SO if you are looking for a medium to higher end furniture store the size of a Costco, look no further. This massive store covers the gamut of styles and we found the staff to be helpful but unobtrusive. If you have an idea of what you want etc then this store makes thing easy. If you are unsure it can be a bit overwhelming so plan ahead if you tend to get bogged down with too many choices. It is nicely laid out and yep lets face it we often look at some items with the "what are they thinking" aspect but that is part of the fun. It also has a mini museum to the whole bakery district as well. There are other furnature stores in the complex as well so it makes for an ewasy one stop spot to fill your home. Not to mention places to eat. read more

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I love this store. This was my second visit. If I had actual money I would get my furniture here. They have well made and unique pieces. They even had a spaceship pod hangout space! The priced are high. The store is huge. read more

HD Buttercup Design Center - Space lounge2 - Home Decor Near Me - Los Angeles, California

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Recently saw signs that the store was closing and that they were going out of business. Many of the furniture was marked down around 30% but was still expensive. I thought their furniture was already overpriced to begin with so the current discounts aren't that significant. There were "sold" signs on items too. There were a few employees in the store but they seemed checked out already and didn't greet or approach me at all. Not sure when their last day of business is or if the discounts will be greater later on. read more

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This company deserves zero stars. I brought a client there who ordered a custom sofa and pillows from their "in-house" custom furniture provider, Coco Republic. My client paid an expedite fee to have her items shipped quickly. Not only was the sofa delivered late, but the back cushions were the wrong size. After several calls back and forth they finally sent someone out who determined the cushions were indeed made too small and said they would replace them. Meanwhile, they LOST the throw pillows for several weeks and had no idea what happened with the order. Then, they NEVER REMADE the cushions. After months of going back and forth with no one knowing anything about the repair, they told us they were going out of business and cut off communication. I sent letters to their manager and CEO and got no response. Now, almost a year later, I come to find that they're still in business. I will be reporting them to consumer protection and the better business bureau. read more

Worst furniture store in the universe. Yes, I can confidently say it is not just the worst on planet earth, but all worlds. On top of being overpriced, the people there are rude! I purchased a couch there 5 years ago for $6,000. After being foolish enough to do so they farmed out the delivery service to a company that was expensive and also rude and took weeks of delays to get me the couch. Six years later, this is my couch. The fabric has disintegrated from being such poor quality. Couches normally last decades. This piece of crap might as well have been 20 buck on Temu. Never, never go to this place. read more

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This is their flagship store, large and fully stocked! They have excellent sales going on where you can get high quality designer furniture at a fraction of the price! Plenty of easy parking and not very busy at all. Employees are extremely helpful and friendly and willing to work with you. We love shopping here, highly recommended if you are looking to furnish your home! read more

We went in today looking for a new dining table set. Some nice things to be sure; my wife and I walked around with our kid looking at all the dining tables. We took our time. In our 20-30 min visit, NO ONE ever came up to us to ask if we needed help. More than once associate clearly looked at us top to bottom then just looked away. Now if there was a Table we really liked we would have found an associate of course. There were naturally 2-3 we were kinda curious about but when no one comes to help and engage and you're only curious, you just move on. So we walked out, and ended up with a lovely one hour customer service and experience right next door at Room and Board, where we purchased a fantastic dining table set. Net net: don't waste your time with this place the bad reviews of quality and service seem to speak for themselves. read more

My partner and I came in to shop for an event. To start, we were sized up from head to toe. Apparently, we didn't look like we came to spend money. We were watched by EVERY sales associate. An older woman, sitting with her team said "let me know if you need anything" while making eye contact with her associates that screamed " don't bother". They watched us like hawks but never asked what brought us in or if there was something specific we were looking for. I was in sales and I can assure you; I never asked, "let me know" -rather wanted to know so that I could be of service to the customer. That in itself was quite telling. Finally, a lovely gentlemen named Josh asked us if we needed help. Now, let me say by then- I was offended and upset. I was ready to leave but my partner was on a mission to see what spoke to her. Nonetheless, I appreciated his welcome. When he observed us looking some more- he pleasantly asked again and encouraged us to give him a shout -if we needed any help or even a question. He was welcoming and inviting-as a sales associate should be. He was warm and pleasant, as a human should be to another. He understood the value of people. I have to say, what always baffles me is the ignorance of any "sales associate" to underestimate one's finance by what they're wearing. In addition, to be sized up by someone who is working at their job while out on my leisure is even more baffling. Racism and bias come in many forms. My suggestion, take your money to where it's valued and appreciated. In a world where a picture can be taken and something easily fabricated and or found elsewhere- never except anything less than GREAT CUSTOMER SERVICE. Far too many options in this world, don't choose to put your money in prejudice behavior. I hope this helps someone and teaches another. Often times the heart of our business is lost by the people we employ. Duly noted. read more

