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    HD Supply White Cap

    5.0 (1 review)
    Open 6:00 am - 5:00 pm

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    Roseville Ace Hardware

    Roseville Ace Hardware

    2.9
    (163 reviews)
    $$

    When it comes to odds and ends needed for your home or garden, Ace is the place! I've been relying…read moreon Ace for years. They stand head and shoulders above the big competitors like home depot and lowes, especially when it comes to customer service and satisfaction! While prices may not be lower, they are fairly comparable and the quality is at least as good as the Goliath hardware stores. I appreciate Ace and will continue to visit them for years to come, I'm sure!

    I recently purchased a Stihl MS462 from Ace Hardware and was told at the time of purchase that if I…read morebought Stihl oil, my warranty would be extended to two years. That turned out to be completely untrue. When the tensioner was damaged, I brought the saw in for service. When I dropped it off, I was told it would be covered under warranty. However, when I went to pick it up, I was told the exact opposite, that the saw only carries a three‑month warranty because it's considered a professional model. The Stihl tech, Dave, informed me that the employee who originally sold me the saw (and gave me the wrong warranty information) had been fired. When I explained that it was unacceptable to mislead a customer on something as important as a warranty, he showed no concern at all. In fact, he was extremely rude. When I asked, "Can you see why I'd be a little upset?" he replied, "No, I really can't." This wasn't even about the cost, the repair was only about $40. What bothered me was the complete lack of customer service. Dave also told me he wouldn't have covered it anyway, even under warranty, claiming I must have hit a nail or Knott, which makes no sense for a tensioner failure. His explanations didn't line up with how these saws work, and it didn't feel professional. I spent over $2,000 on this saw and expected far better treatment. Instead, I left feeling dismissed and disrespected. Dave should receive customer service training, and the situation should have been escalated instead of turning into an argument. Had I known the true warranty details upfront, I would have purchased a Husqvarna, so they definitely lost my trust. I do want to add that the staff working there are great employee's and have been great to work with with exception to Dave and the Co-Owner. My wife will be leaving her own review regarding her interaction with a co-owner, as I was not part of that call. My advice go to a real small engine repair shop and keep a hardware store to just that, hardware.

    Ferguson Plumbing Supply

    Ferguson Plumbing Supply

    4.1
    (14 reviews)
    $$$

    WOW What a GREAT Plumbing Supply House!…read more This appears to be a very complete Plumbing Supply house. When Home Depot or Lowe's doesn't have something they ALWAYS tell me to, "Go to Ferguson, they have everything." This was my first time to go to Ferguson. I needed replacement rubber gaskets and seals for a Two-year old Kohler Toilet Tank that was leaking. So I called and the man I spoke to told me that they had all the necessary for the make & model of toilet and just come on down. So I did...And They DIDN'T. The man that was helping was VERY Helpful and knowledgeable. He told me that the model was no longer manufactured. He went around looking for parts trying to get them all together. It was raining really hard and went out to another area and came back in with a Kohler Toilet Tank Box that was badly rained on. I had An URGENT Matter that I had to attend to and it was almost 4p. So I told him that I had to go. I gave him my name, phone number, and email address and told him I would be back the following day. I came back the next day about noon and apparently interrupted his lunch (SORRY) but he was friendly and got up, walked over and picked up a Kohler Tank box and handed it to me. I asked how much do I owe - he said nothing - it's yours! I thanked him and loaded it in the car. So when I got home, I started taking the new pieces off and looked and thought - why dont I just swap out the ENTIRE Tank?? So that's what I decided to do. After I got the NEW Tank on, I tested it a Bunch of times and determined it was a SUCCESSFUL Repair! NO LEAKS! Thanks you guys! I guess I was lucky that my toilet was no longer made so I got a new complete tank, and a quick repair!!

    The guys are the parts/plumbing counter are super helpful! They knew exactly what part I needed…read moreand they had it in stock. Wasn't very expensive either! Thank you so much!

    HD Supply White Cap - buildingsupplies - Updated June 2026

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