be in the future as well. read more

I have used this shop over the years (10 or more) so I took it to them for a simple Oil change on 4/27/2023. At the time there was new guy working the front of the shop later I learned his name was Dallas. I waited for the service that day and after the service was presented with a bill for $99.80 I as shocked as the last several services were done with the same brand of oil (mobil 1) for under $60.00. He also presented be with a list of recommended repairs, but no work order, for 7 items and said the cost estimate was $3000. No you have to keep in mind we are talking about a 1999 Mustang that isn't even worth that amount on the open market today. Dallas immediately without a prompt from me said he could discount that number to $2500 for me. Then he went on the explain that the only way he could offer that price was if he sourced the parts off the owners accounts and that would require a cash payment. I got the feeling he was trying to personally pocket the money for the job and keep it off the books. I paid the bill and told him I would think about which I did. Even though I has miss giving about how he presented the "deal" to me after giving it thought and knowing I had had work done at the shop be for and was satisfied I decided to get the work done. On 6/6/2023 I went by the shop to finalize the work to be done and get a solid estimate. I sat with Dallas again, he was happy I brought the original piece of paper with the work he had suggested because he didn't remember. At that time I reconfirmed verbally the estimate of $2500 for the list of seven repairs to be made. When I asked when would be a good time to drop the car off, hoping he would order the parts and have them ready to install before I had to leave the car as it is my only transportation. Dallas ten said his main tech was just finishing a job and would have time to start on my car right away and suggested I leave the car right then and offered me a loaner car. Because I had the offer of a loaner (free) I left the car with a incomplete work order that only said Check Clutch. When I questioned Dallas about not providing a complete work order for me to sign and approve he stated that he wanted to have the tech go over the car again to make sure there was nothing else that needed attention.He also said he could email me the complete estimate before days end. I thought that was not right as I know that repair shops need to get a signed work-order before starting any work on the car. But felt ok because of my previous experience with the shop and I had spoken with the owner Chris that day. Well I should have followed my gut feeling because I never got a complete Told I was there to pick the car up but I noticed it was still up on the service rack. He checked with the tech who said they were bleeding the brakes ( there was suppose to be a complete brake system flush) as part of the work to be done. While I waited Chris and I sat in the office and had a long chat about how his business was going and the issues he was having getting the shop up to speed where he was booking enough hours per day. Given my background in management I offered a few suggestions he seemed to like and he even asked me what I thought he would have to pay for a person to come on board to do the tasks I suggested. We talked about that a bit it almost felt like he would offer the job to me so I told I was retired and had a aged father to take care and didn't have the time. During the conversation with Chris I had mentioned I never got a complete work order, his face looked like "ph no not again" I even said isn't that was is suppose to happen, he said reluctantly "usually". Before the car was done Dallas returned and Chris told me to work it out with Dallas who looked like oh no he has been talking with the boss. Dallas immediately became confrontational as I mentioned again he had never provided a complete work order and I wanted one. We went around and around he was acting in a very treating manner, I didn't back down. It ended when he locked me out the parking area by pulling their gate and locking it. He told be he would not release my car now until I paid him $4500, a full $2000 more than the original verbal estimate and it had to be in cash. I was left stranded and had to call a friend to come pick me up. I was ready to tell him release the car for the original estimate and not in cash or they got keep the car as it was not worth $4500 to me. I came home made a few calls to get a ride and arrange to borrow a car until I got this all worked out. While on the phone to arrange all this I saw call come in from the this shop, didn't answer it. After I finished my call I noticed a voice message, it was from Dallas telling me he was parking my car outside the gate and that he was taking the $2650 bill out of his pocket, right! At this point I don't know what changed his mind, I suspect the owner told him not to go down that road. read more

This place is where you need to take your car to get the ac fixed. I previously went to Pep boys to get my car serviced and they said that there was nothing wrong with my ac. I found this place and they found the issue quick, my car had a leak and now it's working just in time for this summer heat. It was really nice having a car rental for the meantime my car was getting repaired as well. Can't thank Chris and his team enough for helping me out! I got a postcard from them with a coupon on my next oil change definitely will be coming back. read more

I went to get my 95 4runner serviced and Alba was the most helpful person ! He did a great job. Also he was super friendly. i will be going to him for all of my car needs ! read more

I'm a bit late on this review as I came in a month ago so my apologies to the crew and Dallas. I wish I would've known about these guys years ago. I had been dealing with all sorts of issues with my AC for over 3 years. Dallas was so thorough and kept his word from the very beginning. They brought my AC back to how it felt on day 1 of owning my vehicle. Oh and I also love about 20 min away and they still gave me a lift home when I dropped off my car. Even though it's not necessarily close...I'll be coming back for all my future maintenance. read more

I went in a couple days ago and I spoke with Albert the whole time . I went in to get my rear control arms changed bc the dealership told me that was making the noise in my car and I wanted to get my brakes changed as well because it was that time . Albert called me an hour later saying that my brake calipers are frozen so he suggested to get them replaced with the rotors . I was caught off guard about the rotors because I got them changed not too long ago and I went to the dealership a month ago n they did not tell me anything about the rotors so I asked him if I needed to get the rotors changed every brake change and he said that I do .. I knew that was not true so bc of that I decided to just get my car back , Albert caught on that I knew he was not being truthful so he told me that it was better to pick my car up .. I thought I found a place I can take my car too since I just moved in the area but I was mistaken :/ I'm thinking he was lying to me because I'm a woman and idk anything about cars lol but that might not be true but from how everything played out that's what I feel happened . I hope this doesn't happen to anyone else . read more