I am agreeing with Justin E. I came in to look at some items I liked on line. As I walked in there was a man sitting on a chair instructing some workers on laying out some furniture. He clearly saw me as I walked in. I walked further into the store and I saw at least 5 or 6 sales people either on their phones/computers or straightening up. No one even bothered to look around to see if there was anyone needing help. Or anyone wanting to spend money and possibly give them a commission. I am glad that business is so good that you don't acknowledge your patrons. I will NOT return. read more

I just got the news that you guys are finally renting again for the photo and film industry. Thank you!!! HD Buttercup has been a lifesaver for my career as prop stylist and set designer throughout the years but when new management took over it became extremely difficult elsewhere to find amazing furniture pieces to rent for my shoots. The word has gotten around and everyone is very excited that this is finally happened. It's the best furniture store in town.I love the staff they are so awesome , helpful and fun. So glad you're back! Thank you!! All the best,RZ read more

We had such a great experience. It had been a few years since we last shopped here. We were greeted by the manager on duty 'Scott' which was so personable - patient - fun and knowledgeable. He showed us around and helped us find exactly what we were looking for. We can't wait to receive our lounge chairs. So excited. Thank you Scott for making it so pleasurable. read more

Starting to furnish a new space from scratch can be daunting but Nicole Baraz made it a much easier experience. She spent hours with us, patiently walking through the store picking and choosing different pieces. She has great taste and really made the process of putting together a unique space a joy. I would highly recommend working with her for anything you need to create a home of your own. read more

We bought a designer dining table from them. In 2 years a leg came off. When we reached out to them they literally didn't do anything to fix it or take responsibility. They recommended to find someone. On our own to fix it. Their products might look fancy and designer but either quality nor customer service. IKEA does a better job than HD Buttercup:( read more

HD Buttercup always have a variety of furniture that you can choose from, including casual to formal vibes. There's also a big section for outdoor furnitures. There is not a lot sales going on in this location, probably because their stock is going fast. At the end of the store, there is a more formal section that gives you a London cigar lounge vibe with darker wall color, dim lighting, and a lot of interesting wall decors. read more

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Went there last week to look at dining tables. The sales lady on the floor named Shannon was so overbearing and strange. At one point my husband stood next to her and coughed and she said -- are you sick? He responded, no-- she says "Oh, I have autoimmune" and my husband says, oh I do too. Like why work in sales if you are going to have this weird paranoid behavior? If anything, just wear a heavy duty mask. She really put us off after that. Then, she wasn't willing to negotiate the price at all. The 30 percent off was not much at all. So, another associate kept asking if I needed help, so I asked if there was wiggle room on this table and we went close to Shannon the original lady who we worked with and she got upset and said "you don't need to ask him". She was very rude about it and I said -- it doesn't hurt to ask. Glad this place is shutting down. I can't believe they hire these type of salespeople who are so rude and psychotic. read more

HD Buttercup well-known place where the Elite of Hollywood come if you want to find a one-of-a-kind piece that nobody's gonna have . Beautiful infinity mayors focal point desks. Every kind of style every kind of era. Now's a good time to come because they're having a major sale. I advise to look around first go to other stores and then come back and figure out what you want. read more

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SCAM BEWARE! We bought a 5k couch from them and it's been under 3 years and we have 2 massive tears in it. They refuse to take ownership for the bad quality materials they use and help us repair it. DO NOT BUY FROM THEM! go to restoration hardware or CB and spend this money on a good couch that will LAST. Their customer service is not helpful and told me they won't do anything. 5k down the drain thanks guys! Will be reporting for scamming us to the BBB. read more

HD Buttercup Design Center - does this look like a 5k couch?! - Home Decor Near Me - Los Angeles, California

