Customer service. We came in early for our appointment as a couple. We were scheduled for the…read moreoxygen chairs and then the salt cave. Everything was fine until the salt cave. They weren't prepared for the amount of people scheduled to be in the room. They were short one chair for my husband. My hubby and I waited patiently outside the room for them to bring him a chair while everyone else went in. By the time they set up his chair, everyone was already lying down in their chairs with their blankets and eyes closed. My husband's chair was placed in the back of the room right under the fountain light. Before I had a chance to say something, they announced, we will be closing the door and shutting off the lights. Therefore, I didn't say anything, assuming this would include the fountain light my hubby was under. It wasn't. His light remained on. He tried his best to use the blanket he grabbed to cover his eyes from the brightness. I couldn't enjoy my own experience knowing he was placed in such an awkward position in the room. Once the session was over, I kindly asked the staff member to stay back so I can show her that his chair was placed right under the light in an awkward corner of the room. She immediately said, well you could have moved the chair around. We actually couldn't have based on the size of the room and them bringing us in at a later time, when everyone was already laying down in their chairs with their blankets. Overall, I tried to voice our disappointment with the experience in a respectful and discreet way. The employee became defensive instead of listening to our concerns. She chose to argue back. The employee finally said sorry once we were at the check out counter in-front of everyone, making it more awkward for me & my husband. We paid everything in advance, and when we were trying to leave, she stopped us and said she needed to check we were good to go. Making us stay there longer, just waiting. We don't recommend this place due to the customer service. They only offered a 50 discount for a future experience with an expiration date. We don't plan to come back.

I just had the most relaxing reset at Salt Oasis and I'm honestly still glowing…read more From the moment I walked in, the whole space felt so calming and cozy--like an instant escape from the chaos of everyday life The salt cave was my favorite part it literally felt like a warm hug. The atmosphere is so peaceful, and you can actually feel your body slow down and relax I also tried the breathing chair and I'm OBSESSED it helped me slow my breathing down and I walked out feeling calmer, clearer, and more energized all at once I ended my visit with a sound bath which was the perfect way to fully reset my mind, body, and soul If you've been feeling stressed, anxious, or just need a moment for yourself... I can't recommend this enough ‍ 10/10 experience--this is your sign to romanticize your wellness era

I went with my cousin as part of my birthday gift. From the moment we walked in, we were welcomed…read moreand treated well. We did not feel pressured to make too many additional expenses and the whole experience was lovely. The head spa experience was so relaxing and the staff was accommodating in asking for our input from the water temperature to the massage intensity. Definitely will be coming back in the future.

First time here, it was an ok experience. I did feel it was rough on my scalp which made it harder…read moreto relax. At the end, I do notice they ask everyone for a tip, which is very foreword/slight uncomfortable in my opinion. The massage in the beginning was my favorite part. All in all, I do not think I will be back.

My sister and I visited Rye Head Spa today, and it was an amazing experience from start to finish!…read moreThe atmosphere was relaxing, clean, and welcoming, and the staff made us feel comfortable the moment we walked in. The head spa treatment was incredibly soothing and left our scalps feeling refreshed and rejuvenated. Every step of the service was done with care and attention to detail, and it was the perfect way to relax and unwind. We both left feeling pampered, refreshed, and already talking about coming back. If you're looking for a place to treat yourself, reduce stress, and enjoy exceptional service, I highly recommend Rye Head Spa. Thank you for such a wonderful experience--we can't wait for our next visit!

Mother's Day Ruined…read more I had been looking forward to this spa day for weeks after dealing with a medical issue the week before. I was hoping for a relaxing and stress-free experience, but unfortunately it turned into one of the most upsetting customer service experiences I've ever had. The problems started the moment I walked in. I was immediately asked if I had an appointment, and when I provided my confirmed 11:45 a.m. booking, I was told there was "nothing scheduled" for me. I then showed them the text confirmations I had received. First, I was told I must have called and canceled. When I questioned that, the story suddenly changed to me supposedly calling and moving the appointment to 3:30 p.m. -- which never happened. At that point, I already felt uncomfortable and unwelcome, but things got worse when I asked about payment. My daughter had gone in person the day before and prepaid for the treatment as a gift for me. Despite this, I was told the service had NOT been paid for and that I would need to pay again. I called my daughter on speakerphone, and she immediately provided proof of the credit card charge. The younger receptionist was eventually able to locate and confirm the payment, but another staff member continued insisting that no payment had been made. She repeatedly stated that prepaid services always come with a gift card and claimed I should have had one. My daughter then called the spa directly to explain she was never given any gift card. It eventually became clear that the payment information had been written down improperly and they had no idea which appointment the payment belonged to. By that point, I was completely overwhelmed and left the spa in tears. Mistakes happen, but the way this situation was handled was unprofessional, disorganized, and incredibly dismissive. Instead of trying to resolve the issue calmly, I was repeatedly made to feel like I was somehow at fault despite having proof of both the appointment and the payment. Very disappointing experience overall.

I've been visiting this massage parlor for a few years, on and off. The good thing is that the…read moreprices are very low and affordable. I've had some really great massages here. However, I recently decided to stop going because of a few bad experiences. One massage I had was extremely poor quality. I've never received a massage that bad before. Another massage I had was with an unprofessional masseuse. The quality of the massages are inconsistent; some are great, while others are not, depending on who you get.

Great massage, they squeezed us in last minute and the massage did not felt rushed at all. She knew…read moreexactly where I had some issues without even having to tell her. Would definitely come back again!