Please bring the former HD Buttercup back. Just disappointing. The selection isn't what it was and buying needs to be more varied. Where is GUS and other brands? Rentals? Sales people are ok and friendly rug sales, but back orders are common in furniture. Need better visuals..... Used to be fun. What has happened? Buying off the floor has stopped as well. Shadow of former self. Needs changes. As a long time client, what's going on?? Ownership- make changes. Look at your reviews! read more

Very nice people and things. But you do need big wallet . Still fun to walk around. There's a small mural dedicated to yhe old Helms Bakery. read more

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I would give less than 1 star if I could. My wife and bought a couch there for $5k. In less than 2 years the couch began to fall apart. This after we waited 10 months for the couch to be delivered. We don't have kids and are more than respectful to our furniture. When I wrote the HD Buttercup, they refused to do anything about it and said they could recommend a company to repair it, but we would have to pay for that. The fact that they so readily had a company on hand to repair their furniture speaks volumes to me that we aren't the only people with this problem. I will never buy anything there again and definitely will not be recommending it to anyone. read more

Very nice pieces and variety in store but there is no service. We wanted to buy a table but could not track down someone to help us. Once we finally tracked someone down we are told we can't buy the table. We can only order it online. then why have a store? The service terms are very rigid and non customer friendly. Another very confusing experience at the Helms. read more

After looking at way too many sofas from way too many sites, we found what we were looking for HD Buttercup. Agustin, our sales person, was very fun & helpful. BUT here is the really "above expectations" part: one of the two chairs arrived but didn't exactly match the sofa. Customer service took care of the situation and resolved it without any fuss. We are glad we were able to find the top-notch selection, sales and customer service that these days seems all too rare. read more

HD Buttercup Design Center - Home Decor Near Me - Los Angeles, California

0 score if possible. Worst ever customer service. salesperson ZXT, have been extremely disappointing. When I called the store seeking assistance for a refund that I didn't receive, ZXT initially ignored my calls when another staff transferred my call, claiming to be too busy to address my concerns. When I finally managed to speak with her, her attitude was dismissive, impatient, and unprofessional. ZXT insisted that I contact the bank regarding the missing refund, despite my explanation that the issue was related to the store's internal processes. To make matters worse, she raised her voice and yelled at me, creating an uncomfortable and unprofessional atmosphere. I asked her why your attitude is so bad while I'm very nice to talk and trying to get it resolved. Then she just yelled at me so many times and then hung up the call. read more

Huge space. Girls at greeting desk pretend to be informed. I ask for office chairs. They point West + North. I walk the entire store. The only chairs I need are in the SouthEast corner. Nice music tho. Some hyper caucasian staff young dude kept making bee-lines into my walking path. Not even offering assistance. Just wanted eye contact. (12/6/19) I walked every little bit. It's like an informational desert with ppl staring. Cant tell if they work there / they're just nosy / both. The space is ideal for stuffy/ stiff bedroom looks. The many Venice blvd doors give no indication they're all sealed. I had a limitless budget, shopping from a family fund, but I left immediately. Scandanavian Designs nextdoor genuinely appeared more practical, in several ways. But Buttercup benefits from the Father's Office traffic. I can imagine folks who woulda gained from walking just a little further West, but didn't make it down the block that extra 200ft. read more

HD Buttercup Design Center - tons of meh bedrooms - Home Decor Near Me - Los Angeles, California

This is a zero star . This has been the worst customer experience I've ever had, and I feel cheated and deceived by what appears to be fraudulent practices. I strongly advise against dealing with them. To make matters worse, the delivery company associated with them, that still has my sofa, has gone completely MIA. I've lost a substantial amount of money, including $300 for delivery charges, and a sofa I can't return because of a no return policy not stated on the webpage nor the order confirmation. read more

Anne Marie is the loveliest person! So incredibly helpful and never loses patience . What an amazing employee! Hope you can keep Her read more

I've purchased many pieces from HD Buttercup - a large over sized couch, a wood dining table, a three seat couch, and a sofa bed. While help in the store is non-existent and things are overpriced, the pieces are beautiful and the quality is good. Delivery has always worked out without a hitch (within the quoted window) but at $179 to drive a piece of furniture across town and drop it off, I would expect no less (they do group multiple pieces into one flat delivery rate but alas, I ordered one piece at a time). Where they drop a star is in how the customer service handled my most recent complaint with them. I ordered a sofabed that was advertised as sleeping 2 and didn't have dimensions listed on the website. It did not sleep 2, as it is the size of a twin size bed, but it is beautiful so I decided to keep it. One snag though - upon delivery the box was damaged and one of the arms was damaged in the corresponding spot. For a couch that retails for $2600 before tax and delivery, this was not acceptable. The delivery workers documented the incident, taking photos and telling me to contact HD Buttercup where they could arrange a discount or a swap. We had tried calling them while the delivery workers were still here but no one answered, so I agreed to accept the couch and keep trying to contact them. I decided to email them since they weren't answering the phone, and got an immediate response from Barbara V who said that she would check the inventory and arrange for a swap. Awesome. Except that Barbara ghosted me. I followed up 8-10 times over the next few months, and nothing. Finally my bf tried calling and got ahold of Cynthia Soleto, who put him on hold for a long time and he eventually hung up. Cynthia was great and emailed me to follow up on the call and offer me a 15% discount since the couch was out of stock. I asked if a refund was possible instead and she came back a week later with an offer for 50% off. I once again asked for a refund, which was approved about a week later, but I had to pay the $179 each way delivery charge. So I'm out close to $400 on a couch that arrived damage and that took me months to return due to lack of response from customer service in the meantime. Not thrilled about any of this, but glad that they did take offer me a discount and that they did it back at all (despite charging me for delivery both ways). If they had waived the delivery at least one of the ways this would be a 4 star review and if both ways a 5 star review, but alas, here we sit with a 3 star. read more

Had been looking for a nice dining room table for several months and shopped everywhere on line and in person. Found a beautiful table at HD Buttercup on line, they had it on display in the store and I purchased it with the help of Josh who knew the store's inventory extremely well. Josh said it would get delivered within 14 days - and it was. The 2 delivery guys were extremely polite, helpful and professional. Great experience all the way around. read more

We had just purchased our home in Mammoth and I took my husband to HD Buttercup to look for furniture and get ideas for our new home. They have amazing furniture Shannon greeted us with her warm smile and was so helpful as we walked with her throughout the store. Furniture shopping can be overwhelming but Shannon made the process fun and enjoyable. She was patient.. answered our questions.. took the time to sit at the computer to look up options and print out items that weren't on the floor. Shannon didn't know if she was going to get a sale or not from us but nonetheless she gave us 110% of her time and creativity. We did end up buying from Shannon and will continue to work with her in the future. If you want a great experience and amazing furniture pieces I highly recommend HD Buttercup and also working with Shannon!! read more

HD Buttercup Design Center - Living room chairs - Home Decor Near Me - Los Angeles, California

We bought a couch and chairs today at HD Buttercup. Shannon Campbell is an amazing salesperson . She is a delight to work with...knowledgeable, professional, efficient friendly and extremely helpful. Most importantly, she gets who you are and what you're looking for in a vast assortment of choices. That made our shopping experience an extended pleasure. Thank you Mardi and Joe from Toronto Canada Happy Customers read more

Garbage company. Horrible quality, terrible returns "process", had to dispute with my credit card provider. Avoid at all costs.

This has to be the most disappointing furniture purchase I've ever made. Spent over $1k on a credenza from HD, arranged to pick it up and have movers bring it into my home, and once unpacked found the piece completely ruined. I've been trying to resolve with their help desk for weeks but still have not been able to get a replacement, credit or arrange for a return. I even offered to switch out the stained brass pieces (or have them fix) and no answer. Like I told the customer service agent, I expect better quality from IKEA. If this piece had been $300 I would spray paint the pieces and be done, but at $1300, this is just ridiculous. I would not recommend this store to anyone. Overpriced for the quality. read more

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I've been there several times but never saw anything worth getting. Prices are too high, even with some of the sales. I understand some prices are negotiable, but I hate that and would prefer not to haggle. The furniture is also poorly staged so it's hard to get a sense of how it would or could look in your home. Everything is pretty disjointed. I understand that some people like HD Buttercup, but I'm not a fan. The test should be if you find anything actually worth getting. I've been there maybe 5 times, hoping to buy something, but come away empty handed each time. read more

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We spent 5 figures at HD Buttercup for furniture but when we had an issue with a recently purchased sofa we didn't get a response to our phone calls. Quality of furniture is hit or miss. Have a feeling they won't be in business much longer, place has that vibe. read more