Yesterday, I visited Harvard Garden Day Spa with a very sore neck and in need of a high quality…read morerelaxing facial. Lesley gave me one of the best massages I've ever had. She's outstanding and listens very carefully to your needs. After my massage, I enjoyed an exceptional facial with Jessica. She's extremely knowledgeable and passionate about our lymphatic system and is a lymphatic specialist as well as massage therapist. My experience was very pleasant and I'm extremely picky. I will definitely return and can highly recommend!

This Spa is a dream. Welcoming staff and cozy atmosphere!…read moreThis establishment offers phenomenal services that more people should know about! Today, I had reserved a 90 minute facial routine that included exfoliation, LED light therapy for collagen stimulation, facial massage for toning and contouring, lymphatic system draining to reduce facial inflammation and improve immunity, followed up with a hydrating mask, neck and head massage. I encourage to book your next appointment with Jessica! She'll provide a sensational spa experience with her treatments, kindness and expertise.

I recently had an Alma-Hybrid CO2 laser facial with Nurse Practitioner Gayana and I'm thoroughly…read moreimpressed. In my opinion, she's the best in the business when it comes to maximizing the potential of this cutting-edge technology. I've been a fan of Alma-Hybrid since 2018, having had treatments at a different location, and I can attest that the key to optimal results lies in the handler's expertise and knowledge of the machine. My downtime was around 7 days. (I did an aggressive setting as I'm 61).

I appreciate that there are true medical professionals here. They really take their assessments…read moreseriously which made me feel comfortable with the direction of my treatment. Natural and subtle, it was a success.

I went today with my wife for her birthday and got a 90-minute deep tissue massage from Diana. I…read morecould feel the knots being released one after another. I was so relaxed that I ended up nodding off a bit once I was on my back. Our next massages will definitely be here! --------------- My 90-min massage with Amorette was exceptional. She really listened and paid attention to my needs and wants. This place lives up to the amazing reviews and I would love to come back!

Just had one of the best massages I've ever had by far with Amorette. I had a 60 min medical…read moremessage and every minute was smooth as butter - 60 mins blows by. Splurging for the 90 min session next time - worth every dollar. There was cupping included with the medical massage! It was interesting but it was my first cupping experience so I'm not sure what to expect from that yet. Loved the medical massage! I've had a deep tissue massage here as well with another therapist and the pressure was insane. I was sore for a few days afterwards but the tension in my shoulders and upper back really improved. Which has never happened before for me with a massage. I work behind a computer all day and commute 2+ hours in traffic daily so any relief in those areas is aces in my book. The office and therapy rooms are clean, have ambient lighting and calm music. Front desk staff is always welcoming as well. I always forget to bring cash so the options to Zelle the tip is brilliant. Will 1000% be returning. Thanks Knotted Up! So glad you're in the area.

I had Marsha... It's…read morealways hard remembering your massage persons name ... but I always think of the Brady bunch and think Marsha Marsha Marsha! I'm at 6'5 guy-- and she is a tiny little thing that has so much power and energy, I'm very impressed and I go back to her every time

If you've never had a Thai massage, come here. This was my first one and it blew me away. I'm 6'0…read moreand well over 300 lbs so I was a little skeptical, but the little Asian lady who worked on me was incredibly strong. She was tossing my limbs around and stretching me out effortlessly. I've always been a deep tissue and Swedish massage guy, but this completely changed my mind. I prefer this hands down now. Outstanding service! Also, I was 15 minutes late and they still honored the 1 hr session. I'm very grateful I stumbled across this gem

Sakura Spa provides exceptional value and quality that far exceeds my expectations. I was able to…read moresecure an appointment immediately and received a wonderful full body massage and foot massage for only $60. I highly recommend Sakura Spa to anyone seeking excellent care at a fair price.

Massage envy who??? Will not pay their overpriced massages…read moreagain when there are places like Sakura spa. Got in right away and got an amazing massage and foot massage for $60.

I have been to this facility before and have had some excellent massages. Tonight, however, I tried…read moresomething new. I booked a "Luxurious Body Treatment Set". It consisted of a 50 min body scrub followed by a 50 minute massage. First of all, I have never been interested in a scrub because I figured I could just exfoliate myself at home. Well, I'm so happy I gave it a try. The scrub was done in a private room and then I was escorted to a private shower to rinse off. After the shower, I was taken back to the room for an incredible massage. Jenny was my therapist and she used warm coconut oil and hot stones to hydrate my skin and relax my tense muscles. She included some face gua sha and a hand mask. I felt so spoiled and relaxed when I left. If you are looking to treat yourself or someone you love, I highly recommend this package. You will not be disappointed!

My wife has chronic pain. We found Gentle Crane and the service has been phenomenal. My wife has…read morebeen receiving care from Kristen, maybe 12 times now. She gets the care she needs to relax her muscles and break up re-occurring knots and tension. My wife likes to talk alot and Kristen has been so friendly and attentive. I do not talk that much :) and Kristen can go with that flow also. If you choose to be chatty, they will listen and chat but if you want to stay silent and be in the moment that is okay too. I have also had massages from Jenny and Ashley who were all amazing. Each therapist employed different but effective techniques on me. In all cases they zeroed in on trouble spots I didn't even know I had. They are professional, artists of their craft. For small size ladies they can apply a LOT of pressure if it is needed. I like to lift heavy weights and getting the pressure relief really helps in my recovery and range of motion. The facilities are nice and clean. Having private rooms with soundscape and scents really adds to the privacy and atmosphere. Treat yourself and book an appointment.