SCAM ALERT!!! Do you want to buy flawed or damaged furniture? And do you want to buy it with NO ability to return it? And do you want customer service so poor that it's only available through email? And do you want to wait weeks for customer service to get back to your email? And then do you want to wait at least 10 days between any follow-up emails? And then do you want to give up and file a chargeback through your credit card? THEN HD BUTTERCUP IS THE STORE FOR YOU! Honestly I can't figure out if they're running a scam or if they're so badly managed that they don't care about losing money through a chargeback. The same thing happened to my sister where she also had to resort to a chargeback because they won't respond to return requests. BOTTOMLINE: Pray that you don't receive flawed or damaged furniture, because you're stuck with it. And the only way to get your money back is through your credit card company. read more

I have to agree with previous reviewers that this place doesn't seem to have an abundance of knowledegable sales people. Every time I asked a question, she had to go ask someone else or look it up on the computer. They do not have traditional furniture here. Everything is quirky and out of the ordinary. It's basically a place to get a "statement" piece. They had a cool loveseat with the Beatles on it, and a great couch with slightly shimmery fabric that appeared stain resistant. The venue is huge, with everything just scattered all over everywhere. You really have to walk carefully through all the areas to really see everything. And after shopping, you can bop on next door for a burger at Father's Office. The Helms shopping area is very cool. read more

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Much like many reviewers have said - do not buy from here if you are looking for your furniture to come quickly, or even at all. We ordered our expensive, $8000 sofa and ottoman on Jan 1st and we were told they would take 12 weeks. After calling them repeatedly about the whereabouts for our furniture, the sofa was delivered in mid-April - 18 weeks after we ordered it. Initially, they weren't going to deliver it at all without the ottoman, but after several phone calls to their customer service, they agreed to deliver the sofa separately. It is now the end of May (26 weeks after we placed our order) and we still have not received the ottoman. I have called customer service 6 times between the delivery of our sofa and now, each time getting the same answer "we will follow up with the team". I have asked for a refund for the ottoman so that I can go purchase one somewhere else; they are also "checking with the team" to see if they can do that. This has been a wildly frustrating experience. I would not purchase a piece of furniture from them again. We do like the couch that we purchased, and after reading similar reviews that were dissatisfied with the customer service and quality of the furniture, we are glad we purchased the additional warranty that they offer through a different company, Mulberry. read more

So disappointed in the customer service. We bought 6 dining chairs from here in the spring of 2019. In November-December, 2019 1 broke. They responded right away and said they would talk to their supplier. Before we heard back, a second one broke the same way. Follow up emails with the same response. Then a third broke in a new way, then a 4th and then 2 more. Our emails have not been responded to further. These were not cheap chairs. They were expensive and we bought from this company because of its reputation and that its chairs appeared to be legit and not knock offs. Now I don't know. This review is really a cry for help. I would like to get some resolution, but in the MONTHS since my wife first wrote them, other than promising to get in touch with its supplier, we have had no response and no resolution. As a result, I can't recommend this place for anything that costs more than a few bucks, because it appears they do not stand behind their products. :-( read more

Had to give it a star but they deserve 0 Stars! Simply put - the WORST CUSTOMER SERVICE & SHITY QUALITY PRODUCTS. We bought a sectional right before Covid and the cushions are sinking, it's completely filled with lint all over. I emailed customer care (waste of time) they never responded & a my husband had to call the store to email someone directly. We did, forwarding 1st email + pics, had someone come out, he said he'd write a report-including pics & they'd contact us....3 wks later (after emailing weekly) still no response. Phone #'s listed on Yelp + website are useless-not even sure how my husband got through. I called customer care, the store and no answer. For what they charge- it's not even worth it. We bought a couch from Macy's which lasted 7 yrs w/no issues, purchasing this horrible couch wanted to change up the style-regrettable move. Used to be my INSPO decorating spot but Pinterest is where it's at. HD Buttercup-come get your Shitty-Ass Over-Priced - Sectional! Purchase at your own risk. You DO NOT get what you OVER -PAY for. read more

HD Buttercup Design Center - Home Decor Near Me - Los Angeles, California

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Purchased two chairs from HD Buttercup. One of them started to come apart at a seem. When we notified them of the faulty construction of the chair they not only refused to stand behind their product, but we had to chase them down to get an answer from their customer service. Wasted our money purchasing from here. Find a seller that stands behind their product. read more

HD Buttercup Design Center - Seem coming apart - Home Decor Near Me - Los Angeles, California

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